Slow infinity, slower infinity2.

What is the best way to test your speed?
I was getting 32 at speedtest.net and 7.5 at testmy.net which a lot of people say is the best site to use. That was when I first had the service installed. A month later it was down to 24 and 6.
At 17 and 5 was when an engineer came out to replace the openreach box, which made no difference. For the last two months I've had several tests of 28 and 3.2 from speed test and testmy respectively.
I've had an email from BT telling me I've been upgraded to infinity2 and can expect speeds of around 70. Cool. Now I'm getting 23 and 2.8. testmy.net says that this is around two thirds of my hosts average and lower than the UK average which isn't quite what I'm paying so much for, I don't think.
I've never been able to watch anything on iplayer in HD without buffering 'breaks' andI'm also getting more than a little tired of being asked to restart my equipment.
It's very frustrating to put it mildly.

I find the best speed test to be http://mcslhr.visualware.com/myspeed/myspeed_line_capspeed.html.  I see that http://testmy.net/download uses servers in the USA, which are likely to give slower results than UK or European ones.  (To compare, you can ask speedtest.net to use servers in futher away places, it uses a local one by default).
It is also worth running the 'ADSL and Fibre Diagnostic' test at http://speedtester.bt.com/, and reporting here the ip profile that it gives.  (The speedtest results from that are pretty useless, especially the upload, it is the profile that is useful.)
Even on those speeds you should be able to view iPlayer.  Also worth running http://www.bbc.co.uk/iplayer/diagnostics to see what it says about streaming.

Similar Messages

  • BT Infinity Extremely Slow Upload (380 Kb/s)

    I switched from Sky ADSL2+ to BT Infinity FTTC on 9/01/2014.
    When I purchased BT Infinity on 27/12/13 in their confirmation e-mail BT wrote:
    We estimate your download speed will be between 16.3Mb and 22.5Mb.
    We estimate your upload speed will be between 2.2Mb and 4Mb.
    I am about 1 mile away from my cabinet and connected with a copper line so these relatively low estimated speeds look reasonable to me.
    My Sky ADSL 2+ Connection was providing 6.5Mb/s download and 0.85Mb/s upload so I thought it was worth switching.
    SKY ADSL 2+
    Every day since activation my BT Infinity speed has hovered around 15Mb/s download (fine) and 0.4Mb/s upload, sometimes dipping to as low as 0.2Mb/s but never exceeding 0.5Mb/s, which is negatively affecting my internet experience.
    BT Infinity FTTC
    I contacted BT several times and was instructed to measure the speed using a wired connection with speedtest.btwholesale.com, reset the hub, reboot my machine and so forth. Eventually various line tests were performed and a line fault was registered. A BT engineer visited on 25/01/14 and confirmed that my home wiring was fine, only one socket is wired with no extensions and the newest openreach face plate is fitted and working correctly. He tried also using a Home Hub 4 with separate modem. The same speeds were achieved. He tried switching the twisted pair connecting my master socket to the point at which the line enters my property. The same speeds were achieved. He informed me that although my line is quite long I am within the attenuation/capacitance limits and there seems to be no fault on the line. He recommended that I should request a broadband speed boost visit and that an engineer may be able to change the pair used to connect me to the cabinet which may improve the speeds. I contacted BT today and they refused to comply with this stating there was absolutely nothing further they could do to increase my upload speed.
    BTW BT Infinity FTTC
    I have a few questions:
    1) How can BT so accurately estimate the download but not the upload speed?
    2) Is the fact that my upload is 5x slower than estimated whilst the estimated download is accurate an indication of a problem with my line or with the setup in the cabinet or at the exchange?
    3) How can the ADSL2+ provide double the upload speed of VDSL?
    4) When the BT engineer connected his kit directly to the twisted pair it reported that the maximum download rate was approximately 12Mb/s and upload 1.2Mb/s. How can the download increase to 15Mb/s after the filter and modem are attached yet the upload drop by a factor of 3?
    5) Is there any way to end this madness? I'd like to at least have my old upload speed back.
    6) Since BT have signed the Ofcom Voluntary Code of Practice on Broadband Speeds which specifies:
    “If ... the customer continues to receive an access line speed significantly lower than the estimate provided at point of sale the ISPs should offer the customer with an alternative broadband package. Consumers should not incur any change of package penalty in order to migrate onto a different broadband package under these circumstances other than those charges that would have applied had they signed up to that lower package in the first instance.” I, of course, have the right to switch to a cheaper package from BT such as ADSL2+ without a charge. Is it likely this will again double my upload speed?
    (All speeds mentioned were measured using a wired gigabit ethernet connection to the home hub 5 modem/router and the website speedof.me, these results match within error those taken using speedtest.btwholesale.com. No wireless devices were connected to the hub and only the speed test was running on an Intel Core i5, 8GB Ram, ASUS P8Z77-V LX machine. They agree within error with measurements taken using a Mac Book Pro with 5GHz wi-fi.)
    Home Hub 5 Stats:
    1. Product name:
    BT Home Hub
    2. Serial number:
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 10/01/14
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 00:41:10
    6. Data rate:
    387 / 15534
    7. Maximum data rate:
    449 / 15779
    8. Noise margin:
    8.2 / 6.4
    9. Line attenuation:
    0.0 / 32.7
    10. Signal attenuation:
    0.0 / 26.2

    Hi Bob101,
    Thanks for the post and welcome to the forum.  Sorry to hear of the problems you are having with your upload speed.
    If im honest something doesn't sound right.  Our speed estimates are just that, estimates but they are generally pretty close and certainly should not be way off the mark.  I cant comments on what is going on until I take a look at your connection stats for my end.  I would also like to review the engineer report.
    Can you please get your details off to me and I will see what I can do.  Please drop me an email, just click on my username (SeanD), and you will find my contact link under the 'About me' section of my profile.
    Cheers
    Sean 
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • New Infinity Connection Slow and Keeps Dropping ou...

    Hi all, I had Infinity installed on Friday and am not 100% sure on the time it takes to become stable. Basically I checked my hub page yesterday and found it had dropped out at 3am Sat morn, today I have checked again and it dropped out at 8am Sun morn. I am also having periods where the Internet goes painfully slow, around 0.5 down and 0.0 up (yes NO up speed). Is this normal for a new installation. This is wired and wireless I must add. I have a HH3 as BT haven't sent me a hub 5 and he only had 3 REV A hubs on his van. My profiles are as follows when using BTW Performance Test:
    Download speedachieved during the test was - 37.6 Mbps
     For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
     Additional Information:
     IP Profile for your line is - 38.72 Mbps
    Upload speed achieved during the test was - 8.81Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 10 Mbps
    Might I add the painfully slow periods of internet are not resolved by rebooting or anything, the internet simply comes back up to speed on it's own.
    Edit: Just did a tracert to bbc.co.uk as saw it recommended on here, results below.
    Tracing route to bbc.co.uk [212.58.253.67]
    over a maximum of 30 hops:
      1     1 ms     1 ms    <1 ms  BThomehub.home [192.168.1.254]
      2     5 ms     5 ms     4 ms  217.32.144.166
      3     5 ms     5 ms     5 ms  217.32.144.206
      4     7 ms     7 ms     7 ms  213.120.181.58
      5     7 ms     7 ms     7 ms  217.41.169.201
      6     7 ms     7 ms     7 ms  217.41.169.109
      7    52 ms     7 ms     7 ms  acc2-xe-4-2-0.sf.21cn-ipp.bt.net [109.159.251.22
    9]
      8    16 ms    18 ms    17 ms  core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
    1.131]
      9    13 ms    16 ms    17 ms  peer2-xe7-0-1.telehouse.ukcore.bt.net [109.159.2
    52.41]
     10    15 ms    16 ms    16 ms  194.74.65.42
     11     *        *        *     Request timed out.
     12    17 ms    16 ms    16 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
     13    16 ms    16 ms    15 ms  132.185.255.156
     14    16 ms    15 ms    16 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]
    Trace complete.
    Should I be worried yet or is this all normal? Thanks.

    Your speed will fluctuate during the first few days. BT say it takes 10 days to "train" your line. You just need to leave it alone during this period. Do NOT switch the Openreach modem off and on. If you previously had BT Broadband and are using the same homehub I would do a factory reset by pressing a pin into the recess button on the rear for about 20 seconds so that it reconfigures to Infinity.

  • BT Infinity Hub 3 slow to load pages and drops out...

    Hi can anyone help, I have had Infinity option2 for less than a month and it has not work properly since it was installed,
    done all the around the houses with help from India and they have thanked me for my patience and acknowledge there
    is a fault which they say they have fixed, but it's getting worse.
    When I do a speed test I get 36Mb down and 8Mb up, great but when I am loading websites they usually take a long time to load and frequently drop out, when I hit the diagnose connection they usually load. I also cannot send or sometimes receive email from my accounts, with server error fault messages also my webcam does not work I can here them but they cannot here me, never had these problems with my previous ISP on only 8Mb.
    Thank you, getting desperate now!

    Mate, I feel your pity as, although I've only had Infinity for 4 days, I'm having the exact same problem and NEVER had this issue in the 4 years I was on BT Total Broadband.  To summarise:
    Day 1 - Everything worked perfectly
    Day 2 - Internet would not load one single page
    Day 3 - Working perfectly again
    Day 4 - Most pages load, albeit VERY slow
    BT India have told me that I have a fault in my line and an engineer will call me back in the next 24/48 hours.  Apparently I was the first person on my cabinet to have Infinity installed so I'm guessing I'm the guinea pig!!!
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

  • Infinity 2 up and down speed, very slow, huge ping...

    Hello wonderful friendly people, i'm looking for a bit of help to narrow down the cause of the terrible internet connection I have.
    I live in a flat in a new build block in Bristol, just moved in with the owner who has had a few different connections with different providers in the last few years but have always been really bad service. He is now paying for Infinity 2 but we experience massively varying internet speed, as low as 0.25 Mb and as high as 20Mb download, but upload seems to be a bit more stable.
    Streaming netflix, downloading files and general browsing is somtimes OK, but mostly terribly slow. It seems the speed goes up and down constantly, hitting rock bottom very often. Playing games is an absolute nightmare. Ping as low as 5, then shoots up to 500 meaning we can't play at all.
    In short, paying a lot for terrible internet. The connection is through the phone line, we have a Homehub 3 but with an ADSL modem, i'm not sure we should be paying for Infinity if it's going through ADSL though? I thought Infinity was only phone line for the last bridge between house and local cabinet?
    I think the problem is with dodgy cabling in the flats. From my experience this is where the problem points to but I want to be sure before I go to BT and ask for them to fix their line problems.
    Here are some results from the last few days from speedtest.net
    Can anyone help me with tests I can do to find where the problems lie, i.e. ping tests, trace routes and the like?
    Cheers!

    Download speedachieved during the test was - 3.89 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
     Additional Information:
     IP Profile for your line is - 77.43 Mbps
    Upload speed achieved during the test was - 6.77Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    Thanks

  • BT Infinity - Slow - and resyncing often

    Hi everyone.
    I just got BT Infinity installed today (14.23) It was working fine for a few hours. I ran a speed test and the test varied 9mbs to 60mbs and the ping was 20/22ms. But now the speed has dropped significantly.
    Also the hub broadband light turns orange about 4-5 times today. (it's re-syncing)
    With my previous ISP (o2) it done the same thing. They changed something I think it was my profile or something to make it stable. Could the old problem be related to this?
    Here are the stats

    :/ Thats strange just to check to see of it is a infinity problem or not,  I just did a speedtest here Wired through 200MBPS homeplugs (so slightly slower than a physical wire and got this):
    All i can suggest is to try some more troubleshooting to see if its the PC or the HH to blame.
    The first thing you could try is to use the maidenhead server on speedtest.net instead of the london one (as it could be the speedtest server giving dud readings )
    What Home Hub Do You Have?
    What Ethernet cable are you using? (can you try using a different one if you have one)
    What web browser are you using?
    and what Operating System is your PC running?
    Are the latest drivers installed for your PC ethernet controller? (And is it a 10/100MB Controller?)
    If you dont get the questions dont worry as I have put them in technical terms.
    Just post back if you dont get them and I will try and explain it simpler.
    Hope this helps

  • Bt Infinity New contract started Very Very Slow in...

    Hi Just wondered if anyone can give any help.
    Ive swapped to BT Infinity in the last week but my evening connection is very slow.
    If I check speed in the morning it will be at 37/38 Mbps.  After 4pm of an evening speed drops to 3-6 Mbps.
    Ive cotacted the Indian contacts but they havent helped really.  Ive tried a wired ethernet cable and this makes no difference. 
    Can any one tell me if you can get out of the contract if within 28 days.?
    Cheers

    Scott
    I'm in Ulverston too. This has been an ongoing problem since the beginning of December, feel free to run the speed tests, but thats not going to get this problem respoved.
    There appears to be a problem with the Dalton in Furness exchange which is the parent exchange for Ulverston, Barrow in Furness and the surrounding area. Quoting PlusNet: "The cause of the speed problem affecting the Dalton-in-Furness exchange and surrounding areas has been identified and a fix is being planned however there were problems (it needed some new backhaul capacity out of the exchange but the new fibres were dead on arrival) so there's no ETA yet."
    People on different ISPs have the same problem, I'm on Zen Internet, and its also been reported on the PlusNet forums too, see the following posts:
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/Extreme-download-speed-slowdowns-during-eve...
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-slow-speeds-during-peak-hours/td...
    http://community.plus.net/forum/index.php?PHPSESSID=4107caa684d50c8a66507ba2df823bb9&topic=122054.11...
    http://community.plus.net/exchange-information/
    Looks like its up to BT Wholesale to sort out the Dalton exchange as it isn't fit for purpose now they are rolling out fibre in the area.
    I do find it strange that BT don't hae a method to monitor the performance of the exchanges, but instead rely on the community to highlight / track down the fault.
    Mike

  • BT Infinity 20Mbps slower after fixing BT Vision

    Hello
    I had BT infinity & BT Vision installed about 3 weeks ago. 
    Speed estimate said 48Mbps. After install i got a solid 52Mbps which i was very happy with Also had BT vision installed at the same time which i didnt actually use until about 1 week ago. 
    When i tried using the BT vision the multicast channels - BBC 1 HD etc wouldn't work, it would take 30 - 60 seconds to get a picture. Obviously something was wrong. 
    I rang BT to after some tests escalated to level 2 support. An engineer turned up a few days later although when he went to test it everything worked perfectly. He said BT probably adjusted settings on their end which fixed it. 
    I tried a speed test straight away and my speed had dropped from 50 to 30 Mbps. Its been the same since and speaking to BT they don't really care as its within limits. 
    Would anyone be able to explain the drop in speed?
    btw - I'm not talking about while i am watching TV on the vision box then its even slower...
    Same with a wired or wireless connection.
    Also my stats below seem to be different from others i've seen with the difference between max connection and actual download. Any comments appreciated

    I've just noticed the same thing with me.
    I have a Draytek router, and its data flow monitor is showing a constant downloading at around 20mbps, whether I'm watching any IP channels on Vision or not. Broadband speed does not go higher than 20Mbps or so.
    What is this and why is it happening?

  • Bt infinity 2 slow speeds and disconnection

    hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no  help what so ever today 22/05/2014 have been with bt over 5 years phone  line the broadband and all services 
    it a joke now 
    2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins  of the broadbands and the connections sometimes 3 to 4  times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
    but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg  with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times 
    had  engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but  the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
    I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me 
    No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so 
    who i speak to if billing are no help at all ??????

    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    41
    32.3
    8.3
    6.3
    Available
    FTTC Range B (Impacted)
    35.2
    19.3
    8.3
    5
    Available
    WBC ADSL 2+
    Up to 15
    8.5 to 19
    Available
    WBC ADSL 2+ Annex M
    Up to 15
    Up to 1.5
    8.5 to 19
    Available
    ADSL Max
    Up to 7
    6 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broad

  • Wireless downloads slower with BT Infinity

    I recently upgraded from BT Broadband (ADSL2+ with BT Home Hub 1.0) to BT Infinity. I installed and switched over to the new BT Home Hub 3 before the BT Openreach engineer came, as I was worried about how wireless networking would work as the Hub had to be in a different location from the previous one.
    I then ran some Broadband performance tests http://speedtester.bt.com/ to see how well the new arrangements worked. The upload speeds from my main PC (with a wireless N adapter) were in the previous range of 700 – 800 Kbps. The download speeds on average seemed a little slower than before at the 5 – 7 Mbps range, although I did achieve a new peak of 11 Mbps in the late evening.
    After the switchover to BT Infinity, I ran the tests again. The upload speeds were very consistent and in the 7 – 8 Mbps range. The download speeds were in the 3 – 7 Mbps range, with most towards the lower end of this range.
    I also ran a test late in the evening using a Netbook with an Ethernet connection to the Hub. This slightly exceeded the expected speeds for the BT Infinity service, with over 8 Mbps for uploads and over 35 Mbps for downloads.  On the old Hub with the Netbook and Ethernet connection I had got 670 Kbps for the upload speed and over 12 Mbps for the downloads.
    Does anybody know why the wireless download speeds reduced after the switchover to BT Infinity? Is it a settings issue, a software bug, some other fault, or a feature of Home Hub 3 and BT Infinity? It does seem very strange that the upload speed over a wireless connection is faster than the download speed, as well as being much more consistent.

    RChilton wrote:
    I recently upgraded from BT Broadband (ADSL2+ with BT Home Hub 1.0) to BT Infinity. I installed and switched over to the new BT Home Hub 3 before the BT Openreach engineer came, as I was worried about how wireless networking would work as the Hub had to be in a different location from the previous one.
    I then ran some Broadband performance tests http://speedtester.bt.com/ to see how well the new arrangements worked. The upload speeds from my main PC (with a wireless N adapter) were in the previous range of 700 – 800 Kbps. The download speeds on average seemed a little slower than before at the 5 – 7 Mbps range, although I did achieve a new peak of 11 Mbps in the late evening.
    After the switchover to BT Infinity, I ran the tests again. The upload speeds were very consistent and in the 7 – 8 Mbps range. The download speeds were in the 3 – 7 Mbps range, with most towards the lower end of this range.
    I also ran a test late in the evening using a Netbook with an Ethernet connection to the Hub. This slightly exceeded the expected speeds for the BT Infinity service, with over 8 Mbps for uploads and over 35 Mbps for downloads.  On the old Hub with the Netbook and Ethernet connection I had got 670 Kbps for the upload speed and over 12 Mbps for the downloads.
    Does anybody know why the wireless download speeds reduced after the switchover to BT Infinity? Is it a settings issue, a software bug, some other fault, or a feature of Home Hub 3 and BT Infinity? It does seem very strange that the upload speed over a wireless connection is faster than the download speed, as well as being much more consistent.
    Dont know about that, but I have had my Infinity for a year now, and  the guy who set it up said, that if I go wireless, then my speed will drop.

  • Very slow upload speed via infinity 2 (business) u...

    Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
    Had my line fixed today by engineer (no dial tone).
    Download rate near normal but upload = 0.73Mbps!?
    I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
    Just seems very low considered the line is now operational again.

    48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
    What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
    Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
    Jeez.

  • Infinity Speed Very Slow and BT Speed Checker Not ...

    Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue. 
    I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so.  My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase.  It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk.  I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb).  I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
    I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
    I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
    I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
    Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
    Thanks

    Hi and Welcome.
    It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
    The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
    (Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
    So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
    (Might be worth trying a different ethernet port on the HH2).
    And if you can another laptop to be really certain where the fault lies.
    If  the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
    Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
    And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
    They will contact you, it may take 72hrs or so due their workload.
    Example of results the BT speedtest look like and improvement HERE.
    Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
    An occasional turn off for testing or holidays will be ok though.
    I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
    My "New Style BT Speedtest results"
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • BT Infinity Speeds slowed to a crawl

    Hi,
    Just noticed it this evening, but my Broadband speeds (Infinity) has slowed down to <1MBPs. Previously it was >20MBPs.
    Any reasons why?
    THanks,
    -monkey-

    Hi iamamonkey,
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    Dean
    BTCare Community Mod
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    have you tried downloading the latest drivers for your laptops wireless card
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    You need to post in the Business forums, this one's for Residential.
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    If you found this post helpful, please click on the star on the left
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