Slow Infinity speed on Xbox, PS3 and Sky despite h...

I have recently switched from Sky to BT and have a BT Infinity 2 package. My computer is working well and achieves a very good speed - 76Mps down. I am delighted with this. However, despite all my devices being 'hard wired' via ethernet I am getting very slow dowload speeds on my xbox, ps3 and Sky HD box.
Sky Anytime + Takes over an hour to be ready to play an SD movie
Iplayer constantly buffers on PS3 and Xbox
A 56mb File on Xbox live takes 10+ minutes to download (dread to think how long a large file would take!)
I have tried swapping the ports and cables and have tried resetting the homehub. There are no faults on the line and I have had an engineer look at the installation.
I am now very frustrated as when I was with sky on an 8mb connection I had no problems at all with all my devices.
Does anyone out there have any ideas? I would be really grateful them as I am thinking of going back to what worked!
Thanks

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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I saw this at a site where they were using DFS with Server 2003. When the few Mac's they had connected to the actual server and uploaded the file it was okay. But when it was sending the file via the \\DFS_node\share_name the Mac took heaps longer for the same file. Watching the Activity Monitor > Network monitor you could see gaps with the data transfer, as if there was some pausing between packets. A pcap showed that there was constant DNS requests coming from the Mac, even after the connection to the share was made. The same wasn't happening when the connection via SMB was directly to the actual file server. As there was only a few Mac on site they left it with the direct connection but were getting an MS specialist in to look at it. Never heard what happened with that one but you may want to try monitoring the packet transfer to see if the data movement is contstant or breaking. I'd also recommend getting Wireshark to monitor the transfer. You can compare upload to download and maybe even the transfer from the Mac to an MS workgroup share.

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Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
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I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
Shocking service, amazing product (when it's working)

I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
Sorry the link is incorrect. I'll get back with the correct one.
Use this

Bt Infinity speed in going down and down

Welcome All
I have a problem with Bt infinity option 2. Since I jon BT in June this year my download and upload speed is constantly going down every months. First There was 47/17 with 54/19 max on my line is OK. After few weeks 46/16, after few weeks 42/16, after that 40/15, after that 38/13, 38/12, 36/12, I checked on BT site my brodband speed and its been changed to max 54/13. Then I called CS and after 24h My speed has gone up to 42/12 and after few weeks (now) is 29/8.5. I choose infinity option 2 to get the best possible speed from my line but this is not what I expected. In that case by the end of contract I will end up with 0/0 I wrote 2 complaints but there was no answer at all. Yesterday when I called CS they redirect me to technicall support and I've been told that BT can give me minimum 50% of estimated speed on my line and that is OK, There is no fault on the line, my PC is working fine.
That meens BT is changing my speed, ip profile was 48/20 at the beginning now is 31/20
And one thing, I've been told that upload speed dont have a minimum so I can end up with 0 without problem
anyone has an idea what to do?

I did not notice any works near the cabinet, i've sent an email to mods. Maybe there is a chance to reset ip profile so it can be checked ones again? As i tried reset hub several times over last few weeks and propably i make it worse but i didnt know about how resetting your hub affected ip profile and line looks line dont deal with the amount of data or something. Im waiting for response from mods and in mean time maybe some of you can give me more advice what to do.
And one thing: when i do speedcheck on btwholesale.com on the results when the download green bar is "Max Achievable Speed 0Mbps" is it that strange? should be max ip profile or something. on upload green bar there is 20Mbps as ip profile

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I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
Thanks

Hi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'.

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Line fault. Report the phone fault to BT.

Slow infinity speeds from PM till Am

Hi im new to these forums but i am at my wits end with the slow speed on bt infinity option 2 i have been getting around 80mb for the last few months since i joined however at around PM every day my speed is dropping as low as 700kbs i am now back to the days where i cant stram without it buffering or if 2 people in my house are on at the same time it means 1 will have to come off the net WHAT IS HAPPENING? I am wired by Ethernet into my hub into my infinity box.This has just been happening in the last month or so bt are supposed to be looking into it but they don't seem very quick at it i am roughly 75 yards if that to the exchange that i am connected to......no virus no malware no spyware even when the laptop goes in on the Ethernet its the same result(on my desktop ) no fault on the line however my next door neighbour and my friend across the street have the same problem(all with bt infinity) yet my othe friend on the street who is with sky (not fibre) is getting faster speeds than me and my neighbours i am paying £55 per month for a service that isn't working should i be able to get my bill reduced or the service fixed?failing that woul bt release me from my contract as they are not honouring their obligation to supply me with fibre speeds? and my ping omg normally 20 now 200ms or 300ms this is unacceptable as i am typing this my last speed test on the bt wholesale site is 2.3 mb its not just me bt its loads of people in different areas the problem is at your end CHECK YOUR FORUMS!!!! rant over what are they doing about this? and when is it going to be sorted?

mine is 79mbs dwnld 17 mbs upload 18 ms ping
after 4pm its 2 mbs dwnld 17 mbs upload and 200 ms ping
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Very slow Infinity speeds

Hi. New non geeky member in desperation. Signed up for Bt infinity base package in Nov 2013 and was quite pleased it. I hadnt checked my speed lately although had the impression it was getting slower.So been checking over the last few days at different times and download speed has been averaging out at about 4.8 Mbps. sent BT email and had a call from help centre last night to advise trying www.speedtest.wholesale.com which I have done at various times today. I checked on both my Desktop and Laptop using cable with wireless turned off and resuults were all about the same:-
4.92 Download
Max achievable 5.03
Accepable range 20Mbps-5.03Mbps
0.74 Upload
Upstream rate profile is 10
My computers are both up to recommended specs. I am using a BT homehub 5, about 1 Km from the BT exchange and 50 metres from the green cabinet.
Having said I am no geek I would appreciate some help I could understand please.

Hi Ebrey
Welcome to the forum.
I can have this investigated for you send us an email using the Contact the Mods link in my profile and we can take it from there.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow transfer speed between existing servers and new servers

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Turned the server firewall off to be sure it wasn’t blocking something; no antivirus installed yet.
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I switched out the network cable
I moved the network cable to a different switch.
I checked to be sure DNS was set up correctly.
I checked firewall settings on the Esxi 5.5.
Current HP Service pack is installed on the Gen 8 Server.
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Hi,
Would you like to adjust to RSS, NetDMA and TCP Offload?
http://blogs.technet.com/b/networking/archive/2008/11/14/the-effect-of-tcp-chimney-offload-on-viewing-network-traffic.aspx
Hope this helps.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Slow infinity speed since install.

Out of interest could people post there distance from cab VS. speed.
I had infinity option 2 installed about 3 weeks ago now. When the original open reach engineer installed the service he said that there was something not right with it, I was getting download speeds of 8 mb. He conducted internal house wiring and also tested the drop wire to the dp, same speed.
Long story short another openreach engineer has come out today and informed me that 8mb is the correct speed and that i wouldn't achieve any more. He didnt test the speed at the pole so I have asked them to do this to see what comes back but I would be interested to know what other people are getting at around 900-1000m from the cab.
i was orginally quoted 16.1mb i find it had to believe that half is correct...

We're about 800m from the cabinet (I'd originally thought we were nearer to around 300-400m but google maps proved me wrong!)
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I guess it all depends on the route the cable takes and the quality of the copper (our house is about 11 years old and so I'm guessing the BT lines are about the same age), but I would have thought you could achieve more than 8Mbps if we're getting over 40Mbps being only slightly closer to the cabinet than you.

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Slow Infinity Speed - Could this make the Guiness ...

I transferred from Virgin fibre to Infinity a couple of months ago - and performance has been acceptable considering the fact that I'm 5km from the exchange - 15 Mbps download 1.2 upload. However a few days ago it dropped to 7 Mbps and .15 (yes 0.15) A fault on the line was diagnosed - engineer worked hard to fix it - told me the line is good however I was getting 7Mbps and .15 - he said it may take some time to get back up to speed - when he left - 24 hours after the engineer's visit I am seeing no improvement. My mobile phone has a better upload speed
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If I were you I would uninstall BT Desktop Help. It might not help your speed but it will help your computer. It is a pile of software junk that is not needed on your computer to connect to the Internet or for anything else and it can cause problems on some computers.
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http://speedtest.btwholesale.com/

Really Slow Infinity Speeds.

Had a problem with my line a couple of times were my connection kept dropping. the guys in indie suposedly fixed it twice but now that it has been sorted my internet speed has dropped from 30-40 mbps download and 10-12 up to 10-12 download and 0.6 upload.. why should i pay for bt infinity when im only getting ADSL speeds?

Check to see if you may be suffering from star wiring.
~~~
A fairly common form of miswiring is star wiring. This is where extensions are taken off a junction box between the incoming telephone feed and the master socket. These extensions may be regular telephone extensions, or may be SkyBoxes or alarms. Those can cause serious issues. It can be quite bad even if the extension isn't used, much worse if the extension is used. If the extension is used, an old ADSL filter can make the issues marginally less bad.
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This diagram may help.

Very slow transfer speeds with Airport Extreme and MacBook

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By process of elimination I realised that the only cause of the sudden slowness must be software that I had installed recently. The only software I had added was a wifi utility to detect available networks--open or protected. Unlikely as it sounds, quitting the utility (which I had set to load on startup) made a dramatic improvement in performance.

Slow Infinity speeds - Profile problems

Hello All,
            I have had the Infinity package since 6/7/2011 with speeds estimated at 34 mb/s. So far the maximum I have received is 10mb/s, and only on one PC for a short time, the average being about 4-5 mb/s.
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My phone has been getting a ping of 140 and speed around 200kps, before the reset ping was around 40 and speed 1-2 mps.
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Should i wait until it has been 10 days or complain again?
Thanks
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      Having been contacted by the mods i have found out that the speed at the hub is around 36mb/s but that is not reaching any device not connected directly via ethernet to the hub.
I performed some tests, for 3 of the main devices on my network. The results shown are an average of 3 consecutive test on speedtest.net and Only the device being tested was connected to the hub at the time of the test.
deviceconnectionDL (Mbps)UP (Mbps)notes
device
connection
DL (Mbps)
UP (Mbps)
notes
laptop
wireless
0.43
1.09
laptop
direct ethernet
36.97
8.16
PC1
homeplug
4.75
5.53
Max dl of 7
PC2
homeplug
2.78
5.13
2 PC's are connected via ethernet over homeplug and are recieving low speeds. Depspite the house being only 2 years old so has new wiring and the occasional peak in speed showing greater download rates are possible i think i am going to have to abandon them.
The wireless connection desite having all g+ devices are also recieving low speeds, lower than on the previous hub before infinity so i do not think the hubs wireless is suitable either
As BT say that thier responsibility only extends to getting speed to the hub not further my plan is to buy a wireless N router and connect it via direct ethernet to the hub then connect the PC's and laptop to the external router with wireless N adaptors. Any other devices such as phones/ non-N adaptors would connect wirelessly to the hub.
Does anybody know if this will work and have any recomendations on the routers?
Thanks

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