Slow infinity speed since install.

Out of interest could people post there distance from cab VS. speed.
I had infinity option 2 installed about 3 weeks ago now. When the original open reach engineer installed the service he said that there was something not right with it, I was getting download speeds of 8 mb. He conducted internal house wiring and also tested the drop wire to the dp, same speed.
Long story short another openreach engineer has come out today and informed me that 8mb is the correct speed and that i wouldn't achieve any more. He didnt test the speed at the pole so I have asked them to do this to see what comes back but I would be interested to know what other people are getting at around 900-1000m from the cab.
i was orginally quoted 16.1mb i find it had to believe that half is correct...

We're about 800m from the cabinet (I'd originally thought we were nearer to around 300-400m but google maps proved me wrong!)
I've just upgraded to Infinity 2 today and our download speeds have increased from around 37.5 Mbps to 42.5 Mbps.
I guess it all depends on the route the cable takes and the quality of the copper (our house is about 11 years old and so I'm guessing the BT lines are about the same age), but I would have thought you could achieve more than 8Mbps if we're getting over 40Mbps being only slightly closer to the cabinet than you.

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Slow Infinity speed

I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
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Slow Infinity speed on Xbox, PS3 and Sky despite h...

I have recently switched from Sky to BT and have a BT Infinity 2 package. My computer is working well and achieves a very good speed - 76Mps down. I am delighted with this. However, despite all my devices being 'hard wired' via ethernet I am getting very slow dowload speeds on my xbox, ps3 and Sky HD box.
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Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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      Having been contacted by the mods i have found out that the speed at the hub is around 36mb/s but that is not reaching any device not connected directly via ethernet to the hub.
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UP (Mbps)
notes
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wireless
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direct ethernet
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8.16
PC1
homeplug
4.75
5.53
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PC2
homeplug
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5.13
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Hard disk runs slow/beach balls since installing Leopard

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Slow Speeds since Install. Mods??

Any Mod brave enough to look into this one ????
It's gotten to the point of me not trusting a thing Support say and they don't seem to listen to a word I say.
I was told before signing up "Infinity will never slow down"
"The speed we estimate for your line is the speed you will get"
Since having Infinity Installed 04/04/2011, my speeds during the day are good at 35mb,
but slows down every night, sometimes as low as 4mb.
I reported this to BB support,explaining clearly that the connection is fine during the day,
but seems to be suffering from congestion slowdowns in the evenings.
I've been on the phone constantly since opening another fault report on 7th May.
The first few days consisted of BB Support calling me back in the mornings (when the speed is fine),
telling me they changed something and it should be ok now,
followed by me phoning at night when the speed dropped again.
This was escalated a couple of times to the "engineering dept.", still no change.
I soon realised that if I said my speed was fine at the time they asked, nothing was being done.
11th May.
An engineer was booked for my home for the 12th 8am-1pm.
I tell them this was probably a waste of time as the problem only appears at night,
and the line is fine during the day.
12th May.
Engineer calls about noon,very friendly,I explain the problem and we have a nice chat,
line check was good 40/10, no surprise there then.
BB Support phoned me as soon as the engineer had booked off the job,
basically telling me the fault had been fixed as an engineer had been out and found no fault.
I argued that they couldn't say that as the slowdowns only happen at night.
I point out to them I've been using speedtester.bt and ask them to look at the results, they totally ignored this.
Back on phone that night. The vicious circle starts again, another couple of days of callbacks telling me they changed something, and me calling them at night.
15th May.
Escalated again,I'm told a higher level engineer would visit the exchange and then my home.
16th May.
The same friendly openreach engineer turns up at 9am, I just smile and tell him he knows where it is.
No faults on the line and he explains he has nothing to do with the exchange.
Callback from BB Support around 3pm asking if my speed was fine now.
I had just finished another speedtest (7.3mb) so, no it wasn't.
Another engineer appointment made for 17th
17th May.
No engineer. 2 callbacks, go over the same old story. Engineer booked for 18th.
18th May. No engineer. callback that night,by now I know the script by heart. Engineer booked for 19th.
19th May. No engineer. Another booking for 20th.
20th May Engineer calls, we have a chat, I explain the problem, engineer leaves.
By this time I feel sorry for these Openreach guys,sent out to jobs they can't possibly fix.
They could be out connecting other people to this superfast connection that I'm not getting.
Callback in the afternoon,was told the engineer had contacted BT Wholesale, but no further info was given. They asked how my speed was, I ask them to call tomorrow after I log the usual slowdowns with speedtester.

Thanks for your post, but I've already been through all your points above.
I have taken continual speedtests since the install with speedtester.bt as well as others.
The really slow period is usually from around 8pm till 11pm.
The 3 results above are just from last night.
I keep records of everything
The problem is that nobody looks at the speedtester results.
If they did, they could see exactly when this was happening and maybe take the proper action,
and save me going over the same sad story when speaking to the Indian call centre.
link to my speedtest.net results page
http://www.speedtest.net/results.php?sh=8dafd1fe7cc1723ab932e1e25ec9d957&ria=0
thinkbroadband graph
Forgot to add
I asked BB Support to have my line monitored as this was happening during peak times,
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Slow infinity speeds from PM till Am

Hi im new to these forums but i am at my wits end with the slow speed on bt infinity option 2 i have been getting around 80mb for the last few months since i joined however at around PM every day my speed is dropping as low as 700kbs i am now back to the days where i cant stram without it buffering or if 2 people in my house are on at the same time it means 1 will have to come off the net WHAT IS HAPPENING? I am wired by Ethernet into my hub into my infinity box.This has just been happening in the last month or so bt are supposed to be looking into it but they don't seem very quick at it i am roughly 75 yards if that to the exchange that i am connected to......no virus no malware no spyware even when the laptop goes in on the Ethernet its the same result(on my desktop ) no fault on the line however my next door neighbour and my friend across the street have the same problem(all with bt infinity) yet my othe friend on the street who is with sky (not fibre) is getting faster speeds than me and my neighbours i am paying £55 per month for a service that isn't working should i be able to get my bill reduced or the service fixed?failing that woul bt release me from my contract as they are not honouring their obligation to supply me with fibre speeds? and my ping omg normally 20 now 200ms or 300ms this is unacceptable as i am typing this my last speed test on the bt wholesale site is 2.3 mb its not just me bt its loads of people in different areas the problem is at your end CHECK YOUR FORUMS!!!! rant over what are they doing about this? and when is it going to be sorted?

mine is 79mbs dwnld 17 mbs upload 18 ms ping
after 4pm its 2 mbs dwnld 17 mbs upload and 200 ms ping
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Slow ADSL speed since power failure during trainin...

Hi all,
When our BT total broadband was installed, we had a power failure during the 10 day training period (back in June).
At the start of the training period, we had a speed of 3936 kbps downstream:
16:32:27, 28 Jun. ( 76.590000) DSL noise margin: 20.00 dB upstream, 6.00 dB downstream
16:32:27, 28 Jun. ( 76.520000) DSL line rate: 448 Kbps upstream, 3936 Kbps downstream
which was within the speeds we expected prior to installation (from the BT website for our phoneline):
You can choose BT Broadband now offering:
3Mb *
Estimate download speed
1.5Mb-5.5Mb
Download speed range
However, since the power failure during training (June 2013) we have never managed to get close to that speed, even after consecutive weeks of the HH4 being connected. Our current ADSL stats are pretty representative of what we have achieved ever since:
DSL noise margin: 21.00 dB upstream, 6.10 dB downstream
DSL line rate: 448 Kbps upstream, 1344 Kbps downstream
The connection sometimes holds for weeks on end - other times it cuts out without any cause (from our end at least). For example, earlier today (after an uptime of 11680 mins):
12:11:13, 27 Oct.
(3862269.900000) DSL noise margin: 21.00 dB upstream, 6.10 dB downstream
12:11:13, 27 Oct.
(3862269.830000) DSL line rate: 448 Kbps upstream, 1344 Kbps downstream
12:10:42, 27 Oct.
(3862239.140000) DSL is down after 11680 minutes uptime
12:10:42, 27 Oct.
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12:10:41, 27 Oct.
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12:10:39, 27 Oct.
(3862235.790000) PPP LCP Send Termination Request [User request]
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Results from the BTW speedtest:
Download speedachieved during the test was - 1.13 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.16 Mbps
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

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Check to see if you may be suffering from star wiring.
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Hi, thanks for your reply.
My specs are as follows:-
i5-4670k
MSI Z87- GD65
16gb Crucial Elite 1866 using X.M.P
250GB Samsung 840 EVO SSD
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Corsair HX850w PSU
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