Slow Infinity speed

I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
Thanks

Hi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'.

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Slow Infinity speed on Xbox, PS3 and Sky despite h...

I have recently switched from Sky to BT and have a BT Infinity 2 package. My computer is working well and achieves a very good speed - 76Mps down. I am delighted with this. However, despite all my devices being 'hard wired' via ethernet I am getting very slow dowload speeds on my xbox, ps3 and Sky HD box.
Sky Anytime + Takes over an hour to be ready to play an SD movie
Iplayer constantly buffers on PS3 and Xbox
A 56mb File on Xbox live takes 10+ minutes to download (dread to think how long a large file would take!)
I have tried swapping the ports and cables and have tried resetting the homehub. There are no faults on the line and I have had an engineer look at the installation.
I am now very frustrated as when I was with sky on an 8mb connection I had no problems at all with all my devices.
Does anyone out there have any ideas? I would be really grateful them as I am thinking of going back to what worked!
Thanks

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow infinity speeds from PM till Am

Hi im new to these forums but i am at my wits end with the slow speed on bt infinity option 2 i have been getting around 80mb for the last few months since i joined however at around PM every day my speed is dropping as low as 700kbs i am now back to the days where i cant stram without it buffering or if 2 people in my house are on at the same time it means 1 will have to come off the net WHAT IS HAPPENING? I am wired by Ethernet into my hub into my infinity box.This has just been happening in the last month or so bt are supposed to be looking into it but they don't seem very quick at it i am roughly 75 yards if that to the exchange that i am connected to......no virus no malware no spyware even when the laptop goes in on the Ethernet its the same result(on my desktop ) no fault on the line however my next door neighbour and my friend across the street have the same problem(all with bt infinity) yet my othe friend on the street who is with sky (not fibre) is getting faster speeds than me and my neighbours i am paying £55 per month for a service that isn't working should i be able to get my bill reduced or the service fixed?failing that woul bt release me from my contract as they are not honouring their obligation to supply me with fibre speeds? and my ping omg normally 20 now 200ms or 300ms this is unacceptable as i am typing this my last speed test on the bt wholesale site is 2.3 mb its not just me bt its loads of people in different areas the problem is at your end CHECK YOUR FORUMS!!!! rant over what are they doing about this? and when is it going to be sorted?

mine is 79mbs dwnld 17 mbs upload 18 ms ping
after 4pm its 2 mbs dwnld 17 mbs upload and 200 ms ping
its fine during the day from between 6 am and 4 pm then really slow speeds either there is a big problem in mine and everyone elses exchange thats having this problem or bt have too many customers using the service or they cant provide the service or there is a huge huge bottleneck somwhere and us the customers are suffering please help sot this and please be aware that this is not just a local problem by looking at the other posts re bt infinity op2 slow speeds

Very slow Infinity speeds

Hi. New non geeky member in desperation. Signed up for Bt infinity base package in Nov 2013 and was quite pleased it. I hadnt checked my speed lately although had the impression it was getting slower.So been checking over the last few days at different times and download speed has been averaging out at about 4.8 Mbps. sent BT email and had a call from help centre last night to advise trying www.speedtest.wholesale.com which I have done at various times today. I checked on both my Desktop and Laptop using cable with wireless turned off and resuults were all about the same:-
4.92 Download
Max achievable 5.03
Accepable range 20Mbps-5.03Mbps
0.74 Upload
Upstream rate profile is 10
My computers are both up to recommended specs. I am using a BT homehub 5, about 1 Km from the BT exchange and 50 metres from the green cabinet.
Having said I am no geek I would appreciate some help I could understand please.

Hi Ebrey
Welcome to the forum.
I can have this investigated for you send us an email using the Contact the Mods link in my profile and we can take it from there.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow infinity speed since install.

Out of interest could people post there distance from cab VS. speed.
I had infinity option 2 installed about 3 weeks ago now. When the original open reach engineer installed the service he said that there was something not right with it, I was getting download speeds of 8 mb. He conducted internal house wiring and also tested the drop wire to the dp, same speed.
Long story short another openreach engineer has come out today and informed me that 8mb is the correct speed and that i wouldn't achieve any more. He didnt test the speed at the pole so I have asked them to do this to see what comes back but I would be interested to know what other people are getting at around 900-1000m from the cab.
i was orginally quoted 16.1mb i find it had to believe that half is correct...

We're about 800m from the cabinet (I'd originally thought we were nearer to around 300-400m but google maps proved me wrong!)
I've just upgraded to Infinity 2 today and our download speeds have increased from around 37.5 Mbps to 42.5 Mbps.
I guess it all depends on the route the cable takes and the quality of the copper (our house is about 11 years old and so I'm guessing the BT lines are about the same age), but I would have thought you could achieve more than 8Mbps if we're getting over 40Mbps being only slightly closer to the cabinet than you.

Slow Infinity Speed - Could this make the Guiness ...

I transferred from Virgin fibre to Infinity a couple of months ago - and performance has been acceptable considering the fact that I'm 5km from the exchange - 15 Mbps download 1.2 upload. However a few days ago it dropped to 7 Mbps and .15 (yes 0.15) A fault on the line was diagnosed - engineer worked hard to fix it - told me the line is good however I was getting 7Mbps and .15 - he said it may take some time to get back up to speed - when he left - 24 hours after the engineer's visit I am seeing no improvement. My mobile phone has a better upload speed
What is the best course of action ( apart from returning to Virgin!) Is the line likely to improve - do I go back to BT and report it again - I could cut my wrists but that would spoil the carpet
I've reset the modem and hub but there seems to be so much conflicting advice I'm not sure what to do. Advice would be gratefully accepted

If I were you I would uninstall BT Desktop Help. It might not help your speed but it will help your computer. It is a pile of software junk that is not needed on your computer to connect to the Internet or for anything else and it can cause problems on some computers.
Use this as your speed checker and then run the diagnostics and post back the results along with your IP profile and somebody may be able to help.
http://speedtest.btwholesale.com/

Slow infinity speed and no dial tone

Please help, I upgraded to infinity 2 last week, since the upgrade i have no dial tone and my my speed has dropped form 37MB to around 15mb http://www.speedtest.net/result/1956992862.png i have tried the BT speed test several times but it wont finish the test it just comes up with an error, any ideas????

Line fault. Report the phone fault to BT.

Really Slow Infinity Speeds.

Had a problem with my line a couple of times were my connection kept dropping. the guys in indie suposedly fixed it twice but now that it has been sorted my internet speed has dropped from 30-40 mbps download and 10-12 up to 10-12 download and 0.6 upload.. why should i pay for bt infinity when im only getting ADSL speeds?

Check to see if you may be suffering from star wiring.
~~~
A fairly common form of miswiring is star wiring. This is where extensions are taken off a junction box between the incoming telephone feed and the master socket. These extensions may be regular telephone extensions, or may be SkyBoxes or alarms. Those can cause serious issues. It can be quite bad even if the extension isn't used, much worse if the extension is used. If the extension is used, an old ADSL filter can make the issues marginally less bad.
Star wiring was not a problem with regular telephones (often installed in GPO days), or even a significant problem with ADSL. It wreaks havoc with VDSL/FTTC/Infinity. It is often not noticed by installers. I asked my installer about it because it seemed odd, and he explicitly said it didn't matter (eg, he coulnd't be bothered). There seem to be lots of evidence that subcontractors are more likely to miss/ignore it than real Openreach staff (I can't remember who got mine wrong).
This diagram may help.

Slow Infinity speeds - Profile problems

Hello All,
            I have had the Infinity package since 6/7/2011 with speeds estimated at 34 mb/s. So far the maximum I have received is 10mb/s, and only on one PC for a short time, the average being about 4-5 mb/s.
     On Saturday the 23/7/2011 I ran speed tests using http://speedtester.bt.com/, after disconnecting all but one device from the hub and was recieving about 10mbs, which was confirmed by BT over the phone. I was told that there was a problem with my profile and i was recieving the minimum speed and the profile was reset.
   So far my service has not improved, ping and speed both fluctuating wildly with the maximum i have observed to be 7mb/s average about 4.
My phone has been getting a ping of 140 and speed around 200kps, before the reset ping was around 40 and speed 1-2 mps.
I know it has not yet been 10 days, but i have been paying for infinity for most of a month but recieving a service that is often inferior to the regular bt broadband and the profile reset does not seem to be working and several posts that i have seen say that it should only take 3-4 days for major improvement.
Should i wait until it has been 10 days or complain again?
Thanks
Jamie

      Having been contacted by the mods i have found out that the speed at the hub is around 36mb/s but that is not reaching any device not connected directly via ethernet to the hub.
I performed some tests, for 3 of the main devices on my network. The results shown are an average of 3 consecutive test on speedtest.net and Only the device being tested was connected to the hub at the time of the test.
deviceconnectionDL (Mbps)UP (Mbps)notes
device
connection
DL (Mbps)
UP (Mbps)
notes
laptop
wireless
0.43
1.09
laptop
direct ethernet
36.97
8.16
PC1
homeplug
4.75
5.53
Max dl of 7
PC2
homeplug
2.78
5.13
2 PC's are connected via ethernet over homeplug and are recieving low speeds. Depspite the house being only 2 years old so has new wiring and the occasional peak in speed showing greater download rates are possible i think i am going to have to abandon them.
The wireless connection desite having all g+ devices are also recieving low speeds, lower than on the previous hub before infinity so i do not think the hubs wireless is suitable either
As BT say that thier responsibility only extends to getting speed to the hub not further my plan is to buy a wireless N router and connect it via direct ethernet to the hub then connect the PC's and laptop to the external router with wireless N adaptors. Any other devices such as phones/ non-N adaptors would connect wirelessly to the hub.
Does anybody know if this will work and have any recomendations on the routers?
Thanks

Slow Infinity speeds and appalling customer servic...

Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2917 Kbps
0 Kbps
30123 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2917 Kbps
For your connection, the acceptable range of speedsis 12000-30123 Kbps .
Additional Information:
IP Profile for your line is -30123 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6007 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6007 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
Shocking service, amazing product (when it's working)

I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
Sorry the link is incorrect. I'll get back with the correct one.
Use this

Anyone else slow Infinity speeds tonight?

Heres my speed currently, I was getting 15meg when I took test now its dropping to about 12 meg.
What's going on?

Depending on where you live ....
http://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470

Slow infinity speeds.

I've run the Speedtest with the results below;
My IP profile line speed for download has definitely decreased. I get around 4mb/s download speed, when i used to get around 5.5mb/s.

Hi Reddax,
Thanks for posting!
What speed does it say your line will support when you enter your telephone number here ?
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Slow browsing speeds and super low download speeds...

Hello,
I wonder if anyone is having similar issues or knows what may be a possible cause. Since last night it's became impossible for me to download anything, regardless of the device or source of the download e.g. can't download anything on my PS4, can't download anything on Steam, Youtube takes an age to buffer, websites sometimes load slow, somtimes fast.
On steam for example the download will start at around 3 MB/s but within about 20 seconds it's dropped right down to mere Bytes. To rule out an issue with my PC I've also tried downloading various things on my ipad and PS4 but have the same issue
The odd thing is the speed test appears fine as seen below and as a result when speaking with support earlier they told me the line appeared fine. But I can't understand how that can be.

this link may help https://community.bt.com/t5/BT-Infinity-Speed-Connection/Speed-Test-Fine-But-No-D-L-Speed/td-p/12952...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Broadband Speed

Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

Broadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Slow Infinity speed

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