Slow internet after Engineer visit

1 - BT engineer replaced the multiplex on our block of 4 houses today.
2 - My Hub is connecting at 7339 down , 910 up.
3 - Internet crawls along at 344 Kbps according to www.broadbandspeedchecker.co.uk
4 - BT speedtester fails to run with error message to try again later or contact ISP.
Is it something the engineer did or is BT having problems for a while ?
Ta,
Del.
Solved!
Go to Solution.

Speedtester completed but with stange results.

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Slower speed after engineer visit

After losing my broadband connection last week an overreach engineer came out today and found that an ant infestation further down the road had disconnected the cables! My connection speed is now only 1mbs when previously it was 4.5. Should I expect to see thIs increase fairly quickly in the 10 day period or will it take a while?

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:44
Downstream:
1,150 Kbps
Upstream:
440 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.7 dB / 17.2 dB
Line attenuation (Down/Up):
58.0 dB / 34.2 dB
Output power (Down/Up):
0.0 dBm / 12.7 dBm
FEC Events (Down/Up):
197 / 63
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
BT Speed Test gives my connection speed as 1.2mbps and estimated speed as 3.5mbps (I was getting 4.5mbps before the engineer fixed the connection issue)
I am connected to a spur off the master which is about 4 meters away and when I have connected directly to the test port I get the same result.
I have also tried the quite line and hear nothing.
Thanks :-)

Slow speed after engineer visit

I joined BT broadband from AOL. With aol I had an average speed of 2.5 meg, which is fine for me. Move to BT and since the arrival of the bt home hub have had a download speed of 0.000 . I am not kidding.
After 3 weeks get an engeneer out who yesterday fixed the problem, saying something about cables, and that the one thousand errors (not kidding again) had now been resolved.
Wake up this morning. Issue returns. It has taken me 20 minutes to load the BT web page. I have tried BT help, who after ordering me to restart my router...even when I protested..and seamed to preach about my distance from the exchange, I have given up phoning them for them not to understand I had an engeneer out yesterday and yesterday issue was resolved only to return again.
Hub Stats
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ31820319
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 25/07/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 00:26:30
6. Bandwidth:
448 / 6336
7. Data sent/received:
7.8 MB / 17.7 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-7WH2
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-7WH2
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:00:6b:3a
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
As you can see my router is getting speed...but I am getting pages and pages of packet errors. I know I have not been online that long..due to a stupid reset ordered from BT support... but yesterday the BT whole sale test had my speed at 3 meg... am now at the following
my speed now is the above, it varies from this then drops all the way down to 0.00.
I am using the test socket
Filters are new
I only have one phone line
I do not have any devices causing any Rein on the premises
Phone line is used for nothing other than my broadband.
How do I get past dealing with the twenty same questions when I phone BT. The engeneer yesterday was here for three hours and said he would add a note on my file..but when I phone BT I get the usual 'do a speed test..reset your router...blah de blah you're some distance from the exchange...are you using wireless or wired.'

Hi Lisagibbins1982
Thanks for your post and sorry about the problems with your broadband speed. If you drop me in an email we'll be happy to help. Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thanks
Neil
BT Forum Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow internet after Mavericks update. Opening websites very slow. Console info here. 9/25/14 11:12:51.416 AM com.apple.launchd[1]: (com.apple.qtkitserver[22059]) Could not terminate job: 3: No such process 9/25/14 11:12:51.416 AM com.apple.launc

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Slow Internet after Lion Install

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Slow speeds even after BT Engineer visit, Whats ne...

We've always had really slow internet speeds, around 1.5mbs down 0.4mbs up. (From the BT speed tester)
After many conversations with the helpdesk, an Engineer was sent out today to try and solve our speed issue.
Various tests were carried out on the line, all reported back as a good quality line. S/N ratio was 96% etc.
We are located pretty close to the exchange and the engineer has said we should be getting alot more than what we are. He has tried a reset on the line but this hasnt improved anything.
Whats the next step? Do we contact the helpdesk again? Are there more advanced level of engineers, i.e. for exchange issues?
All of the standard checks have been done :-
- using main socket only. (BT Openreach ADSL)
- line test 17070 option 2, results in a very faint crackle but could be the handset
- BT Home Hub 2, package is BT Broadband Option 3 (unlimited)
- The exchange is Billingshurst and has ADSL Max enabled
- The engineer has now installed a dedicated socket. (phone and internet on the socket). Previously we had tried two sepereate filters.
- wired conection
- Hub is left on 24/7
Our next door neighbour is on an identical package/setup to us and gets 3.7mb down on the speed test.
The engineer has just reset the line hence the time log being low. Currently measuring at 1.2mb down, so slightly lower than before.
The Noise margin was at 6.5db, the engineer reset this down to 6db and it has slowly krept to the figure below:-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:24:11
Downstream:
1.938 Mbps
Upstream:
416 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.2 dB / 7.0 dB
Line attenuation (Down/Up):
14.9 dB / 6.5 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 305
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
50550 / 5359
Whats the next step?
Do we have to wait 5 days again, to see if the reset this time makes a difference?
From reading other posts our noise margin and line attention looks pretty good.
Solved!
Go to Solution.

ok there is certainly something restricting your connection speed as i posted earlier you should be connecting at 8mb with your current noise margin and attenuation
you say about a slight crackle there should be no noise heard on the could you try another handset
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Cant download LION on slow internet. Starts over after disconnection.

Currently deployed to Africa with USAF. Hard drive crashed on old white macbook. Installed new drive and reinstalled original Snow Leopard. Fully updated all software.
Went to app store to download Lion. I can download approx 1 GB per day on slow internet. Each time my laptop is disconnected from the internet and I reconnect later, Lion starts its download from ZERO.
I "pause" it and it says "780mb downloaded" etc.... I come back the next day and it starts all over again from zero bytes.
Help!
I wouldn,t care so much being stuck with Snow Leopard, except my personal USB drive is encrypted with Lion so I cant access it right now.
-Bryan

Ok, after some more mucking about I have made some progress. By changing MTU to 100 I can get pages to load, albeit slowly. At least now I can post about this from my main box ;-).
I have noticed the following things:
- With MTU 100 pages load, but my adsl broadband is about as slow as an old modem. I get about 1Kbps on ftp downloads. After ~200K the transfer stalls.
- When using aMule i notice that my eth0 monitor (in superkaramba) indicates outward traffic of about 20 Kbps, eventhough aMule itself only indicates 5Kbps being transferred.
- When I ping my router by doing "ping 192.168.0.1" I have about 10% packet loss. This does not happen on my laptop.
So, I'm stuck with the following questions:
- Why does my internet grind to a halt when I use MTU>1000?
- Why do my downloads halt after ~100K?
- Where do I start looking for differences in my LAPTOP setup, which works fine, and my MAIN BOX, which does not?

Slow internet after Engineer visit

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