Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
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Similar Messages

Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
This is something on Verizon's end, as is usually the case whenever its a 'peak time' issue. Wondering if anyone else is experiencing this post Sandy, and if any Verizon rep reads this can you give any insight as to whether this is a known issue in small pockets across the northeast due to the power outages. Nothing has changed on my end, nor on the end of the servers of the games I have been trying to play.
Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Slow internet during peak hrs NEPA

For the past few weeks I have been experiencing slow internet downloads and youtube here in northeast PA , especially during peak hours. here is my traceroute and scroll down for transciever stats : btw, my speed is 3mbps/768
news.giganews.com
traceroute to , 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 1 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms
4 * * *
5 xe-1-0-2-0.NWRK-BB-RTR1.verizon-gni.net (130.81.17.74) 12 ms 12 ms xe-3-1-2-0.NWRK-BB-RTR1.verizon-gni.net (130.81.23.206) 10 ms
6 P12-0-0.SCTNPA-LCR-01.verizon-gni.net (130.81.22.13) 16 ms 15 ms G14-0-0.SCTNPA-LCR-01.verizon-gni.net (130.81.209.195) 14 ms
7 P10-0.SCTNPA-HZTNPAHZ-ERXG01.verizon-gni.net (130.81.136.43) 17 ms 19 ms 18 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms 0 ms
3 te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-5-0-1.mpd22.ams03.atlas.cogentco.com (154.54.72.54) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms
4 te0-1-0-0.mpd22.lon13.atlas.cogentco.com (130.117.0.198) 87 ms te0-5-0-7.ccr22.lpl01.atlas.cogentco.com (130.117.50.85) 10 ms te0-3-0-7.ccr22.lpl01.atlas.cogentco.com (154.54.37.130) 10 ms
5 te0-7-0-9.ccr22.bos01.atlas.cogentco.com (154.54.85.221) 76 ms te0-0-0-3.ccr21.lpl01.atlas.cogentco.com (154.54.37.141) 85 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.169) 76 ms
6 te0-0-0-18.mpd22.jfk02.atlas.cogentco.com (154.54.44.29) 82 ms te0-7-0-18.mpd22.jfk02.atlas.cogentco.com (154.54.44.33) 81 ms te0-2-0-1.ccr21.ymq02.atlas.cogentco.com (154.54.87.62) 85 ms
7 te0-2-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.98) 82 ms te0-1-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.166) 81 ms te0-2-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.98) 82 ms
8 xe-4-1-4-0.NY5030-BB-RTR2.verizon-gni.net (130.81.17.123) 87 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 81 ms 82 ms
9 xe-4-1-4-0.NY5030-BB-RTR2.verizon-gni.net (130.81.17.123) 81 ms 0.so-5-0-0.NY5030-BB-RTR2.ALTER.NET (152.63.10.46) 79 ms 79 ms
10 P12-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.22.15) 93 ms 93 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 85 ms
11 P9-0.SCTNPA-HZTNPAHZ-ERXG01.verizon-gni.net (130.81.33.39) 100 ms 98 ms 100 ms
12 * * *
13 * P9-0.SCTNPA-HZTNPAHZ-ERXG01.verizon-gni.net (130.81.33.39) 103 ms *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)
And here is the transciever stats:
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Fast
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
864
Margin (dB)
23.5
11.0
Line Attenuation (dB)
17.5
9.0
Transmit Power (dBm)
9.6
11.8
Solved!
Go to Solution.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.
http://en.wikipedia.org/wiki/Network_interface_device
http://en.wikipedia.org/wiki/Demarcation_point
Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.
Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.
Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.
Remove all in house wiring from the NID.
Connect piece of CAT5 from the NID to the filter / splitter input
Connect all existing phone lines to the phone side of the filter output.
Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.
This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.
At this point all the single filters could be removed because the DSL is filtered at the NID.
http://www.homephonewiring.com/dsl.html
#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.
I heard from another user that
    Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.
        Reverse Traceroute
        Tool news.giganews.com
        traceroute to *.*.*.*, 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
        2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
        3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
        4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
        5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
        6 * * *
        7 * * *
        8 * * *
        9 * * *
        10 * * *
        11 * * *
        12 * * *
        13 * * *
        14 * * *
        15 * * *
        16 * * Max number of unresponsive hops reached (firewall or filter?)
#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Thought you didnt get slow downs at peak times?

how come bt say that you wont slow down within peak times but on this site somewhere it says you may notice slow downs during peak times (4-11)???? im still getting high latency issues and its between these times. apparently theres only 30 out of 100 people in the cabinet, surely exchange congestion if thats the case.

So where are you seeing the latency spikes?
If you found this post helpful, please click on the star on the left
If not, I'll try again

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

High latency to my server during peak times

Hi,
Basically, the latency to my server in Germany is going over 100 ms during peak times, when not in peak times, the latency is as low as 24 ms.
Below is a traceroute, as you can see at hop 11, the latency drastically increases, when it's not peak times, the latency to this hop is around 13 ms, this hop seems to be part of BT's network.
Tracing route to 5.175.***.*** over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BThomehub.home [172.16.0.1]
2 12 ms 12 ms 11 ms 217.32.146.164
3 12 ms 12 ms 12 ms 217.32.146.190
4 13 ms 13 ms 13 ms 217.32.147.226
5 13 ms 13 ms 12 ms 217.41.168.205
6 13 ms 13 ms 12 ms 217.41.168.109
7 14 ms 12 ms 13 ms acc2-te0-0-0-14.l-far.21cn-ipp.bt.net [109.159.2
49.216]
8 13 ms 14 ms 16 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
9 13 ms 13 ms 13 ms 62.6.201.187
10 13 ms 13 ms 13 ms t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1
98]
11 110 ms 108 ms 105 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 112 ms 114 ms 114 ms xe-8-1-0.fra61.ip4.gtt.net [141.136.108.42]
13 174 ms 114 ms 115 ms ghostnet-gw.ip4.gtt.net [141.136.102.102]
14 114 ms 115 ms 116 ms de-node101.host1plus.com [94.249.201.101]
15 118 ms 118 ms 121 ms 5.175.***.***
Trace complete.
I am on Infinity 2 and I am from London, incase it matters.
Thanks for any advice!

To me, this looks like a very specific problem with a particular pipe/router (166-49-211-38.eu.bt.net), rather than general congestion as my pings to uk servers are just fine and pretty consistant.
It is just when you start to route out of the UK things start to misbehave
Last night, the latency started to increase until it hits its unpleasant peak around 2200 (I gave up at this point)
Around 1900 ->2100, it was ok(ish) , but notice it slowly creeping up
11    39 ms    39 ms    37 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    35 ms    35 ms    33 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    46 ms    46 ms    45 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    54 ms    53 ms    54 ms 166-49-211-38.eu.bt.net [166.49.211.38]
From Around 2130 onwards it starts to get quite nasty
11    78 ms    78 ms    79 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   110 ms   110 ms   110 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   114 ms   112 ms   115 ms 166-49-211-38.eu.bt.net [166.49.211.38]
Is there a chance that one of the Mods could take at look at the router in question and see if there is a peak time congestion issue ? (It would be very appreciated)

No more P2P limiting during peak times?

I've heard BT has now stopped limiting your connection during peak times. If this is true do I just re-order Unlimited BT Infinity 2? Anything else I need to know?
Solved!
Go to Solution.

Yea, you will have to wait 5 days for the P2P restrictions to be removed.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BB unusable at during peak times

I've moved recently and my connection has been in place now for about 6 weeks. It works fine during the day but during peak times is pretty much unusable. What puzzles me is that the BT Speed Test results are reporting high connection rates and download speeds even during peak hours even though I am struggling to get .25 meg throughput. Is this normal? I'm showing
Download Speed = 11337 Kbps
DSL Connection Rate 15192 Kbps (down) 1159 (up)
IP Profile = 13000
I'm also puzzled by the high error rate on my router stats (posted below) I've looked at what other users have posted on this forum and mostly see zero errors.
I'm plugged direct into the master socket and have tested with a different PC and a different router both wired and wireless to the hub. The problem remains.
I'd be grateful for any thoughts
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 00:40:44
Downstream
15,192 Kbps
Upstream
1,159 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.5 dB / 5.5 dB
Line attenuation (Down/Up)
34.8 dB / 16.2 dB
Output power (Down/Up)
22.7 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3822 / 0
HEC Errors (Down/Up)
14378 / 0
Error Seconds (Local/Remote)
3605 / 0

thanks. i'm connected to Bermondsey (central london). fro my limited understanding I thought the stats looked good too and it's nice and fast except when i weant to use it - after i get home from work!

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow speed during peak hours for over a year

For over a year now my connection speed has slowed during peak hours, at first it would start around 6pm and drop to 5meg or so untill midnight at which point it would go back up to 8meg all night and morning.
As the year has gone on it has gotten worse and worse to the point now where it starts around 2pm and plummits to 1.5-2meg and remains at that till midnight at which point it goes back to 8meg.
I have been trying to get help with this from @BTCare on twitter for serveral months now and have gotten absolutely no where, every time i get the same old "are you on wireless or wired", "try a different router/microfilter", "try another PC", "run a diagnostic test on our speed tester" etc etc and at the end of it they go silent and then when i try and get some kind of update we are back to square one of being told to fill out my details on the website to open a NEW ticket even though i currently have 5 or 6 open tickets for the same **bleep** issue.
So i've come to try my luck here before i throw in the towel and just get rid of the **bleep** line alltogether as it is currently a waste of money.

AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 10 DS Margin: 15
US Line Attenuation: 5 US Margin: 23
US Payload : 5764512 DS Payload: 33282192
US Superframe Cnt : 87110 DS Superframe Cnt: 87110
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 2
Hybrid Selected: 1 Trellis: 1
Showtime Count: 6 DS Max Attainable Bit Rate: 10912 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -365
Total init. errors: 1 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 1 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0
[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 120094
Idle Cell Cnt: 1444599
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 1067
[Downstream/RX)]
Good Cell Cnt: 693379
Idle Cell Cnt: 27694604
Bad Hec Cell Cnt: 0
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 117946335
Rx PDU's: 155121137
Tx Total Bytes: 4246066378
Rx Total Bytes: 461177898
Tx Total Error Counts: 0
Rx Total Error Counts: 676
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0

Re: Slow Speed During Prime Time

I moved to a property connected to the Leith Exchange from the Newington one. Since then I have noticed a considerable deterioration in my download speed. Netflix will often be very pixelated and other video steaming will take a while to buffer.
This is inconsistent but does seem to struggle more at peak times.

Which part of the log is it you are after? It goes back for as far as I can see but the last few lines are:
20:47:10, 06 Jun. (603780.980000) Wire Lan Port 2 up
20:47:08, 06 Jun. (603779.000000) Lease for IP 192.168.1.82 renewed by host Apple-TV (MAC 18:ee:69:0b:16:a9). Lease duration: 1440 min
20:47:08, 06 Jun. (603779.000000) Device connected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9 Lease time: 1440 min. Link rate: 100.0 Mbps
20:47:08, 06 Jun. (603778.930000) Lease requested
20:47:08, 06 Jun. (603778.560000) Device disconnected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9
20:47:07, 06 Jun. (603777.970000) Wire Lan Port 2 down
20:45:58, 06 Jun. (603708.570000) Wire Lan Port 2 up
Results from the speedtest:
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
5.32 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.32 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.16 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.86 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I'm not sure about the socket, there is the main socket in the cupboard in the hallway with the option to send it anywhere in the property by connecting it to the corresponding socket. See photo:
http://imgur.com/VVWXqur
I cannot connect directly to this socket as their is no power in the cupboard (helpful!). In the living room there is just a normal faceplate where I then have the filter connected then the broadband.
I also do not have a landline to do the quiet line test with.

Slow speeds during peak evening hours (overloaded tower?)

Is anyone else experiencing slow download speeds during peak evening hours? Has been happening the last 3-4 weeks.
Here's what I get during the day:
Here's what I get on many (not all) nights during the last 3-4 weeks:
The UL speeds take only a minor hit. DL speeds are 1/4 of what they normally are during the day. Ping times triple. RSSI is unaffected.
Same results on both my Thunderbolt and Pantech UML290, so I know it's not a device issue.
Tech support told me that the tower may be near its capacity. Really? Is the backhaul on a 4G tower really not enough to handle a relatively small town?

SeaJohn: Your 3M DL and 1M UL are below advertised specs. I would call to complain.
For me, in downtown Stillwater, my TB has seen the following top speeds...
(1) July-August: 30+ Mpbs DL and 15+ Mbps UL
(2) September: 20+ Mbps DL and 10 Mbps UL
(3) October: 15+ Mbps DL and 6-8 Mbps UL (at night, speeds are cut in half)
(4) November: 6-12+ Mbps DL and 4-6 Mbps UL (at night, speeds are cut in half)
But, at night, the speeds tank. TB gets 4 Mbps DL and 2 Mbps UL. I hate to think how slow it will be before they upgrade the backhaul/tower. At this rate, I'll be getting 3G speeds in January.
4GLTE on Verizon used to be much faster than HSPA+ on AT&T. Now, at least here, there's no longer a clear winner.
Speeds are back to slow as usual (these are on the UML290)...

BT Infinity - Very poor latency during peak times....

Hi guys,
I hope that you can help. I am a little bit disappointed with my connection at the moment. Let me try and give you a breakdown of the issue so that it may help you distinguish where the fault may actually lie.
I have been a user of the BT Total Broadband service for a number of years. My ADSL 2+ has always been great, 18Mb Down, 1Mb Up. Latency has always been acceptable, ranging from about 30ms off-peak to about 50-60ms on peak for a server that I regularly game on.
BT infinity very recently became available in my area, the promise of a faster connection for little or no additional cost was a no brainer considering the quality of the connection that I have had from BT up until now.
The line was installed with ease and for the first day it was truly stunning. 50Mb Down, and 12Mb Up seemed brilliant, Latency also improved, dropping down to 15ms off peak, and 25-30ms on peak. For the first day it was absolutely stunning.
Since then, its just gone wrong, Most people would be happy with the connection, but I am not as I know that the service provided to me is/was better than that supplied to me by BT infinity.
Now, when running the speed checker, the speed is superb. Day or night the speeds are pretty consistant, never really dropping any lower than 45Mb Down / 10Mb up, it’s the latency that is the issue! Off peak, it can be as low as 10ms connecting to these servers, on peak it now shoots up to over 250ms between peak hours, making gaming near impossible.
The speed and latency tests don’t really help either (such as the BT speed test, pingtest.net and speedtest.net)
All three during peak hours report 45+Mbps downloads, 10+Mbps uploads and response times of sub 25ms. The problem is however, is that these tests are not really that accurate for the internet experience that I am getting
The speedtesters and ping testers are using best-case servers for the results, these resulting servers are therefore held within the BT network, and that’s why these speeds are great.
As soon as a server is outside of the BT Network, its poor. Very, very poor indeed.
As my latency is so good within the BT network, I can’t see there being any issues with the line. Not that it has stopped BT from running a new line from the cabinet to my house, and patching/checking for wet joints before they supposedly put this new line in. From my understanding it has to be BT’s connection out to other nodes on the internet.
Every time that I speak to BT by phone, they don’t seem to understand the problem as my speeds and latency are fine – (and on the BT WAN they are) – yet in reality the connection is very sub par.
My gaming server however seems fairly happy, like I say my old BT adsl 2+ connection to it always seems stable. I have even ran tests via a neighbours ADSL2+ circuit, and a 3g Dongle simultaneously as my infinity check Both still report < 60Ms response times during peak hours (when BT Infinity is 250Ms+ at the very same time)
Can any of you guys please shed some more light on the problem, and more importantly what I can do in an attempt to resolve it. There are not many LLU’s here, so changing ISP is not really an option for me.
Has anyone from BT Infinity had this problem, and was able to resolve it. If so how did you resolve it? Maybe I am explaining the problem to the their Customer Services Teams incorrectly?
I asked them to define what latency meant, and their answer was totally incorrect. I cant help but feel if I keep calling them (and they don’t understand my problem) it may never be resolved as a result.

That is what i thought! If there were errors or collisions down the line, this could effect latency. i know my latency to most of the BT Wan is spot on.
That said, thats what IP Profiles / BRAS is for, to drop the speeds on your line if required to ensure quality of bandwidth for the line in question so that collisions / packet loss does not occur, it downgrades automatically, so why force it even lower!?.
I dont want to say I know BT's job, as I dont. but I would like to think i have a fair understanding of how networking works - It seems that BT Customer Service, and even the engineers speaking from me from their 2nd/3rd line support teams should really be re-educated on providing factual information to their customers rather than hoping that I dont understand what they are waffeling on about!
Most of the delays are much higher in BT's infrastructure. Not that they will admit it, i think their 'no throttle policy since 1st Feb 2013' is far more relevant than my line and its connection to the WAN

Poor 4g lte in 23024 during peak times

Good evening
Most nights my wife and I experience extreme slowness in the 23024 zip over 4g. We've tested it with several devices spanning two Verizon accounts, so it's unlikely to be a device issue.
Is there something we can do? Is the local tower simply being overworked when everyone is home? Granted I'd love a resolution but simply getting confirmation of the problem would help.
BTW, when I say slow speeds, typically .6 Mbps or less. During non peak times we can see 8 Mbps. We love streaming media but speeds that slow make it painful.
Thanks.

Lasina,
Thanks for getting back to me. I don't know that I had tried that when
specifically having the problem, but will try now:
Galaxy Note 4 - download .66 Mpbs, upload 2.11 Mbps
after restart: download .2.19 Mbps, upload 2.39 Mbps
attempting again w/out restart: download 0.53 Mpbs upload 1.80 Mbps
attempting again w/out restart: download 1.05 Mpbs upload 1.77 Mbps
I've also got a:
Netgear Router MBR-1515
My Wireless Number: +1540....
download: 1.13 Mbps, upload 2.46 Mbps
Results seem pretty sporadic, regardless of restarting. Should I expect a
restart to help?
Any other advice?
Thanks.
Damian
On Sat, Jan 3, 2015 at 7:51 PM, Verizon Wireless Customer Support <

Slow Speeds at Peak Times

NVM I gave up

Here are the details.
I am not connected to the master socket and there are other sockets in the house.
However I don't believe this is an issue as I get 6.7Mbs at quiet times so if this was the problem it would slow things all the time not just at peak hours.
The speed test shows 5.64 Mbs just now (12.35 pm) as it is off peak but it drops in the evening
Test Result
FAQ
<script>// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script>
1. Best Effort Test: -provides background information.
Download Speed
5.64 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.64 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection information
Line state: Connected
Connection time: 2 days, 01:30:08
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 7.4 dB / 26.0 dB
Line attenuation (Down/Up): 18.5 dB / 9.5 dB
Output power (Down/Up): 19.8 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 1
CRC Events (Down/Up): 472 / 25
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 486 / 5
Error Seconds (Local/Remote): 0 / 0

Slow Internet during Peak Times

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