Slow internet. Is there a known issue using time capsule with charter internet? Any ideas

Moved to new region that has only charter internet service available. Speeds are very slow and today not able to log-on at all. I use the charter cable modem and time capsule. Anyone aware of issues with compatibility or have other ideas other than ditching charter. Unfortunately that isn't an option. Thank you.

Don't know the service you speak of, but simply remove the TC from the equation.. connect a computer directly to the cable modem... power down everything and wait a few minutes.. power up the cable modem.. wait a few minutes and then the computer. Test the speed. You will then have determined if the TC is the issue or not.
There are reports of the TC being slow.. not sure of the reason yet, but some people have placed their TC in bridge and used another router to get around it.
You can also see if this is caused by firmware, by changing the TC to 7.5.2 if you are on later buggy 7.6 versions.
Also test with ethernet and wireless..
Step through each step and eliminate that as a possible cause of the speed issue.

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  • Can I use time capsule with a ASUS (RT-N16)router?

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    1. Just bought time capsule. I am an RV'er and use a Verizon MiFi to connect to the internet. Can I use Time Capsule with Verizon MiFi?
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    Check out these previous posts on this subject
    https://discussions.apple.com/message/19329590#19329590
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    https://discussions.apple.com/message/20321031#20321031

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  • How to use Time Capsule with USB HD attached

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    funkster wrote:
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  • Is it possible to use Time Capsule with Apple TV? Without having our macbook pro, iPhones or iPads as middle link?

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  • How use time capsule with IOs device ?

    Hi ..
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    Hi All -
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    Thank you.
    Gary

    Yes.. but.. Long term storage of info is not really wise where you have no backup. TC is not able to back itself up and you will have issues finding anything but manually doing it from windows.
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  • Using Time Capsule with  Vista 64bit Sony Vaio laptop

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    Is it possible to synchronize my iTunes library on my Time Capsule ?

    See my response to a similar issue - not sure if it applies 100% to your situation...
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