Slow Internet Please Help "Westell 7500"

Question

So for the past few days I have been dealing with a slow internet connection.  I called into verizon and they sent 2 tech people out to my house and basicaly said everything was fine.  Although they did pretend they solved a problem.  When they tested my modem they said I was getting the correct amout in. (3.6 down/.8 up)  But when you try and get on a computer or my xbox and speed test it, it goes to about http://www.speedtest.net/result/2277792647.png  about .3/.1.  The tech people did not help at all and I asked that they look at the modem page but they refused.  
Transceiver Statistics
Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_2plus
Data Path
FAST
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
3359
863
Margin (dB)
30.4
19.0
Line Attenuation (dB)
3.5
2.1
Transmit Power (dBm)
0.0
12.8
There are the transceiver stats.  I have tried many different things and nothing works please help.

Answer 1

Ben12 wrote:
 How do I copy the info out of the command promt for trace route?
After you get the route to show on your screen:
#1 Right click.
#2 From the options, you would use Select All
#3 Press the CTRL and C key(s) at the same time on your computer keyboard.
#4 Then to paste the output into the message: You use CTRL+V (The CTRL and the V key at the same time).
#2 If you did not want to select all, then from the options you would select Mark
#3 Highlight what you want copied.
#4 Right click once.
#5 Then paste the output into the message.
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