Slow internet speed/ dropping internet

I am on the Bt Ifinity 2, last year at summer time (8/10/2014) every thing was fine 59 mb/s down 19.55 mb/s up. bettween then and the 11/11/2014 speeds fell to 13.8mb/s down 10.24mb/s up. (mediafire link for page download for internet speeds http://www.mediafire.com/download/24vs7ra8pyl09qc/bt+stats.rar )
during this time untill the 19/11/2014 the internet would just drop randomly, 3,5,6 times a day commonly (not shown on the graph for due to no internet). the internet droped and the router was not connected to the internet shown by the ui in 192.168.1.254. internet speed is lower then the what was on the speed test so would strugle to steam youtube videos.
i thought that this was a throtling thing origionaly, but i tryed off peak time 1-4 AM the connection dropped slow speeds
we called a bt enginer out for the 19/11/2014 we a router replacement and some line was changed there was no internet dropping untill reasontly speeds increased slightly.
8/1/2015 I was downloading addons for battlefeild on my playstaion when the internet started dropping again the internet speed on speedtest.net showed a resonable speed of 30mb/s down 1.97mb/s up which should be fine for content consumption. well thats what i thought, youtube videos in 240p would not play.
in my oppinion it looks like bt has being throtiling my traffic, but i know bt only "manages p2p taffic during peak times"
any one know whats wrong, by the way there is know other users on the network at the time of the speed tests
Thanks for reading

Next time your speeds are bad, or right now if they are now, please try this:
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
If you found this post helpful, please click on the star on the left
If not, I'll try again

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I recently purchased a brand new EA6700.
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Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
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here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
Solved!
Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Yavitor wrote:
I am very unhappy with the broadband speed. You advertise a 8Mbit broadband speed, but in reality it is hardly 500kbit on average and in the last two weeks it is SO SLOW that it takes 3 days and 4 nights to download a single video on youtube in 240p quality. If I were not on a contract with you I would abandon your service long time ago. My postcode is AB24 1WS .
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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In the last couple of weeks our internet has lost about 5 mbits off it's connection speed. It was running at about 13 mbits then it dropped down to around 8mbits out of the blue. Have tried test socket which made no difference. Here are my router stats. Any ideas?
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Upstream:
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2373 / 299
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Here are the stats when plugged into the test socket. As you can see, very little change.
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Output power (Down/Up):
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CRC Events (Down/Up):
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0 / 0
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Loss of Power (Local/Remote):
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Internet Speeds drop drastically on all devices when one device is streaming media

As described in the title, when one of the devices on my home network begins streaming media, speeds are drastically reduced across all of the devices.
Comcast has always stated that you can do whatever you want on any device without it affecting the other devices in your home.... but streaming on one device brings all the other devices in my home to a crawl.
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I am paying the extra $10/mo for Blast internet also.... and this is completely unacceptable.

exactly the same experience here, installed the xfinity app on an ipad, and when someone is streaming to said IPAD from the xfinity app, the other wireless connections in the house become practically unusable. Even wired connections to the modem/router itself start lagging out. Even something simple as looking at a forum and making a post is almost impossible if someone is streaming a t.v. show. Clearly not what is advertised. Really dissappointed.

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Internet speed dropped

Hi, I have one of the black Home Hubs and would like to know as my speed has dropped in the last couple of days, from an average of 10533Kbit/s to 2347Kbit/s. if anyone can shed any light from the following info?
Results from http://www.speed.io
(Copied on 2011-10-03 12:16:19)
Download: 10533 Kbit/s
Upload : 778 kbit/s
Connects : 1558 conn/min
Ping: 86 ms
Results from http://www.speed.io
(Copied on 2011-10-19 21:53:09)
Download: 2347 Kbit/s
Upload : 293 kbit/s
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info from the H.H.
Uptime:       9 days, 19:17:58
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Bandwidth (Up/Down) [kbps/kbps]:   423 / 2,915
Data Transferred (Sent/Received) [GB/GB]: 1.00 / 11.49
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 24.0
SN Margin (Up/Down) [dB]:   13.0 / 23.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 114
HEC Errors (Up/Down): 0 / 48
Line Profile: Fast
Many thanks.
Solved!
Go to Solution.

Hi your current problem is that due to a number of disconnection your noise margin s now very high at 24db normal default is 6db I suggest you contact the forum mods and ask them to do a noise margin reset that will improve your speed for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
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They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very Slow Broadband Speed & Dropping Out

I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
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For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
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Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Internet speed deterioration..

Wonder why, over time, my internet speed drops from 23 mps down to 2 or 3 mps and I am forced to restart my cisco modem and cisco router to see the speed return to 23 or more mbs. Is there something that I can do to stop this from happening. I am with Xfinity Cable.

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