Slow internet yet again, speed checker is useless

Usually the daily re-setting (yes daily) of the hub sorts out our rubbish broadband, but this time it didn't...so
Tried the speed/fix test: I'll try anything else but BT's mind numbingly terrible customer service.
First time couldn't complete as 'internet running too slow'...really?
Second attempt logged me out as the speed check was running as... it didn't detect any user activity (or something like that)?
Third attempt it said that flash wasn't installed?
Fourth attempt said something about 3rd party equipment not compatable?
So. 'Fix your connection' or whatever tool is rubbish too!!

Hi Welcome to the community forums
Resetting your hub like that is the worse thing you can do to your connection
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

SLOW INTERNET*PLEASE HELP SPEED TEST RESULTS ATTACHED

just wanted to share my results.
http://www.speedtest.net/result/1013255725.png
YOU'VE Got to check it!!!!!

When you ran the tests was your Anti-Virus operational? I find that some antivirus programs (AVG) will cause bizarre speedtest results. Temporarily disabling them when you run the tests may show more consistent results.
Your results are showing really high speeds, not slow internet speeds as your subject suggests.

Slow internet yet good downstream = errors on the ...

Hi all,
just a quick one - noticed my speed feels very slow at times, even though shows as 15.9Mbps in the ADSL Line status page of the hub manager. I'm guessing it's down to CRC / HEC errors - but not sure how to go about getting this fixed. Had a similar issue a few months back, and remember there was a form to reach out to BT care team - but it appears the form is no longer there.
Here're the current status - would much appreciate any pointers as to how to get this resolved quickly!

Hi Kirill,
I'll be happy to help you out with this.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Time Capsule fast backup, SLOW internet!

I hope someone can help me with this issue...it seems like it only just started a few days ago.
So I have a 1TB time capsule and the wireless backup is really fast..like multiple MB/s.
However, the internet surfing speed is really slow. YET, downloading speeds are relatively fast. It just seems like safari, firefox, AND chrome take an abnormally long time loading webpages. Is anyone else having this problem, or am I just crazy?? :/
Any help would be GREATLY appreciated! Thanks ahead!

Your not alone, there a loads of peaople out there with the same problem. I've got the same problem too. Only recently has this problem manifested itself.
There a few suggested solutions on the internet, most seem to be with adding open DNS addresses in your network config panel. This hasn't resolved my issues. Others suggest adding a linksys router between the modem and Time Capsule...but spending more money on known problem doesn't seem the way to go. Wish I could help...

PC to Mac - slower internet speed?

I have just purchased my first mac (entry level imac 17"). I love the computer and the operating system. However, the internet speed is extremely slow (almost like dial up). I have a pc and a mac, both running off the same connection. The mac is significantly slower surfing the exact sames sites. It's not a cache issue or anything like that. The mac is just slow. I have tried both the wireless and ethernet connections and it's slow either way. I have tried downloading Firefox and that doesn't seem to make a difference either.
Any help?
Thanks

Clint,
Have you tried using the "Automatic" setting that you first saw after setup? Unless you made changes to it, I'd imagine it's still in effect, just not active since you're now using another "Location:" setting. Or, was that "Automatic" setup too slow as well?
If you'd like to try yet again, using the same basics as included in the Network Setup Assistant, but with more stringent settings:))
There's no need to dump any of your current setups that already work - at System Preferences>Network in the "Location:" selector simply use "New Location..." to name yourself yet another new setup (perhaps "wireless Feb 11") and proceed:
Set the "Show:" selector to "AirPort" and choose the "TCP/IP" pane. Check that "Configure IPv4:" is set as "Using DHCP." No other settings are necessary on that preference pane. If you make any change, be sure to click the "Apply Now" button before leaving that preference pane.
Switching from the "TCP/IP" pane to the "PPPoE" pane, if the isp connection settings are already held within your wireless router, which I think they most likely are, the "Connect using PPoE" box should not be checked. There would also be no need to have checked the box "Show PPPoE status in menu bar." If you make any change, again be sure to click the "Apply Now" button before leaving that preference pane.
Now switching from the "PPPoE" pane to the "AirPort" pane, have the box "Show AirPort status in menu bar" checked, and I suggest setting the "By default, join:" selector to "Preferred networks." Eliminate all other networks listed [remember, you'll only be eliminating them from this new location setup, not from your other, already working "location" setups], then add your wireless network security method, name and password to the preferred networks list, and click the "Apply Now" button.
Then within the "Options..." button, I would set the "If no preferred networks are found:" selector to "Keep looking for recent networks" and check the box "Require administrator password to Change wireless networks." I would definitely NOT check the "Automatically add new networks" box. Click the "OK" button and again the "Apply Now" button.
Now switch the "Show:" selector from "AirPort" to "Network Port Configurations" and drag the activated "AirPort" configuration to the top of the list. Once again click the "Apply Now" button.
Even with this new setup now activated, when you open the menu bar AirPort icon you will continue to see the other wireless networks in your area that are visible to your AirPort - but you won't have to worry about them confusing your Network connection, as it will no longer be considering them.
To return to one of your previous connection setups, simply switch the "Location:" selector to the one you want to use, and click the "Apply Now" button. The new setup just completed will remain unchanged in the "Location:" selector under the new name chosen.
Now, in the "Location:" selector name a second "New Location..." (such as "enet to router Feb 11") - this will be for ethernet access to your router.
Set "Show:" to "Built-in Ethernet" and select the "TCP/IP" pane. Check that "Configure IPv4:" is set as "Using DHCP." No other settings are necessary on that pane. If you make any change, be sure to click the "Apply Now" button before leaving that preference pane.
Switching from the TCP/IP pane to the PPPoE pane, if the isp connection settings are already held within your wireless router, which I think they most likely are, the "Connect using PPoE" box should not be checked. There would also be no need to have checked the box "Show PPPoE status in menu bar." If you make any change, again be sure to click the "Apply Now" button before leaving that preference pane.
Now switching from the "PPPoE" pane to the "Ethernet" pane, check that the "Configure:" selector is set to "Automatically" and if any change is made, click the "Apply Now" button.
Now switch the "Show:" selector from "Built-in Ethernet" to "Network Port Configurations" and drag the activated "Built-in Ethernet" configuration to the top of the list. Then drag the activated "AirPort" configuration to the position immediately under "Built-in Ethernet." Once again click the "Apply Now" button and that new setup is completed and activated. Your iMac will be connected to the router by ethernet and at the same time can use wireless to connect to a wireless printer or to another wireless computer.
After both new setups are in place, I suggest to boot from your Install Disc 1, get past the first (language selection) screen, and (after fully loading) the second screen will contain a "Utilities" pull-down in the menu bar. Open and select Disk Utility. On the left side of the box, select the top-most drive shown, on the right side select "First Aid" and then click the "Verify Disk" or "Repair Disk" button. Allow to run to completion. Run a second time to be sure. Do not run Disk Permissions Repairs, but instead quit the installer version of Disk Utility, quit the installer process, and restart to your usual startup disk, which you can re-select using "Startup Disk" also located in the "Utilities" pull-down where you found Disk Utility. After restarting, Repair Disk Permissions in a similar manner after opening the version of Disk Utility located in your Applications>Utilites folder.
Please don't hesitate to let me know the results of the above series of recommendations.
However, if all that doesn't make for some improvement, I'd think you'd want to check with your router maker's website (or the router supplier's website if it was supplied by your isp) to see if there's a firmware update that might be applied to your router. Such an update might help your router's encryption capabilities, or might provide updated Mac support for the Intel-based Macs.
Beyond that, I'd be calling AppleCare for support with your connection, since you're still within the 90 days of AppleCare phone support that is part of your new Mac purchase.

Slow internet.. back again!

Well hello yet again. Having slow internet again, starting to annoy me now, cause I have no idea what it's doing this. Here's the stats from the hub:
Connection Information
Line state:
Connected
Connection time:
0 days, 01:13:51
Downstream:
5.773 Mbps
Upstream:
938 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.4 dB / 6.5 dB
Line attenuation (Down/Up):
32.1 dB / 17.6 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
56387509 / 13687
CRC Events (Down/Up):
151657 / 44845
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
730174 / 608710
Error Seconds (Local/Remote):
4230 / 30193
I think it's in a banded profile maybe? I have no idea. Trying to check the speed once I do will post the stats. Also been coneccted directly to the test socket.

I am resurrecting this thread again from the dead since my internet has gone right to a crawl once again!
Here's the stats:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.24 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.72 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.72Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
The test result has indicated that you should contact your ISP for further assistance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:24:09
Downstream:
5.805 Mbps
Upstream:
944 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.6 dB / 6.8 dB
Line attenuation (Down/Up):
32.2 dB / 17.6 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 1173
CRC Events (Down/Up):
78715 / 17292
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
276874 / 60379
Error Seconds (Local/Remote):
1449 / 6170
The reason why there is a short connection time was I had to reset the hub. The stats above are from the hub connected directly to the test socket.
Cheers for any help

Slow internet speed on 1 of 2 wired desk top PCs

I have 2 PCs that sit next to each other and are wired to the FiOS router. Both are running WinXP Pro and are up to date. PC 1 gets 9.6 mbps up and down. PC 2 gets 22 to 30 mbps up and down. PC 1 is a more powerful up-to-date machine. After switching ports on the router and even changing cables, PC 1 shows NO improvement. I even disabled the firewall and AV program on PC 1. Is there something I can do on PC1 to improve speed? P.S. Fios was just installed last Wednesday, 10/19. I ordered 25/25 mbps internet.

I suggest you check the receive buffers on the slower machine. Inadequate buffering would be consistent with the issues you are reporting.
Control Panel>system>hardware>device manger>network adapters and look at the properties in the advanced tab.
The default buffering is not designed for anything like FiOS performance. I have XP pro on a relatively slow machine, and have 64 buffers, 48 transmit control blocks and coalesce buffers to 16.
According to ndt.anl.gov, with that configuration I can get up to about 80mpbs. You may also wish to run ndt.anl.gov on both machines and see what it tells you. Pay particular attention to the information in the statistics and more information tabs.
In this age of cheap memory, saving a few hundred kilobytes on buffer space is insane..

Infinity Speed Very Slow and BT Speed Checker Not ...

Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue.
I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so. My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase. It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk. I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb). I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
Thanks

Hi and Welcome.
It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
(Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
(Might be worth trying a different ethernet port on the HH2).
And if you can another laptop to be really certain where the fault lies.
If the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
They will contact you, it may take 72hrs or so due their workload.
Example of results the BT speedtest look like and improvement HERE.
Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
An occasional turn off for testing or holidays will be ok though.
I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
My "New Style BT Speedtest results"
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Slow internet speeds on iMac running 10.10.3

Hey folks,
Hoping you can help me!
I have a late 2012 21.5" iMac running 10.10.3 and currently I've been getting very slow internet.
I've done some troubleshooting:
I've taken it to the Genius Bar and the airport card is fine.
I've reset dhcp lease which used to work but now no longer does.
Currently, my internet only gets normal speeds (about 100 Mbps down) when I delete my system config folder. Even after deleting it, however, it's only fine for a short period of time (usually a few hours) before it goes back to crawling speeds (usually the speed test ping test fails).
It's definitely not the hardware of the machine because it's picking up the wifi, it's not the router because the speeds are fine on my other devices and fine when I delete the system config folder, so I know it's software related. The issue does persist in a guest user or known good account so I know it's not user repeated.
I wanted to see if anyone else has any ideas to resolve the issue in the OS' current state prior to me just doing an erase and install.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Slow internet speeds on Macbook - don't want to clear cache

Hello,
Whoever can help me will go a long way with relations with my boss.
He is the only one in the office on a Macbook, and experiences slow internet spees when no-one else does. One thing to note is that he uses Sugar CRM web-based program constantly.
Clearing the cache will speed things up initially, but shortly after it slows right down again so that is not a solution that is helpful.
Looking forward to some creative responses.
Joe

Try a different DNS server .. OpenDNS
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
Quit then relaunch Safari to test.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

Slow internet speed -upgraded it to highest speed

I have had FiOS internet for about four years and never questioned the speed 10/2, but I had it plugged into the router. On 3/4, I upgraded to TV FiOS/internet and phone bundle. I do not have my computer where the router is located now (downstairs) and I had asked them to move it upstairs, but left before they had done it. When I checked the speed (I guess the wireless speed since it is not plugged in to the router), it was 15.66/10 mbps. I ordered the 35/35 mbps speed bundle. I called Verizon and asked them about it and she checked the speed and said that it was "pretty good" considering it is wireless. What? I am not getting what I am paying for. Do I need a DSL filter on all the phone lines? Do I need a new router (I still have the old one)? I have read on the community here that everyone has called several times to get an answer to the slow internet speed problem. Does anyone have the 35/35 mbps speed plan and have it work at this speed? I might as well go down to the 15 or 25 plan if that speed is all I am every going to get......But maybe if I go down to 25 plan, I'll get 10 or 15...... I will continue to try and work with Verizon to get this solved. .Thanks for any help.

Sorry to hear we are losing your business. If there is anything that we can do please let us know
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Slow internet speed, being used by unknown websites

Hello all,
For about a month i have been experiencing slower internet speeds than usual. Contacted the isp and went through all the processes and there was not a problem at their end. I was advised to go to network utility and check how many processes there were, found out that there was too many to count.
It seems i have internet processes coming from my macbook ip address from uknown sources such as ookla.com etc. Now i have downloaded spyware programs for mac which have failed to find any viruses or spyware at all.
Now i know the problem is coming from my macbook as the unwanted guests our appearing under the macbook ip address, my router is receiving the right speed so it can't be the isp?
Right now i am just wondering what to do to stop these processes using up my internet connection and potentially turning my router into a server.
Any help would be grateful.
Mark Lees

Yeah i have little snitch but it appears to not spot these websites, i can send you a screenie of the netstat screen
Then that would imply the only connections going out from your mac are from legitimate applications.
lots of things will engage outbound connections.
safari
firefox
itunes
spotify
and sites that you visit that have embedded video often host the video on other servers. So you would be suprised at how many socket connections you have at anyone time.
If you have little snitch look at the monitor window and it will show all the recent connections.
You could reset little snitch to default rules and then you will be prompted to allow or deny each new connection.

Garbage broadband speeds in Shetland yet again!

Yet again I find myself on here complaining about the garbage level of broadband speeds up here in Shetland. Its been on a go-slow all day and BT once again deny any problem exists.
Results of the latest speed test:
Ping: 1018ms
Down: 0.23Mbps
Up: 0.10Mbps
Absolute tripe. Get it sorted BT

Heres the result from the bt speedtester
FAQ
This Test comprises of Best Effort Test: -provides background information.
Download Speed
274 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 274 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps

I have very slow internet even though my provider says the speed is fast

I am experiencing very slow internet even though my provider says that my speed is fast. The uploading of a page takes long to complete

If Safari is getting very slow:
(Presumably you regularly empty your Safari cache by deleting the following file:
Home/Library/Caches/com.apple.Safari/cache.db
and clear your History)
Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296
If your computer is part of a network:please refer to this page: http://www.opendns.com/start/best_practices/#your_network and follow the advice given.
If you use a Router, make sure it has the latest firmware installed.
One reason for a slowness in page loading may be the 'DNS Pre-fetching' feature of Safari 5.x as is described here:
http://support.apple.com/kb/TS3408?viewlocale=en_US
You can cancel DNS pre-fetching by going to Terminal and typing:
defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false
You have to restart Safari for it to take effect.
If Safari seems to hang for ages:
If you have a lot of tabs open and/or a lot of pages running Flash, Safari can sometimes 'hang', requiring a restart of Safari. This can often be inconvenient, and as it is rarely Safari itself that is hanging but merely one of its plug-ins, usually Flash, there is a way using Terminal to restart the plug-ins (without restarting Safari and losing your tabs) by quitting the WebPluginHost process:
Open the Terminal from the Utilities folder in /Applications and type
killall -9 WebKitPluginHost
Note that this command kills all Safari plug-ins, not just Flash. All plug-ins should start back up when you reload the page.
Then go back to Safari and refresh any pages that were using the Flash plug-in. This also fixes the Beachball of Death. Try this whenever Safari gets slow or freezes. The later versions of Flash 10.1 onwards appear to have improved the situation somewhat, but haven't completed eliminated it.
For this and other reasons Apple switched their websites to HTML5 in January 2011:
http://www.appleinsider.com/articles/11/01/26/apple_revamps_its_public_website_u sing_html5.html
For Snow Leopard/Lion users this should also be read:
http://support.apple.com/kb/TS3408

I have slow internet speed and having issue with download of photoshop cc is there an alternate I can go somewhere with high speed to download.

I have slow internet speed and having issue with download of photoshop cc is there an alternate I can go somewhere with high speed to download. without using this creative cloud that downloads first.

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

Slow internet yet again, speed checker is useless

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