Slow line speed
I have been checking my line speed since June 1st. It varies from a pathetic 104Kb/s to a not particularly good 728Kb/s. It is about 720Kb/s for periods as long as 5 days or so but slips back to 480Kb/s and is not about 136Kb/s.
My Option is 2 and I pay the same as users who get 20Mb/s. I would be very happy if I could get a reliable 1Mb/s so I could watch YouTube without having to go and make coffee all the time. On one occasion the speed measured a dazzling 984Kb/s. If this figure is real why is it that the usual speed is so poor and variable?
The Hub Manager claims a Download Speed of 736Kb/s and Upload of 448Kb/s which is totally inconsitant with Broadbandspeedchecker.co.uk which normally shows a faster Upload speed than Download.
I viewed BT's own You Tube clip about 'Home Wiring' which is 2:04 mins long. It took 11 minutes to download!
I have exhausted all the normal home wiring checks etc. What do I do now?
Try and post your linestats .... and a BT speedtest.
Loads of help to be had ....
Similar Messages
-
Another Slow Broadband Speed Post
Hi there, having read through a few of the posts on here regarding slow BB speeds, I hope I'm able to provide all the necessary info for some assistance in narrowing down the problem.
Having recently moved back into my parents house (temporarily) I instantly noticed the drop in speed from my previous house, depsite knowing that previously they had a faster connection. This slowness has been persistant over the last 3 weeks until I've finally arrived here.
Speedtest.net results:
Ping 33ms
Download Speed - 0.25mps
Upload Speed - 0.99mps
After this, I changed micro filters, plugged direct into the phone line, even changed the router to my own but still got persistantly similar results.
I've tried the BTSpeedtest which failed to get a result due potentially to slow line speed? or an error in the speedtest.
The BT Wholesale speedtest came back with:
Download Speed - 0.24mps
Upload Speed - 0.75
Ping - 41.25
The Homehub Line Stats:
Line state
Connected
Connection time
1 day, 21:00:35
Downstream
283 Kbps
Upstream
1,152 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.0 dB
Line attenuation (Down/Up)
41.0 dB / 22.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2940224 / 4294967265
CRC Errors (Down/Up)
154 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
55
I've also done the Quietline test, had quite a loud hum on the line but no distinctive crackling/noise.
I hope this is enough information to go off but let me know if I need to do anything else to help diagnose this issue before speaking with India!!
many thanks,
TerryConnection time is <2days was that a manual reset? Have you had problems with the router dropping connection?
are you connected to test socket? Was quiet line test with cordless phone? If so should be dull hum. Have you tried a new filter?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse... Click to reply to this thread Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
Click to report abuse... Click to reply to this thread Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse... Click to reply to this thread Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse... Click to reply to this thread Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
Click to report abuse... Click to reply to this thread Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
Click to report abuse... Click to reply to this thread Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
Click to report abuse... Click to reply to this thread Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
Click to report abuse... Click to reply to this thread Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation. -
Verizon.net Email Speeds Do Not Match FIOS Line Speeds
In the past months since about September 2012, Verizon email servers are not moving data as fast as the line speeds customers are subscribing to. Such as, Fios 15/5 mbps line speed package, using a browser and going to a speed test website, the results are equal to or better than 15/5.
Except for when Verizon.net customers use the Verizon.net email accounts which come with the internet package. Those speeds have degraded, especially when moving from the old email servers to the new ones (incoming.verizon.net to pop3.verizon.net). The overall speed with their email, via browser or software (Outlook, Windows Live Mail, Outlook Express, Thunderbird etc.) has dropped to as little as 1.0 mbps when obtaining email, especially those which have some payload such as a 6 MB .pdf, .jpg., .tiff, .zip, .rar and so forth.
What's fowl about this is, Verizon.net support folks have no access to the email network so they are unable to communicate to those running the email servers that customers are unhappy with the service. Mostly, those who are new to Verizon Fios just continue to use their Gmail or Live accounts which just happen to work satisfactorily, speeds in the area of the above example, 15/5 mbps.
What's really bad about this is, upgrade to the Quantum Fios packages and guess what? Email speeds don’t move an inch faster. This means, the email network/servers with Verizon.net are speed regulated outside of the customers line speed connection. Too bad, customers pay extra for more speed yet, email with Verizon remains at the slow pace. I have much issue with this since in the past, this had never been an issue. Now that Verizon has Fiber, it is? It would be nice if they published this alongside of the many features that come with a Fios ISP account however, it is nowhere to be seen.
This is obviously bait and switch service and features.You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion. In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers. Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such. I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic. I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change. I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change. Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using). Something to think about. -
Urgent Advice Needed Re Slow BB Speeds & Intermitt...
I'm in urgent need of advice please re my intermittent broadband problems
For the past week now I've been getting very slow speeds and occasionally the broadband disappears altogether. When it disappears, my phone line goes out too, so I'm convinced it's a problem with the BT line.
When I first contacted BT they did a line test and confirmed there was a problem with the line. After an hour and a half on the phone to them (on another phone line), both phone and broadband started working again - intermittently. BT now say that the problem is with my internal wiring. I'm getting increasingly frustrated, especially with the BT call centre getting me to repeat the same checklist tests, router resets, etc. As an ex-telecoms project manager I'm not entirely a novice user, and desperately want to get this resolved but don't know how to break through the BT call centre barrier.
My NETGear Wireless-N stats show the following:
ADSL Link
Downstream
Upstream
Connection Speed
896 kbps
96 kbps
Line Attenuation
53.0 db
31.5 db
Noise Margin
10.6 db
7.0 db
The speed also looks somewhat lower than the line speeds I should be getting (table below is from BTs ADSL Checker):
ADSL Max
Up to 5
3.5 to 7.5
Available
Fixed Rate
2
Available
Can anyone offer any suggestions at all please?
Many thanks in advance,
Erika
Solved!
Go to Solution.Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2528000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2592000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 6 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2976000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3328000 bps US Attainable Rate : 1104000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 19. 3 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 14 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 3008000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3040000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 19. 1 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA > -
I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?
Do you ever visit a friend or realtive with a Mac who has faster internet? Maybe the local library has Macs on a fast line. If so, get a USB thumb drive and put this link on it from your computer:
http://support.apple.com/kb/DL1399
Then put this link on the drive:
http://support.apple.com/kb/DL1429
When you are at some place that has a Mac with a decent download speed. insert the thumb drive in that Mac and click on the first link ("DL1399") and direct the download to your thumb drive. Now do the same this with the second link.
The installer files will now be on the thumb drive and, when you get home, drag them from the thumb drive to your desktop. Install the Combo update first. -
Very slow upload speed via infinity 2 (business) u...
Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez. -
VERY slow broadband speeds (0.76mbps) Phoneline?
VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you. -
Hi there,
I've read many posts on this forum and believe that my sync speed is quite low. I did a theoretical max speed test for my line attenuation at Kitz.co.uk and it said that I should have a speed in excess of 19000kbps with an ip profile of 16000kbps. I have been using a dodgy micro filter that disconnected the broadband everytime I recieved a phone call however I have purchased a new one and my router is running flawlessly with no dropouts. The noise margin is constantly at 6db. I believe that this may have flagged my line to be faulty and thus resolved a slower sync speed to compensate.
I disconnected the broadband roughly 8 days ago after it had been connected for about 15 days expecting to sync at a higher speed but infact the sync speed dropped by several hundres kbps.
Is there any way that I can sync at a higher speed?
Thanks in advanceOk I ran cat /proc/avalanche/avsar_modem_stats via telnet
AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 828 DS Connection Rate: 10544
DS Line Attenuation: 23 DS Margin: 5
US Line Attenuation: 13 US Margin: 9
US Payload : 3985202784 DS Payload: 3901859552
US Superframe Cnt : 42408111 DS Superframe Cnt: 42408111
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 3592 Severely Err Secs: 4
Frame mode: 0 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1952
Trained Mode: 16 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 1 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 11328 kbps
BitSwap: 1 US Max Attainable Bit Rate: 1284966 bps
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -366
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 10
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 351 FEC: 275203 NCD: 0
LCD: 0 HEC: 220
[Downstream (RX) Interleave path]
CRC: 5290 FEC: 67573629 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 83025058
Idle Cell Cnt: 1324844211
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 27
[Downstream/RX)]
Good Cell Cnt: 1244509050
Idle Cell Cnt: 3798720619
Bad Hec Cell Cnt: 84325
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 27918363
Rx PDU's: 43978168
Tx Total Bytes: 2729375221
Rx Total Bytes: 2652108237
Tx Total Error Counts: 0
Rx Total Error Counts: 1569
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0
I'm guessing that I am on ADSL as it says annex A? Does that mean that I can access any higher speeds as I'm not on ADSL2/+? or would forcing the modulation on the router help?
Update: It is set to trained mode 16 which is ADSL2+ What is going on here, I just restarted the router and it is now slower.
Thanks -
Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel sufferBroadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. -
Incredibly Slow broadband Speed
Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
Download = 53 kps
acceptable range = 100-250 kps
DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
IP Profile for line = 135 kps
Upload = 541 Kps
Addition Hub Info:
Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
Output power (Down/Up) = 1.3 dBm / 1.1dBm
Prior to loss of service, my speeds although weren't great were about 1.2 Mps
I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
Can someone please help !
Best regardsI don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm. can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner. If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm. When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A Hub back on to see if it made a differance and my speed increased and my IP Profile went up. So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub. All the best in your efforts and don't forget that the more you insist the more you can achieve.
-
Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view¤t=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Maybe you are looking for
-
How to get keynote fullscreen on 3 screens
CAN I HAVE MY SLIDESHOW ON 2,3 OR MORE SCREENS WITH KEYNOTE!? THANKS A LOT
-
ITunes is showing up pink, how to change?
This is not a pressing question, but my iTunes window is showing up colored pink, and I have no idea how to get rid of it. How do I change it?
-
Aperture repair database deleted all files
Hi Everyone! I was trying to open an old Aperture database that I haven't used in a while, so Aperture told me it would need to update the Library. When it proceeded, however, it told me that it couldn't open the .aplibrary, so I opened it with cmd+a
-
I've often encountered problems when scripting saving out JPG files. I've narrowed it down a bit further: It seems to only occur when the initial PSD was created in CS5 (I'm using CS2) - General Photoshop error - not very helpful. I can get around it
-
LAN is created only by dlink normal switch
HI all professionals. In my company all the network is created by cascading the normal 12 or 24 ports switches.For around 150 computers, is it the right way to create a network. Or we need to change something in this for make it better.