Slow loading in LMS - CP5.5

All our courseware is designed the same way - a Title slide with an opening Zoom transition, audio, and two click boxes indicating where to go next.
Some courses behave normally in the LMS. In others, the opening screen zooms in, a loading button appears, then the screen zooms in again.  There is no appreciable difference in the size of the files - they're all 2 - 5 MB. 
I've tried setting the preloader in CP 5.5 at 50% instead of 100% - no difference.  And I've tried a test with duplicating the first slide and giving it just the zoom, with the audio and click boxes on the second slide.  No difference.  The LMS itself doesn't seem to have any settings to preload in stages.
I've asked the LMS tech support for advice, but I wondered if anyone here had seen and solved this situation.
Thanks for any help...

You're probably experiencing server latency as your LMS bogs down under the onslaught of too many interactions being thrown at it by users of the Captivate content.
Change your Captivate SCORM HTM template over to the one that only sends scoring data at the end of the project.  That will greatly reduce the load on your LMS.

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