Slow mac book pro,especially on internet
hello all
i'm having since a couple of months some problems with my mac (2.53 ghz 4 gb ram osx 10.7.4 i5, 500 gb hd including 100 gb with windows xp bootcamp)
every internet browser (firefox safari chrome although almost always use firefox) sometimes is fine but sometimes it is slow or after 5 minutes loading he tells me can not load the page.
for the rest (activities not related to the internet)it works is fine belonging sometimes it crashes and I have to turn it off with power button and restart everything. I think there' are some problems, maybe virus, I was wondering how can I check if everything goes well and where to start.
sorry for the ignorance,
thanks in advance
lorenzo
Have you tried with another browser? For instance, if you're using Safari, I would download Firefox to see if the same sites choke on it.
Call back,
Clinton
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SLOW Mac Book Pro help appreciated.
Hello friends. I was searching the forums for help to understand why my Mac Book Pro is suddenly so slow... I found and ran etreCheck... so I'll copy and paste it here... the one item in read was that time machine is not configured.... anyway, here you go:
Problem description:
A few weeks ago, my Macbook pro started running slow… the spinning icon just keeps spinning… it takes so much longer to restart my computer now… 10+ minutes… more than 1/2 of my hard drive is free…
This problem is more evident when I go to close a webpage or program or when I sync Itunes.
Thanks, G
EtreCheck version: 2.0.6 (91)
Report generated October 21, 2014 at 10:55:29 PM EDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 2:8:7
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 426.00 GB (185.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 73.25 GB (36.67 GB free)
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TuneupMyMac UNKNOWNHidden (missing value)
Mac Game Store Helper Application (/Users/[redacted]/Library/Application Support/MacGameStore.com/Helper/Mac Game Store Helper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
My eBay Manager
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% mdworker
4% mds
2% WindowServer
0% ocspd
0% Last.fm Scrobbler
Top Processes by Memory: ℹ️
241 MB Safari
90 MB Finder
77 MB WindowServer
69 MB Last.fm Scrobbler
60 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
798 MB Free RAM
1.50 GB Active RAM
454 MB Inactive RAM
1.06 GB Wired RAM
1.31 GB Page-ins
45 MB Page-outsno replies in a week... thought I'd bump this... really need help...
teachergoOct 21, 2014 8:04 PM
Hello friends. I was searching the forums for help to understand why my Mac Book Pro is suddenly so slow... I found and ran etreCheck... so I'll copy and paste it here... the one item in read was that time machine is not configured.... anyway, here you go:
Problem description:
A few weeks ago, my Macbook pro started running slow… the spinning icon just keeps spinning… it takes so much longer to restart my computer now… 10+ minutes… more than 1/2 of my hard drive is free…
This problem is more evident when I go to close a webpage or program or when I sync Itunes.
Thanks, G
EtreCheck version: 2.0.6 (91)
Report generated October 21, 2014 at 10:55:29 PM EDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 2:8:7
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 426.00 GB (185.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 73.25 GB (36.67 GB free)
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TuneupMyMac UNKNOWNHidden (missing value)
Mac Game Store Helper Application (/Users/[redacted]/Library/Application Support/MacGameStore.com/Helper/Mac Game Store Helper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Safari Extensions: ℹ️
My eBay Manager
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% mdworker
4% mds
2% WindowServer
0% ocspd
0% Last.fm Scrobbler
Top Processes by Memory: ℹ️
241 MB Safari
90 MB Finder
77 MB WindowServer
69 MB Last.fm Scrobbler
60 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
798 MB Free RAM
1.50 GB Active RAM
454 MB Inactive RAM
1.06 GB Wired RAM
1.31 GB Page-ins
45 MB Page-outs
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.4) -
Mac Book Pro 13" Late 2010
Mac OsX 10.6.3
Problem:
Opening FInder Windows and genral activity on the Mac has become incredibly slow. Opening a Finder Window by clicking on the FInder Dock Icon can take anywhere up to 6 seconds, and a ll I see is the spinning beach ball while I wait.
The Mac was running Osx 10.6.8 but I reinstalled the Os from the original install CD's and which meant I downgraded. The Mac worked fine for about two hours and now slow down has started again. I have been trying to update the Os to 10.6.8 but now the Finder keeps freezing, nothing but the beach ball of death.
The computer will operate fine of a USB HD running Lion.
I have Verified/Repaired Permissions
Verified/Repaired the HD - the HD showed no errors according to Disk Utility
Cheked the SMART statued of the HD, and it Verifies okay.
Reinstalled the HD
Created a new User Account
Scanned the computer with ClamXav and found no malitious software
Note this mac has had the Motherboard replaced under warranty twice, the last replacement was in May, the computer has been used for noting except web browsing and email since then.
Coincidentally my friend's Mac of the same vintage and Os is having a very similar problem.
Any pointers?After an hour the back ball came back again. Opening Safari or even a Finder window would cause the Mac to freeze.
I have reased the HD and reinstalled Os 10.6.3 from the original DVD, then updated to 10.6.8. The computer lasted about 4 hours before the same problems came back again.
I tried to install Os 10.7.0 from an Apple Installer USB. The Installer said there was a disk error and couldn't complete the Installation.
I ran disk utilities however it found no problems.
I erased the HD again I reinstalled 10.6.3. and then tried to Install 10.7.0 but received an error massage, "The installation could not be completed, please try again".
I tried to update the Os to 10.6.8 but the update process stalls at about 50% .
The computer now freezes in beachball mode after about one minute of booting.
Next I will try to swap HD's and see if that works. -
Slow Mac Book Pro with Maverick Software
I have a Mac Book Pro Mid 2009 model. Ever since I have loaded Maverick software my computer has been very very slow. Is there anyway to speed up the processor or revert back to Mountain Lion software? This is really making me a disgruntled Mac user and I have always been a real supported of Apple products. Suggestions would be appreciated.
Hello!
I'm new to forum but I am experiencing the same problem with '09 Mac Book Pro. New installed Mavericks worked quick at first but suddenly everything slowed down and the whole system seems to be lagging and it's not very responsive. I have upgraded from Mountain Lion and never had any problems. I can understand that the machine is 5 years old but it's not very dated and should be supported buy apple in their new upgrades. However for now I would like to bring my laptop to life and wondered if there is any way to find out what is slowing down the machine or would I be better going back to my previous system?. Would Apple Genius team be able to help me with this issue?
I'm desperate to get it working. -
Slow mac book pro after upgrade
Hi, I recently updated my macbook pro to Yosemite and ever since it has become very slow.
I ran Etrecheck and the results are below. Not exactly sure what to do next.
Any help would be much appreciated
thanks
EtreCheck version: 2.1.8 (121)
Report generated 7 March 2015 1:30:40 am AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 252
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
SONY TV spdisplays_1080p
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 19 days 14:3:11
Disk Information: ℹ️
TOSHIBA MK5055GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 388.48 GB (60.87 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 110.76 GB (84.16 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Western Digital External HDD 1.5 TB
Elements (disk1s1) /Volumes/Elements : 1.50 TB (518.69 GB free)
EPSON USB2.0 MFP(Hi-Speed)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Logitech USB Receiver
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Click for support]
/System/Library/Extensions
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.6) [Click for support]
[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
9 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
12 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.epson.Epusp.plist [Click for support]
[running] com.epson.epw.agent.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.google.Chrome.framework.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.nero.HSMMonitor.plist [Click for support]
[failed] com.pv.tsuninstall.plist [Click for support]
[running] com.wondershare.mobilegodaemon.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Quicksilver Application (/Applications/Quicksilver.app)
Skype UNKNOWN (missing value)
Air Video Server Application (/Users/[redacted]/Desktop/Air Video Server.app)
Twonky UNKNOWN (missing value)
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 9.5.5 [Click for support]
QuickTime Plugin: Version: 7.7.3
WebClient: Version: 1.0 - SDK 10.2 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
34% uTorrent
18% WindowServer
9% VLC
4% coreaudiod
1% systemstatsd
Top Processes by Memory: ℹ️
155 MB uTorrent
133 MB Finder
120 MB Google Chrome
102 MB Google Chrome Helper
86 MB WindowServer
Virtual Memory Information: ℹ️
27 MB Free RAM
1.07 GB Active RAM
1.05 GB Inactive RAM
1.08 GB Wired RAM
69.96 GB Page-ins
1.14 GB Page-outsStart up in Safe Mode. http://support.apple.com/kb/PH18760
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Upgrading RAM to 8GB will help.
Best. -
Hi, just wanted to start with saying thank you to the people who take their time to voulonteer their skill with computers!
I have read some of the other desscussions and am humbled by those who clearly know what they are talking about and are freely sharing their knowledge. makes me want to be the same in my trade. thanks
now, here is my ETREcheck
have not really done anything to my macbook since I got it, and recently it has been noticably slowing down.
Also, not sure if this has anything to do with anything, but if i click "command-t" to open a new tab in safari the screen kindof glitches... dont know what it is, not sure if its a consern
Thank you!
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 8 days 15:54:31
Disk Information:
FUJITSU MJA2160BH FFS G1 disk0 : (149.05 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 148.61 GB (44.64 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.67)
com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6)
Problem System Launch Daemons:
[System] de.novamedia.nmnetmgrd.plist 3rd-Party support link
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
Launch Agents:
[System] de.novamedia.VodafoneDeviceObserver.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.logos.LogosIndexer.plist 3rd-Party support link
User Login Items:
None
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.8.1 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Silverlight: Version: 5.1.30214.0 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
Picasa: Version: 1.0 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
4% PluginProcess
2% WindowServer
2% EtreCheck
1% ps
0% coreservicesd
Top Processes by Memory:
123 MB iPhoto
100 MB Safari
66 MB WindowServer
43 MB PluginProcess
31 MB EtreCheck
Virtual Memory Information:
35 MB Free RAM
1.01 GB Active RAM
490 MB Inactive RAM
233 MB Wired RAM
1.49 GB Page-ins
722 MB Page-outsdata is not backed up
sometimes it freezes up in other programs as well. but i mostly use my computer for internet anyways so that is where i usually notice it.
i have had other programs even shutdown randomly. -
VERY SLOW Mac Book Pro after Mavericks update...
I have recently updated my MacBook Pro to Mavericks and everything is slow. I use IMovie and my computer freezes. What should I do?
If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.
Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: You copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. That's all there is to it. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.
Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. If you can't satisfy yourself that these instructions are safe, don't follow them.
The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Triple-click anywhere in the line of text below on this page to select it:
clear; PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && o=$(sed 's/^/ /' <<< "$o") && printf '\n%s:\n\n%s\n' "$1" "$o"; }; PC () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); PR "$1"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; PN () { [[ $o -eq 0 ]] || printf "\n%s: %s\n" "$1" $o; }; a=$(id | grep -w '80(admin)'); [[ "$a" ]] && sudo true && r=1 || r=; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && ! "$r" ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; PR "POST"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); PN "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$( printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]} ) || o=; PR "Total CPU usage"; [[ "$o" ]] && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); PR "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; PC "cron configuration" /e*/cron*; o=$(crontab -l | grep [^[:blank:]]); PR "User cron tasks"; PC "Global launchd configuration" /e*/lau*; PC "Per-user launchd configuration" ~/.lau*; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); PN "Restricted user files"; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); PN "Font problems"; for d in {,/}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); PR "$d"; done; [ "$r" ] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l | grep [^[:blank:]]); PR "Root cron tasks"; }; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; exit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately, leaving the Terminal window empty. If that doesn't happen, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important, so don't worry about it.
The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.
You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again.
Please note:
☞ This procedure is all copy-and-paste — type nothing in the Terminal window except your login password if and when prompted.
☞ Remember to post the output. It's already in the Clipboard when you see "[Process completed]" in the Terminal window. You don't have to copy the output; just paste into your web browser.
☞ If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary. -
In the last week my mid 2009 17" has gotten unbearably slow. It took 50 minutes to boot up earlier today and I don't know what is causing it. I have upgraded to 8gbs of ram and I have 37 gbs of HD space free(which I know is a little low but it still shouldn't run that slow. I've ran it on 8 gbs for a whole before and it was fine) Could my Hd be dieing???
I can't even open up finder without getting the colorful busy cursor.
If any one has an idea what it would be I would greatly Appricate it!
CheersHi...
and I have 37 gbs of HD space free
37GB's of free space on a 500GB drive is not sufficient. Rule of thumb. Make sure there's a minimum of 15% free disk space.
OSX Tips Where did my Disk Space go?
Freeing Up Hard Disk Space - Mac GuidesFreeing Up Hard Disk Space - Mac Guides
You may also need to repair the startup disk or reinstall the Mac OS X using Lion Recovery -
My MBP has become very slow. Seems like I get the spinning color wheel all the time, which is annoying. I happens in Safari and Mail mostly. Any suggestions? Trying to avoid taking it in for an expensive service.
John,
Restarted MBP in Safe Mode last night and will use it a bit later on and report back. I've also been experiencing big slowdowns in my Imac and ran the process you described above. No errors in Disk Repair and here's the report from your app:
Hardware Information:
iMac (24-inch, Early 2009)
iMac - model: iMac9,1
1 2.93 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce GT 120 - VRAM: 256 MB
Startup Items:
HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:3:28
Disk Information:
Hitachi HDT721064SLA360 disk0 : (640.14 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 639.28 GB (486.87 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5670S
USB Information:
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Lexmark Pro700 Series
LaCie LaCie Storage 1 TB
disk1s1 (disk1s1) <not mounted>: 32 KB
LaCie (disk1s3) /Volumes/LaCie: 1 TB (364.8 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.versioncueCS4.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.maintain.CocktailScheduler.plist
[loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.palm.novacomd
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.hp.help.tocgenerator.plist
[failed] com.lexmark.hbnlistener.plist
[loaded] com.lexmark.hostinfoupdater.plist
[loaded] com.lexmark.hostregister.plist
[not loaded] com.maintain.CocktailPurgeInactiveMemory.plist
[loaded] com.maintain.CocktailSystemEvents.plist
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.nds.pcshow.plist
[loaded] com.nds.pcshow.uninstall.plist
User Login Items:
AdobeResourceSynchronizer
System Lens
3rd Party Preference Panes:
Adobe Version Cue CS4
Akamai NetSession Preferences
Flash Player
Flip4Mac WMV
Java
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
CouponPrinter-FireFox_v2.plugin
DirectorShockwave.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
GarminGpsControl.plugin
Google Earth Web Plug-in.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Top Processes by CPU:
7% Mail
2% mds
2% WebProcess
1% WindowServer
1% EtreCheck
0% fontd
0% hidd
0% System Lens
0% Safari
0% imagent
Top Processes by Memory:
311 MB WebProcess
180 MB mds
139 MB Mail
127 MB Safari
53 MB com.apple.dock.extra
49 MB Dock
49 MB WindowServer
37 MB CalendarAgent
33 MB Finder
33 MB coreservicesd
Virtual Memory Statistics
1.94 GB Free RAM
1.47 GB Active RAM
209 MB Inactive RAM
398 MB Wired RAM
378 MB Page-ins
0 B Page-outs
I sit in front of this computer all day, will restart in Safe Mode right away and report back ASAP. Thanks. -
Mac book pro is running very slow and won't connect to the Internet
Mac book pro is running very slow and won't connect to the Internet. Please help I'm rubbish with computers!
Mac book pro is running very slow and won't connect to the Internet. Please help I'm rubbish with computers!
-
I installed iCloud yesterday and since my mac book pro is slowing down to almost total freeze after 8 minutes when connected to internet. Anyone knows what to do? Many thanks
Removed trend micro smart crap files from disco and it worked.
-
Why my mac book pro is so slow with internet when my PC is going so fast?
Hi, I recently bought a mac book pro, with OS Maverick, 8gb RAM, I core7. I'm using WIFI and it's running so slow to connect to hotmail, or send an email. It's happening the same with an easy search in google. It's like the mac is thinking.
At the same moment my old PC is going so fast that I'm a bit disappointed.
Can somebody have an idea of this problem, please?Hello there, Marol03.
The following Knowledge Base article offers up some great recommendations for troubleshooting Mac running slowly:
OS X Mavericks: If your Mac runs slowly
http://support.apple.com/kb/PH13895
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Why is my Mac Book Pro so slow?
Hi my Mac Book Pro is running really slow. It takes ages to perform simple tasks such as opening apps and doing basic jobs. I have run a check on the computer using Etresoft and the results are pasted below. Can anyone see anything wrong or have any suggestions? I have run Disk Utility and all fine. I have also cleared out loads of files on the hard drive and moved to a external one. Thanks.
Problem description:
Slow mac when opening software and asking them to do simple tasks
EtreCheck version: 2.1.8 (121)
Report generated 19 February 2015 09:34:40 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 438
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 1:27:14
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.21 GB (218.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Freecom Freecom ToughDrive 750.16 GB
USB 2 (disk1s1) /Volumes/USB 2 : 750.15 GB (496.90 GB free)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorAudio2Driver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.7.0 - SDK 10.9) [Click for support]
/Library/StartupItems/ArcanaStartupSound/Resources
[not loaded] arcana.PRAM (6.1) [Click for support]
/System/Library/Extensions
[not loaded] com.caiaq.driver.NIUSBAudio2DJDriver (2.4.20) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.5.1 - SDK 10.7) [Click for support]
[not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 - SDK 10.7) [Click for support]
Startup Items: ℹ️
ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[failed] com.genieo.completer.download.plist [Adware! - Remove]
[loaded] com.genieo.completer.ltvbit.plist [Adware! - Remove]
[failed] com.genieo.completer.update.plist [Adware! - Remove]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper UNKNOWN Hidden (missing value)
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
Dropbox UNKNOWN (missing value)
NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Ghostery
NinjaKit
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Native Instruments USB Audio [Click for support]
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 319.21 GB Disk used: 100.66 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 100.66 GB X 3)
Top Processes by CPU: ℹ️
41% Live
12% WindowServer
7% coreaudiod
2% CleanMyMac 2
2% Adobe Photoshop Elements
Top Processes by Memory: ℹ️
674 MB Live
228 MB com.apple.WebKit.WebContent
146 MB CleanMyMac 2
64 MB mds_stores
60 MB Safari
Virtual Memory Information: ℹ️
83 MB Free RAM
1.29 GB Active RAM
1.31 GB Inactive RAM
1.05 GB Wired RAM
1.04 GB Page-ins
32 MB Page-outs
Diagnostics Information: ℹ️
Feb 19, 2015, 08:04:58 AM Self test - passedWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
I have an old mac book pro built in 2006. I just use it in the kitchen to go on the internet--which it does fairly well. It's running OS 10.6.8. Would it be risky to upgrade to the OS 10.7.4 Lion. Or should I leave well enough alone? I was hoping that the upgrade would allow me to use an old version of Kindle for Mac. I need to get the machine into 2012 functionality. If I can't do it, no worries.
The very early 2006 MBPs are limited to Snow Leopard (10.6.8). If your MBP is a model Identifier 2.1 or 2.2, then you can install Lion (10.7.5). Note that the transition to Lion might mean that some applications will not be compatible so updates or substitutions would be needed.
I have a 2006 MBP, Model Identifier 1.2, and it is running Snow Leopard very efficiently. It is just a bit slower than newer ones, especially in the graphics area. Otherwise is is a very good machine.
Ciao.
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