Slow Macbook Pro with frequent spinning rainbow wheel!

My Macbook Pro suddenly is very slow especially when using Google Chrome. I usually get the spinning rainbow wheel for most tasks and on chrome it often says "waiting on cache" or "waiting on app cache". I don't think it's just chrome because I have had problems with other applications as well. I've tried repairing disk permissions multiple times as well as deleting browsing history and nothing has solved the problem so far. I had a similar problem earlier in the year when I had to go to a store to get theBRACKET,HDD,FRONT,WITHIR/SLEEP/HDCABLE fixed. Any tips or suggestions would help! Don't really want to have to go back to a store to get this fixed again. etrecheck is below
EtreCheck version: 1.9.15 (52)
Report generated September 18, 2014 10:54:44 PM EDT
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.8.5 (12F45) - Uptime: 0 days 4:57:11
Disk Information: ?
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (472.13 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-8A8
USB Information: ?
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Problem System Launch Daemons: ?
[failed] com.apple.coresymbolicationd.plist
Problem System Launch Agents: ?
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
Launch Daemons: ?
[failed] com.adobe.fpsaud.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.prosofteng.DriveGenius.locum.plist Support
User Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[running] com.prosofteng.DGMonitor.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
Spotify
Fitbit Connect Menubar Helper
Google Chrome
Internet Plug-ins: ?
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Safari Extensions: ?
Searchme
Amazon Shopping Assistant
Ebay Shopping Assistant
Slick Savings
Audio Plug-ins: ?
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
3rd Party Preference Panes: ?
Flash Player Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
      17% mds
      5% Google Chrome
      2% Google Chrome Helper EH
      1% WindowServer
      0% ps
Top Processes by Memory: ?
209 MB Google Chrome Helper EH
160 MB Google Chrome
89 MB Google Chrome Helper
63 MB mds
57 MB Dock
Virtual Memory Information: ?
301 MB Free RAM
1.87 GB Active RAM
640 MB Inactive RAM
1.21 GB Wired RAM
2.95 GB Page-ins
52 KB Page-outs

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Similar Messages

Slow macbook pro with retina display

I have recently purchased a macbook pro with retina display (a few days to be correct ) and it has become very slow and lagged. what can I do to fix this issue?
MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Your new MacBook Pro comes with 90 days of Apple support, which you should take advantage of. The contacts numbers are here. In the US, the number is 800-275-2273.

Slow MacBook Pro with frame lag issues

Hi,
When I switched on my MacBook Pro (mid 2010) today it was very, very slow booting and very slow in OSX (Mounatin Lion, 10.8.4)
The activity monitor showed that the CPU-usage constantly was around 50% for a couple of minutes but then went down to 1 - 10 and I couldn't see any specific app that ate all the CPU-usage. Same thing with the disk activity. The memory used 2 GB after boot.
However, after the CPU-usage, the disk activity and the memory "cooled off" the computer was still slow and laggy. With laggy I mean that I had frame lag issues playing videos from internet or DVDs or when I used the mission control or scrolled down a website. Kind of like when drivers for a graphic card aren't installed on a PC.
I can't remember I did anything out of the ordinary before this happened, except installing a few apps that I've now removed.
I've run the Apple Hardwaretest, repaired the file system with both Disk Utility and fsck and I've also checked these: http://osxdaily.com/2012/10/11/mac-running-slow-reasons/
I'm thinking about buying an SSD disk (already have 8 GB memory) or wipe everything clean and install fresh. You think that would help? I'd rather see another solution to this problem because the computer has worked flawlessly before all this happened.
Best regards
/Axel

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Slower MacBook Pro with Yosemite

The computer is very slow and freezes often since downloading Yosemite. Poor and frustrating experience so far.
Description du problème :
Mon ordinateur est très lent depuis que j’ai installé Yosemite. My computer is running much slower since downloading Yosemite.
EtreCheck version : 2.0.11 (98)
Rapport créé le 13 novembre 2014 21:27:39 UTC−4
Informations matérielles : ℹ️
         MacBook Pro (13 pouces, mi-2012) (Verifié)
         MacBook Pro - modèle : MacBookPro9,2
         1 2.5 GHz Intel Core i5 CPU : 2-core
         4 GB RAM Extensible
                   BANK 0/DIMM0
                            2 GB DDR3 1600 MHz ok
                   BANK 1/DIMM0
                            2 GB DDR3 1600 MHz ok
         Bluetooth: Bon - Handoff/Airdrop2 disponible
         Wireless: en1: 802.11 a/b/g/n
Informations vidéo : ℹ️
         Intel HD Graphics 4000 -
                   Color LCD 1280 x 800
Logiciel du système : ℹ️
         OS X 10.10 (14A389) - Disponibilité : 5:34:42
Informations des disques : ℹ️
         APPLE HDD HTS547550A9E384 disk0 : (500,11 GB)
         Statut S.M.A.R.T. : Vérifié
                   EFI (disk0s1) <non monté> : 210 Mo
                   Recovery HD (disk0s3) <non monté> [Restauration] : 650 Mo
                   Macintosh HD (disk1) / [Startup] : 498.88 Go (315.43 Go libre)
                            Crypté AES-XTS Overt
                            Core Storage: disk0s2 499.25 Go Online
         HL-DT-ST DVDRW GS31N
Informations USB : ℹ️
         Apple Inc. iPhone
         Apple Inc. FaceTime HD Camera (Built-in)
         Apple Inc. BRCM20702 Hub
                   Apple Inc. Bluetooth USB Host Controller
         Apple Computer, Inc. IR Receiver
         Apple Inc. Apple Internal Keyboard / Trackpad
Informations Thunderbolt : ℹ️
         Apple Inc. thunderbolt_bus
Gatekeeper : ℹ️
         Mac App Store et développeurs identifiés
Extensions du noyau : ℹ️
                                     /System/Library/Extensions
         [désengagé]      com.seagate.driver.PowSecDriverCore (5.1.0) Aide
         [désengagé]      com.tomtom.driver.UsbEthernetGadget (1.0.0d1) Aide
                                     /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
         [désengagé]      com.seagate.driver.PowSecLeafDriver_10_4 (5.1.0) Aide
         [désengagé]      com.seagate.driver.PowSecLeafDriver_10_5 (5.1.0) Aide
         [désengagé]      com.seagate.driver.SeagateDriveIcons (5.1.0) Aide
Représentants de lancement systèmes avec un problème : ℹ️
         [invalid?]             com.paragon.NTFS.auth.plist Aide
Daemons de lancements : ℹ️
         [engagé]             com.adobe.fpsaud.plist Aide
         [engagé]             com.macpaw.CleanMyMac2.Agent.plist Aide
         [engagé]             com.microsoft.office.licensing.helper.plist Aide
Représentants de lancement pour l’utilisateur : ℹ️
         [invalid?]             com.citrixonline.GoToMeeting.G2MUpdate.plist Aide
         [engagé]             com.genieo.completer.download.plist Aide
         [engagé]             com.genieo.completer.update.plist Aide
         [engagé]             com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Aide
         [engagé]             com.macpaw.CleanMyMac2Helper.scheduledScan.plist Aide
         [engagé]             com.macpaw.CleanMyMac2Helper.trashWatcher.plist Aide
Éléments Ouverture : ℹ️
         iTunesHelper     Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
         MyDriveConnect                          Application (/Applications/MyDriveConnect.app)
         TomTom MySports Connect     Application (/Applications/TomTom MySports Connect.app)
         Dropbox            Application (/Applications/Dropbox.app)
         Messages         Application (/Applications/Messages.app)
Plug-ins internet : ℹ️
         FlashPlayer-10.6 : Version : 15.0.0.223 - SDK 10.6 Aide
         QuickTime Plugin : Version : 7.7.3
         Flash Player : Version : 15.0.0.223 - SDK 10.6 Aide
         Default Browser : Version : 600 - SDK 10.10
         SharePointBrowserPlugin : Version : 14.4.5 - SDK 10.6 Aide
         Silverlight : Version : 5.1.10411.0 - SDK 10.6 Aide
         JavaAppletPlugin : Version : 15.0.0 - SDK 10.10 Vérifier la version
Plug-ins internets pour utilisateur : ℹ️
         CitrixOnlineWebDeploymentPlugin : Version : 1.0.105 Aide
         NPRoblox : Version : 1, 2, 8, 25 - SDK 10.10 Aide
Extensions de Safari : ℹ️
         Omnibar
Panneaux de préférences tiers : ℹ️
         Flash Player Aide
Time Machine : ℹ️
         Ignorer les fichiers du système : NON
         Sauvegarde automatique : OUI
         Disques sauvegardés :
                   Macintosh HD : Taille de disque : 498.88 Go Disque utilisé : 183.45 Go
         Destinations :
                   Time Capsule [Network]
                   Taille totale : 2.00 To
                   Nombre de sauvegardes total : 37
                   Sauvegardes la plus agée : 2014-08-02 23:36:44 +0000
                   Dernière sauvegarde : 2014-11-14 00:51:25 +0000
                   Taille de la disque de sauvegarde : Excellent
                            Taille de sauvegarde 2.00 To > (Taille de disque 498.88 Go X 3)
L’utilisation du CPU par processus : ℹ️
              8%        mds
              4%        WindowServer
              0%        AppleSpell
              0%        fontd
              0%        Dropbox
L’utilisation de la mémoire par processus : ℹ️
         112 Mo              com.apple.WebKit.WebContent
         90 Mo                 iTunes
         75 Mo                Safari
         52 Mo                installd
         47 Mo                WindowServer
Informations de la mémoire virtuelle : ℹ️
         85 Mo                RAM Disponible
         1.61 Go              RAM Active
         1.54 Go             RAM Inactive
         702 Mo              RAM Résidente
         4.62 Go              Pages entrants
         3 Mo                   Sorties pages

Uninstall CleanMyMac 2, it is a scam.
You have the Genieo adware. Running this program should remove it: http://adwaremedic.com/index.php.
After doing those two things, reboot and see if things are better.

Slow Macbook Pro with OS X Yosemite

Hello. I have upgraded from OS X Mavericks to OS X Yosemite recently. My MacBook Pro seems to be working more slowly. Anyone experiencing this problem?Sl

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Spinning rainbow wheel

I got my macbook pro last tuesday. This morning I woke up realizing I didn't plug in my charger so my battery was completely dead. I turned on my laptop and I see a white loading screen with the spinning rainbow wheel for the first time. In the last hour I've seen the rainbow wheel at least three more times. When I do see it, the wheel disappears in 1-2 seconds. It doesn't last long at all but why am I seeing this wheel? The wheel appeared twice when I opened the APP store both times. What exactly can I do???

I recently installed Tiger, and then applied the most recent updates. The 2008-002 Security Update caused the kind of behavior you are describing to the point where even the attempt to save the html of a small web page would cause my system to hang for anywhere from a couple to a couple dozen minutes (and sometimes even cause the Finder to repeatedly crash). Finally I did an Archive and Install and things returned pretty much to normal, although I do find that I get more spinning beachballs in Tiger - to which I recently moved up - than I did in Panther (usually when saving a file within a web browser, so maybe the Security Update simply exacerbated a problem that was already present).
Anyway, do you know if this started happening after installing that 2008-002 S.U.?

Spinning rainbow wheel every time I connect phone to itunes....

I have an iphone (I'm not sure the model but I bought it in January). Did the recent software update and now every time I connect my phone it recognizes it in itunes and immediately starts with "verifying iphone" but in less than a minute if I click on anything in itunes or not it starts with a spinning rainbow wheel and the only way it stops is if I force quit itunes.
I can't update, change, add, delete anythig on my phone and also as a result the itunes/ipod function on the phone doesn't work and also freezes up.
Someone suggested I might have a bad file on there somewhere, like an mp3 or what have you, but how would I even go about deleting the music or the files if I can't even connect to itunes?
Can I do a factory restore without connecting as well?

I would try a normal restart first and if that doesn't help, try a reset.
Restart iPhone: Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the Sleep/Wake until the Apple logo appears.
Reset iPhone: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If they don't work you can do the factory reset (without connecting) and when it's complete you'll have to register the phone again with iTunes.

MacBook Pro with spinning Color Wheel - and Java?

My MacBook Pro has recently developed a spinning color wheel when it's "thinking". At the same time, my system seems slower now. I have more than 60% storage still available. Not sure if that has anything to do with it. I live in a rather large town and have Comcast Xfinity which is satisfactory and has never gone out.
My other question is regarding JAVA. Is it necessary? What's it for? I constantly get messages that Java need updating …is this something I can remove? If so, how do I do this safely and completely?
Thank you!
Donna

Problem description:
Color spinning wheel and slow MacBook Pro...
EtreCheck version: 2.1.8 (121)
Report generated March 5, 2015 10:56:18 AM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 265
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    Mac OS X 10.7.5 (11G63) - Time since boot: 0:55:42
Disk Information: ℹ️
    TOSHIBA MK5065GSXF disk0 : (500.11 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) /Volumes/Recovery HD [Recovery]: 650 MB (95 MB free)
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple, Inc. MacBook Pro
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.0 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.0 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [running]    com.epson.eventmanager.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [failed]    com.jdibackup.ZipCloud.autostart.plist [Click for support] [Click for details]
    [loaded]    com.jdibackup.ZipCloud.backupstart.plist [Click for support]
    [failed]    com.jdibackup.ZipCloud.notify.plist [Click for support] [Click for details]
User Login Items: ℹ️
    Garmin Express Service    Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
    Garmin Lifetime Map Updater    UNKNOWN (missing value)
    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Application (/Applications/Dropbox.app)
    SpeechSynthesisServer    Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    EpsonLowInkReminderAgent    Application (/Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 [Click for support]
    Silverlight: Version: 5.0.61118.0 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 7 Update 67 Check version
User internet Plug-ins: ℹ️
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         2%    WindowServer
         0%    SystemUIServer
         0%    SophosUIServer
         0%    InterCheck
         0%    SophosWebIntelligence
Top Processes by Memory: ℹ️
    210 MB    SophosScanD
    185 MB    WebProcess
    172 MB    InterCheck
    94 MB    Safari
    90 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    203 MB    Free RAM
    1.60 GB    Active RAM
    1.58 GB    Inactive RAM
    912 MB    Wired RAM
    360 MB    Page-ins
    274 KB    Page-outs
Diagnostics Information: ℹ️
    Mar 5, 2015, 09:59:33 AM    Self test - passed

I have a MacBook Pro with retina screen stuck on spinning wheel.

I own two MacBook Pros, the new one is stuck. I believe it had 10.8.5 and I updated to 10.9 (?) COmpletely unresponsive, but that battery lasts a long time. GOing on 6 hours now with the spinning rainbow on a grey abckground. No battery to detatch.

Welcome to Apple Support Communities
Hold the Power button until your computer turns off, and turn it on again.

2 identical macbook pro with mountain lion osx 10.8.1...one is fast and one is slow

Helllo.
I am a new user with mac, and i have purchased two macbook pro and both of them have the same application and programs! the one is fast like a rocket, and the other one is very slow! Even when i want to open finder, i have to wait 5-10 seconds to open! Every time that i want to open anything from a simple file up to a simple program or application i have to wait for the spining wheel to stop...each time takes up to 5-10 seconds!
The only difference between the two, is that the slow macbook pro has the mackeeper application installed!! I find it very strange and have in mind that the two macs, where bought 2 months ago!!! Should i be worried?

Call me crazy, or call me stupid....but how on earth is backing up data is going to speed up my mac????
ok, i can backup my files in order not to lose anything!!! How is saving my data going to make my mac work faster?
I apologise if i sound a bit like an idiot, but i dont think that backing up my files is going to help me....i dont care if data is lost because the mac is not going to be used in work areas....i just need it to change gear and speed the f...k up again
My acer laptop that was bought 2 years ago is a lot faster than the mac, and the first performance problems related with speed, started a few months ago!!!! This mac after 2 months too slow!!!! i must wait for 5-10 seconds in order to open anything from a simple file up to a simple application....is it better if i get it back from the place i got it, and ask them to see if anything is wrong? only 80GB of hard disk is used and i still have 670 GB free! Do not overuse it or nothing! I just cant understand it!!!! Sorry for being so paranoid!!!

2009 Macbook Pro's fan spin faster with power adapter plugged in?

I was playing restaurant city on facebook with macbook pro with the power adapter plugged in
( a flash game)
after a while, the fan starts to spin faster and faster and made noise, and the body of the laptop starts getting hot too.
However, when I play the game without the power adapter, the laptop stays more quiet, and the i can't hear the fan spin anymore...(which sounds good)
but what i am worrying is that, is the hardware SUPPOSED to get hot and the fan is supposed to spin faster? the reason why it is not is because the computer recognize the power adapter is not plugged in, so it forced the fan to stay at a lower rpm to conserve power? (which do harm to my hardware?)

Hi
that sounds normal to me - charging the battery produces heat, which must be removed via the fans.
They didn't run slower to conserve power, but because they weren't needed to remove the heat by=product of charging.
Flash is a real cpu burden.

I have a new MacBook(2012). Being a new Mac user, I do not know what to do when Safari doesn't open at all. The icon just bounces up and down and when the cursor is on the top main menu bar it is the spinning rainbow wheel. Any ideas for help?

When I try to open safari the icon stats bouncing and then nothing happens other than the cursor turning to a spinning rainbow wheel when it hoovers on the top main menu bar. I have shut down and restart several times. My safari worked yesterday and then today this, but with. I indication of a problem. I can't even get the browser window to open so that I can clear caches or reset anything. When I opened my computer this time I don't even get a bouncing icon. No recognition of selecting the program at all. If I go to spotlight and try to open safari from here I still get no response. Can you help?

Hi ...
If you have moved the Safari application from the Applications folder, move it back.
As far as the cache goes, there's a work around for that when you can't empty the Safari cache from the menu bar.
Go to ~/Library/Caches/com.aple.Safari.Cache.db. Move the Cache.db file to the Trash.
Try Safari.
Mac OS X (10.7.2) < from your profile
If that is corrrect, you need to update your system software. Click your Apple menu icon top left in your screen. From the drop down menu click Software
Update ...
~ (Tilde) character represents the Home folder.
For Lion v10.7x: To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library

HT1338 I updated my MacBook Pro with Mountain Lion and now it is starting slow and opening with some of the programs. How can I fix the problem?

I updated my MacBook Pro with Mountain Lion and now it is slow in starting up and loads a number of probrams. How can I fix the problem?

Have you tried starting in Safe Mode and see if the slowness still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
If this works look in System Preferences > Users & Groups > Login items and delete any third party login items (-), you can always add them back with the (+). Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours.
Reboot normally and test.

I have a 2009 Macbook Pro with 1T hdd 8GB Ram and ran Maverick without problem...Yosemite installation has me completely frozen, nothing works but the spinning ball...I had to force shutdown last night, and haven't turned it on again...what do you ad

I have a 2009 Macbook Pro with 1T hdd 8GB Ram and ran Maverick without problem...Yosemite installation has me completely frozen, nothing works but the spinning ball...I had to force shutdown last night, and haven't turned it on again...what do you advise? During installation emptied cache, etc. Backed up using time machine, fortunately.

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Random internet slowing down on MacBook Pro with Retina Display

Hi there!
I have a 15" Macbook Pro With Retina Display, 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3, Intel Iris Pro 1024 MB, OS X 10.9.2 (13C64). late 2013
for some reason since the last system upadate, my internet on my Macbook has been slowing down at random times during operation, sometimes I am using facetime and browsing Safari, facetime continues operating normally but everything else relted to the interent would show me that there is no internet connection "Basically i cannot use anything related to the internet unless i turn off and on the wirless adapter. and its not just while using Facetime and safari but Safari alone aswell "one second am using the internet no problem playing video on youtube and checking facebook and all the sudddent it stops loading and tells me that there is no internet connected though the wireless indicator shows otherwise.
I have really fast internet and am the only one using it, i have comcast Blast Plus "57 MB/S download speeds".
could u please help me get the bottom of this random occuring issue ?

Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4)
Wireless Diagnostics - About
Also try turning off Bluetooth

Slow Macbook Pro with frequent spinning rainbow wheel!

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