Slow/non-existent data connection on 3GS/iOS 4.0.1

I have been a happy 3GS user since last December. About three days ago, I synced to iTunes and installed the latest software update, to iOS v4.0.2. Since then, whenever I try to access any web page in Safari, it just sits there for a while trying to access the page before eventually coming up with a message that it was unable to access the web page "because the server stopped responding". The same happens if I try to use the data connection via another app (e.g. Facebook). I should add that everything works fine if I connect via WiFi.
I did manage to get on the web yesterday evening when I was in a city centre area with five bars of 3G signal strength, but even then it took ages to load a web page. I have always had between about two and four bars of signal strength at home, and this has always been sufficient to load web pages reasonably quickly.
I usually use the 3G data connection several times a day, and have never experienced this problem until now. I've just got off the phone with O2 technical support – they asked me first to reset network settings and then reset all settings, but neither of these made any difference. They left me with two suggestions: go to an o2 store and ask them to try my SIM card in a different handset (I don't have much faith in this working), or do a factory reset/restore via iTunes. I'm loathe to do this unless absolutely necessary, as I guess it means losing all my data and having to resync everything from scratch.
Is anyone else experiencing this problem? Any suggestions other than what the o2 guy said? Is there any way I can get back to 4.0.1, which worked fine?
Thanks in advance,
Rob

Wow, our responses are starting to get long.
robgrayson wrote:
actionmarker wrote:
It's a pity he didn't (or wouldn't) change the SIM. It probably took him longer to explain to you that he didn't need to test the SIM that it would have take to set up a new SIM and test it.
So unfortunately, you still don't know for certain that it's not a SIM issue.
I agree it's a pity. I really wanted to be eliminate this as a possible cause, but I couldn't make the guy do it.
Maybe try another store, or do it over the phone and get them to send you one out?
I did a full restore – and incidentally discovered that the backup I made before applying the 4.0.2 OS update was not available to restore – I'm guessing it may have been corrupted or something. So I've had to revert to a backup that was saved in June, which is a bit of a pain. Anyway, the restore has changed nothing in terms of connectivity – with 3 bars of 3G signal, no web page will load – I just get the spinner in the status bar at the top of the screen, and eventually a message saying that the server has stopped responding.
Did you restore to 'new' or tried to the backup? You need to try it to 'new' as this erases all previous settings.
I restored it to the backup. I guess I need to restore it to new – which is a pain because it means I then have to manually reset any settings for mail accounts, etc.
You need the restore to 'new' so you have a clean phone, test in internet connection with nothing added and see what happens.
Personally I don't particularly like the way iTunes backs up. It's probably fine when this are all good, but when testing or trying to fix issues, I find it a bit limited.
All the Backups on your Mac go to this location;
/Users/[username]/Library/Application Support/MobileSync/Backup/
The issue I have with it is that in the backup folder, some of the files are overwritten each time that a backup occurs, making only the last backup available for restoring.
Yes, I find that pretty annoying to. I've just lost two months' worth of text message history because of it.
My work around for this is to copy the complete backup folder then in the copied folder I open the Info.plist file with TextEdit and edit the Device Name string by adding the date. When you then open iTunes and try to restore from backup, multiple backups are displayed.
You said you copy the entire folder before editing the Info.plist file. I presume you put the copied folder in the same location as the original?
In the backup folder, there is a folder with a big long alphanumeric name. Make a duplicate of this and leave it in the backup folder, so there is the original folder and copy of original folder. then edit the info file in the duplicate.
Once done, open itunes without the phone connected and go to iTunes > Preferences > devices and you should see your extra backup appear in the list there.
When you edit the info file change the following line:
+<key>Display Name</key>+
+ <string>[robgrayson]’s iPhone 20100511</string>+
I add a date at the end of the line. This line is then displayed in iTunes as the name of the backup
I also set iTunes to not automatically sync when the iphone is connected. This give the control back to me of when and how often I backup.
Yes, I changed this setting yesterday too.
Do you use Time Machine to back up your Mac? If so, you could restore the backup location on your Mac to before you did the restore and bring back you most recent backup that way.
Yes, I do use TM – I've been using it for a couple of years but have never actually had to restore anything. Just to be clear, I suppose you mean restore the backup folder from before I did the iOS upgrade, and then restore my phone from that?
How about this: if I do a restore from new first and see if that makes any improvement, do I then have an option of applying a dated backup (or would I have to go through the whole restore process again in order to do so)?
Yes, Navigate to the backup folder location, open time machine and restore to yesterday or when ever the last back was.
Duplicate the backup as above as a precaution.
Check iTunes recognises it. (make sure iTunes is closed when you are adjusting the backup files.
Restore to 'new' and check the phone. If it all is OK and working, its probably something in the backup and you don't want it back on your phone, and you will have to manually restore everything.
So unfortunately, you don't seem to be any closer to resolving the issue. Let us know if you want any more help, or alternately how you go with Apple.
I may try restoring from a previous backup via Time Machine, as you suggested. (This should also give me back my lost text messages.) There are also rumours that iOS 4.1 will be released today, so I may give that a try first.
Thanks once again for your very helpful suggestions.
If I were you, I would try to get the phone working before you worry about 4.1
Message was edited by: actionmarker

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