Slow openining up and not responding plus continuous crashing. Crashes before I have the opportunity to clear cach or history. Still crashes in safe mode.

Firefox will not stay open long enough to clear cache or history or any other diagnostic checks. Open in safe mode makes no difference. BitGuard.dll is not installed or running and I have uninstalled and reinstalled Firefox with no change. Thanks

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

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Will not load sites linked from another website--have cleared cache, cookies, history, restarted, checked in Safe Mode--still does not work.

Some sites load fine. But some sites will not load when linked from another web site, or, occasionally, even from my bookmarks. I went through troubleshooting routine--cleared cache and cookies, history, checked in Safe Mode for extensions, etc., but still will not work in Safe Mode. No other problems with computer or browser.

What happens when you click the link that does not open up the new page? Is it a blank page? Does this also happen if you Shift Click the link?
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Slow start up and not responding Firefox 3.6.13

Slow start up and not responding when I open Firefox 3.6.13. As long as 1 minute. I tried in save mode and it doesn't seem to happen. I used McAfee before and now use Norton IS with Real Time Malwarebytes. Still the same speed opening up, so the virus software is not causing the problem I think. I disable a lot of the add-on and still the same problem. Any suggestions?
Vista OS

If other softwares runs fast and smooth it's obvious that it's a Firefox-problem.
Probably because of a corrupt profile.
I have done a "checklist" you could follow here: https://support.mozilla.com/en-US/questions/667207#answer-124643
Regarding slow start up, it's a common and old problem.
Not all FF-users experience it as a problem, but I used to belong to them who suffered.
If your cold start up (the first start after a Windows boot) is really slow, but a warm start (the second time you restart Firefox) is much faster - then I think I can help you.
Try my own simple solution here: https://support.mozilla.com/en-US/questions/762446#answer-119951
I run on Win 7 64-bit and on Firefox 4.0 betas, but that doesn't matter as it works also on older Windows and Firefox versions.
Regarding your anti-virus software. I have tried the most of them. The best tradeoff is in my opinion Eset Smart Security (NOD32).
If you want to try it: http://www.eset.com/download/free-trial/international
I hope this will help you :)

IMac G5 running OS 10.4.11. Started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup. I can get into safe mode. Tried install disc for disc utility and reloaded OS. Still get blue screen.

I have an older iMac G5 running OS 10.4.11. The other day I started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup.
I can get into safe mode. But no regular startup.
I tried disabling bluetooth, thinking that might be related. It didn't help.
I even tried using the install disc to run disc utility. That didn't work so I reloaded the OS.
But I still get hung on the blue screen when trying a normal startup.
All help would be appreciated.

Try resetting the PMU/SMU and PRAM/NVRAM. You'd need to identify the mode of resetting depending on the model of your G5 iMac. The Apple support sites that would help you for this are –
http://support.apple.com/kb/HT1436
http://support.apple.com/kb/HT1939
http://support.apple.com/kb/HT1767
http://support.apple.com/kb/HT1379
I hope this solves your problem.

I am trying to run Greasemonkey on Mozilla which is a mozilla add-on but my computer keeps running mozilla in safe-mode. I have uninstalled the add on and it still restarts in safe-mode.

I have been running Greasemonkey for about 3 - 4 weeks. working fine. A few bugs but nothing substantial.
However, today I downloaded a new user script. It too was working fine. I left my computer running and went out. When I came back I continued playing Kingdoms of Camelot.
I had to refresh the page and then got an error message
Power Tools ERROR!
X
The dependency "prototype.js" was not found.
Please reinstall Power Tools here.
If I check I notice that Mozilla is running in safe-mode.
I uninstalled the Greasemonkey add-on but Mozilla is still running in safe-mode.
I have restarted and rebooted. But it is still ion safe-mode.

HI
i have the same problem , but it's coming from the new version of GREASEMONKEY 0.9.0 .
I supose we can only wait of a new power ^^

Firefox 4.0.1 is constantly freezing, having to reboot constantly, and not responding to key strokes, and very slow responses to keys strokes and to change sites

firefox 4.0.1 is constantly freezing, having to reboot constantly, and not responding to key strokes, and very slow responses to keys strokes and to change sites. Firefox 3. (the previous incarnation of firefox) did not have such problems - this has started since "upgrading to 4.0.1 - I want to change back to the previous Firefox since this is a serious problem - need specific instructions on how to go back to the old Firefox

Do you have multiple keyboard layouts installed?
It is possible that you have switched the keyboard layout by accident.
* http://support.microsoft.com/kb/258824 - How to change your keyboard layout
Windows remembers the keyboard layout setting per application and you may have changed the keyboard layout by accident via a keyboard shortcut.
* http://windows.microsoft.com/en-US/windows7/The-Language-bar-overview The Language bar (overview)
* Make sure that you have the Language bar visible on the Windows Taskbar
* You can do that via the right-click context menu of the Taskbar: Toolbars > Language Bar
* Check the keyboard language (keyboard layout) setting for the application that has focus via the icon on the Language bar
* You need to do that while Firefox has focus because Windows remembers the keyboard layout setting per application

When I try to open images I am getting this message: "The file "image.jpg" couldn't be opened because you don't have permission to view it." "Which I've tried - but it's not responding, plus its with all images now. Can anyone help?

When I try to open images I am getting this message: "The file “image.jpg” couldn’t be opened because you don’t have permission to view it." "Which I've tried - but it's not responding, plus its with all images now. Can anyone help?

Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.iBooksX
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

WHY IS FIREFOX ALWAYS FREEZING AND NOT RESPONDING?

when i start to use firefox on facebook it works ok for a bit and then it starts not responding or is really slow. i never had any problems with firefox till these latest updates. what could the problem be. it's very frustrating and i have always liked using this until now.
i have deleted program and reloaded it and have same thing

WHY IS FIREFOX ALWAYS FREEZING AND NOT RESPONDING?
i have deleted program and reloaded it and have same thing

I keep getting a message that Firefox is open and not responding. That I have to close the Firefox application or restart my computer. A real pain. Why is the firefox application not closing in English

I keep getting a message that Firefox is open and not responding. That I have to close the Firefox application or restart my computer. A real pain. Why is the firefox application not closing.

Sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles. 
NOTE: Establish a habit of exiting/closing Firefox with Firefox button > Exit or File > Exit to allow an orderly shutdown of Firefox and closing of all of the files that Firefox has open.
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#*Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
#Why Firefox may hang:
#*[http://support.mozilla.org/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.org/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably an Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.org/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.org/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.org/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

The Clear recent History Tool, locks up and (not responding) appears. A second attempt then works fine ??

<blockquote>Locking duplicate thread. 
Please continue here: [/questions/827453]</blockquote> 
the Clear recent History Tool, locks up and (not responding) appears. A second attempt then works fine ??

You're welcome
Clearing Cookies can cause problems because Firefox also asks plugins to clear their cookies.

Firefox hangs and not responding

I am having this problem since last week, firefox has become slow and not responding. I have reseted it to the original, changed a file to places.sqlite.old (as suggested in the homepage of support page), unchecked the hardware accelaration, disabled plugins, etc. I have tried almost everything i could find on the net. The problem is very apparent when scrolling down Facebook pages, switching tabs, lags when typing and playing videos. Please email me suggestions at [email protected] ''(email removed - c)''

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Robohelp HTML Not Compiling and not responding

I have several HTML help files that I have made and are in
the midst of editing. Once I have edited them, Robohelp will not
compile again. It states that the file has been genertated but when
I select "View Result" it can't find it.
I have found some files joining together and some corrupted.
Also Robo help is taking a very long time to open and save. I just
finished a brand new help file and when I pressed "Save" 15 minutes
ago, it is still reading the file.
The more help files I do, the slower it gets and quits
responding.
What Can I do to fix this?

I am having a similar problem. However, my circumstances are
somewhat different.
1) I am able to save and compile the project. However, each
time that I save a topic, I can wait up to a minute or more for the
process to complete.
2) My project size is currently 113 MB (It will certainly be
double or triple this size before I'm done.)
2) I do have .CPD files...two of them, in fact. One dates
from the point I initiated the project (or soon thereafter). The
other is dated as of today with a time as of a recent save.
3) When I see the Not Responding display at the top of the
screen, I find that right clicking up to three times while waiting
15-60 seconds between clicks seems to push the process along.
4) My project path is C:\Program Files\RoboHelp
Office\RoboHTML\Javalina Online Help (CS)
5) IT tells me that I have one of the more recently purchased
PCs in the office. My employer is a software design firm, so I
imagine that the problem wouldn't be hardware related.
I, too, would appreciate any tips you might have to offer.

I am having trouble with Firefox not closing properly. I close a session and when I try to open firefox again it tells me firefox is already running and not responding.

When I close Firefox and try to open the browser next time it tells me Firefox is already running and not responding.

See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.com/kb/Firefox+hangs

Itunes 10 update on windows 7 makes it freeze and not respond

Ever since I updated my itunes to the newest version my itunes will freeze and not respond everytime I open it.
I use windows 7 and have not add-ons
any help

Many thanks.
That's consistent with an application (other than QuickTime itself) having dropped old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

When trying to print, adobe reader 11.0.07 keeps "Not responding" for 2 - 5 minutes before finally working? I have tried uninstalling and re-installing but same problem. What is going on? I have windows 7

When trying to print, adobe reader 11.0.07 keeps "Not responding" for 2 - 5 minutes before finally working? I have tried uninstalling and re-installing but same problem. What is going on? I have windows 7

First of all, why did you say yes to Nero Back up before researching what it does with files already on the HDD? When I install Nero, the Back Up is the first thing I disable, it is a nagging pain, there are much better backup programs available. There are several file recovery programs out there to recover deleted files, that is, if that is what happened. Also, if you haven't overwritten the files, so you should be able to find them.

Slow openining up and not responding plus continuous crashing. Crashes before I have the opportunity to clear cach or history. Still crashes in safe mode.

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