Slow or no connection for over a week now

Question

In 01604 area code, BT have had an intermittent fault for absolutely ages (which I put down to bandwidth usage as it was mostly at weekends). Since last Saturday, there has been little or no connection with BT finally admitting this yesterday to my partner and stating that the problem would be resolved during the day. 
My partner stayed on the line and spoke to a c/s agent (in India of course) who immediately went on to tell her to power cycle the router, connect by cable etc etc. How rubbish are these people? You don't think that I might check my router first? There is no problem with my wireless as I did a speed test locally. The router gives 150 Mbps between it and the laptop. Whenever you try to connect to the internet however, it goes slow, then goes off. 
I am getting thoroughly fed up with BT. Unless they provide someone sensible to give an answer, a realistic timescale as to when the problem will be resolved, and then stick to it, I am going to leave. Now I know exactly what the problem is as I work in the telecoms and energy industry with a load of techies that explained exactly what needs to happen to bring the connection back up. I just want BT to explain what THEY are doing, and a real UK techie with whom I can have a discussion, asking the questions and getting proper answers.
The other thing is, why is it that I get charged for 12 Mbps line speed and only get 2.9 at best - this is of course when it is working. Now BT say they are putting the price up - -WHAT??? For a service I can't get and am forced to use my mobile dongle to simply put a message up here, why oh why am I paying these idiots?
If you want to put the price up, then get me my 12 Mbps, otherwise, give me 3 free months line rental. Oh, and don't start going on about how the distance from the exchange and the blah blah blah because that is rubbish. I had a cable connection where I used to live, and I never dropped below 8 Mbps (what I paid for) and that was in a city centre with a lot more people between me and the exchange - I know because I knew where the box was. If you really wanted to, you could provide the service I pay for. As you don't seem to, we have to consider whether we move to a new service.

Answer 1

Hi Stubooth,
I am sorry that you have been having trouble with your connection.  I can lend a hand and get this back on track for you if you like?
If so just drop me an email with your BT account and telephone number along with a link back to this thread to the address in my profile.
ta
Craig
BTCare Community Mod
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