Slow Outlook 2010 Search functionality

Scenario: 20+ RDS 2012, remote application users. Spanning 3 remote locations connected via cloud based firewall for MPLS vpn. Remote users are reporting very slow outlook 2010 search, resulting in freezing and crashing via remote app. Some users have
very large mailboxes some do not. Is there a best practice for outlook via remote app for caching?
How could I increase the search function speed for the remote users?
~SH

Hi,
Initially please check the network speed for your environment?
Have you face this issue before?
Might possible sometime that through VPN tunnel wasnt encapsulating all traffic and thus can face slowness issue and wasn’t passing HTTPS, Outlook, Active Directory and DNS traffic (all of which are encrypted). In addition, you can go through
this article which provide some more insight points for outlook troubleshooting.
- Check for pst-file corruptions
- Disable and then re-enable the file for indexing
- Reset the index
- Reinstall the Windows Search feature
- Check event-viewer for any useful Event ID\error
Hope it helps!
Thanks.
Dharmesh Solanki
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Similar Messages

Outlook 2010 search for contacts of connected account

Hello.
My client has one issue: they can search contacts in their exchange account but the results don't return contacts from an account that she is authorized to (she can see emails from this other account). She doesn't remember what triggered it she just said
it stopped working. The other person has Mac. How do you enable or troubleshoot search shared contacts from connected accounts?
She is using Windows 8 and Outlook 2010 and they have internal exchange server 2007. I have seen this post: http://social.technet.microsoft.com/Forums/en-US/0403a096-49b1-4a87-a34f-44566c9cf9ab/outlook-2010-searching-a-shared-users-contacts?forum=outlook
where it points me to another site but it doesn't say what the problem could be if you can't search from shared contacts.

Hi,
Is the user searching within the shared Contacts folder?
Switch to Outlook Online Mode and search, does the issue persist?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install Configuration
Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Outlook 2010 Search Not Working

Hi All,
After resequencing office a number of times and following the AppV recipie at http://support.microsoft.com/kb/983462 I still can't get Outlook 2010 to play nicely.
My sequencing and operating environment is Windows 7 32-bit.
I have configured the proxies according to the AppV recipie and run the client installer but I still cannot get it to work.
msiexec /i C:\offvirt.msi ADDDEFAULT="Click2runOneNoteProxy,Click2runOutlookProxies,Click2runWDSProxy,Click2runOWSSuppProxies" PACKAGEGUID="{782EF558-1977-466C-B5A8-0975B2996E67}" PACKAGEVERSION=14.0.4755.1000 OUTLOOKNAME="Microsoft Outlook 2010" ONENOTENAME="Microsoft
OneNote 2010" MAPISERVER="Microsoft Virtual Office Simple Mapi Proxy Server" VIRTUALSEARCHHOST="Search MAPI Protocol Handler Host" MLCFG32CPL="Windows Control Panel" OWSSUPPServer="Microsoft SharePoint Client Support Manager"
Is what I use to install the deployment kit and all the values in the arguments are 100% correct.
However the actual registry keys do not reflect what I have entered into the Arguments.
When looking at "HKLM\Software\Microsoft\Office\14.0\CVH\" keys they all have strange values.
"Click2runOutlookProxies\MapiProxyServer" for example is set to "C:\Program Files\Microsoft Application Virtualization Client\sfttray.exe" "Simple MAPI Proxy Server "
This is obviously wrong as it's not what I specified. I corrected these manually to:
"C:\Program Files\Microsoft Application Virtualization Client\sfttray.exe" "Microsoft Virtual Office Simple Mapi Proxy Server 14.0.4755.1000"
In an attempt to get it to work and the AppV client succeeded in starting the "Search MAPI Protocol Handler".
Despite this no matter what I search for and where I search for it I get "No matches".
It does appear to index the items but doesn't appear to be able to contact desktop search to even try to get a response.
Any help would be much appreciated!

Try creating a CVH.reg file and populate the keys with your package GUID and versions:
x86
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2RunFilterPack]
@=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOneNoteProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"OneNote"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft OneNote 2010 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOutlookProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"MapiProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft Virtual Office Simple Mapi Proxy
Server 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOWSSuppProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"ProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft SharePoint Client Support Manager
092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runWDSProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"WDSProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Search MAPI Protocol Handler Host 092210A\""
x64
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2RunFilterPack]
@=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOneNoteProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"OneNote"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft OneNote 2010 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOutlookProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"MapiProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft Virtual Office Simple Mapi Proxy
Server 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOWSSuppProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"ProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft SharePoint Client Support Manager
092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runWDSProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"WDSProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Search MAPI Protocol
Handler Host 092210A\""

Windows/Outlook 2010 Search quits company wide

Digital Man wrote:
Any recent, common updates to these machines???That's hard for me to answer because we don't use a Windows Update service on any of our DCs. All machines are set to update weekly at 3am on Wednesdays via group policy. So, yes, I would assume so. I am pulling a list of the installed updates on the machines via wmic at the moment. I will update when I have more details.

So, two weeks ago, a few users contact our helpdesk stating their outlook 2010 stopped returning results in instant search. Having them click on "Search all mail items" didn't produce any results either. So, we rebuilt their OST files by blowing away everything under c:\users\USERNAME\appdata\local\microsoft\outlook\. Once outlook rebuilt their mailbox, search appeared to work again.Side note -- All of our users are forced to 'Cached Exchange Mode'.Last week, a few more users (1-2 /day) start reporting that their email boxes are no longer returning results during search. Now I find out that some of these users are also having trouble searching through Windows Search in the start menu.Steps taken to resolve the issue on a per computer basis:RestartContol Panel - Indexing Options -- rebuild index & tell search to dig deeper into pst and...
This topic first appeared in the Spiceworks Community

Outlook 2013 Search Functions?

The search function for my outlook 2013 works sporadically or not at all, or sometimes only when I click on the search "more" (even when the email I am searching for is in my inbox and received within a couple days. So in other words it normally
bring up the results in chronological order, but it does not do that necessarily in this case). Also the search function does not work while searching contacts as well. I use and exchange account and when accessing the information from the web access portal
and my phone there is no issue with searching.
Are there settings to make the search function work properly?
Please advise.
I have set up a separate profile to test settings and fiddle with the back end, but I am not able to search my emails/contacts properly.

Hi,
According to your description, I understand that search function failed in both Outlook 2013 and OWA seem to all users.
If I misunderstand your concern, please do not hesitate to let me know.
Is there any relevant error in event log?
Please run Test-ExchangeSearch “Identity” to test Exchange Search functionality for a Mailbox server, a mailbox database, or a specific mailbox.
More details about Diagnose Exchange Search issues, for your reference:
https://technet.microsoft.com/en-us/library/bb123701(v=exchg.150).aspx
Final, please reseed the search catalog for testing:
https://technet.microsoft.com/en-us/library/ee633475(v=exchg.150).aspx
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Outlook 2010 search missing emails

I have a user that when she tries to search for an email, even though you can see it on screen, it does not find it. It seems to be certain emails on a given day that don't appear in the search results. I've tried searching for sender, subject and content.
Everyone else is ok
I'm at a loss on why this is happening. The client is XP Pro with Office 2010 RTM. I've also installed windows desktop search but that has made no difference
Has anyone else come across this or know a solution ???

Hi,
Firstly, I suggest you exit Outlook and restart your computer. When you start Outlook again, verify that Outlook is indexing your items properly by doing the following:
On the
Tools menu, point to Instant Search, and then click
Indexing Status.
Alternatively, click the arrow in the
Instant Search pane, and then click Indexing Status on the menu.
Verify that the number of items in the
Indexing Status dialog box has increased. If the number has not increased, you must wait until indexing is complete for the results.
If it still not work, the next step is to rebuild your search catalog. The search catalog is a file where all of your Outlook and Microsoft Windows items are indexed.
To rebuild your search catalog, do the following:
Exit Outlook.
In Microsoft Windows, click the
Start button, and then click Control Panel, double-click
Indexing Options
Click
Advanced.
Click
Rebuild.
Restart Outlook.
If all of these options don't solve this issue completely, I think you can create a new outlook profile to have a try.
Click
Start, point to Settings, and then click
Control Panel.
Double-click the
Mail icon.
In the
Mail Setup dialog box, click Show Profiles.
If you want to be able to select a specific profile each time you start Outlook, click the
General tab, click Prompt for a profile to be used, and then click
Add.
In the
New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click
OK.
In the
E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click
Next.
Click the type of server that your e-mail account works with, and then click
Next.
Complete all of the required fields, including those that are on the tabs that appear after you click
More Settings.
When you finish providing the required information, click
Finish.

Windows 7 x64 - outlook 2010 - search does not work

Hi,
I have a sbs 2011 essentials, and 5 workstations win 7 pro 64 bits.
On one of these Workstation (and not the others), searching for a text in mails in Outlook doesn't work. System tells indexing is in progress. No text can be found (even the sender of a mail displayed on the screen).
Antivirus is MS Security Essentials. The mailbox is not very big.
No Windows live account, mails are stored on the LAN (sbs server).
=> Indexing status: shows everything is indexed (0 remaining).
=> delete/rebuild index then reboot: no change.
=> tried chkdsk /f: no change (and no error found)
=> deleted temp files. No change.
=> checked indexed contents. Outlook, office Note, and a few (small folders). Appdata is excluded from c:\users.
=> Tried when disabling Security Essentials Real-Time protection, no change.
It seems that either text indexing blocks / freezes on a file (perhaps the last one, perhaps due to something else like Antivirus), either doesn't tell Outlook/Windows that indexing is finished.
Is there any way to see where this indexing tool stops? To force it to continue, ...?
Regards,
Alain
Alain Bourgeois

Hi,
Regarding the issue here, Please first take an attempt to repair your Outlook personal folder file (.pst) :
How to repair your Outlook personal folder file (.pst)
We might also take a try to reinstall the Windows Search feature:
If your installation of Windows Search got damaged, we can remove and reinstall it in the following way.
Control Panel-> Programs-> Turn Windows features on or off
Deselect: Windows Search
Press OK and wait until the installer is finished.
Reboot your computer.
Repeat the above steps to enable it again.
If still have troubles with outlook search, we may need to take a look in the Event Viewer and look for any errors logged by the “Search” or “Microsoft Outlook”, And if they are not helpful to you, please post them back in together
and we will help you troubleshoot it.
In addition, we might consider seek help in the forum below regarding outlook issues:
Outlook IT pro discussions
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Hope this may help
Best regards
Michael Shao
TechNet Community Support

Search in Outlook 2010 with Exchange Server 2010 doesn't work properly

Hi all,
I have a problem with a clients Exchange 2010. Search function in Outlook 2010 doesn't work properly, the employee can't search mails and contact - he doesn't get any result :-(
In application syslog/protocol I get this error:
Function 'CISearch::EcGetRowsetAndAccessor' found, content indexing for database 'Mailbox Database 0139257080' caused by MSSearch-Error '0x80041820' deactivated
Can anybody help me with this, if its necessary I can give further information :-)
Thomas
Thomas Deinert

Hi,
What’s Exchange Version? Sometimes, after Installing Exchange 2010 SP 1, Searching via OWA or Outlook Online Mode may Fail. If so, please try the following solution:
Download the script
Repair-ExchangeSearchSymlinks.ps1 from the Script Center.
Copy the Repair-ExchangeSearchSymlinks.ps1 script to the Scripts directory on the Mailbox server (default installation is C:\Program Files\Microsoft\Exchange Server\v14\Scripts).
On the afflicted Mailbox server, open the Exchange Management Shell by right-clicking the shortcut and selecting “Run as Administrator”.
Within the Exchange Management Shell, navigate to the Exchange Scripts directory.
Within the Exchange Management Shell, run the following script: .\Repair-ExchangeSearchSymlinks.ps1
Within the Exchange Management Shell, run the following script (without the symbols [] and substitute the database name(s) for any databases you wish to reset: .\ResetSearchIndex.ps1 [-force] <dbname> [<dbname>]...
You will receive an Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed.
After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode.
Similar thread:
https://social.technet.microsoft.com/Forums/exchange/en-US/35db030c-277f-49d6-83d6-772f839a47f8/owa-2010-sp1-search-problems?forum=exchange2010
Best Regards.

Acrobat 9.0 - "attach to email" function no longer works (Win 7, MS Outlook 2010)

Dear All,
All of a sudden, my "attach to email" function no longer works. If I open a PDF in Acrobat 9.0, and I try to "attach to email," nothing happens. This feature has always worked for me in the past. When I check for updates, Acrobat reports that I'm up to date. I recently updated Flash Player 16 and Reader XI (11.0.10).
My OS is Windows 7, 64 bit, and I use MS Outlook 2010.
Thanks so much for your time.

Hi rlee711,
You might need to refer this kb file to resolve the issue:
Attach To Email doesn't work | Acrobat 9.4.2
Although, Acrobat 9 is not compatible with Outlook 10, I would like you to prefer using only the supported product.
To understand in detail, please refer the link given below:
Compatible web browsers and PDFMaker applications
Regards,
Anubha

Search issue with Outlook 2010 SP2 in Online mode

We are dealing with a weird issue that started after a routine maintenance window this past week. We took our Exchange 2010 server down while we performed maintenance on our SANs. After bring the servers back up we have developed an issue in
Outlook with searching. When a user searches for emails only those that are before the outage are returned in the resultant set even if an email from after the outage matches the search. However, if you search from OWA all the expected results
are returned. Please remember that we are in Online mode with Outlook and not cached mode.
I can say that I have checked Exchange and it appears that all indexes are fine and the fact that OWA returns the correct result would prove that.
One other thing to note. If you do an Advanced Find in Outlook and select frequently-used text fields it give weird search results, but it will include the emails from this week.
What am I missing? I can't think of anything else to look for.

Hi,
Based on my knowledge, when Outlook is in Online Mode, the search is based on the Exchange Search Service. Although the search works on OWA, I still suggest you try re-indexing on Exchange Server to check the result.
Moreover, there are some steps we can perform to narrow down this issue:
1. Switch to Cached Exchange Mode, then the Index is based on the local computer, check if then the issue persists. If the issue persists, we can say it's not about the index, maybe something else stops Outlook from searching properly, such as an add-in.
Also, it can be a workaround if it works in Cached Mode.
2. Create a new Outlook Profile to setup the account, check if the problem persists. Please do not remove the previous profile as this is just a test, I want to know if the problem persists with a new profile.
Please feel free to post back with more details.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Very slow calendar sync with Outlook 2010 users.

Hi guys.
My company is running Office 365 with hosted Exchange. Most clients are using Outlook 2010 and are reporting that when trying to access shared calendars, all operations are incredibly slow and can take up to a few minutes to show any calendar items. I'm one
of the only users on Outlook 2013 and the Outlook 2013 users don't seem to experience as much of an issue, but it is still there. Is there a way I can look into this to fix it?
Having the calendar shared all over again doesn't seem to fix. It's been suggested that I should run the O365 setup from OWA again - is there any ground to this?
Thanks for your help.

Hi,
Please follow the troubleshooting steps below on this issue:
1. Disable the firewall and anti-virus program to test again.
2. We may suspect there’s a 3rd-party add-ins that may be the possible reason, let's run Outlook in Safe Mode, to determine if it is 3rd-party add-ins related.
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
3. Go to File tab -> Account Settings ->
Account Settings -> Double clicking on the account name ->
More Settings -> Advanced tab ->
Download shared folders, tick or untick the checkbox to check the result.
4. If the steps above don't help, simply create a new profile to setup the account:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Search of a specific User in Outlook 2010 show different syntax

Hi
when I search for a specific user under sent items in outlook 2010 it shows for e.g. max mustermann in different ways
Max Musterman
'Max Mustermann'
[email protected]
In my personal contact there is no contact like this. Any reason why it show this person in a different look?

Hi Matthew,
login to the outlook web access using the browser and try to search, if you are not able to find it may due to cache in the outlook
Try to remove the Exchange cached mode and perform the action again
Reconfigure your outlook and verify it
Exchange Queries

"Outlook cannot perform search. Cannot display view." error coming up when searching shared calenders in Outlook 2010.

Hi,
So I am having issues with the advanced find feature in Outlook 2010. When I goes to search a shared calender it gives me the "Outlook cannot perform search. Cannot display view." error. It is odd because it only does it with shared calenders
and only when a calender is selected. If I search my inbox it works fine. It also works fine when I first open Outlook and perform a search without selecting any calenders. If I select on it then gives me the error. I have tried resetting the views, I ran
cleanfinders and I went through this page (http://www.msoutlook.info/question/47) and rebuilt the index/scanned the pst/etc. Nothing seems to be working. I would appreciate some help if anyone knows why this would be happening.
Thank you for your time,
Gabe M.

Pst file size would not cause this and Outlook 2010 can have huge pst files as long as you use the new Unicode format.
If the problem is a corrupt view, cleanviews will clear it. I'm sure there are other causes besides corrupt views, but I can't think of any at the moment.
Does it work in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

In Outlook 2010/MS Exchange, can't search shared contacts

Have had MS Outlook 2010 for quite some time, and I really like it. However, since I got a new computer, I'm not able to search the contacts of my 2 bosses. Since my one boss has over 1700 contacts, I really need the ability to search his contacts back!
What happens is even if I am in Jon's contacts, it jumps to my contacts to do the search
From Outlook 2010 - File - Open - Other User's Folder - I do press enter when i've typed in the person/company i'm looking for.
Help desk guys have told me it is a compatability issue with Outlook 2010 - which sounds stupid to me since I had no problem till i got a new computer

Hi,
I have done a test on my lab machine and the search result was pretty good.
Please make sure the Outlook version is up to date. Try switching the Outlook to Online Mode and check if the issue persists.
You can also try rebuilding the Outlook Profiles and run Outlook in Safe Mode by:
1. On the Start menu, click Run.
2. Input "Outlook.exe /safe" (without the quotation marks) and click OK.
Note: There is a space between Outlook and the forward slash (/).
3. Please check if the issue persist.
Thanks,
Simon

No default search folders in Outlook 2010

Hi there,
I joined a new company and we use Exchange 2010 SP3 UR6 with Outlook 2010. All users are using Online-Mode, nothing cached. Nobody has the default search folders. I ran outlook with /cleanfinders /resetfolders, nothing.
It's not vital of course, but I'm still wondering how that can be. New and old mailboxes only have the "root" Search Folder. Left click on it does nothing (is this normal? From my memory I don't think so), right click offers to create a new one...
Cheers

Hi,
Your administrator can specify whether to create the standard default Search Folders when Outlook starts for the first time by using group policy. See:
Please contact your administrator and confirm if he has applied the policy. For your reference:
http://technet.microsoft.com/en-us/library/cc179004(v=office.12).aspx
Note: This article is for Outlook 2007, it also applies to Outlook 2010.
-> Left click on it does nothing (is this normal? From my memory I don't think so), right click offers to create a new one...
This is the default behavior, we need to use right click > New Search Folder to create new search folders.
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Thank you for the information, that is what I wanted to know. Curiously I did not find such group policy...

Slow Outlook 2010 Search functionality

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