Slow perfomarnce and freezes when trying to open Microsoft Publisher after refresh/reboot

Hi,
I just bought my HP laptop 2 months ago. Everything was okay, fast and really convenient until few days ago, upon turning on, it prompted a message saying I needed to refresh it. So I did, and afterwards, all my installed applications like skype, internet browsers, etc., were gone. I tried installing the apps again and everything went smoothly though a little slower. I thought I needed to update some applications for better performance, so I checked for some and tried installing them.
Then yesterday, when I tried to open Microsoft Publisher, my laptop just suddenly froze. The mouse and keyboard didn't work so I had to turn it off using the main power switch. And everytime, I turned it on, everything was just slow.
Can you help me fix the problem? Also, can you help me speed up its performance?
Thanks a lot in advance.
This question was solved.
View Solution.

Hi @blissss ,
Thank you for visiting the HP Support Forums and Welcome. I will do my best to assist you. I have read about your HP 14-r024tx Notebook and having slow speeds. Thank you for all the information about what is happening.
Something is slowing the Notebook down. Did you install some virus protection or a firewall? If you disable this are your speeds better. I had a DVD in my Notebook that slowed the startup process a lot. You might want to check that.
Here is a document on improving your system. 
Make sure all updates have been completed in the control panel or click the Windows key and start typing PC settings, then go to update.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    0   libsystem_kernel.dylib                  0x00007fff8ccb06d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff93f24f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff93f24ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff93f0f191 start_wqthread + 13
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 20
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 2343
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=194.6M resident=171.4M(88%) swapped_out_or_unallocated=23.2M(12%)
    Writable regions: Total=1.2G written=8412K(1%) resident=39.3M(3%) swapped_out=0K(0%) unallocated=1.2G(97%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG backing stores                     172K
    CG image                              116K
    CG raster data                        116K
    CG shared images                      192K
    CoreImage                               8K
    CoreServices                         1904K
    JS JIT generated code               128.0M
    JS JIT generated code (reserved)    896.0M        reserved VM address space (unallocated)
    MALLOC                               99.6M
    MALLOC guard page                      48K
    Memory tag=240                          4K
    Memory tag=242                         12K
    Memory tag=251                         44K
    OpenCL                                 44K
    STACK GUARD                          56.0M
    Stack                                13.1M
    VM_ALLOCATE                          80.2M
    __DATA                               17.8M
    __IMAGE                               528K
    __LINKEDIT                           53.0M

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