Slow Performance BI Launch Pad - BI 4 SP2 patch 8

Hi experts, i have this seriuos problem: i have installed BI 4 SP2 patch 8 on windows server 2008 server based on 12 GB Ram but when tree user access at the same time at BI Launch Pad, the server has an lowering performance and to access in BI Launc pad is necessary attend  long time.
Could you help me? Are there some configuration parameters to set?
Thank's a lot.
Andrea

This is what I received from SAP:
- It is a bug in the BI 4.0 product and an ADAPT01711291 has
been raised for the same.
- Please go through the attached KBA '1933935 - BI Launchpad search
failing with error "The property with ID SI_CUID does not exist in the
object" for non-Admin users' for   more  information.
- As per the ADAPT details, it is targeted to be fixed in BI 4.0 SP10
which is scheduled to release in July 2014 week 30
- The schedule is subject is to change without prior notice. You can
regularly check the SAP BusinessObjects maintenance schedule on the
following link on SAP   service  marketplace
  SAP Support portal -> Software Downloads ->SAP Software Download
Center -> Support Packages and Patches -> SAP Support Package stacks
- You are using BI 4.1 SP2 and I did not find information about
inclusion of fix of this issue in release notes of latest Service
packs of BI 4.1 (SP3 or SP4)
- So as per my knowledge you will have to wait for BI 4.0 SP 10 to
release and the releases of BI 4.1 post to that will have the fix of
this issue.

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        at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
        at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
        at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
        at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
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        at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168)
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        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
        at java.lang.Thread.run(Thread.java:743)

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    1931237 - StackTrace displayed on BI Launchpad home page
    Regards,
    Hrishikesh

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