Slow response times from App World support

Anyone have an email address to contact a manager or supervisor at Blackberry App World support? It's been months and can't get a timely response regarding a purchase made using my credit card. App never worked as promised and Blackberry kept my money and now ignores my emails. Very frustrating.

Hello josephobryan1
Which application is this ?
Before buying any application we should always read reviews of that application, it give us a little idea about that app.If you're not satisfied with that app , have you written a negative review for that application ,you should because your review will help other user when they go through it.
Contacting BlackBerry directly is not a proper way to resolve your issue , if you try to contact BlackBerry it will charge you but you should contact your Service provider for any assistance from BlackkBerry , they can forward it for you and it will be free . But in your situation you should contact the vendor of that application and let him know that you're not satisfied , so that he can improve this app .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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T400s and T500 experiencing slow response time accessing certain websites from within our network

Hello there.... we have some Lenovo T400s running Windows 7 and T500 running WinXP Pro that are experiencing slow response time when trying to access certain website from within our company network (particularly this global crossing Web meeting, google maps): https://core1.callinfo.com/interface/guest.jsp?host=globalcrossing ... it takes 10-15 minutes before it loads the meeting login screen and same response time for google maps to respond as well... the thing is, other Lenovo T400s, T61, and other HP desktop machines that are connected to the same network in our company does not experience this slow response time... HOWEVER, when these problematic T400s / T500 laptops are connected to external network (e.g. home DSL, hotel DSL/Cable modem) the problem goes away. Our NETWORK ran tests to monitor traffic to the websites from our company's network but seem to connect just fine... just wondering if anybody out there experienced the same problem and know of a solution. By the way, the two newer T400s that are experiencing the slow response time have the following BIOS version 1.11 (6HET26WW) and BIOS version 1.09 (6HET24WW). Then a T400s that is also connected to the same network but not experiencing the problem has a BIOS version of 1.02 (6HET17WW - running WinXP Pro). NOTE: We also connected a Linksys USB wireless adapter to connect to our wireless network in the company but same problem - and problem occurs even when connected via network cable. Your feedback will be greatly appreciated.

Network World posted an article about a free response time monitoring tool that would be worth checking out

Problems in app world transferring devices:: App world support will not recognize my tour PIN

I recently just changed from a storm to a tour. I downloaded app world on the tour, entered in my paypal information, and had my applications transfered to the new phone. However, my activation numbers for all my apps are incorrect when i try to activate them. I remember some of the activation numbers being the same activation that i used on my storm. I believe this is where the complication may be. However, app world insists that my activation number is correct.
I have tried to contact app world support and it will not recognize my tour PIN number.
When I try to fill out the form, it says : "Please provide a valid Blackberry Smartphone PIN"
My pin number is correct and i have entered it numerous times. Anyone know whats wrong?
Thanks for any help!!

Hi there!
There is indeed a fix for all of your issues, but the first one that needs to be fixed is the Bad PIN reply from the RIM support site. However, that fix cannot be posted publicly. Consequently, please see your Private Messages on this site for a PM from me with the information that you need.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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EJB slow response time in cluster

We have 2 clusters : cluster 1(3 managed servers) and cluster2( 2 managed servers). We have an EJB deployed on cluster2 which is being called by an application on cluster1. Issue is that this EJB gives a very slow response time (in the order of minutes). There are no errors or exceptions in the logs.
When we shut down one of the nodes on cluster2, the respose from the same EJB is very fast. Please help as to where we should look out for the issue?

Could be that you have a network configuration problem. The source of the problem is how host names and IP addresses are resolved,
and there is a workaround. RMI and other naming services use the InetAddress class to obtain resolved host names and IP addresses.
InetAddress caches lookup results to improve subsequent calls, but when it is passed a new IP address or host name, it performs a
cross-reference between the IP address and the host name to prevent address spoofing. If you supply the host name as an IP address,
InetAddress still tries to verify the name of the host. To workaround this problem, include the host name and IP address in the
hosts file on the client, for example,
127.0.0.1           localhost
172.30.0.129      SomeWebLogicServerHostName
172.30.0.130      SomeOtherWebLogicServerHostName

Error ID 35005 trying to download Foobar application from App World

I have instlalled this application successfully but it wasn't working so I uninstalled it on the Playbook, expecting to be able to then re-install it in 'My world'. But it was no longer there in its uninstalled state.
I then ried to re-purchase it from AppWorld and it comes up with this ...
Error
There were problems completing this purchase. Please try again or visit App World Support for more information (Error ID 35005)
I don't know what to do!
Solved!
Go to Solution.

If found the workaround on the post Upgrading problem on this forum. Solution is to hit the Refresh List button in app world. Once the refresh completes I was able to update the app.

Slow response times

This last weekend, we migrated off of our old server 2003 cf7mx server, to a new Server 2008r2 x64 CF 9,0,1,274733 server. We are now experiencing slow response times for our server,according to the Windows Performance monitor our Avg Request times are way up. I have been going through some logs but nothing seems to leap out at me, but i am not the best CF admin. As i dont know what information would be usefull, i have tried to give all the info.
Here is our coldfusion-event log:
08/14 16:22:58 user JSPServlet: init
08/14 16:23:00 user ColdFusionStartUpServlet: init
08/14 16:23:00 user ColdFusionStartUpServlet: ColdFusion: Starting application services
08/14 16:23:00 user ColdFusionStartUpServlet: ColdFusion: VM version = 14.3-b01
08/14 16:23:08 user ColdFusionStartUpServlet: ColdFusion: application services are now available
08/14 16:23:08 user CFMxmlServlet: init
08/14 16:23:08 user CFMxmlServlet: Macromedia Flex Build: 87315.134646
08/14 16:23:10 user CFSwfServlet: init
08/14 16:23:10 user CFCServlet: init
08/14 16:23:12 user FlashGateway: init
08/14 16:23:12 user MessageBrokerServlet: init
08/14 16:23:13 user CFFormGateway: init
08/14 16:23:13 user CFInternalServlet: init
08/14 16:23:13 user WSRPProducer: init
08/14 16:23:13 user ServerCFCServlet: init
08/15 08:13:09 user GraphServlet: init
08/15 10:25:45 user CFInternalServlet: destroy
08/15 10:25:50 user FlashGateway: destroy
08/15 10:25:50 user WSRPProducer: destroy
08/15 10:25:50 user CFCServlet: destroy
08/15 10:25:50 user GraphServlet: destroy
08/15 10:25:50 user CFMxmlServlet: destroy
08/15 10:25:50 user CFFormGateway: destroy
08/15 10:25:50 user CFSwfServlet: destroy
08/15 10:26:50 info No JDBC data sources have been configured for this server (see jrun-resources.xml)
08/15 10:26:50 info JRun Proxy Server listening on *:51800
08/15 10:26:50 info Deploying enterprise application "Adobe_ColdFusion_9" from: file:/C:/ColdFusion9/
08/15 10:26:51 info Deploying web application "Adobe ColdFusion 9" from: file:/C:/ColdFusion9/
08/15 10:26:52 user JSPServlet: init
08/15 10:26:53 user ColdFusionStartUpServlet: init
08/15 10:26:53 user ColdFusionStartUpServlet: ColdFusion: Starting application services
08/15 10:26:53 user ColdFusionStartUpServlet: ColdFusion: VM version = 14.3-b01
08/15 10:26:58 user ColdFusionStartUpServlet: ColdFusion: application services are now available
08/15 10:26:58 user CFMxmlServlet: init
08/15 10:26:58 user CFMxmlServlet: Macromedia Flex Build: 87315.134646
08/15 10:26:59 user CFSwfServlet: init
08/15 10:27:00 user CFCServlet: init
08/15 10:27:03 user FlashGateway: init
08/15 10:27:03 user MessageBrokerServlet: init
08/15 10:27:04 user CFFormGateway: init
08/15 10:27:04 user CFInternalServlet: init
08/15 10:27:04 user WSRPProducer: init
08/15 10:27:05 user ServerCFCServlet: init
08/15 10:36:30 user CFInternalServlet: destroy
08/15 10:36:36 user FlashGateway: destroy
08/15 10:36:36 user WSRPProducer: destroy
08/15 10:36:36 user CFCServlet: destroy
08/15 10:36:36 user CFMxmlServlet: destroy
08/15 10:36:36 user CFFormGateway: destroy
08/15 10:36:36 user CFSwfServlet: destroy
08/15 10:38:35 info No JDBC data sources have been configured for this server (see jrun-resources.xml)
08/15 10:38:35 info JRun Proxy Server listening on *:51800
08/15 10:38:35 info Deploying enterprise application "Adobe_ColdFusion_9" from: file:/C:/ColdFusion9/
08/15 10:38:35 info Deploying web application "Adobe ColdFusion 9" from: file:/C:/ColdFusion9/
08/15 10:38:36 user JSPServlet: init
08/15 10:38:37 user ColdFusionStartUpServlet: init
08/15 10:38:37 user ColdFusionStartUpServlet: ColdFusion: Starting application services
08/15 10:38:37 user ColdFusionStartUpServlet: ColdFusion: VM version = 14.3-b01
08/15 10:38:41 user ColdFusionStartUpServlet: ColdFusion: application services are now available
08/15 10:38:41 user CFMxmlServlet: init
08/15 10:38:41 user CFMxmlServlet: Macromedia Flex Build: 87315.134646
08/15 10:38:44 user CFSwfServlet: init
08/15 10:38:44 user CFCServlet: init
08/15 10:38:46 user FlashGateway: init
08/15 10:38:46 user MessageBrokerServlet: init
08/15 10:38:47 user CFFormGateway: init
08/15 10:38:47 user CFInternalServlet: init
08/15 10:38:47 user WSRPProducer: init
Here is our cf application log:
"Severity","ThreadID","Date","Time","Application","Message"
"Information","jrpp-0","06/25/11","19:24:19",,"C:\ColdFusion9\logs\application.log initialized"
"Error","jrpp-0","06/25/11","19:24:19",,"File not found: /CFIDE/main/ide.cfm The specific sequence of files included or processed is: C:\inetpub\wwwroot\CFIDE\main\ide.cfm'' "
"Error","jrpp-1","06/25/11","22:14:06",,"File not found: /CFIDE/main/ide.cfm The specific sequence of files included or processed is: C:\inetpub\wwwroot\CFIDE\main\ide.cfm'' "
"Error","jrpp-2","06/25/11","22:32:05",,"File not found: /CFIDE/main/ide.cfm The specific sequence of files included or processed is: C:\inetpub\wwwroot\CFIDE\main\ide.cfm'' "
"Information","jrpp-3","06/26/11","11:45:13","CFADMIN","Invalid login for Default User"
"Error","jrpp-0","07/06/11","15:46:07",,"File not found: /CFIDE/main/ide.cfm The specific sequence of files included or processed is: C:\inetpub\wwwroot\CFIDE\main\ide.cfm'' "
"Error","jrpp-1","08/14/11","20:56:25","impager","Element DEPT is undefined in FORM. The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinical\pagers\impager\sendpage.cfm, line: 1 "
"Error","jrpp-1","08/14/11","21:04:33",,"File not found: /CFIDE/main/ide.cfm The specific sequence of files included or processed is: C:\inetpub\wwwroot\CFIDE\main\ide.cfm'' "
"Error","jrpp-4","08/14/11","22:04:43","impager","Element DEPT is undefined in FORM. The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinical\pagers\impager\sendpage.cfm, line: 1 "
"Error","jrpp-36","08/15/11","08:50:29","TEAMS_database","Variable MYPERIOD is undefined. The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthly_entry.cfm, line: 220 "
"Error","jrpp-50","08/15/11","09:12:36",,"Invalid CFML construct found on line 2 at column 25.ColdFusion was looking at the following text:=The CFML compiler was processing:<ul><li>An expression that began on line 2, column 8. The expression might be missing an ending #, for example, #expr instead of #expr#.<li>A cfset tag beginning on line 2, column 2.</ul> The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinpub\L2\ess\page3e.cfm, line: 2 "
"Error","jrpp-50","08/15/11","09:13:39",,"Invalid CFML construct found on line 2 at column 25.ColdFusion was looking at the following text:=The CFML compiler was processing:<ul><li>An expression that began on line 2, column 8. The expression might be missing an ending #, for example, #expr instead of #expr#.<li>A cfset tag beginning on line 2, column 2.</ul> The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinpub\L2\ess\page3e.cfm, line: 2 "
"Error","jrpp-50","08/15/11","09:14:17",,"Invalid CFML construct found on line 42 at column 35.ColdFusion was looking at the following text:=The CFML compiler was processing:<ul><li>An expression that began on line 42, column 8. The expression might be missing an ending #, for example, #expr instead of #expr#.<li>A cfset tag beginning on line 42, column 2.</ul> The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinpub\L2\ess\page4a.cfm, line: 42 "
"Error","jrpp-78","08/15/11","09:56:53","TEAMS_database","Variable MYPERIOD is undefined. The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthly_entry.cfm, line: 220 "
"Error","jrpp-75","08/15/11","10:10:12","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 9 "
"Error","jrpp-80","08/15/11","10:10:46","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 9 "
"Error","jrpp-78","08/15/11","10:11:28","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 124 "
"Error","jrpp-89","08/15/11","10:13:20","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 418 "
"Error","jrpp-88","08/15/11","10:13:52","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\login.cfm, line: 77 "
"Error","jrpp-82","08/15/11","10:14:35","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 9 "
"Error","jrpp-92","08/15/11","10:16:25","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\login.cfm, line: 77 "
"Error","jrpp-84","08/15/11","10:18:11","impager","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\clinical\pagers\impager\pagerlist.cfm, line: 620 "
"Error","jrpp-89","08/15/11","10:19:37","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\entry_2011_1.cfm, line: 233 "
"Error","jrpp-80","08/15/11","10:22:19","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\entry_2011_1.cfm, line: 154 "
"Error","jrpp-92","08/15/11","10:23:24","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\login.cfm, line: 84 "
"Error","jrpp-96","08/15/11","10:24:12","TEAMS_database","The request has exceeded the allowable time limit Tag: cfoutput The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\entry_2011_2.cfm, line: 157 "
"Error","jrpp-95","08/15/11","10:24:12","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\entry_2011_1.cfm, line: 233 "
"Error","jrpp-14","08/15/11","10:31:03","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 9 "
"Error","jrpp-2","08/15/11","10:31:33","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\sow.cfm, line: 144 "
"Error","jrpp-15","08/15/11","10:32:04","TEAMS_database","Error Executing Database Query.Timed out trying to establish connection The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\TA_entry.cfm, line: 154 "
"Error","jrpp-1","08/15/11","10:32:15","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 124 "
"Error","jrpp-12","08/15/11","10:32:58","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\sow.cfm, line: 169 "
"Error","jrpp-10","08/15/11","10:33:21","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\monthlyentry1a.cfm, line: 418 "
"Error","jrpp-4","08/15/11","10:33:43","TEAMS_database","The request has exceeded the allowable time limit Tag: CFQUERY The specific sequence of files included or processed is: C:\inetpub\wwwroot\cf\tpep\teendata\entry_2011_2.cfm, line: 233 "
Please let me know if any other data would be usefull.

Hi,
I expect the error details in CF9\runtime\logs\coldfusion-out.log will like provide a clue as to problem.
For a more long term plan I think you should do what you can to migrate the ACCESS data to SQL or some other database.
HTH, Carl.

Slow response time for JSP pages under iAS 6.0 SP4

Hi,
I got an application deployed on iplanet app server 6.0 SP4 on solaris
2.8. Using a single kjs engine and lite sessions. kjs memory size is
min 256 and max 256 megs. but verbose:gc shows memory is 98% free.
when i restart the app server, all JSP pages are really rendered fast.
After a while (1 or 2 days), the time to service the same request to
JSP pages is getting much longer (even with JSP pages having only
static content in them). CPU is idle ... It just takes time. KXS log
shows requet is taking like 2-4 seconds instead of about 150 milli
secs when the engine is just restarted.
Now if i call a servlet (which do not dispath to a JSP), the response
time is ok! Memory is ok. It looks like its related to JSP pages
only.
Anyone having an idea what the problem could be? One conig param is
the JSP page cache in iASAT. Default value is 10. What is a correct
setting for production? I have 4 different web app deployed in the
same server instance.
Tanks a lot for your input
Andre Paradis

Andre,
I have found the answer to my problem and perhaps yours. It seems that I18N (internationalization) in SP4 may have a performance bug in it.
My soak tests show that with i18N checked in the iAS Admin Tool, testing the fortune cookie sample application with light load (1 request / sec) resulted in a kxs response time initially of 15ms, however this response time increased by roughly 1% per request (i.e after 100 requests the response time had more than doubled).
Switching I18N off yielded a steady 7ms kxs response time from the fortune cookie application.
I would add that I turned I18N on AFTER the installation procedure.
Is this a known issue in SP4? Is there a patch?
regards,
Owen

Cast get past log in screen to download from app world

i have an white 8520 and i cant seem to get past the log in screen to download stuff from app world. Its letting me click on download then letting me enter my email and password then its just redirecting me back to the password screen on the phone. I really dont know what is up i was on the phone with o2 for an hour the other trying to solve the problem but it dusnt seem to be happening for me. could someone please try and help me out as i really want to use my app store x thanks

In many cases the BlackBerry ID has not been created successfully and therefore will not let you past that screen.... go to www.blackberry.com/blackberryid and try to create a new BlackBerry ID , and then log in from the device.
Still others have been sucessful by editing to allow ALL permissions for App World.
* Go to Options/Settings > Advanced Options > Applications, (you will see your list of all your apps on your BlackBerry)
* Sroll down to BlackBerry App World, > Click the Menu key > Edit Permissions, and change everything to allow and save it.
Now go back to your App World login and see if it works.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Cannot download Evernote from App World

Evernote has recently announced on its blog that it will discontinue PlayBook support.
https://blog.evernote.com/blog/2015/01/20/evernote-end-support-hello-peek-blackberry-7-playbook/
Upon hearing this, I wanted to make sure that Evernote was still installed on my PlayBook.
I had downloaded it in the past but it wasn't currently installed. It appears in the "Uninstalled" section in App World. Tapping on "Reinstall" does nothing. No error message, nothing.
Presumably it's already been pulled from App World, but as a previous downloader I should still have access to it, right?
Am I too late?
Solved!
Go to Solution.

Doesn't matter. After the end of support date the app won't work.
Here is from email from Evernote: "As of February 7, 2015, Evernote will discontinue its support for BlackBerry PlayBook and we won’t be making any further updates to this version of the app.
"What will happen after February 7, 2015?
The Evernote app will not work on your BlackBerry PlayBook device.
"Suggested Alternative
Your notes will always be available to you to view and edit on the Evernote website. Additionally, Evernote is available on mobile devices running Android, iOS, and Windows Touch."
Also the case for BBOS.
BB10 will still be supported.
- Ira

Slow response time, applications won't load, etc.

I'm writing this on behalf of my sister, who is on a MacBook Pro, operating Mac OS 10.4.8.
Just yesterday, she began to notice extremely slow response time on her laptop, with applications taking up to 5 minutes to load sometimes, and the Internet subsequently taking ages to switch from page to page. The laptop is also constantly freezing up, with the spinning circle showing up frequently, as well as complete system freezes on and off.
I went on the computer and repaired disk permissions, as well as verified the disk. All went fine. Tried to do a software update in order to update to 10.4.9, but the computer freezes before it can even really begin to download the information.
Numerous reboots were also tried, with nothing working. I don't want to have to do something extreme like reinstalling the operating system without knowing that there might be a simpler solution, so that's why I'm here! I'd also like to know whether we can save her files (documents, etc.), if a reinstallation is needed.
Edit: She reports that she did install or download any software or file attachments, and keeps insisting that the problem virtually came out of nowhere, in case this helps!
Thanks!
MacBook Pro Mac OS X (10.4.9)

Alright-her computer has gotten progressively worse, and has not even managed to reach the log in screen for the past 10 minutes. Just a grey screen, an apple, and the little twirling loading thing.
Am at a loss as to what to do...last night, I could log in, but it was still hanging and taking just about forever for it to do anything.
Is a reformat the only thing left to do? She does subscribe to AppleCare-is it worth calling them, or will they just tell her to reformat as well?
Edit: I'm beginning to think this might date back to a lightning storm we had a couple days ago-does this sort of behaviour seem to follow the behaviour or something that experienced an electrical surge? Her phone in the room was acting funny as well for a few days.

Downloaded app from app world

hi there,
my son has downloaded an app from app world called "live animated thunder lightning" now he cant do anything with the phone. it has lightning flashes on the desktop but when he presses the buttons nothing happens.
please can someone help we have removed the battery but when it re boots it still does nothing.
many thanks
Dave
Solved!
Go to Solution.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove that app.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HTTP response time - From any SAP table.

Hi,
Can we get http response time other than from SMICM u2192 Http log?
Reason for me to ask is we cannot see complete URL in smicm log with response time.
date - "POST /sap/bc/webdynpro/sap/cprojects/?sap-contextid=......................................... HTTP/1.1" 200 325894 9555 h[-]
As per sap help link complete URL after contextID is hidden for security reason.
http://help.sap.com/saphelp_crm70/helpdata/EN/48/442541e0804bb8e10000000a42189b/frameset.htm
u201CFor security reasons the following information is hidden (replaced with points) from the logging procedureu201D
Question: can we access complete URL from any table level with http response time, any input is appreciated.
Thanks,
Venkat.

Michael,
First of all, thanks for the reply.
In our environment we have cprojects implemented and have lot of webdynpro request to ECC system.
From http log (SMICM) I can see many webdynpro requests with response time above 30 minutes; I want to automate this monitoring by writing a CCMS data supplier. We already have SAP document to write data supplier.
Scenario: For example if they are doing a task in cprojects.
We will be having a GET webdynpro request and then POST. By looking at GET we can know the task user is trying to do. But it is POST request which will be taking most of the response time and POST URL is show u2026(point) after context ID and as per SAP help this is done for security reason.
HTTP log from SMICMu2026
[DATE] - "GET /sap/bc/webdynpro/sap/cprojects?sap-client=clnt&STARTVIEW=Tasks&OBJECT_TYPE=TTO&GUID=GUIDNUMBER
[DATE] - "GET /sap/bc/webdynpro/sap/cprojects/~ucfLOADING?sap-contextid=....................
[DATE] - "POST /sap/bc/webdynpro/sap/cprojects/?sap-contextid=........................[response time]
I think SAP is displaying as point in http log file, but it should definitely have complete URL is any of the table.
So I am looking If we can find the complete POST URL with response time from table then we can write an ABAP program to send the information to CCMS.
Thanks,
Venkat.

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