Slow slow slow broadband speed...

Can anyone help me with my broadband speed?
I have BT Broadband Option 3. For 4 years I have been getting a decent line speed of 2Mb. Over the last few weeks though this has dramatically and frustratingly dropped right down. I've completed a BT speedchecker and  placed the results below. For some reason it was telling me that my configured download throughput speed for this service was 750 k(I'm not sure what this means). I've also attached the broadband status details from my router.
Any help would be appreciated.
Cheers!
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
237 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 237 Kbps
 For your connection, the acceptable range of speedsis 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :15405 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
 IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.75:27.81:61.44 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
355 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 355 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1155 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instanc
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Interleave 
Line Up Time
00:01:41:42
Line Coding
Trellis On
Line Up Count
1
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
462 Kbps
444 Kbps
Noise Margin
32.2 dB
19.6 dB
Line Attenuation
29.5 dB
14.9 dB
Output Power
16.6 dBm
12.7 dBm
MSGC (number in overhead channel data)
61
24
B (number of bytes in Mux Frame)
14
18
M (number of Mux Frames in FEC Frame)
1
2
T (Mux Frames over sync bytes)
1
2
R (number of check bytes in FEC Frame)
16
10
S (ratio of FEC over PMD Frame length)
0.9688
2.6667
L (number of bits in PMD Frame)
256
144
D (interleaver depth)
32
8
Super Frames
376096 
376094 
Super Frame Errors

17935 
RS Words
25198466 
12787196 
RS Correctable Errors

32046 
RS Uncorrectable Errors


HEC Errors


OCD Errors


LCD Errors


ES Errors

I;m a little puzzled by your remark about getting a 2mb connection, even on adslMax ....
Because at that loop loss (line length) you should have done a lot better than that ... even on Max.
Now you are on an adsl2+ connection, which is being profile banded, which means capped in real terms,
and the connection is showing a profound level of interleave, which only really ratifies what I think is happening.
And that is ... you've always had a poor connection, even on adsl Max, but you were maybe not aware ...
And now you technically have a very poor adsl2+ connection, that requires some attention.
I'll point you to an old post of mine ... for some things to try.
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If a lot of the noise issues are sorted ... there is the possibility of a blistering internet connection on that line. 

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  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
    Click to report abuse...           Click to reply to this thread     Reply
    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
    Click to report abuse...           Click to reply to this thread     Reply
    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
    Click to report abuse...           Click to reply to this thread     Reply
    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • Very slow broadband speeds

    Hello
    My first post, and I'm hoping that someone will be able to help me with this.
    For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get.  I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement.  I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
    speedtester.bt.com shows:
    Your configured download throughput speed for this service is 135 k
    and then:
    Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
    My hub stats are:
    ADSL line status
    Connection information
    Line state Connected
    Connection time 1 day, 13:59:54
    Downstream 1,504 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Interleaved
    Noise margin (Down/Up) 15.0 dB / 19.0 dB
    Line attenuation (Down/Up) 60.0 dB / 31.5 dB
    Output power (Down/Up) 16.6 dBm / 11.9 dBm
    Loss of Framing (Local) 0
    Loss of Signal (Local) 0
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 4586 / 92
    CRC Errors (Down/Up) 297 / 2147480000
    HEC Errors (Down/Up) nil / 72
    Error Seconds (Local) 221
    I hope this is enough information, but I'll happily supply anything else if I can.  The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
    Thanks for any help.
    Deej.

    Once a line is stable and working well, it's best left running 24/7
    Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
    And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
    This is done to achieve stability, and decrease throughput purposefully, all done automatically.
    What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
    faceplate, leave it connected and wait for the throughput to increase.
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    Eventually the noise margin will decrease, sync will increase, and IP profile go up.
    Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
    Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
    It may be the cause of the problems.  It could be REIN on the network portion of the connection or dslam
    crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

  • VERY slow broadband speeds (0.76mbps) Phoneline?

    VERY slow broadband speeds (0.76mbps)
    Options 
    on 28-10-2012 12h38
    ROUTER STATISTICS
    System Up Time: 0:08:24
    Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
    MER
    2351
    2177
    0
    136
    104
    0:00:56
    324
    0
    0
    0
    0
    0:08:24
    6762
    6743
    0
    164
    132
    0:07:57
    ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
    766 kbps
    414 kbps
    48.5 db
    27.1 db
    15.7 db
    16.3 db
    I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket. 
    Any help would be appreciated. 
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    Hi Joe,
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    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow broadband speed/connection dropping.

    Hi, I discovered yesterday that my Hub was unable to connect to broadband, this was around 5pm, at around 7-8pm, the hub was then able to connect to broadband, but with painfully slow speeds, (under 1Mbps download). Connection ha not been any better today and regularly cuts out before reconnecting. Until around 5pm the broadband cut out completely, and did not reconnect. Much like yesterday's problem. It can't be a line fault without our house as the phone works fine, and the broadband was reaching 7Mbps downloads before Wednesday. It's as if BT have come out and downgraded the line. Infact, I'm writing this message using a BT Openzone hotspot from another router in my street, which is capable of 3Mbps download speeds, much faster than what my Hub is able to manage.
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    Hi Welcome to the forums
    Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/wireless/hub3_wireless.html
    If you post the full stats from your router
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    also post the full results from http://speedtester.bt.com/
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    also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    Then someone here may be able to help and offer more advice.
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very slow broadband speed and random disconnection...

    I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
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    I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop.  Im in scotland, dundee in the DD2 post code area if that matters.
    I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
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    Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
    DSL Connection   
    Link Information
    Uptime:    0 days, 0:29:27
    Modulation:    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:    448 / 768
    Data Transferred (Sent/Received) [MB/MB]:    19.28 / 20.58
    Output Power (Up/Down) [dBm]:    12.5 / 13.5
    Line Attenuation (Up/Down) [dB]:    27.5 / 47.0
    SN Margin (Up/Down) [dB]:    23.0 / 13.5
    Vendor ID (Local/Remote):    TMMB / IFTN
    Loss of Framing (Local/Remote):    0 / 0
    Loss of Signal (Local/Remote):    0 / 0
    Loss of Power (Local/Remote):    0 / 0
    Loss of Link (Remote):    0
    Error Seconds (Local/Remote):    0 / 0
    FEC Errors (Up/Down):    0 / 1,216
    CRC Errors (Up/Down):    0 / 0
    HEC Errors (Up/Down):    0 / 0
    Line Profile:    Interleaved
    Aut inveniam viam aut faciam

    Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
    The speedtester on the other hand is working. Here are those results:
    1. Best Effort Test: -provides background information.
    Download Speed
    409 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 409 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
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    Upload Speed
    307 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 307 Kbps
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     Upstream Rate IP profile on your line is - 448 Kbps
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    Aut inveniam viam aut faciam

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    Upstream:
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    Hi Reed_Richards,
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    @remondo,
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    1) http://bt.custhelp.com/app/answers/detail/a_id/15036
    2) http://btbusiness.custhelp.com/app/service_status
    3) http://usertools.plus.net/exchanges/? 
    4) http://usertools.plus.net/exchanges/mso.php 
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    Upstream  910 Kbps
    Connection time  0 days, 2:25:16  
    Data transmitted  38.15 MB 
    Data received  43.81 MB
    Broadband user name  [email protected]  
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    0 Kbps
    500 Kbps
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    Upstream:
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  • Broadband speed slow, high noise margin

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  • Broadband Speed - So Slow Its Unuseable

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    Upload Speed (Mbps): 0.36
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