Slow speed after engineer visit

I joined BT broadband from AOL. With aol I had an average speed of 2.5 meg, which is fine for me. Move to BT and since the arrival of the bt home hub have had a download speed of 0.000 . I am not kidding.
After 3 weeks get an engeneer out who yesterday fixed the problem, saying something about cables, and that the one thousand errors (not kidding again) had now been resolved.
Wake up this morning. Issue returns. It has taken me 20 minutes to load the BT web page. I have tried BT help, who after ordering me to restart my router...even when I protested..and seamed to preach about my distance from the exchange, I have given up phoning them for them not to understand I had an engeneer out yesterday and yesterday issue was resolved only to return again.
Hub Stats
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ31820319
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 25/07/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 00:26:30
6. Bandwidth:
448 / 6336
7. Data sent/received:
7.8 MB / 17.7 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-7WH2
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-7WH2
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:00:6b:3a
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
As you can see my router is getting speed...but I am getting pages and pages of packet errors. I know I have not been online that long..due to a stupid reset ordered from BT support... but yesterday the BT whole sale test had my speed at 3 meg... am now at the following
my speed now is the above, it varies from this then drops all the way down to 0.00.
I am using the test socket
Filters are new
I only have one phone line
I do not have any devices causing any Rein on the premises
Phone line is used for nothing other than my broadband.
How do I get past dealing with the twenty same questions when I phone BT. The engeneer yesterday was here for three hours and said he would add a note on my file..but when I phone BT I get the usual 'do a speed test..reset your router...blah de blah you're some distance from the exchange...are you using wireless or wired.'

Hi Lisagibbins1982
Thanks for your post and sorry about the problems with your broadband speed. If you drop me in an email we'll be happy to help. Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thanks
Neil
BT Forum Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Slower speed after engineer visit

After losing my broadband connection last week an overreach engineer came out today and found that an ant infestation further down the road had disconnected the cables! My connection speed is now only 1mbs when previously it was 4.5. Should I expect to see thIs increase fairly quickly in the 10 day period or will it take a while?

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:44
Downstream:
1,150 Kbps
Upstream:
440 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.7 dB / 17.2 dB
Line attenuation (Down/Up):
58.0 dB / 34.2 dB
Output power (Down/Up):
0.0 dBm / 12.7 dBm
FEC Events (Down/Up):
197 / 63
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
BT Speed Test gives my connection speed as 1.2mbps and estimated speed as 3.5mbps (I was getting 4.5mbps before the engineer fixed the connection issue)
I am connected to a spur off the master which is about 4 meters away and when I have connected directly to the test port I get the same result.
I have also tried the quite line and hear nothing.
Thanks :-)

Slow internet after Engineer visit

1 - BT engineer replaced the multiplex on our block of 4 houses today.
2 - My Hub is connecting at 7339 down , 910 up.
3 - Internet crawls along at 344 Kbps according to www.broadbandspeedchecker.co.uk
4 - BT speedtester fails to run with error message to try again later or contact ISP.
Is it something the engineer did or is BT having problems for a while ?
Ta,
Del.
Solved!
Go to Solution.

Speedtester completed but with stange results.

Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

SLOW speeds after sw update - Novatel 4G LTE router with voice

My device auto-updated to sw 2.0 and ever since am getting 1-3 Mbps up/down. Prior to the sw update, I was getting "normal" LTE speeds ranging from 15-25 Mbps up/down.
Verizon processed a replacement (was brand new, swapped in-store) with same experience. Speeds were normal but after a few minutes of being powered on, the router auto-updates to 2.0 and slow speeds thereafter.
Phone front line has been nice but since this device is so new hoping posting here with get the attention of someone to correct this issue. Swapping for replacement devices isn't solving the problem.
Anyone else? Ideas for a fix?

Ok, I just followed JoeL and am awaiting approval. For reference, see the image of 3 speed tests this morning conducted on an LTE iPad. No other devices are connected to the router.
connected to the wireless network broadcast by the Verizon 4G LTE router - 0.6 down/up, unacceptable
connected straight to the Verizon LTE network - 34 down / 9 up, fine
home wireless network
The 1st test should look very similar to the 2nd since both are using the Verizon LTE network

Slow speed after line repair

Hi, we had trouble with our phone /BB and vision which were down for about ten days. fault was found to be the line between pole and the main socket into the house, The; B.T engineer replaced the line and socket; which sorted out the phone, but internet was still down. BB was showing as connected, but would not connect to internet and no BT vision service. Phoned BT and Indian lady guided me through different settings and after about half an hour we managed to get the hub to connect to the internet. The speed is very slow now and this is affecting our BT vision as well. I realise that it can take up to ten days for the line to reset to its best setting. can anybody help with the info obtained from our HH1.5 which is wired by ethernet cable to the computer with nothing else connected or running at time of speed test. Original BT speed test result: BT Speed test.08/06/2011 --2am Test1 comprises of two tests 1. Best Effort Test: -provides background information. Download Speed 5751 Kbps 0 Kbps 7150 Kbps Max Achievable Speed Download speedachieved during the test was - 5751 Kbps For your connection, the acceptable range of speedsis 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :7136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6295 Kbps ==================================Latest Hub info shows: DSL Connection Link Information Uptime: 1 day, 10:57:05 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.79 / 993.94 ========================================================================= DSL Connection Link Information Uptime: 1 day, 10:58:21 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.80 / 993.94 Output Power (Up/Down) [dBm]: 12.5 / 0.0 Line Attenuation (Up/Down) [dB]: 13.5 / 24.0 SN Margin (Up/Down) [dB]: 9.0 / 31.5 Vendor ID (Local/Remote): TMMB / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 2 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 2 / 0 FEC Errors (Up/Down): 0 / 171 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0 Line Profile: Fast Are these in line with what might be expected and should my profile return to the original settings?

you have now been upgraded to 21CN adsl2+. Your noise margin is very high but there is a 10 day training period after an upgrade so just leave it connected with no manual resets.
21CN is more aggressive if you have any noise on your line and what was a good connection with adslmax may not initially be a good connection with 21CN. However if you have a noise problem after training come back and someone will provide assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after line fixed

Hi,
We recently had a problem with our line (lots of noise), so an openreach engineer came out, who was very helpful, and replaced a large section of the outside line that had degraded and fitted a new master box. I was aware that after fixing the fault, I would have to wait for the broadband to retrain, and reset the noise margin on the IP profile.
But I was quite supprised that the day after my speed had actually reduced further. Ive phone the help line, where I was told there was a problem, but no-one seems to be able to sort it, and ive been told to wait. This is very annoying as I had over 11Mbps before the fault, and now its that slow its pretty much unusable for streaming video / games.
This is my current ADSL stats,
Downstream:
1.123 Mbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.4 dB / 28.6 dB
Line attenuation (Down/Up):
29.1 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.5 dBm
FEC Events (Down/Up):
215 / 41
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
16 / 0
(before the fault, the nosie margin was ~7db each way)
Any Suggestions of what to do next would be greatly appreciated, as the call centre's dont seem to be of any use.

Upto 2d 10hours it remained exactly the same. Ive just come in from work now, where it should have reached 3d 5hours, but here is the status
Connection Information
Line state:
Connected
Connection time:
0 days, 05:44:10
Downstream:
1.123 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.2 dB / 13.0 dB
Line attenuation (Down/Up):
29.0 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.0 dBm
FEC Events (Down/Up):
429 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
20 / 0
It looks like it has resynced, and the upstream nosie margin has reduced, and the upstream speed improved. The downstream though is exactly the same. I really cant wait another 3 days again, as ive now been without usable internet for 7 days already, and i will probably need it for work this weekend.
So what do i do next?

Slow Speed after Fault Repair

Hi all,
Had a fault on my broadband line for a few months .. random disconnections and poor speed until finally my broadband speed fell through the floor. After a few phone calls to the helpdesk they indentified a fault in the network. One month later and the underground line running down the road is now replaced and all seems good. However the speed on my broadband line hasn't started to recover yet .. 6 days so far ..
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
888 kbps
Line Attenuation
41.0 db
19.8 db
Noise Margin
30.4 db
10.8 db
Download speedachieved during the test was - 0.22 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Based on the attenuation and noise margin I think I should be able to achieve around about 6Mbs which is slightly slower than before the fault occured but the IP profile seems to be stuck at 0.25Mbs.
Is it worth waiting longer to see if it improves or do I need to get the IP profile reset and start the 10day training process in motion?
cheers
Els

This link should also help to explain it.
Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow speed after software update

my system is slow after the last software update. I don't know what software I currently have. not tech savvy. just want my mac back

Hello,
Savvy or not, it's important to keep track of what you do on your computer in the event that something doesn't behave properly and you need to reverse it. This software update you ran, was it the Apple Software Update? Do you at least know version of OS X you're running? Based on what version of OS X you're running there are differents way to see what was recently installed/updated but as a baseline it's important to know if you're running OS X 10.5, 10.6, 10.7 or 10.8 on the machine.

Slow speed after new contract

In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after new dropline fitted.......Possibl...

Hello all,
I have had a new dropline fitted to cure a worsening crackle on my line (particularly when it was raining), however my broadband speed has now dropped to 2mb/s whereas prior to this fault it was running at approx 14mb/s.
I realise there is a training period, and sure enough my hub rebooted after 4 days and increased my upload speed ip from 400kb/s to 888kb/s, but the download ip stayed at 2mb/s. After a day it rebooted again at about 5 in the morning but with no improvement in my ip's. My current hub status is;
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 02:30:14
Downstream:
2.213 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
24.6 dB / 13.2 dB
Line attenuation (Down/Up):
15.6 dB / 7.6 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
30 / 2540
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 117
Error Seconds (Local/Remote):
0 / 9
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........
Solved!
Go to Solution.

The results of a speed test is;
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.7 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.7Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
Is it possible I have a stuck IP profile ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Slower speeds after network upgrade

Hi folks,
On July 19th my exhange received a network upgrade(Glenrothes South,i believe) and since then my speeds have dropped by around 20% ant both peak and off-peak times.
Phoned BT and was told about the 10 day settling time,which i was already aware of and never notied there to be any change during and after the period in speed whenever i have had a braodband connection installed,i monitor this closely btw.
Does anyone have any advice on my next course of action to remedy this as i fail to see why i should continue to pay for a supposedly upgraded service which is infact worse than before.
Thanks ,in advance
Steven
Solved!
Go to Solution.

Thanks for the rapid rapid replies guys,much appreciate.
Ihave both a wireless and etherent Pc's in the house,results look pretty much the same when test is run on each Pc
Here are the results for the wireless pc...........
FAQ
<script type="text/javascript"></script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2616 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2616 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 928 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
2. Upstream Test: -provides background information.
Upload Speed
681 Kbps
0 Kbps
928 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 681 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 928 Kbps

Slower speeds after 21cn "upgrade"

last saturday my internet went out (flashing orange light) and after 3 days they traced the fault to the fact that they were actually upgrading our exchange MRLOW lower peover to 21cn and i was told that when it all came back on i would be on 21cn broadband and my speeds would be alot faster than i was getting now so i was happy to wait. after 5days it came back on but my speeds are actually worse than before the upgrade. before i was synced at 2mb. could i get switched to the new and improved 21cn speeds please?
i was also told that after 3days of no broadband you can get that months broadband cost refunded as compensation, can i get that actioned too please?
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.15 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
Line state:
Connectedppp0_0
Connection time:
3 days, 23:43:01
Downstream:
1.125 Mbps
Upstream:
288 Kbps
Solved!
Go to Solution.

you can see from the checker results the adsl2 increase is minimal if at all. what's worse is if you had stability problems with adslmax then 21Cn will not help and may even make matters worse as it is far more aggressive on any line noise
looks like the fixed 2mb connection may still be best for you
as you appear to have dropped to a fixed 1mb connection I have asked mods to help and they will post a contact us link on reading this
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after fault fixed

i had a line fault fixed on thursday,after about 10 days of losing bb sync about 12 times a day, everything seems ok now, but my snr has doubled and speed seems to be fixed to 9722 down and 888 up, before the fault it was about 16500 down and 1070 up, should i see if i can get my snr and profile reset.
here are my router stats
Mode:
ADSL_2plus
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
123
152
Attenuation (0.1 dB):
245
132
Output Power (0.1 dBm):
0
119
Attainable Rate (Kbps):
19336
888
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
9722
888
0
0
MSGc (# of bytes in overhead channel message):
98
10
0
0
B (# of bytes in Mux Data Frame):
20
13
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
8
0
0
T (Mux Data Frames over sync bytes):
9
9
0
0
R (# of check bytes in FEC Data Frame):
12
16
0
0
S (ratio of FEC over PMD Data Frame length):
0.687
4.0
0.0
0.0
L (# of bits in PMD Data Frame):
3840
256
0
0
D (interleaver depth):
448
8
0
0
Delay (msec):
7.70
8.0
0.0
0.0
INP (DMT symbol):
5.60
2.0
0.0
0.0
Super Frames:
329563
292564
0
0
Super Frame Errors:
0
7
0
0
RS Words:
308469396
1007049
0
0
RS Correctable Errors:
469
1054
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
0
4
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
121577762
11085813
0
0
Data Cells:
1011537
169939
0
0
Bit Errors:
0
784
0
0

have had the hh on for three days now still no change, here are the stats
ADSL line status
Connection Information
Line state
Connected
Connection time
3 days, 00:24:15
Downstream
9,326 Kbps
Upstream
616 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
18.4 dB / 13.5 dB
Line attenuation (Down/Up)
26.1 dB / 11.5 dB
Output power (Down/Up)
26.3 dBm / 0.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
87 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
138 / 0
Error Seconds (Local/Remote)
3 / 0

Slow speeds after transient line noise

Morning.
I've had a problem with line noise this morning that seems to have re-set the IP profile for my line (speed test attached).
Could an admin please look into this?
Many thanks in advance.
-John-
Download speed achieved during the test was - 4895 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :13219 Kbps(DOWN-STREAM), 1151 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.36:20.65:65.99 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Hi Waub,
Thanks for the email, I'll get back to you shortly about this, need to check a few things first.
Ta,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after engineer visit

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