Slow speed after line repair

Hi, we had trouble with our phone /BB and vision which were down for about ten days. fault was found to be the line between pole and the main socket into the house, The; B.T engineer replaced the line and socket; which sorted out the phone, but internet was still down. BB was showing as connected, but would not connect to internet and no BT vision service. Phoned BT and Indian lady guided me through different settings and after about half an hour we managed to get the hub to connect to the internet. The speed is very slow now and this is affecting our BT vision as well. I realise that it can take up to ten days for the line to reset to its best setting. can anybody help with the info obtained from our HH1.5 which is wired by ethernet cable to the computer with nothing else connected or running at time of speed test. Original BT speed test result: BT Speed test.08/06/2011 --2am Test1 comprises of two tests 1. Best Effort Test: -provides background information. Download Speed 5751 Kbps 0 Kbps 7150 Kbps Max Achievable Speed Download speedachieved during the test was - 5751 Kbps For your connection, the acceptable range of speedsis 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :7136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6295 Kbps ==================================Latest Hub info shows: DSL Connection Link Information Uptime: 1 day, 10:57:05 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.79 / 993.94 ========================================================================= DSL Connection Link Information Uptime: 1 day, 10:58:21 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.80 / 993.94 Output Power (Up/Down) [dBm]: 12.5 / 0.0 Line Attenuation (Up/Down) [dB]: 13.5 / 24.0 SN Margin (Up/Down) [dB]: 9.0 / 31.5 Vendor ID (Local/Remote): TMMB / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 2 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 2 / 0 FEC Errors (Up/Down): 0 / 171 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0 Line Profile: Fast Are these in line with what might be expected and should my profile return to the original settings?

you have now been upgraded to 21CN adsl2+. Your noise margin is very high but there is a 10 day training period after an upgrade so just leave it connected with no manual resets.
21CN is more aggressive if you have any noise on your line and what was a good connection with adslmax may not initially be a good connection with 21CN. However if you have a noise problem after training come back and someone will provide assistance
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Similar Messages

Slow Speed after Fault Repair

Hi all,
Had a fault on my broadband line for a few months .. random disconnections and poor speed until finally my broadband speed fell through the floor. After a few phone calls to the helpdesk they indentified a fault in the network. One month later and the underground line running down the road is now replaced and all seems good. However the speed on my broadband line hasn't started to recover yet .. 6 days so far ..
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
888 kbps
Line Attenuation
41.0 db
19.8 db
Noise Margin
30.4 db
10.8 db
Download speedachieved during the test was - 0.22 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Based on the attenuation and noise margin I think I should be able to achieve around about 6Mbs which is slightly slower than before the fault occured but the IP profile seems to be stuck at 0.25Mbs.
Is it worth waiting longer to see if it improves or do I need to get the IP profile reset and start the 10day training process in motion?
cheers
Els

This link should also help to explain it.
Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow speed after line fixed

Hi,
We recently had a problem with our line (lots of noise), so an openreach engineer came out, who was very helpful, and replaced a large section of the outside line that had degraded and fitted a new master box. I was aware that after fixing the fault, I would have to wait for the broadband to retrain, and reset the noise margin on the IP profile.
But I was quite supprised that the day after my speed had actually reduced further. Ive phone the help line, where I was told there was a problem, but no-one seems to be able to sort it, and ive been told to wait. This is very annoying as I had over 11Mbps before the fault, and now its that slow its pretty much unusable for streaming video / games.
This is my current ADSL stats,
Downstream:
1.123 Mbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.4 dB / 28.6 dB
Line attenuation (Down/Up):
29.1 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.5 dBm
FEC Events (Down/Up):
215 / 41
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
16 / 0
(before the fault, the nosie margin was ~7db each way)
Any Suggestions of what to do next would be greatly appreciated, as the call centre's dont seem to be of any use.

Upto 2d 10hours it remained exactly the same. Ive just come in from work now, where it should have reached 3d 5hours, but here is the status
Connection Information
Line state:
Connected
Connection time:
0 days, 05:44:10
Downstream:
1.123 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.2 dB / 13.0 dB
Line attenuation (Down/Up):
29.0 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.0 dBm
FEC Events (Down/Up):
429 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
20 / 0
It looks like it has resynced, and the upstream nosie margin has reduced, and the upstream speed improved. The downstream though is exactly the same. I really cant wait another 3 days again, as ive now been without usable internet for 7 days already, and i will probably need it for work this weekend.
So what do i do next?

Slow broadband after line repair

FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
71 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 71 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :4576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Ok so My line had problems and was fixed, over 24 hours ago but my profile is still limited at 135mb. The BT guys in India are worse thean useless and there seems to be no way of talking to someone who actually understand IP config limits and can re baseline this profile. The wait another 24 hours each time you talk to anyone at BT wears very thin.
Any suggestuions?

has your router managed to hold your connection without disconnections since the engineer visit?
If so and you profile has not increased by tomorrow then I would email the mods for assistance giving your account and phone number and a link back to this thread [email protected]
I think your profile may wll be stuck and need a 'kick' into action
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Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
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Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Capped (very slow) broadband speed after line repa...

Hello,
I have just had my BT line repaired due to a fault on the line 400 metres from my property. However, although the line is now fine and there is no crackling and a normal dial tone, my broadband speed seems to be capped at 273 kbps download and 811 kbps upload speeds. It won't go any faster. Before I would get roughly 2.5mb. My noise margin is 8db (it has always been quite low) and line attenuation is 58.5db (I am a fair way from the exchange).
Is there any way to manually reset the IP profile so that it goes back to normal or do I have to wait until the exchange server thinks my line is "stable"?
Any help much appreciated...
Many thanks.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
from the information you have provided you are on 21CN adsl2 and your profile will be correct as it changes as and when your conenction speed changes. problem is probably your low connection speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

SLOW speeds after sw update - Novatel 4G LTE router with voice

My device auto-updated to sw 2.0 and ever since am getting 1-3 Mbps up/down. Prior to the sw update, I was getting "normal" LTE speeds ranging from 15-25 Mbps up/down.
Verizon processed a replacement (was brand new, swapped in-store) with same experience. Speeds were normal but after a few minutes of being powered on, the router auto-updates to 2.0 and slow speeds thereafter.
Phone front line has been nice but since this device is so new hoping posting here with get the attention of someone to correct this issue. Swapping for replacement devices isn't solving the problem.
Anyone else? Ideas for a fix?

Ok, I just followed JoeL and am awaiting approval. For reference, see the image of 3 speed tests this morning conducted on an LTE iPad. No other devices are connected to the router.
connected to the wireless network broadcast by the Verizon 4G LTE router - 0.6 down/up, unacceptable
connected straight to the Verizon LTE network - 34 down / 9 up, fine
home wireless network
The 1st test should look very similar to the 2nd since both are using the Verizon LTE network

Stuck at 0.25 Mbps for 16 days after line repair

Hello,
I am currently experiencing some very slow broadband speeds following repair of a line fault. I believe it is due to a banded profile, although I'm not an expert.
We had terrible noise on our telephone line. As you can imagine, our broadband was severely affected. The fault was repaired on 18th June and now the telephone line is nice and quiet.
However, the broadband has failed to recover. It's now been 16 days since the repair and I've been pulling my hair out. I was told I have to wait 10 days or more for the broadband to recover. Can anyone explain why this is necessary? Contractually am I obliged to suffer an extended period of low speed following a repair? I'm sitting here staring at a solid 32 dB SNR margin whilst paying BT for an unusuable broadband connection.
I have paid for a 3G Modem and SIM card because the BT Broadband is currently unusable. Has anyone ever had success in recovering these type of costs from BT?
Any advice appreciated. Speedtests and router stats below (Draytek Vigor 2830n).
Thanks,
Brian
Signal-Noise Ratio Margin
Loop Attenuation

i agree you are in a banded profile and need to stay connected 24/7 for 3/5 days and the banding should release and noise margin drop down to 12/15db with corresponding speed increase. You then to remain connected as noise margin drops probably in steps of 3db until it gets to normal 6db
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

After line repair - all nearby speeds increase - e...

Following recent repair to local underground line, all of my neighbours speeds have increased. We have suffered with less than one meg for 12 months, but now my neighbours are reporting between 2.5 and 3 megs.
Here are my stats. Router plugged in to the test socket 24/7. For past seven days. Connection just reset by a nice lady in India who has 'escalated' the matter for me. Can any of you kind souls on here offer any insight?
Line state
Connected
Connection time
0 days, 0:13:55
Downstream
2,144 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.1 dB / 18.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.8 dBm / 11.9 dBm
Loss of Framing (Local)
20
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
119 / 8
CRC Errors (Down/Up)
4 / 2147480000
HEC Errors (Down/Up)
nil / 8
Error Seconds (Local)
6087
Speedtest is currently down for me but my most recent test this morning gave
1696 down, 448 up and IP Profile of 1250. (this has moved up over the week from 500 at the time of the fault)

did you notice if the uptime on the router was 7 days before it was reset? for a connected time of 14min you have a very large number of error seconds. have you tried the quiet line test to make sure there is no noise - dial 17070 option 2 and you should hear nothing. preferably with corded phone in filter at test socket where router is
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speeds after transient line noise

Morning.
I've had a problem with line noise this morning that seems to have re-set the IP profile for my line (speed test attached).
Could an admin please look into this?
Many thanks in advance.
-John-
Download speed achieved during the test was - 4895 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :13219 Kbps(DOWN-STREAM), 1151 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.36:20.65:65.99 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Hi Waub,
Thanks for the email, I'll get back to you shortly about this, need to check a few things first.
Ta,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Automatic reset after line repairs? And excessive ...

I returned from a trip to rural India, with excellent broadband, to find my home broadband has been unusable for the first two weeks of November, and is currently operating at 0.5Mbs, a quarter of its usual speed. This is due to a large cable fault and now repair occurring locally. I am only aware of this through word of mouth from the neighbours, no communications at all from BT.
Presumably the current speed is due to the line being dodgy and the frequent disconnections. My question is whether the line will automatically return to full speed when the fault is fixed?
It currently is not fixed, as the phone is off, and hasn't worked for a few days.
The other question is whether BT has made its broadband usage meter any less inaccurate than it used to be, as I seem to have managed to download 6GB mostly during the first off-time at the start of the month? I have been getting suspicious of the meter as I've run over the 10GB limit a few times recently unexpectedly. And no iplayer or online videos here to complicate matters, all far too slow!
Thanks,
Paul.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Broadband after line fault

Hi,
I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
4 days later the steady blue BB light came back on on my hub (after flashing purple/orange for at least an hour) and since then my speed has been so bad it feels like I'm back on dial up! Downloading is impossible, the connection drops at least 3 times a day and the BB light on my hub goes back to the orange/purple light for long spells.
Everytime I phone the fault line I get told that my line tests OK to wait untill my line 'settles in' again after having the fault. I've left it for over a week now and there has been no improvement at all - My router has been plugged into the test socket directly for the last 48 hours too but that made no change.. I'm sick fed up of being told to 'wait a while' by the indian fault team! I'm hoping for some advice on the state of the line from you guys - is it worth calling back the fault team (again!) and pushing for an engineer call out?
I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
I've got a Home Hub 3.
The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
Download Speed (Mbps): 0.07
Upload Speed (Mbps): 0.35
Ping Latency(ms): 82.38
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:21:52
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 25.0 dB
Line attenuation (Down/Up):
5.0 dB / 3.5 dB
Output power (Down/Up):
11.8 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
My Exchange is only about 400m away.
Any information would be much appriciated (and sorry for the long post!)

Results are:
Download Speed (Mbps): 0.09
Upload Speed (Mbps): 0.35
Ping Latency (ms): 62.50
Diagnostic test:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Slow Broadband after line fault fixed

Hi,
After a fault was fixed on the line two weeks ago Broadband speed has been incredibly slow - 32kBs at the most (previously it was around 400kBs)
After replacing the microfilter, resetting the router, plugging directly into the test socket I just left it alone but have seen no improvement.
Tried the quiet line test and all seems fine.
Looks like the router disconnected at least once, otherwise the connection time should be longer
Stats today...
Line state:
Connected
Connection time:
3 days, 22:43:33
Downstream:
287.1 Kbps
Upstream:
1.088 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.9 dB / 4.9 dB
Line attenuation (Down/Up):
44.2 dB / 28.1 dB
Output power (Down/Up):
17.6 dBm / 12.7 dBm
FEC Events (Down/Up):
134945 / 6918
CRC Events (Down/Up):
0 / 341
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 246
Error Seconds (Local/Remote):
0 / 211
Any suggestions would be appreciated
Also I saved the stats from the 29th Sept, the day after the line was fixed if they are any use, much the same except Noise Margin was 14.9 dB / 10.6 dB
Solved!
Go to Solution.

Hi,
Yesterday mods replied that there was indeed still a fault (didn't specify what) and they were looking into it.
This morning broadband was back and faster than ever
Thanks to all involved
My current stats, in case anyone's interested...
Line state:
Connected
Connection time:
0 days, 13:14:59
Downstream:
5.615 Mbps
Upstream:
1.04 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 5.7 dB
Line attenuation (Down/Up):
44.2 dB / 28.1 dB
Output power (Down/Up):
19.8 dBm / 12.7 dBm
FEC Events (Down/Up):
379372 / 686
CRC Events (Down/Up):
471 / 60
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
6422 / 41
Error Seconds (Local/Remote):
277 / 169

Slower speed after engineer visit

After losing my broadband connection last week an overreach engineer came out today and found that an ant infestation further down the road had disconnected the cables! My connection speed is now only 1mbs when previously it was 4.5. Should I expect to see thIs increase fairly quickly in the 10 day period or will it take a while?

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:44
Downstream:
1,150 Kbps
Upstream:
440 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.7 dB / 17.2 dB
Line attenuation (Down/Up):
58.0 dB / 34.2 dB
Output power (Down/Up):
0.0 dBm / 12.7 dBm
FEC Events (Down/Up):
197 / 63
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
BT Speed Test gives my connection speed as 1.2mbps and estimated speed as 3.5mbps (I was getting 4.5mbps before the engineer fixed the connection issue)
I am connected to a spur off the master which is about 4 meters away and when I have connected directly to the test port I get the same result.
I have also tried the quite line and hear nothing.
Thanks :-)

Slow speed after new contract

In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after line repair

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