Slow speed for months after line fault - stable co...

Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Still on slow speed, 11 days after line fault was ...

I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out! Many thanks.

Hi Epona222,
I am sorry to hear that this isn't sorted yet. I will take this on from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

This is my 3rd macbook air and pro that kicks me out my yahoo email all the time and tells me my password is wrong when its not this been going on 2 years 3 different macs sometimes it dont do it for months after a software update

this is my 3rd macbook air and pro that kicks me out my yahoo email all the time and tells me my password is wrong when its not this been going on 2 years 3 different macs sometimes it dont do it for months after a software update

Don't switch email providers. Switch to another email client on your Mac. It is not Yahoo. I have 3 Yahoo accounts and never have any problems getting or sending mail from/to those accounts. But I don't use the built in Mac Mail program. I use Thunderbird. I use thunderbird on both Mac OS X and Windows. Been using it for some time now with no problems getting my Yahoo mail, Google gmail mail or form my work email account.

Slow Broadband after line fault

Hi,
I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
4 days later the steady blue BB light came back on on my hub (after flashing purple/orange for at least an hour) and since then my speed has been so bad it feels like I'm back on dial up! Downloading is impossible, the connection drops at least 3 times a day and the BB light on my hub goes back to the orange/purple light for long spells.
Everytime I phone the fault line I get told that my line tests OK to wait untill my line 'settles in' again after having the fault. I've left it for over a week now and there has been no improvement at all - My router has been plugged into the test socket directly for the last 48 hours too but that made no change.. I'm sick fed up of being told to 'wait a while' by the indian fault team! I'm hoping for some advice on the state of the line from you guys - is it worth calling back the fault team (again!) and pushing for an engineer call out?
I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
I've got a Home Hub 3.
The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
Download Speed (Mbps): 0.07
Upload Speed (Mbps): 0.35
Ping Latency(ms): 82.38
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:21:52
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 25.0 dB
Line attenuation (Down/Up):
5.0 dB / 3.5 dB
Output power (Down/Up):
11.8 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
My Exchange is only about 400m away.
Any information would be much appriciated (and sorry for the long post!)

Results are:
Download Speed (Mbps): 0.09
Upload Speed (Mbps): 0.35
Ping Latency (ms): 62.50
Diagnostic test:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Broadband still slow after line fault

Hi there,
Hope you guys can help me out
On saturday 24/11/12 I lost my broadband/phone line the whole lot, i believe due to the rather unpleasent
weather that weekend. I reported the fault, and on saturday 01/12/12 BT reported it as fixed, which was
correct, phone was working and as expected, broadband reconnected but slow.
Before the fault I would get speeds between 2000 - 4000kbps depending on time of day etc.
After the fault it was running at 572kbps and stayed here for a couple of days, although we were getting a lot of disconnects, the last one dropping the speed to 288kbps
I connected my router (its a netgear not a bt home hub) straight to the test socket and has now been stable for 3 days but no increase in speed as of yet.
My only concern is that using the BT speed tester it says the maximum speed for my connection is 0.25mbps??
Do i need to leave it connected for a couple more days? Anything else I need to try first?
Thanks
Stuart
Router:
WAN up time : 3 days 00:18:07
TxPkts : 433707
RxPkts : 535261
Collisions : 0
Tx B/s : 228
Rx B/s : 1706
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.2db/6.3db
BT Speed Test
Download speedachieved during the test was - 0.19 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi again,
Reporting back after 5 day connection, still no improvement
WAN up time : 4 days 23:58:07
TxPkts : 710094
RxPkts : 844184
Collisions : 0
Tx B/s : 227
Rx B/s : 1503
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.8db/6.0db
BT Speed Test
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Is it worth rebooting my router at all?
Stuart

Slow Broadband after line fault fixed

Hi,
After a fault was fixed on the line two weeks ago Broadband speed has been incredibly slow - 32kBs at the most (previously it was around 400kBs)
After replacing the microfilter, resetting the router, plugging directly into the test socket I just left it alone but have seen no improvement.
Tried the quiet line test and all seems fine.
Looks like the router disconnected at least once, otherwise the connection time should be longer
Stats today...
Line state:
Connected
Connection time:
3 days, 22:43:33
Downstream:
287.1 Kbps
Upstream:
1.088 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.9 dB / 4.9 dB
Line attenuation (Down/Up):
44.2 dB / 28.1 dB
Output power (Down/Up):
17.6 dBm / 12.7 dBm
FEC Events (Down/Up):
134945 / 6918
CRC Events (Down/Up):
0 / 341
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 246
Error Seconds (Local/Remote):
0 / 211
Any suggestions would be appreciated
Also I saved the stats from the 29th Sept, the day after the line was fixed if they are any use, much the same except Noise Margin was 14.9 dB / 10.6 dB
Solved!
Go to Solution.

Hi,
Yesterday mods replied that there was indeed still a fault (didn't specify what) and they were looking into it.
This morning broadband was back and faster than ever
Thanks to all involved
My current stats, in case anyone's interested...
Line state:
Connected
Connection time:
0 days, 13:14:59
Downstream:
5.615 Mbps
Upstream:
1.04 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 5.7 dB
Line attenuation (Down/Up):
44.2 dB / 28.1 dB
Output power (Down/Up):
19.8 dBm / 12.7 dBm
FEC Events (Down/Up):
379372 / 686
CRC Events (Down/Up):
471 / 60
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
6422 / 41
Error Seconds (Local/Remote):
277 / 169

Banded connection after line fault repaired - how ...

Hi there,
I hope someone can help. After a recent line fault where we lost the phone line and broadband connection and the subsequent repair of the line fault, our broadband connection has been banded at .25mb
I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
So, am I back to square one? do I have to wait another 5 days an hope the connection remains intact. Will have had this problem for a month by then whereby I'll have been paying for broadband speed with a dial up connection.
Can anyone recommend anything please?
Here are the stats...

Keith_Beddoe wrote:
This will explain how it works.
Why has my speed dropped
Keith is absolutely correct and his links give good advice ....
However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
Sometimes a fix is not forthcoming first time round, and ADSL can be troublesome with intermittent problems.

Slow speeds for the past 2 weeks

For the past 2 weeks I have been having very slow speeds. At first I thought it was the westell modem which kept powering down, rebooting every 30+ mins or would save the network settings. Purchase a new modem still have the slow speed minus the constant reboots and loss of settings.
Any chance to get my speeds up to what Iam currently paying for?
Package: 1.5-3Mbps
Speed tests form diffrent sites 0.399Mbps to 0.412 Mbps
Former modem: Westell 327W A90-327W15-06
Current modem: Actiontec GT784WN
Downstream Speed: 480 Kbps
Upstream Speed: 448 Kbps
SNR Downstream : 6 dB SNR Upstream : 10 dB
Attenuation Downstream : 63 dB
Attenuation Upstream : 31 dB
Power Downstream 14.3 dBm Power
Upstream 11.9 dBm

Your line isn't in a very good shape to be running on the 1.5Mbps-3Mbps package. As it stands, you barely have enough capacity to support even 1/3 of the 1.5Mbps provisioning. There's simply too much noise.
What you should do first is take one of your modems out to your NID, if you have access to one and plug it into the test jack found inside of the NID. If there is a telephone plug already inserted into it, remove it to gain access to the jack (this will disconnect your home's wiring until you reconnect it). From there, sync up the modem and post up the new Transceiver Statistics you obtain.
Have your speeds been at 1.5-3Mbps in the past? That would also help us. Lastly, if you have Voice Service with Verizon, do you have any noise on your line, such as humming, buzzing, loud static or popping?
========
The first to bring me 1Gbps Fiber for $30/m wins!

For people with an unlimited data plan...does it slow down for you after 2GB?

Ive had my unlimited data plan since i joined AT&T back in 2008 when i bought the iPhone 3G...ive been able to keep it for my current iPhone 4 and now ill be upgrading to iPhone 5 and was wondering if anyone else with an unlimited data plans suffers slowing down of data after 2GB? it mite b more than 2GB but it def does slow down...will this continue to happen or it is it just me?

AT&T's policy explained - http://www.att.com/esupport/datausage.jsp?source=IZDUel1160000000U
Click the "what you need to know". If you exceed 3GB you will be throttled, and you should receive a text message about it the first time you go over.

IPhone 5 unlocked for months, after firmware restore "SIM not supported error"

I purchased a 16GB iPhone 5 a month after initial release from an authorized retialer in Austria, it was factory unlocked (at least I thought so) and has been working wonderful since purchase. I have used it in multiple countries and used many different SIMs. I tried doing a full restore on 6.1.4 and now I receive the "SIM not supported" errror. I tried many SIMs that have previously worked, but no luck. I did a search and according to IMEI.info, it is locked to the Austrian A1 carrier. It seems it went from being unlocked to locked during the restore and now it is pretty much bricked, as I can't get past the activation screen. Help please?

There should be no original carrier as it was factory unlocked. If IMEI.info says its locked to A1, would that certainly be correct? The phone was never even used with them.

Loss of broadband speed after line fault

We have just experienced another of our all too frequent faults on the telephone line. This has now been fixed (OpenReach repaired a couple of joints in our line) or, at least the crackling that was on the line is no longer detectable using quiet line test.
The broadband speed is now at a crawl - see summary router stats below. (router is a NetGear DGND3300). Until the problems downstream speed was about 12Mbit and upstream 0.6Mb ; noise margin was around 6db.
When we have had problems in the past the speed has always recovered within a few hours, on this occasion the speed, noise margin and attenuation haven't budged for 24+ hours. A few questions:-
1. I know that one is advised to wait up to 3 days, but should I expect a gradual improvement over this time or might it suddenly get better? (or have we still got a fault?)
2. Our exchange has been upgraded to ADSL2 since the last time we've had a fault; could this effect the way the line recovers (or not as the case may be!)?
3. The modem is not connected to the master socket at the moment. Although I doubt if this is the source of the problem; I'm tempted to do this. However this would entail disconnecting it - would the 3 day period start all over again?!
System Up Time 24:13:13
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
440 kbps
Line Attenuation
28.5 db
12.7 db
Noise Margin
26.3 db
22.4 db

Connection has now been up constantly, connected to the test socket for 4+ days and performance hasn't changed (see modem stats below)
What do I do next?
System Up Time 96:12:01
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
444 kbps
Line Attenuation
28.5 db
12.6 db
Noise Margin
26.1 db
22.5 db

Slow speeds for about a month now - Joke

Connection information
Line state
Connected
Connection time
4 days, 9:26:55
Downstream
608 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.7 dB / 20.0 dB
Line attenuation (Down/Up)
47.0 dB / 26.0 dB
Output power (Down/Up)
17.0 dBm / 12.4 dBm
Loss of Framing (Local)
25
Loss of Signal (Local)
17
Loss of Power (Local)
0
FEC Errors (Down/Up)
603 / 112
CRC Errors (Down/Up)
19 / 2147480000
HEC Errors (Down/Up)
nil / 56
Error Seconds (Local)
36

Jay12345 wrote:
Guys I have the same problem only mine is worst. The speed has decrease dramatically over the last 3 days.
I did a speedtest as instructed on here. Results.
Download speedachieved during the test was - 171 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 35.94:32.27:31.94 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
====================
Upload speed achieved during the test was - 275 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
Also can someone link me to the BT BB help line so I can talk to someone about this? All the advice on the website end with "contact your ISP if you need further help" but it doesn't provide any numbers or any links to numbers.
welcome to the forum
your problem looks different at first glance. can I suggest you start your own subject and that way replies won't get mixed up between the originator and yourself
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Extremely slow speed for around 2 months (since up...

Hi,
We've been dealing with a ridiculously slow broadband speed ever since BT informed us they were doing an upgrade. It has got continually worse and drops out throughout the day. It was never the speed it should have been anyway, but it was more reliable.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 8:08:39
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 11.4 dB
Line attenuation (Down/Up)
36.5 dB / 20.9 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Any help would be much appreciated, we've tried ringing but it's never been any help.

Sorry didn't realise there were more:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 8:19:00
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 11.5 dB
Line attenuation (Down/Up)
36.5 dB / 20.9 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
142905360 / 4294967264
CRC Errors (Down/Up)
824 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
We are connected to the master socket, we don't have others. I've tried the test, just sounded crackly to me!

PLEASE HELP! SLOW SPEED FOR 5 WEEKS!

Hey all, i've come here as a last resort as im sick of my slow infinity speed and sick to death with bt customer service which does not exist!
Since before christmas my bt infinity package 1 38down/10up has been playing up after 12 midnight! usually after this time my speed would go down from 37download to around 0.5/0.1 soo low that i can't load a web page. Ive tried for weeks contacting bt which takes me to the offshore call centre where iv'e been fobbed of that an engineer is investigating an issue at the exchange or that the issue will be fixed in either 24, 36 or 48 hours numerous times to which it has not.
This last week my internet speed has dropped during the day time where before in the day it was a solid 37down and 10 up it now goes down to 10 meg and now its gone down to 0.1 meg. It went down to 0.1 meg today at around 6.30pm.
These are a list of stats below: Im at my wits end and i just want my broadband fixed! I beg Please someone help me!
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:07:34
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Can someone please help me too! before christmas i was getting low speeds after 12 midnight, going down to 0.1 meg for over 5 weeks now ive had this problem and now in the day where i used to get a solid 37meg down im now at different times, started today at 6.30pm im going down to 0.1 meg.
BT Customer service is disgusting beyone belief, been fobbed of after 12 phone calls. Please someone help.
stats avalibe here:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:45:18
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Slow speeds for last 6 weeks

hi , this is my first post ive the same problem also my speed dropped from around 7 meg to just under 2 meg about 6 weeks ago , rang bt [ india] who were no help at all and told me my line was fine, just before i cancelled my braoadband i decided to have a good forum search and came accross this topic , ive emailed the mods my stats and further details , could you tell me how long it will be till the problem is resolved , sorry to be impatient but after 6 weeks my lack of speed is quite an inconvienience as im sickof my connection stopping and buffering all the time many thanks
my stats areADSL line statusConnection information<script type="text/javascript"></script>
Line state
Connected
Connection time
6 days, 20:52:47
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
15.9 dB / 29.0 dB
Line attenuation (Down/Up)
17.0 dB / 11.5 dB
Output power (Down/Up)
19.8 dBm / 11.5 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
194 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
102
the quiet line test wouldnt work on my home handset, neither will btspeedtest through the net keeps going to cannot display webpage . on speedtest.net im getting a ping of 26, download speed of 1.96 mbps and an upload of 0.38mbps.i tried my spare home hub and that reached the same speeds, new ethernet cables just to be sure the line goes into a micro filter then directly into the wall socket, i was quiter happy with the speed i had [ around 7 meg] it just suddenly dropped with no change to anything inside the house , hopefully you can help , thanks again for your time and effort
Solved!
Go to Solution.

Exchange Status Checker
Results: Dunbar Code: ESDUR
County: Lothian
Enabled: 08 Oct 2003
Market: 2
Virtual paths: Green
There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.
Record last updated: 27 May 11
Historical information for this exchange:
Status Date
21 May 11
13 May 11
11 May 11
11 Mar 11
04 Mar 11
looks like no exchange issues , as i mentioned above the btspeedtest will not work its never worked in the 6 weeks ive been trying to reslove the problem , on al the several other speed test sites ive used its all coming in at around just under 2 meg speed , after trying all new cables / differnt hub also using my laptop via ethernet there is no change still 2 meg

Slow speed for months after line fault - stable co...

Similar Messages

Maybe you are looking for