Slow speed help from India - its a joke!!!

Question

Just had my forst experience of BT customer service from India. What a laugh. Poor English, clearly following a script, she couldn't understand me, I couldn't understand her, she doesn't know anything about computers. She kept on disapearing to read her script and then came back with more inane questions. I really don't hold out much hope for a solution.
Apparently now its a fault with the line and has been reported to BT telephone dept. and will be sorted in a few days. I think she just gave up personally.
Still, I'm getting a reliable 120KPS. should be thankful really!!

Answer 1

Well I dont know if the Indian lady did anything but its back to normal now. Actually better - getting 2600kbps which is 1100 faster than ever before!!
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:19:23
Downstream
3,040 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
18.4 dB / 25.0 dB
Line attenuation (Down/Up)
49.0 dB / 28.5 dB
Output power (Down/Up)
18.9 dBm / 12.6 dBm
Loss of Framing (Local)
350
Loss of Signal (Local)
60
Loss of Power (Local)
0
FEC Errors (Down/Up)
273191 / 0
CRC Errors (Down/Up)
1174 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
6