Slow Speed / IP Profile stuck at 2Mbps

Hi There
Same old problem:-
Profile seems to be stuck at 2mbps
Tried connecting to real master socket
Tried quiet line test - seems ok but I have nothing to compare it with no real noise a few crackles but that was it.
Results
26/08/2013
ADSL line status
Connection information
Line   state
Connected
Connection time
5 days, 0:32:00
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
8.4 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 6.5 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
35 / N/A
HEC Errors (Down/Up)
N/A / 15
Error Seconds (Local)
25
Download speed                         achieved during the test was - 1.93 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
Any help would be appreciated - is it worth trying to get the profile reset?
Regards
Paul

Hi Paulsa,
Thanks for the post and welcome to the forum.  I'd be happy to help with this.
Please drop me an email and include your account details and link to this thread.  You will find my contact link under the 'About me' section of my profile, just click on my username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Re: Help ! ADSL IP Profile Stuck at 2Mbps

    I am having the same issue but the contact me link is no longer working
    I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile
    "I AM GOING TO SAY THIS AGAIN  MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps  there is a link on your forum deating this open reach need to reset my stuck profile"

     personal diagnostic
    Speedtest speedtest@speedtest_domain diagnostic
    Speed test

  • Help ! ADSL IP Profile Stuck at 2Mbps

    Hi,
    My BT broadband speed has been stable at around 7Mbps installation in October 2013.  About three weeks ago my download speed dropped to about 1.92Mbps - I have been through all the appropriate tests using the master socket with numerous devices - all show the same download speed.
    It appears that my IP ADSL profile is stuck at 2Mbps ! Please can the mods assist ?
    I logged a fault with the offshore guys a week ago but they do not seem to understand the issue - simply repeating the fact the DSL conection rate is 8.13Mbps. This does not help if IP profile is set to 2Mbps.
    The link has been stable for 7 days (after they requested a Home Hub reboot).
    Details below - thankyou.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    7 days, 20:42:41
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
     Download speedachieved during the test was - 1.91 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    TCP/IP settings
    Broadband network IP address:
    86.142.45.241
    Default gateway:
    217.47.23.147
    Primary DNS:
    217.32.171.22
    Secondary DNS:
    213.120.234.34
    Solved!
    Go to Solution.

    Certainly looks stuck with 7 days connection time mods will post a contact us link when they read this - tomorrow now. 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Is my IP profile 'stuck at 2Mbps?

    Hi! Hope you can help me.
    I am on unlimited BT broadband and always used to get >7Mbps using the BT speed checker.
    For the past fornight however I have been getting <2Mbps.
    My connection info and results of a speed test are below.
    Can you do something to raise my IP profile speed please? I think this is the problem... I have a quiet voice connection.
       Connection information
    Line state:
    Connected
    Connection time:
    3 days, 05:03:40
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    10.3 dB / 21.0 dB
    Line attenuation (Down/Up):
    35.0 dB / 19.5 dB
    Output power (Down/Up):
    19.8 dBm / 12.3 dBm
    FEC Events (Down/Up):
    0 / 1
    CRC Events (Down/Up):
    1666 / 24
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    3419 / 11
    Error Seconds (Local/Remote):
    0 / 0
    Download speedachieved during the test was - 1.96 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Solved!
    Go to Solution.

    looks stuck
    mods will post a contact us link when reading this 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • ADSL - Slow speed now been stuck at around 28kbps ...

    We usually get up to 2.5MB ADSL speeds but at the moment we get around 28k which seems to be consistant and unbearable.    
    Or configuration is as follows,
    Hub v3 is plugged directly into the master socket.
    Phone is on the extension with a filter on the line.
    Taking a look in the event log in the BT Home Hub for the last connection we see,
    18:21:08, 07 Apr.
    (55036.570000) DSL noise margin: 5.90 dB upstream, 6.20 dB downstream
    18:21:07, 07 Apr.
    (55035.410000) DSL line rate: 911 Kbps upstream, 280 Kbps downstream
    4. Board version:
    BT Home Hub 3.0A
    5. ADSL uptime:
    2 days, 03:47:19
    6. Bandwidth:
    911 / 280
    7. Data sent/received:
    0.1 / 1.1
    To try and remedy this we cycled through the following,
    Re-started the hub - no change
    Took out the BT Accelerator filter on the master socket, thinking it may be faulty - no change
    Changed the filter for another one on the extension phone line thinking it may be faulty - no change
    Plugged the Hub directly into the Test Socket - no signal
    The broadband speedtest gave the following
    "We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly."
    Any other Ideas welcome.
    Thanks,

    So I am performing the ultimate Broadband test - Plugging the HUB directly into the test socket with a filter connected between the socket and the HUB.
    I reset the router to get a clean start.
    The results are as follows,
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 01:39:00
    Downstream:
    280.6 Kbps
    Upstream:
    847.8 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.3 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.1 dB / 7.2 dB
    Line attenuation (Down/Up):
    50.1 dB / 31.5 dB
    Output power (Down/Up):
    14.3 dBm / 12.6 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    2705 / 896
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    1895 / 2766
    Error Seconds (Local/Remote):
    12243 / 1092
    From the logs
    06:51:16, 11 Apr.
    (37452.880000) DSL noise margin: 5.90 dB upstream, 7.90 dB downstream
    06:51:15, 11 Apr.
    (37451.490000) DSL line rate: 899 Kbps upstream, 280 Kbps downstream
    Running the Broadband Speedtest produces the following,
    “We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly. “
    We then ran the following -  http://speedtest.btwholesale.com/
    And got,
    Download Speed(Mpbs) 0.13
    Upload Speed(Mpbs) 0.42
    Ping Latency(ms) 0.00
    At best we seem to get - Download Speed(Mpbs) 0.25
    Connecting directly to the test socket has made no difference. The broadband continues to be abysmally slow.
    I would ask BT to kindly reset our profile if indeed this could be done on the line to improve the speed, i will then recheck again?

  • Please Raise/Uncap IP Profile - Slow speeds

    Hi Guys,
    Up until a week ago I was achieving speeds of between 18-20mb, no issues for
    the past year.
    This last week I've been losing connection intermittently. When it does work
    the speed is between 3-5mbs.
    The current setup is, a master socket box, with my router plugged in via a
    filter.
    Spoke to BT numerous times over the past week, carrying out their tests,
    including quite phone line test and plugging my homehub directly into the
    master test socket with a filter attached.
    I could still here static over the line during this test. Yet still was told
    that they can not see a fault on my line, but that the problem is with my
    home wiring.
    I have not changed any sockets or wiring in my property, up until a week ago
    all was fine. I was not expericing these dreadful disconnects, nor slow
    speeds.
    Nevertheless, I understand faceplates and filters have the potential to giveup,
    so I visited maplins.
    One by one, I replaced the filter attached to router, tested speed, master
    socket faceplate, tested speed and finally the master socket box it'self.
    As you can guess, no change in static on phone line, random router
    disconnects or speed.
    As the week has gone on, the connection has stablized, only a few line diconnects here & there. Can still hear static, speeds have not budged.
    I intend to phone BT again to request an engineer be sent out to test the phone line.
    I'm guessing that the cause of the static is a phone line fault at BT's end.
    And that my slow speeds are due to this phone line fault (instability), but
    also the fact that it looks like my IP profile has been capped. (screenshot
    below).
    Screenshots below of tests I carried out before writing this.
     I used to acheive speeds of between 16-20mb, my IP Profile can't be right.
    Short "Connection time" because of recent disconnect:
    All input will be greatly appreciated. Hopefully one of the mods can atleast in the meantime, increase my IP Profile.
    Thank you in advance,
    Y3n

    Hi Y3n,
    FTTC SHOULD not be too far away for you, viz :-
    Many premises in Fordham are included within the Connecting Cambridgeshire programme. This means that, by the end of 2015, there will be improvements to the broadband infrastructure that will enable many homes and businesses to receive superfast broadband speeds (minimum 24Mbps)* while others will be able to receive fibre broadband speeds of between 2Mbps and 24 Mbps
    It is now confirmed that fibre cabinets bringing superfast broadband will be upgraded December 2014 and March 2015. Check our map of cabinets for more information about where the cabinets are located. For more information about Superfast broadband visit our Superfast Question and Answers Page.
    Best regards,
    dfenceman

  • IP Profile stuck for three weeks

    For the last few years we had fantastic speeds of ~7mbps and apart from a blip at the end of last year where a broken
    Home Hub 2.0 caused our IP Profile to drop to 0.2mbps we've had no problems until now. We live only 500m (as the crow flies) from the phone exchange and the cable length can't be more than 1km.
    Around three weeks ago I noticed our speeds had dropped to around 2mbps, confirmed with speedtest.net. I tried out the bt speedtester and noticed our profile had dropped to 2mbps. I assumed there just a problem with the exchange or something along those lines and decided to leave it a while hoping it would increase. Its been nearly three weeks since then and nothing has changed. I've tried restarting the router twice, although I was reluctant incase it caused the profile to drop further and this has changed nothing, even imediately after restart. 
    I thought I'd check with the forums first rather than calling support as I've never found their help very, well, helpfull. 
    Below is a recent speedtest and the current connection status on the Home Hub 3.
    Download speed achieved during the test was - 1.6 Mbps
    For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
    Additional Information:
    Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2mbps
    Connection Information
    Line state: Connected
    Connection time: 4 days, 22:23:54
    Downstream: 7.938 Mbps
    Upstream: 448 Kbps
    ADSL Settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Fast
    Noise margin (Down/Up): 12.9 dB / 22.0 dB
    Line attenuation (Down/Up): 21.4 dB / 10.5 dB
    Output power (Down/Up): 19.9 dBm / 11.8 dBm
    FEC Events (Down/Up): 0 / 0
    CRC Events (Down/Up): 23 / 6
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 22 / 0
    Error Seconds (Local/Remote): 22 / 6
     Any help would be greatly appreciated and if you need any extra information that I've missed please just ask.
    Thanks,
    Jack

    David81 wrote:
    I notice your noise margin is high, it's usually around 6.1db. If it's any help, have look at my recent thread. In the end it came down to problems with my local cabling which, once replaced, solved the problem.
    BT are able to reset the line if the profile is stuck at a low level but try the 17070 number option 2 for a Quiet Line test and see what happens and point out to BT if it's noisy.
    I have to put on record that it seems to me tha BT are very reluctant to send an engineer, only as a last resort. In my own recent trouble, which lasted the better part of 2 weeks, I was given a variety of "explanations" for the trouble, including telling me my router was incompatible, that there wasn't enough "bandwidth" set within my router (which was nonsense), resetting the line which temporaily improved things but didn't last, and only after many calls and complaints did they finally cave in and send an engineer. They kept insisting that the problem seemed to be all within my property, which it wasn't.
    They could have sent an engineer days ago and spared me an awful lot of wasted time and phone calls.
    as the OP is on the max speed for adslmax the high noise margin is good and cannot be reduced to increase speed.  this gives noise margin in hand which will help give good connection when line upgraded to 21CN
    high noise margin is not always the sign of a problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow speeds. Apparently I don't have a bt broadban...

    After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
    All I've got back so far is:
    "Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
    If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
    Thank you for allowing us to be of service to you. " ....and....
    "This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
    Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
    So I submitted the form. A couple of days later I got an email back with the above included in it.
    1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
    2. No mention of what these missing "details" are. (On purpose?)
    So I replied and being a little annoyed at their poor response,  which just sounds like "yep dealt with that call within the response time target I got to make". 
    I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
    So some more days have now passed and guess what. I get an email with the exact same text!!
    I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
    I wait in baited breath.
    OMG I haven't even got onto the problem of the slow speed issue yet!
    I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account? 
    It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
    If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
    PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
    I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
    I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
    Solved!
    Go to Solution.

    if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.  
    can you try quiet line test  dial 17070 option 2  should be quiet nohiss/crackle and best with corded phone   if cordless then dull hum normal
    can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow speed/high SNR margin after upgrade to ADSL2+...

    I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
    I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
    There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
    During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
    There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
    I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
    With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
    Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
    I am presently connected in 2+ mode and stats are:
    SNR margin (dB):
    12.8 
    5.4 
    Attenuation (dB):
    34.0 
    12.0 
    Output power (dBm):
    0.0 
    12.8 
    Attainable rate (Kbps):
    8984 
    1144 
    Rate (Kbps):
    6495 
    1144 
    I have just run the BT Speed Test and the results are:
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    5282 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 5282 Kbps
     For your connection, the acceptable range of speeds is 2000-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
     IP Profile for your line is - 5730 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    938 Kbps
    0 Kbps
    1144 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 938 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1144 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

    once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    you do not need to contact the helpline
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • SLOW SPEEDS YET AGAIN IN SHETLAND

    Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
    Latest BT speedtest results
    Test1 comprises of Best Effort Test: -provides background information.
        Download  Speed
        626 Kbps
    0 Kbps    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 626 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    Heres my router stats:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    11 days, 23:23:39
    Downstream
    2,592 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    7.6 dB / 17.0 dB
    Line attenuation (Down/Up)
    57.0 dB / 29.0 dB
    Output power (Down/Up)
    18.2 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    10692092 / 131
    CRC Errors (Down/Up)
    6075 / N/A
    HEC Errors (Down/Up)
    N/A / 91
    Error Seconds (Local)
    3882

    Hi Shetlander,
    I am sorry that you are having problems again.  I have just sent you an email. 
    Drop me a reply when you get a chance.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband slow speed,ongoing since end of april

    Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
    I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
    i am a 2 min walk from the exchange,
    if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
    I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
    i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

    Hi Efcpaul
    I can take a look at this for you.
    Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
    Cheers
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Slow Speed Also

    Hi,
    Please help slow speeds since Monday, evening posting here I keep getting timeout message.
    Anyway the helping are looking into it, they were meant to call back between 12 noon and PM today and it's now 1.40pm, so wait and see.
    My line is plugged into the test line, having trouble getting a speed test done, but managed to get this info to.
    Download speed
    1.16 MB/s
    Upload Speed
    0.538 MB/s
    Please help.

    Hello,
    Here are the results I got before it timed out
    FAQ
    1. Best Effort Test: -provides background information.
    Download  Speed
    0.05 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.05 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 5.87 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.94 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.94Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
    Please visit FAQ section if you are unable To understand the test results.

  • Very slow speeds and ridiculous email and bill for...

    Hi 
    i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
    1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
    2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
    3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
    Any advice would be really helpful as I am at my wits end
    Solved!
    Go to Solution.

    Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
    The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
    I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
    Any ideas would be appreciated.
    Thanks
    Julie
    Home Hub 3
    iMac
    Set up not changed in 5 years. other than new hub about 6 months ago.
    Wired connection to main mac, but also wireless to other devices.
    The BT tester shows 6.09 mbps
     Download speedachieved during the test was - 6.09 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    ADSL Line Status
    Connection information
    Top of Form
    Line state:
    Connected
    Connection time:
    0 day, 17:53:05
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    14.4 dB / 23.0 dB
    Line attenuation (Down/Up):
    6.5 dB / 5.0 dB
    Output power (Down/Up):
    15.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    1 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0

  • 2.4GHZ clients very slow speeds with AP3600

    5508 WLC (7.5.102)
    AP36021
    We currently have a test WiFi SSID setup that uses basic mac filtering on our WLC's
    WLAN is configured with WPA and WPA2 L2 Security with WPA Policy and WPA2 Encryption.
    For some reason we seem to be getting very slow speeds on clients with 2.4GHZ
    for example speedtest.net I get 70mg upload and 65mg download on 5GHZ devices and about 1-3mg download and 1mg upload for 2.4GZ devices!
    AP36021 are dual band with 4 channels (2 x 2.4Ghz and 2 x 5Ghz)
    fyi - There are no dropped packets on the client stats via Prime mgmt that use 2.4GHZ
    Any ideas here?

    Foreign Primary WLC (let me know if you need the Anchor controller ouput as well)
    We have 3 ports configured  as 0/12 trunked
    interface GigabitEthernet0/12
    description + WLC ****
    switchport access vlan 999
    switchport trunk encapsulation dot1q
    switchport trunk native vlan 999
    switchport trunk allowed vlan 10,30,40
    switchport mode trunk
    switchport nonegotiate
    load-interval 30
    no cdp enable
    channel-group 3 mode on
    spanning-tree portfast
    end
    Building configuration...
    Current configuration : 330 bytes
    interface Port-channel3
    description + WLC ****
    switchport access vlan 999
    switchport trunk encapsulation dot1q
    switchport trunk native vlan 999
    switchport trunk allowed vlan 10,30,40
    switchport mode trunk
    switchport nonegotiate
    logging event trunk-status
    logging event bundle-status
    load-interval 30
    end
    AP switch port config
    Building configuration...
    Current configuration : 617 bytes
    interface GigabitEthernet4/32
    description AP36021
    switchport
    switchport access vlan 30
    switchport mode access
    switchport voice vlan 20
    load-interval 30
    speed auto 10 100
    wrr-queue bandwidth 5 90 5
    wrr-queue queue-limit 5 80 5
    wrr-queue random-detect min-threshold 2 70 100 100 100 100 100 100 100
    wrr-queue random-detect min-threshold 3 70 100 100 100 100 100 100 100
    wrr-queue random-detect max-threshold 2 100 100 100 100 100 100 100 100
    wrr-queue cos-map 2 1 0 1 2 4
    wrr-queue cos-map 3 1 3 6 7
    no snmp trap link-status
    mls qos trust cos
    no mdix auto
    spanning-tree portfast
    end
    show wlan 4
    WLAN Identifier.................................. 4
    Profile Name..................................... WLKPV
    Network Name (SSID).............................. WLKPV
    Status........................................... Enabled
    MAC Filtering.................................... Enabled
    Broadcast SSID................................... Enabled
    AAA Policy Override.............................. Disabled
    Network Admission Control
    Client Profiling Status
        Radius Profiling ............................ Disabled
         DHCP ....................................... Disabled
         HTTP ....................................... Disabled
        Local Profiling ............................. Disabled
         DHCP ....................................... Disabled
         HTTP ....................................... Disabled
      Radius-NAC State............................... Disabled
      SNMP-NAC State................................. Disabled
      Quarantine VLAN................................ 0
    Maximum number of Associated Clients............. 0
    Maximum number of Clients per AP Radio........... 200
    --More-- or (q)uit
    Number of Active Clients......................... 21
    Exclusionlist Timeout............................ 60 seconds
    Session Timeout.................................. 7200 seconds
    User Idle Timeout................................ Disabled
    Sleep Client..................................... disable
    Sleep Client Timeout............................. 12 hours
    User Idle Threshold.............................. 0 Bytes
    NAS-identifier................................... hellotest
    CHD per WLAN..................................... Enabled
    Webauth DHCP exclusion........................... Disabled
    Interface........................................ new-byod
    Multicast Interface.............................. Not Configured
    WLAN IPv4 ACL.................................... unconfigured
    WLAN IPv6 ACL.................................... unconfigured
    WLAN Layer2 ACL.................................. unconfigured
    mDNS Status...................................... Enabled
    mDNS Profile Name................................ default-mdns-profile
    DHCP Server...................................... Default
    DHCP Address Assignment Required................. Disabled
    Static IP client tunneling....................... Disabled
    PMIPv6 Mobility Type............................. none
        PMIPv6 MAG Profile........................... Unconfigured
        PMIPv6 Default Realm......................... Unconfigured
    --More-- or (q)uit
        PMIPv6 NAI Type.............................. Hexadecimal
    Quality of Service............................... Silver
    Per-SSID Rate Limits............................. Upstream      Downstream
    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
    Per-Client Rate Limits........................... Upstream      Downstream
    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
    Scan Defer Priority.............................. 4,5,6
    Scan Defer Time.................................. 100 milliseconds
    WMM.............................................. Allowed
    WMM UAPSD Compliant Client Support............... Disabled
    Media Stream Multicast-direct.................... Disabled
    CCX - AironetIe Support.......................... Enabled
    CCX - Gratuitous ProbeResponse (GPR)............. Disabled
    CCX - Diagnostics Channel Capability............. Disabled
    Dot11-Phone Mode (7920).......................... Disabled
    Wired Protocol................................... None
    Passive Client Feature........................... Disabled
    --More-- or (q)uit
    Peer-to-Peer Blocking Action..................... Disabled
    Radio Policy..................................... All
    DTIM period for 802.11a radio.................... 1
    DTIM period for 802.11b radio.................... 1
    Radius Servers
       Authentication................................ Global Servers
       Accounting.................................... Global Servers
          Interim Update............................. Disabled
          Framed IPv6 Acct AVP ...................... Prefix
       Dynamic Interface............................. Disabled
       Dynamic Interface Priority.................... wlan
    Local EAP Authentication......................... Disabled
    Security
       802.11 Authentication:........................ Open System
       FT Support.................................... Disabled
       Static WEP Keys............................... Disabled
       802.1X........................................ Disabled
       Wi-Fi Protected Access (WPA/WPA2)............. Enabled
          WPA (SSN IE)............................... Disabled
          WPA2 (RSN IE).............................. Enabled
             TKIP Cipher............................. Disabled
             AES Cipher.............................. Enabled
    --More-- or (q)uit
          Auth Key Management
             802.1x.................................. Disabled
             PSK..................................... Enabled
             CCKM.................................... Disabled
             FT-1X(802.11r).......................... Disabled
             FT-PSK(802.11r)......................... Disabled
             PMF-1X(802.11w)......................... Disabled
             PMF-PSK(802.11w)........................ Disabled
          FT Reassociation Timeout................... 20
          FT Over-The-DS mode........................ Enabled
          GTK Randomization.......................... Disabled
          SKC Cache Support.......................... Disabled
          CCKM TSF Tolerance......................... 1000
       WAPI.......................................... Disabled
       Wi-Fi Direct policy configured................ Disabled
       EAP-Passthrough............................... Disabled
       CKIP ......................................... Disabled
       Web Based Authentication...................... Disabled
       Web-Passthrough............................... Disabled
       Conditional Web Redirect...................... Disabled
       Splash-Page Web Redirect...................... Disabled
       Auto Anchor................................... Enabled
       FlexConnect Local Switching................... Disabled
    --More-- or (q)uit
       flexconnect Central Dhcp Flag................. Disabled
       flexconnect nat-pat Flag...................... Disabled
       flexconnect Dns Override Flag................. Disabled
       flexconnect PPPoE pass-through................ Disabled
       flexconnect local-switching IP-source-guar.... Disabled
       FlexConnect Vlan based Central Switching ..... Disabled
       FlexConnect Local Authentication.............. Disabled
       FlexConnect Learn IP Address.................. Enabled
       Client MFP.................................... Optional
       PMF........................................... Disabled
       PMF Association Comeback Time................. 1
       PMF SA Query RetryTimeout..................... 200
       Tkip MIC Countermeasure Hold-down Timer....... 60
    AVC Visibilty.................................... Disabled
    AVC Profile Name................................. None
    Flow Monitor Name................................ None
    Split Tunnel (Printers).......................... Disabled
    Call Snooping.................................... Disabled
    Roamed Call Re-Anchor Policy..................... Disabled
    SIP CAC Fail Send-486-Busy Policy................ Enabled
    SIP CAC Fail Send Dis-Association Policy......... Disabled
    KTS based CAC Policy............................. Disabled
    Assisted Roaming Prediction Optimization......... Disabled
    --More-- or (q)uit
    802.11k Neighbor List............................ Disabled
    802.11k Neighbor List Dual Band.................. Disabled
    Band Select...................................... Disabled
    Load Balancing................................... Disabled
    Multicast Buffer................................. Disabled
    Mobility Anchor List
    WLAN ID     IP Address            Status
    4           10.x.x.x          Up
    4           10.x.x.x         Up
    802.11u........................................ Disabled
    MSAP Services.................................. Disabled

  • Hit my record with BT's ridiculous slow speed.

    Once again, slow speeds for no reason.
    Probably because of their "remote" adjustments to my line - that's how they fixed my speed problems before anyway.
    http://www.speedtest.net/result/994037830.png
    Without doubt, this is the worst speed and ping I ever, EVER had. Worse than dial-up. Thank you, my weekend has been wasted.

    I can't take BT seriously anymore, it's a **bleep**ing joke.
    A guy threw my mail through my door, I went to pick it up, then went back to my PC and what do I see?
    http://www.speedtest.net/result/994705945.png
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    Update 1: I used the test socket behind the plate, the result:
    http://www.speedtest.net/result/994713166.png
    Still not perfect though, the ping goes up and down randomly (from 50 to 1400). This is going to be a lot of fun.
    Update 2: Just to show you how random it is, here a few more tests:
    http://www.speedtest.net/result/994719265.png
    http://www.speedtest.net/result/994722032.png
    http://www.speedtest.net/result/994722989.png
    Did a BT speedtest as well:
    Download speedachieved during the test was - 910 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps

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