Slow Speed / IP Profile stuck at 2Mbps
Hi There
Same old problem:-
Profile seems to be stuck at 2mbps
Tried connecting to real master socket
Tried quiet line test - seems ok but I have nothing to compare it with no real noise a few crackles but that was it.
Results
26/08/2013
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 0:32:00
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
8.4 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 6.5 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
35 / N/A
HEC Errors (Down/Up)
N/A / 15
Error Seconds (Local)
25
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Any help would be appreciated - is it worth trying to get the profile reset?
Regards
Paul
Hi Paulsa,
Thanks for the post and welcome to the forum. I'd be happy to help with this.
Please drop me an email and include your account details and link to this thread. You will find my contact link under the 'About me' section of my profile, just click on my username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Similar Messages
-
Re: Help ! ADSL IP Profile Stuck at 2Mbps
I am having the same issue but the contact me link is no longer working
I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile
"I AM GOING TO SAY THIS AGAIN MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps there is a link on your forum deating this open reach need to reset my stuck profile"personal diagnostic
Speedtest speedtest@speedtest_domain diagnostic
Speed test -
Help ! ADSL IP Profile Stuck at 2Mbps
Hi,
My BT broadband speed has been stable at around 7Mbps installation in October 2013. About three weeks ago my download speed dropped to about 1.92Mbps - I have been through all the appropriate tests using the master socket with numerous devices - all show the same download speed.
It appears that my IP ADSL profile is stuck at 2Mbps ! Please can the mods assist ?
I logged a fault with the offshore guys a week ago but they do not seem to understand the issue - simply repeating the fact the DSL conection rate is 8.13Mbps. This does not help if IP profile is set to 2Mbps.
The link has been stable for 7 days (after they requested a Home Hub reboot).
Details below - thankyou.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
7 days, 20:42:41
Downstream:
7.938 Mbps
Upstream:
448 Kbps
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
TCP/IP settings
Broadband network IP address:
86.142.45.241
Default gateway:
217.47.23.147
Primary DNS:
217.32.171.22
Secondary DNS:
213.120.234.34
Solved!
Go to Solution.Certainly looks stuck with 7 days connection time mods will post a contact us link when they read this - tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Is my IP profile 'stuck at 2Mbps?
Hi! Hope you can help me.
I am on unlimited BT broadband and always used to get >7Mbps using the BT speed checker.
For the past fornight however I have been getting <2Mbps.
My connection info and results of a speed test are below.
Can you do something to raise my IP profile speed please? I think this is the problem... I have a quiet voice connection.
Connection information
Line state:
Connected
Connection time:
3 days, 05:03:40
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.3 dB / 21.0 dB
Line attenuation (Down/Up):
35.0 dB / 19.5 dB
Output power (Down/Up):
19.8 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
1666 / 24
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3419 / 11
Error Seconds (Local/Remote):
0 / 0
Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.looks stuck
mods will post a contact us link when reading this
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
ADSL - Slow speed now been stuck at around 28kbps ...
We usually get up to 2.5MB ADSL speeds but at the moment we get around 28k which seems to be consistant and unbearable.
Or configuration is as follows,
Hub v3 is plugged directly into the master socket.
Phone is on the extension with a filter on the line.
Taking a look in the event log in the BT Home Hub for the last connection we see,
18:21:08, 07 Apr.
(55036.570000) DSL noise margin: 5.90 dB upstream, 6.20 dB downstream
18:21:07, 07 Apr.
(55035.410000) DSL line rate: 911 Kbps upstream, 280 Kbps downstream
4. Board version:
BT Home Hub 3.0A
5. ADSL uptime:
2 days, 03:47:19
6. Bandwidth:
911 / 280
7. Data sent/received:
0.1 / 1.1
To try and remedy this we cycled through the following,
Re-started the hub - no change
Took out the BT Accelerator filter on the master socket, thinking it may be faulty - no change
Changed the filter for another one on the extension phone line thinking it may be faulty - no change
Plugged the Hub directly into the Test Socket - no signal
The broadband speedtest gave the following
"We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly."
Any other Ideas welcome.
Thanks,So I am performing the ultimate Broadband test - Plugging the HUB directly into the test socket with a filter connected between the socket and the HUB.
I reset the router to get a clean start.
The results are as follows,
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:39:00
Downstream:
280.6 Kbps
Upstream:
847.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.1 dB / 7.2 dB
Line attenuation (Down/Up):
50.1 dB / 31.5 dB
Output power (Down/Up):
14.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2705 / 896
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1895 / 2766
Error Seconds (Local/Remote):
12243 / 1092
From the logs
06:51:16, 11 Apr.
(37452.880000) DSL noise margin: 5.90 dB upstream, 7.90 dB downstream
06:51:15, 11 Apr.
(37451.490000) DSL line rate: 899 Kbps upstream, 280 Kbps downstream
Running the Broadband Speedtest produces the following,
“We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly. “
We then ran the following - http://speedtest.btwholesale.com/
And got,
Download Speed(Mpbs) 0.13
Upload Speed(Mpbs) 0.42
Ping Latency(ms) 0.00
At best we seem to get - Download Speed(Mpbs) 0.25
Connecting directly to the test socket has made no difference. The broadband continues to be abysmally slow.
I would ask BT to kindly reset our profile if indeed this could be done on the line to improve the speed, i will then recheck again? -
Please Raise/Uncap IP Profile - Slow speeds
Hi Guys,
Up until a week ago I was achieving speeds of between 18-20mb, no issues for
the past year.
This last week I've been losing connection intermittently. When it does work
the speed is between 3-5mbs.
The current setup is, a master socket box, with my router plugged in via a
filter.
Spoke to BT numerous times over the past week, carrying out their tests,
including quite phone line test and plugging my homehub directly into the
master test socket with a filter attached.
I could still here static over the line during this test. Yet still was told
that they can not see a fault on my line, but that the problem is with my
home wiring.
I have not changed any sockets or wiring in my property, up until a week ago
all was fine. I was not expericing these dreadful disconnects, nor slow
speeds.
Nevertheless, I understand faceplates and filters have the potential to giveup,
so I visited maplins.
One by one, I replaced the filter attached to router, tested speed, master
socket faceplate, tested speed and finally the master socket box it'self.
As you can guess, no change in static on phone line, random router
disconnects or speed.
As the week has gone on, the connection has stablized, only a few line diconnects here & there. Can still hear static, speeds have not budged.
I intend to phone BT again to request an engineer be sent out to test the phone line.
I'm guessing that the cause of the static is a phone line fault at BT's end.
And that my slow speeds are due to this phone line fault (instability), but
also the fact that it looks like my IP profile has been capped. (screenshot
below).
Screenshots below of tests I carried out before writing this.
I used to acheive speeds of between 16-20mb, my IP Profile can't be right.
Short "Connection time" because of recent disconnect:
All input will be greatly appreciated. Hopefully one of the mods can atleast in the meantime, increase my IP Profile.
Thank you in advance,
Y3nHi Y3n,
FTTC SHOULD not be too far away for you, viz :-
Many premises in Fordham are included within the Connecting Cambridgeshire programme. This means that, by the end of 2015, there will be improvements to the broadband infrastructure that will enable many homes and businesses to receive superfast broadband speeds (minimum 24Mbps)* while others will be able to receive fibre broadband speeds of between 2Mbps and 24 Mbps
It is now confirmed that fibre cabinets bringing superfast broadband will be upgraded December 2014 and March 2015. Check our map of cabinets for more information about where the cabinets are located. For more information about Superfast broadband visit our Superfast Question and Answers Page.
Best regards,
dfenceman -
IP Profile stuck for three weeks
For the last few years we had fantastic speeds of ~7mbps and apart from a blip at the end of last year where a broken
Home Hub 2.0 caused our IP Profile to drop to 0.2mbps we've had no problems until now. We live only 500m (as the crow flies) from the phone exchange and the cable length can't be more than 1km.
Around three weeks ago I noticed our speeds had dropped to around 2mbps, confirmed with speedtest.net. I tried out the bt speedtester and noticed our profile had dropped to 2mbps. I assumed there just a problem with the exchange or something along those lines and decided to leave it a while hoping it would increase. Its been nearly three weeks since then and nothing has changed. I've tried restarting the router twice, although I was reluctant incase it caused the profile to drop further and this has changed nothing, even imediately after restart.
I thought I'd check with the forums first rather than calling support as I've never found their help very, well, helpfull.
Below is a recent speedtest and the current connection status on the Home Hub 3.
Download speed achieved during the test was - 1.6 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2mbps
Connection Information
Line state: Connected
Connection time: 4 days, 22:23:54
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 12.9 dB / 22.0 dB
Line attenuation (Down/Up): 21.4 dB / 10.5 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 23 / 6
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 22 / 0
Error Seconds (Local/Remote): 22 / 6
Any help would be greatly appreciated and if you need any extra information that I've missed please just ask.
Thanks,
JackDavid81 wrote:
I notice your noise margin is high, it's usually around 6.1db. If it's any help, have look at my recent thread. In the end it came down to problems with my local cabling which, once replaced, solved the problem.
BT are able to reset the line if the profile is stuck at a low level but try the 17070 number option 2 for a Quiet Line test and see what happens and point out to BT if it's noisy.
I have to put on record that it seems to me tha BT are very reluctant to send an engineer, only as a last resort. In my own recent trouble, which lasted the better part of 2 weeks, I was given a variety of "explanations" for the trouble, including telling me my router was incompatible, that there wasn't enough "bandwidth" set within my router (which was nonsense), resetting the line which temporaily improved things but didn't last, and only after many calls and complaints did they finally cave in and send an engineer. They kept insisting that the problem seemed to be all within my property, which it wasn't.
They could have sent an engineer days ago and spared me an awful lot of wasted time and phone calls.
as the OP is on the max speed for adslmax the high noise margin is good and cannot be reduced to increase speed. this gives noise margin in hand which will help give good connection when line upgraded to 21CN
high noise margin is not always the sign of a problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Slow speeds. Apparently I don't have a bt broadban...
After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Slow speed/high SNR margin after upgrade to ADSL2+...
I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
SLOW SPEEDS YET AGAIN IN SHETLAND
Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
626 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband slow speed,ongoing since end of april
Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Hi,
Please help slow speeds since Monday, evening posting here I keep getting timeout message.
Anyway the helping are looking into it, they were meant to call back between 12 noon and PM today and it's now 1.40pm, so wait and see.
My line is plugged into the test line, having trouble getting a speed test done, but managed to get this info to.
Download speed
1.16 MB/s
Upload Speed
0.538 MB/s
Please help.Hello,
Here are the results I got before it timed out
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.05 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results. -
Very slow speeds and ridiculous email and bill for...
Hi
i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
Any advice would be really helpful as I am at my wits end
Solved!
Go to Solution.Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
Any ideas would be appreciated.
Thanks
Julie
Home Hub 3
iMac
Set up not changed in 5 years. other than new hub about 6 months ago.
Wired connection to main mac, but also wireless to other devices.
The BT tester shows 6.09 mbps
Download speedachieved during the test was - 6.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
0 day, 17:53:05
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
14.4 dB / 23.0 dB
Line attenuation (Down/Up):
6.5 dB / 5.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0 -
2.4GHZ clients very slow speeds with AP3600
5508 WLC (7.5.102)
AP36021
We currently have a test WiFi SSID setup that uses basic mac filtering on our WLC's
WLAN is configured with WPA and WPA2 L2 Security with WPA Policy and WPA2 Encryption.
For some reason we seem to be getting very slow speeds on clients with 2.4GHZ
for example speedtest.net I get 70mg upload and 65mg download on 5GHZ devices and about 1-3mg download and 1mg upload for 2.4GZ devices!
AP36021 are dual band with 4 channels (2 x 2.4Ghz and 2 x 5Ghz)
fyi - There are no dropped packets on the client stats via Prime mgmt that use 2.4GHZ
Any ideas here?Foreign Primary WLC (let me know if you need the Anchor controller ouput as well)
We have 3 ports configured as 0/12 trunked
interface GigabitEthernet0/12
description + WLC ****
switchport access vlan 999
switchport trunk encapsulation dot1q
switchport trunk native vlan 999
switchport trunk allowed vlan 10,30,40
switchport mode trunk
switchport nonegotiate
load-interval 30
no cdp enable
channel-group 3 mode on
spanning-tree portfast
end
Building configuration...
Current configuration : 330 bytes
interface Port-channel3
description + WLC ****
switchport access vlan 999
switchport trunk encapsulation dot1q
switchport trunk native vlan 999
switchport trunk allowed vlan 10,30,40
switchport mode trunk
switchport nonegotiate
logging event trunk-status
logging event bundle-status
load-interval 30
end
AP switch port config
Building configuration...
Current configuration : 617 bytes
interface GigabitEthernet4/32
description AP36021
switchport
switchport access vlan 30
switchport mode access
switchport voice vlan 20
load-interval 30
speed auto 10 100
wrr-queue bandwidth 5 90 5
wrr-queue queue-limit 5 80 5
wrr-queue random-detect min-threshold 2 70 100 100 100 100 100 100 100
wrr-queue random-detect min-threshold 3 70 100 100 100 100 100 100 100
wrr-queue random-detect max-threshold 2 100 100 100 100 100 100 100 100
wrr-queue cos-map 2 1 0 1 2 4
wrr-queue cos-map 3 1 3 6 7
no snmp trap link-status
mls qos trust cos
no mdix auto
spanning-tree portfast
end
show wlan 4
WLAN Identifier.................................. 4
Profile Name..................................... WLKPV
Network Name (SSID).............................. WLKPV
Status........................................... Enabled
MAC Filtering.................................... Enabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200
--More-- or (q)uit
Number of Active Clients......................... 21
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 7200 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 12 hours
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... hellotest
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ new-byod
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
PMIPv6 Mobility Type............................. none
PMIPv6 MAG Profile........................... Unconfigured
PMIPv6 Default Realm......................... Unconfigured
--More-- or (q)uit
PMIPv6 NAI Type.............................. Hexadecimal
Quality of Service............................... Silver
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
--More-- or (q)uit
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
Authentication................................ Global Servers
Accounting.................................... Global Servers
Interim Update............................. Disabled
Framed IPv6 Acct AVP ...................... Prefix
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Security
802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Disabled
AES Cipher.............................. Enabled
--More-- or (q)uit
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Disabled
FT-PSK(802.11r)......................... Disabled
PMF-1X(802.11w)......................... Disabled
PMF-PSK(802.11w)........................ Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Enabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled
CCKM TSF Tolerance......................... 1000
WAPI.......................................... Disabled
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web-Passthrough............................... Disabled
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Enabled
FlexConnect Local Switching................... Disabled
--More-- or (q)uit
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Optional
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None
Flow Monitor Name................................ None
Split Tunnel (Printers).......................... Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
--More-- or (q)uit
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled
Mobility Anchor List
WLAN ID IP Address Status
4 10.x.x.x Up
4 10.x.x.x Up
802.11u........................................ Disabled
MSAP Services.................................. Disabled -
Hit my record with BT's ridiculous slow speed.
Once again, slow speeds for no reason.
Probably because of their "remote" adjustments to my line - that's how they fixed my speed problems before anyway.
http://www.speedtest.net/result/994037830.png
Without doubt, this is the worst speed and ping I ever, EVER had. Worse than dial-up. Thank you, my weekend has been wasted.I can't take BT seriously anymore, it's a **bleep**ing joke.
A guy threw my mail through my door, I went to pick it up, then went back to my PC and what do I see?
http://www.speedtest.net/result/994705945.png
So, my theory is this. The vibrations the guy made with his attempt to slip the mail caused BT line go ape**bleep**, thus completely ruining my broadband for this entire day. Quality, top notch quality.
Update 1: I used the test socket behind the plate, the result:
http://www.speedtest.net/result/994713166.png
Still not perfect though, the ping goes up and down randomly (from 50 to 1400). This is going to be a lot of fun.
Update 2: Just to show you how random it is, here a few more tests:
http://www.speedtest.net/result/994719265.png
http://www.speedtest.net/result/994722032.png
http://www.speedtest.net/result/994722989.png
Did a BT speedtest as well:
Download speedachieved during the test was - 910 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Maybe you are looking for
-
Itunes wont install GEAR driver
i tunes wont install tried a few times says "unable to install the GEAR driver set at this time The GEARAspiWDM service use by the Gear driver set is scheduled to be deleted during the next system reboot please reboot the system and run iTunes again
-
N8 Which bluetooth keyboard and mouse ?
Hi Folks I've had a n8 since last october and am ready for a keyboard with a mouse included or maybe a seperate mouse. I do like the idea of a small control I can use that could be the mouse for remote starting and stopping a movie I play via hdmi.
-
Double iPhone status bar pushes app down 20 pixels (40 in Retina)
Hi All, On a non-retina iPhone the status bar is normally 20 pixels high, but when I enable my phone as a wireless hotspot its height doubles to 40 pixels so that it can display text saying "personal hotspot". When it does this my AIR app gets pushed
-
Hello ! Sometimes when i wanna swipe with my magic mouse , nothing happen. I've figured out that the mission control crashes. I have to use "killall Dock" cmd in terminal. What can it be ?
-
Hello, today I am subscribed to photoshop CC but still has not passed and the activation of the post did not come serial number that do tell me?