Slow speed, novice needs help

My sister's broadband line has suddenly changed from a speed able to view videos such as BBC's iPlayer to a speed where no video clip can be played. Using the BT speedcheck facility download speed is said to be 4998kbps , DSL connection rates are 2048kbps Downstream and 448kgps Upstream. IP profile is set at 1750kbps. She is being told by her ISP (Plusnet) that these speeds are too slow and caused by the line being a long distance from the exchange. However, her neighbours computers are working fine (using other ISPs ). PLusNet are saying it is BT's line at fault but I am told that even if we change to BT as the ISP the fault will still exist. Can anyone give me some advice about what is the best way to get the line up to a usable speed. We are using wirless with a router supplied by PlusNet (the settings have been checked by Plusnet). Our frustration is that the system worked ok up until a few weeks ago and as far as my sister is concerned she has not changed anything ! Being non-techies we are finding the situation a bit difficult !

I understand Brian....
But the point I'm trying to make here is that regardless of who the ISP is....the common denominator is the line.
Now if you go through the help topics and issues in the thread to alleviate the line from induced noise...
then the broadband performance will increase.
Whether it's from BT or Plusnet... it's line adaptive, and that means you get the best speed and throughput according to a lines' condition.. and the biggest killer of broadband is induced line noise.
That was why I recommended you read my post in the thread ....
Have another look ... and start to investigate, as others have, and succeeded. 

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"${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! 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    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Windows 2012 Nodes - Slow CSV Performance - Need help to resolve my iSCSI issue configuration

    I spent weeks going over the forums and the net for any publications and advice on how to optimize iSCSI connections and i'm about to give up.  I really need some help in determining if its something i'm not configuring right or maybe its an equipment
    issue. 
    Hardware:
    2x Windows 2012 Hosts with 10 Nics (same NIC configuration) in a Failover Cluster sharing a CSV LUN. 
    3x NICs Teamed for Host/Live Migration (192.168.0.x)
    2x NICS teamed for Hyper-V Switch 1 (192.168.0.x)
    1x NIC teamed for Hyper-V Switch 2 (192.168.10.x)
    4x NICs for iSCSI traffic (192.168.0.x, 192.168.10.x, 192.168.20.x 192.168.30.x)
    Jumbo frames and flow control turned on all the NICs on the host.  IpV6 disabled.  Client for Microsoft Network, File/Printing Sharing Disabled on iSCSI NICs. 
    MPIO Least Queue selected.  Round Robin gives me an error message saying "The parameter is incorrect.  The round robin policy attempts to evenly distribute incoming requests to all processing paths. "
    Netgear ReadyNas 3200
    4x NICs for iSCSI traffic ((192.168.0.x, 192.168.10.x, 192.168.20.x 192.168.30.x)
    Network Hardware:
    Cisco 2960S managed switch - Flow control on, Spanning Tree on, Jumbo Frames at 9k - this is for the .0 subnet
    Netgear unmanaged switch - Flow control on, Jumbo Frames at 9k - this is for .10 subnet
    Netgear unmanaged switch - Flow control on, Jumbo Frames at 9k - this is for .20 subnet
    Netgear unmanaged switch - Flow control on, Jumbo Frames at 9k - this is for .30 subnet
    Host Configuration (things I tried turning on and off):
    Autotuning 
    RSS
    Chimney Offload
    I have 8 VMs stored in the CSV.  When try to load all 8 up at the same time, they bog down.  Each VM loads very slowly and when they eventually come up, most of the important services did not start.  I have to load
    them up 1 or 2 at a time.  Even then the performance is nothing like if they were loading up on the Host itself (VHD stored on the host's hdd).  This is what prompted me to add in more iSCSI connections to see if I can improve the VM's
    performance.  Even with 4 iSCSI connections, I feel nothing has changed.  The VMs still start up slowly and services do not load right.  If I distribute the load with 4 VMs on Host 1 and 4 VMs on Host 2, the load up
    times do not change. 
    As a manual test for file copy speed, I moved the cluster resources to Host 1 and copied a VM from the CSV and onto the Host.   The speed would start out around 250megs/sec and then eventually drop down to about 50/60 megs/sec.  If I turn
    off all iSCSI connections except one, it get the same speed.  I can verify from the Windows Performance Tab under Task Manager that all the NICS are distributing traffic evenly, but something is just limiting the flow.  Like what I stated on top,
    I played around with autotuning, RSS and chimney offload and none of it makes a difference. 
    The VMs have been converted to VHDx and to fixed size.  That did not help.   
    Is there something I'm not doing right?   I am working with Netgear support and they are puzzled as well.  The ReadyNas device should easily be able to handle it. 
    Please help!  I pulled my hair out over this for the past two months and I'm about to give up and just ditch clustering all together and just run the VMs off the hosts themselves. 
    George

    A few things...
    For starters, I recommend opening a case with Microsoft support.  They will be able to dig in and help you...
    Turn on the CSV Cache, it will boost your performance 
    http://blogs.msdn.com/b/clustering/archive/2012/03/22/10286676.aspx
    A file copy has no resemblance of the unbuffered I/O a VM does... so don't use that as a comparison, as you are comparing apples to oranges.
    Do you see any I/O performance difference between the coordinator node and the non-coordinator nodes?  Basically, see which node owns the cluster Physical Disk resource... measure the performance.  Then move the Physical Disk resource for the
    CSV volume to another node, and repeat the same measure of performance... then compare them.
    Your IP addressing seems odd...  you show multiple networks on 192.168.0.x and also on 192.168.10.x.   Remember that clustering only recognizes and uses 1 logical interface per IP subnet.  I would triple check all your IP schemes...
    to ensure they are all different logical networks.
    Check you binding order
    Make sure you NIC drivers and NIC firmware are updated
    Make sure you don't have IPsec enabled, that will significantly impact your network performance
    For the iSCSI Software Initiator, when you did your connection... make sure you didn't do a 'Quick Connect'... that will do a wildcard and connect over any network.  You want to specify your dedicated iSCSI network
    No idea what the performance capabilities of the ReadyNas is...  this could all likely be associated with the shared storage.
    What speed NIC's are you using?   I hope at least 10 GB...
    Hope that helps...
    Elden
    Hi Elden,
    2. CSV is turned on, I have 4GB dedicated from each host to it.  With IOmeter running within the VMs, I do see the read speed jumped up 4-5x fold but the write speed stays the same (which according to the doc it should).  But even with the read
    speed that high, the VMs are not starting up quickly.  
    4. I do not see any difference with IO with coordinator and non coordinator nodes.  
    5.  I'm not 100% sure what your saying about my IPs.  Maybe if I list it out, you can help explain further.  
    Host 1 - 192.168.0.241 (Host/LM IP), Undefined IP on the 192.168.0.x network (Hyper-V Port 1), Undefined IP on the 192.168.10.x network (Hyper- V port 2), 192.168.0.220 (iSCSI 1), 192.168.10.10 (iSCSI2), 192.168.20.10(iSCSI 3), 192.168.30.10 (iSCSI 4)
    The Hyper-V ports are undefined because the VMs themselves have static ips.  
    0.220 host NIC connects with the .231 NIC of the NAS
    10.10 host NIC connects with the 10.100 NIC of the NAS
    20.10 host NIC connects with the 20.100 NIC of the NAS
    30.10 host NIC connects with the 30.100 NIC of the NAS
    Host 2 - 192.168.0.245 (Host/LM IP), Undefined IP on the 192.168.0.x network (Hyper-V Port 1), Undefined IP on the 192.168.10.x network (Hyper- V port 2), 192.168.0.221 (iSCSI 1), 192.168.10.20 (iSCSI2), 192.168.20.20(iSCSI 3), 192.168.30.20 (iSCSI 4)
    The Hyper-V ports are undefined because the VMs themselves have static ips.  
    0.221 host NIC connects with the .231 NIC of the NAS
    10.20 host NIC connects with the 10.100 NIC of the NAS
    20.20 host NIC connects with the 20.100 NIC of the NAS
    30.20 host NIC connects with the 30.100 NIC of the NAS
    6. Binding orders are all correct.
    7. Nic drivers are all updated.  Didn't check the firmware.
    8. I do not know about IPSec...let me look into it.  
    9. I did not do quick connect, each iscsi connection is defined using a specific source ip and specific target ip.  
    These are all 1gigabit nics, which is the reason why I have so many NICs...otherwise there would be no reason for me to have 4 iscsi connections.  

  • Complete novice needs help

    Hi folks
    I hope you can indulge me. I am a mature student studying with the Open University in the UK. In order to complete my degree I have to produce a (small) project (doesn't have to have full functionality) based on a Network application. I am limited to using Java and to some extent the software provided for me, which in this case is JBuilder3.5 (yes I know it's old!). I can, within reason download further software providing my tutor is ok with it but here's the rub I have no idea what I actually need. There is so much to read through and I am feeling a bit thick because I cannot pin anything down.
    This is where I would appreciate any help from you experts. My project subject is a browser which can interpret web pages and then configure them to be displayed in a fromat that is prefered by the user not the author. I can build the GUI but I am stuck when it comes to building the functionality behind it. ie what packages do I need to download that can recognise XML/HTML tags in order to rearrange the display? Am I even on the right track? Is it actaully possible?
    Because the project is only worked over a small period I don't need full functionality but have elected to deal with input/output fields, text placemnt/display/font (infromationl), graphic placement/deletion. I may also be alowed to update my version of Jbuilder.
    I would be so grateful if somebody could at least point me in the right direction. I need to add here that I feel so stupid that I need replies in very plain english :o)
    Wanda

    Hi ddossot
    Saw your note about using a proper IDE unfortunately I am obliged to use the one provided by my UNI. Reason being the markers of my project may not be up to date with other IDE's. Though I may be allowed to use a newer version of JBuilder. I am waiting to hear if I have permission to do so.
    Here's another thick question. from what I remember, when studying Java last year, it has a number of libraries that can be imported to a project. When I download the HTML and XML stuff are they just added to the libraries already in place and if so how is it done.
    ps hope they also have tutorials with them for the coding :o(
    One last question; am I in the right forum for this sort of query or is there a novice one for thicko's like me? :o)
    Wanda

  • T500 overheating problems - Novice needs help

    Like for some others in this forum, my Thinkpad T500 is overheating. 
    Here are my specs: 
    Model: T500   (Type:  2055)
    Processor:  P8600 (2.40GHz)
    GPU:  ATI Mobility Radeon HD 3650
    When I'm doing most regular activities (browsing,emailing, documents), laptop is fine.  The unit gets warm underneath, but I've not had problems.
    If I'm doing more intensive activities (watching local video,Netflix, or Skyping), laptop starts to heat up enough so that it's uncomfortable on my lap.
    When I play games (Nothing crazy intensive:  e.g. Minecraft, Civilization 4),  and sometimes when I Skype, the unit gets extremely hot underneath and shuts off without warning. 
    The heat seems to be originating from the left-hand side of the laptop, near the back.  Unless I'm mistaken, this is where the GPU is located.  And this makes sense, since the overheating seems to be related to graphics-intensive activities.
    So, my questions are:
     1.  How can I diagnose this problem further?   What's a good utility to use to monitor heat of GPU and CPU?  Anything else I can use ?
    2.  Are there any settings I can change on my laptop to prevent the automatic shut-downs and excessive heat?
    3.  I've seen some mention of people cleaning fans, replacing fans / cooling units, or adding thermal paste.  Need some advice there too. 
    Any suggestions are welcome. 
    Thank you!

    Good day and welcome to the community.
    If you've never had the machine open to blow out dust from around the fan/heatsink assembly, I'd recommend that first. If you download a copy of your Hardware Manual: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/43y6630_04.pdf , you'll see that by pulling the palmrest, keyboard and keyboard bezel (manual pages 88-90, 92-93 and 102-103, respectively), that you'll expose the top side of the assembly in the upper left. The top view image on page 107 is helpful. The CPU is beneath the end section of the wider heatpipe and the GPU is beneath the narrower.
    While holding the blades of the fan stationary (important!), you can use canned air to blow all of the dust from the inside out through the exhaust vents. Once done, button everything up and see if things run cooler. If you're still overheating, you may need to clean off the old thermal compound and apply new, but try the de-dusting first.
    Regarding temp monitoring, many folks like TPFanControl: http://www.staff.uni-marburg.de/~schmitzr/donate.html
    Scroll about 2/3 down the page for the download link for v0.62 which is the latest. It can be run in monitor-only mode or can be configured to provide a level of control over your fan speed.
    Please post back your results from the first step and we can go from there.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Broadband novice needs help & advice

    Hi,
    I am new to this forum and looking for help.
    I have a BT Home Hub (plugged into master bt socket) and connect to it via my laptop wirelessly. Our printer also connects in wirelessly.
    We have slow broadband speeds generally (130mbps top).
    Our phones (wireless) also hiss and crackles and are connected via an extension fitted via the main master socket in the removable lower plate i.e. its not a plug in.
    I decided to look into this and over the past couple of weeks have read up but am now at wits end.
    What I have done:
    - bought an an iplate and installed it;
    - bought an additional filter for the phone base station and so doubled up the filters;
    - snipped all the orange 'bell wires' out of all internal extension junction boxes;
    - replaced the filter where the Home Hub enters the master socket and now through the iplate;
    - changed the Home Hub settings to different channels  (now on 10);
    - changed the Home Hub settings to b/g only and then b only without any change;
    I have just got to the end of another day without change to either the broadband speed nor being able to use the phones and am turning to the forum for help.
    I really am questioning what to do next. Can anyone help?
    Mal
    Solved!
    Go to Solution.

    Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    0 days, 3:13:48
    Downstream
    575 Kbps
    Upstream
    445 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    29.8 dB / 15.7 dB
    Line attenuation (Down/Up)
    22.0 dB / 9.1 dB
    Output power (Down/Up)
    18.4 dBm / 12.0 dBm
    Loss of Framing (Local)
    45
    Loss of Signal (Local)
    4
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 27
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 64916
    Error Seconds (Local)
    4
    FAQ
    <script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script> Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    328 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 328 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 21.26:28.53:50.21 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    331 Kbps
    0 Kbps
    444 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 331 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 444 Kbps

  • Network Expansion - Novice Needs Help

    I would appreciate some guidance with a change I need to make to my wireless network. What I currently have is working fine, but I'm pretty much a novice at this.
    My current network consists of two computers. Computer A is a desktop connected to a WRT54G2 wireless router via patchcord. This is my primary computer, used to create the network using the CD that came with the router. Computer B is a laptop that connects to the the network with a WPC54G wireless notebook adaptor. Both computers run Windows XP, and the network is working well. The network uses WEP security.
    I am ready to add Computer C to the network. Computer C is a desktop and will become my primary computer. Computer C is also running Win XP. I want to connect it via patchcord to the WRT54G2 router, replacing computer A. I have purchased a WUSB54GC USB adaptor to connect computer A to the wireless network.
    I'm not sure where to begin. Do I need to first uninstall any Linksys software from both computers A & B, in order to start all over? Can I just unplug computer A from the router, plug in computer C, and keep going? Any suggestions on how to approach this change without too much gnashing of teeth and pulling of hair is greatly appreciated. Thanks for your help.
    Solved!
    Go to Solution.

    There is no need to to uninstall the software of router from any computer.
    You need to connect the computer C to router with a chord and on Computer A  connect the adapter and install the set-up disk for it.

  • IMac Novice Needs Help

    My first desktop was a Macintosh. Since then I have had 22 years of PC's. I am back now with my new iMac but my machine appears to be running slow. Will an upgrade in memory from 512 MB improve performance? The price of an upgrade at the Apple store is $600 for 2x1GB. Are there better alternatives? Where should I shop?
    Thanks so much. I appreciate your help.
    Fred

    Hi again,
    I agree with Glor re: MS Apps...
    But the searches you're doing should go rather quickly. You can try downloading a different browser like Firefox and see if that helps speed up your internet experience. Personally, I like Safari and have not had any problems, I also use Firefox as well.
    One last thing to look into is tuning up your machine: http://www.thexlab.com/faqs/performance.html - follow the link at "Perform regular maintenance", I use the Terminal method, and found my iMac runs very consistently, quieter and a bit quicker...
    Rick
    iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.7) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620

  • Novice needs Help!

    .
    I'm using this code that I downloaded in a tutrial to run my
    flash movie -- pasted below -- how do I make the movie simulate
    that constant looping effect even when the mouse is not over it and
    how would I slow the overall speed down?
    MY flash sample: 
    http://www.rupda.com/flash
    Sample of what I'm trying to acheive:
    http://www.cbsparamount.com/television
    onClipEvent (load){
    center = 522/2;
    //length of entire row of pics - movie width
    lengthy = -2155.3 + 522;
    onClipEvent (enterFrame) {
    //original code
    if (_root.mainVar == 0)
    homeX = (-_root._xmouse)+1000;
    } else
    homeX = (-_root.mainVar)+1000;
    thisX = _x;
    diffX = homeX-thisX;
    if (_root.mainVar == 0)
    moveX = diffX/30;
    } else
    moveX = diffX/5;
    _x = thisX+moveX;
    diffX = _root._xmouse - center;
    _x -= diffX/20;
    if(_x >=0){ //making sure it doesn't overscroll
    _x = 0;
    }else if(_x <= lengthy){
    _x = lengthy;
    THANKS IN ADVANCE!

    Hi, Michael,
    Thanks for the response. My understanding was that, in order to console into the switch, I had to temporarily set my laptop to a static IP address in the same subnet as the router, with the same subnet mask.  If that is not correct, then what do I do?  I have PuttY installed on my laptop, but if I open a telnet session to get to the router, it will require me to input an IP address.
    Sorry to be asking such basic questions, but as I said, I am a novice, and that ton of information you gave links to on the Cisco site doesn't really give me a clear answer.

  • Novice needs help, please

    I recently moved from outside Chicago to Davenport, Iowa. Have mediacom as high speed internet company. I-book not used for at least a month so power seems depleted; how long to recharge? Or will I need to replace battery? Further, I had wireless network in Chicago, can't seem to get it to fly here by connecting ethernet from cable's modem to <---> on back of airport extreme and other port WAN to broken circle on back of airport extreme. (used to have separate vonage modem in Chicago, but phone is part of VOIP cable modem in Davenport.) Any help? I'm rather lost. Thanks in advance.

    Full battery recharge may take at least 8 hours to overnight.
    Your wireless problem is due to the fact that you have two routers vying for control. The VoIP telephone is one and the AEBS is the other. If you have a separate cable modem then connect it directly to the WAN port on the AEBS. Connect the telephone combo to a LAN port on the AEBS. You can also configure the telephone router to turn off DHCP functions. This will allow the AEBS to handle all the routing.
    After you get the network connected properly and the computer's Network preferences configured properly shut everything off. Wait at least one minute. Then first turn on the cable modem and wait for the status lights to indicate communication with the ISP. Then turn on the AEBS and wait for it to indicate communication with the cable modem. Turn on the telephone. It may take up to five minutes until the phone starts to function. Last, turn on the computer.

  • MBA tooooo slow ... need help

    I have a first genration MBA, I love it but it is very frustrating that it is gotten so slow in the last month or so. So I bought the Genious Drive and went through the whole schpiel, checked permissions, and even did a defrag (although I thought for UNIX system you don't need a defrag). Nothing has helped.
    To open MS Word it takes literally 1:15 minutes to get word up and running.
    So I read in here that I might want to re-install the OS. I don't want to re-install all the apps I have.
    Soooo here is the question. How can I re-install the OS without having to re-install the apps.
    What do I need to back up and how do I re-install it after the new OS is up and running.
    Thank you in advance.
    PS: OS X 10.5.5

    remenda wrote:
    Your theory about CPUs getting "slowed down" is certainly novel, but has no basis in what people learn in computer engineering school.
    You might like to constrain your comments to concepts you have knowledge of <Edited by Moderator>. CPU clock and voltage scaling has been a part of system power management for years, and was certainly a topic of my BEng (Computer).
    This problem has nothing to do with fans. The problem manifests itself at all temperatures.
    The reason you might believe the issue occurs "at all temperatures" is that you are observing a system that contains feedback. Work is done -> CPU heat rises -> power management scales back (and system performance drops) -> temperature drops. Looky there, it's happening when the system is not hot.
    This is a software problem - the kernel is occupying massive amounts of CPU time in the log_level function.
    ... which explains why a hardware repair fixed the issue. Right.
    As I noted in the post I linked earlier, I don't claim every MBA suffering "kernel_task" issues has a hardware fault, but it certainly was for me.

  • FCP Novice needs help with video quality and FCP 5!!

    Hi,
    I have a real problme that I cannot seem to fix. I think its because I am doing something really wrong!
    I have a Sony HC42E MiniDV Camcorder which by default records video in full widescreen. I recorded several tapes this way and have now begun trying to edit them in FCP 5.04 (Tiger 10.4.6). Whenever I log and capture my clips they appear to be fuzzzy and unclear on the Mac monitor whilst being totally crisp and sharp on the camcorder viewfinder. I tried capturing using the DV PAL 48Khz Anamorphic Preset which keeps everything the right size (the final output needs to be true widescreen and not with black bars added) but the resulting video on screen is blurry and bitty. I then tried capturing using the DV PAL 720 x 576 normal preset and the video is a little clearer on the screen (for both presets I have chosen lower field dominance) but when I play back it plays back in widescreen on the mac canvas window but at 4:3 on the camera's viewfinder.
    I then assumed that maybe this is just becuase the mac screen (CRT by the way) doesn't use fields. So I exported the sequence as a QT movie using DV PAL 16:9 and used quicktime (OS9 Classic - my compressor has never worked because of the dreaded "unable to connect to baackground process" problem which I've never managed to correct) to convert it to MPEG2. When I import this as an asset into DVD Studio pro 4 and set the track size to 16:9 it comes through at the right aspect ratio. However it looks blurry on screen. Thinking that this will be fine on a TV I burned the disc - inserted it into my DVD player (a good one!) and watched it on my new 32" widescreen TV (a good one!) and the picture qualitty is poor. Its so much blurrier and bittier than the original footage looks when played through the camcorder's viewfinder!
    The final footaage looks like an old VHS recording that's a year or two old!
    Does anyone know how I can capture my footage in FCP with the maximum quality, edit it without quality loss and the export it for DVD again without such significant quality loss whilst all the time keeping it at proper 16:9 widescreen?
    Is there some presets I should be working to?
    I'm tearing my hair out! Help!

    Hi Guys,
    thanx for your replies.
    here's the latest:
    Brian, I followed your instructions and the DVD burned successfully. However the video quality of the dvd when viewed on my TV ('ve tried on all 3 of my tvs now) is still a lot poorer than the quicktime movie that was imported into DVDSP4. When I play the original QT Movie on my Mac CRT monitor it looks a little blurry and grainy because I guess its non interlaced however when viewed on an external Video monitor it looks great - very sharp.
    When I view the burned DVD on my television the picture quality looks like the non interlaced version of the original QT Movie that appeared on my Mac CRT and not the sharp interlaced (lower field) version that appeared on my external video monitor.
    Its almost like taking a sharp jpeg into Photoshop and applying a gaussian blur of about 0.3 followed by jepg compression compressing it down to 5% quality!
    I'm totally mystified. Can the conversion to Mpeg2 be removing all interlacing so that you get the less sharp computer monitor look? I just want the video on my final DVDs to be as good as the original source footage! I appreciate that along the way there might be loss of some quality but surely not that much?
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    Robert: I have tried setting all manner of drives including a fresh external firewire HD with nothing on it (clean out of the box) but it doesn't seem to help.
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    [email protected]

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