Slow speed on new connection

Hi, we have recently upgraded our broadband and at first we were getting about 10mbps and in the last few days the connection speed (mainly download) has fallen significatly. We are now down to 0.09mbps download and 0.3mbps upload (upload is more or less the same as before). Any ideas why this could be?

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Slow speeds on new BT Service in comparison with o...

Hi all
I would love some help with this problem: I transferred by Sky package over to BT on 5 October and have seen a deterioration in speed since. I have called the Indian call centre several times and today, after I tried out a new BT Home Hub 2 they sent me, I'm at wits' end! The problem, needless to say, is consistently there.
For the record, I have made sure I've followed your forum's excellent help regarding improving slow speeds. I have ensured all my phone sockets are fitted with working ADSL filters. The Homehub has been moved around the room to several locations, all proving the interference I'm getting is not affected by location at home. My main socket for the hub is fitted with an Accelerator (which did make a slight improvement initially). However, the speeds I was enjoying prior to BT have diminished so far that it seems illogical that the problem exists at my end.
I have a BT Vision box too which works fine through the Comtrend ethernet / wireless sockets provided by BT. Turning these off has no effect on the speed. I bought a hub phone which works fine too.
Here are some stats from TBB's speed test. I performed a BT Speed test earlier and the results are consistently similar. I would have posted the BT results, but they reset before I could do so. Time pressures being what they are, I have to leave in a moment so I cannot wait another hour or so to repeat! 16/02/10 was Sky. Again, everything later than 05/10/10 is BT's.
Date Day Downstream Upstream IP Address Connection
22/10/10 13:03
Fri
2344 Kbps
979 Kbps
109.154.41.55
Home
22/10/10 12:59
Fri
2358 Kbps
993 Kbps
109.154.37.211
22/10/10 12:50
Fri
2358 Kbps
952 Kbps
86.164.97.1
Home
22/10/10 12:03
Fri
2352 Kbps
994 Kbps
86.164.112.90
Home
21/10/10 10:01
Thu
2358 Kbps
1006 Kbps
86.162.229.184
Home
21/10/10 00:22
Thu
2351 Kbps
1004 Kbps
86.161.133.160
Home
20/10/10 12:08
Wed
2350 Kbps
997 Kbps
109.154.61.63
Home
19/10/10 12:09
Tue
2335 Kbps
975 Kbps
109.154.54.181
Home
19/10/10 11:27
Tue
2358 Kbps
1007 Kbps
86.135.246.147
Home
19/10/10 10:23
Tue
2358 Kbps
1009 Kbps
81.151.117.214
Home
18/10/10 12:36
Mon
2356 Kbps
984 Kbps
86.162.39.124
Home
18/10/10 11:45
Mon
2355 Kbps
1012 Kbps
86.164.123.5
Home
18/10/10 07:21
Mon
2355 Kbps
1003 Kbps
86.164.102.77
Home
17/10/10 21:34
Sun
2337 Kbps
675 Kbps
86.164.101.119
Home
17/10/10 21:24
Sun
2358 Kbps
1006 Kbps
86.164.101.119
Home
17/10/10 20:48
Sun
2353 Kbps
1000 Kbps
109.154.54.225
Home
17/10/10 15:37
Sun
2352 Kbps
996 Kbps
109.155.87.201
Home
16/10/10 21:27
Sat
3297 Kbps
974 Kbps
86.162.39.84
Home
15/10/10 16:06
Fri
5175 Kbps
966 Kbps
86.135.242.120
Home
15/10/10 15:47
Fri
5175 Kbps
1002 Kbps
109.154.63.22
Home
15/10/10 07:14
Fri
5169 Kbps
1005 Kbps
86.162.33.250
Home
15/10/10 06:52
Fri
5170 Kbps
1010 Kbps
86.161.174.249
Home
14/10/10 15:00
Thu
7520 Kbps
1009 Kbps
86.135.246.216
Home
14/10/10 14:53
Thu
7470 Kbps
975 Kbps
86.135.244.53
Home
13/10/10 10:24
Wed
11262 Kbps
1009 Kbps
86.164.100.90
Home
13/10/10 08:56
Wed
10895 Kbps
1000 Kbps
86.164.98.118
Home
09/10/10 20:12
Sat
12890 Kbps
1002 Kbps
109.154.52.137
Home
08/10/10 12:40
Fri
14848 Kbps
1004 Kbps
86.164.123.214
Home
08/10/10 10:42
Fri
13914 Kbps
993 Kbps
109.154.55.120
Home
07/10/10 21:45
Thu
13800 Kbps
1007 Kbps
86.161.168.178
Home
07/10/10 15:05
Thu
14889 Kbps
1020 Kbps
109.154.53.241
Home
07/10/10 08:07
Thu
14594 Kbps
1006 Kbps
86.135.244.192
Home
06/10/10 09:47
Wed
6729 Kbps
995 Kbps
86.164.101.136
Home
05/10/10 20:12
Tue
7530 Kbps
957 Kbps
109.154.41.1
Home
16/02/10 15:48
Tue
13518 Kbps
764 Kbps
90.208.21.15
Home
26/11/08 16:07
Wed
6572 Kbps
320 Kbps
90.208.21.42
Home
03/08/08 16:59
Sun
6499 Kbps
317 Kbps
90.202.82.169
Home
03/08/08 16:57
Sun
6538 Kbps
319 Kbps
90.202.82.169
Home
22/04/08 16:16
Tue
1692 Kbps
346 Kbps
90.202.82.150
Home
18/08/07 10:51
Sat
1649 Kbps
343 Kbps
90.202.82.209
Home
I am running interleaved ADSL and am a WoW gamer. I'm not sure if this makes much difference...
Thank you very much in advance for your help. Pardon if I don't bother calling India again - they have been unhelpful in trying to solve this issue.
Regards
Si
Solved!
Go to Solution.

Here's today's BT Speedtester result:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1842 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1842 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3072 Kbps(DOWN-STREAM), 1191 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.07:25.17:63.76 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
929 Kbps
0 Kbps
1191 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 929 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1191 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.

Even our new modem connects to the internet only briefly and at slow speeds, if it connects at all

After nearly four years usually acceptable DSL service, our connection started getting too slow to email photos or steam anything, especially during peak hours. After several live chats and phone calls we got a new modem, and things are even worse, even after a marathon support call last night. After restarting the modem we sometimes get a few minutes of service, sometimes with download speeds in excess of 1.0 Mbps, but usually in between 0.20 and 0.40 Mbps. A few minutes after this, though, any device loses the internet; a few minutes later, the internet light on the modem goes dark. The DSL light stays solid throughout. But for the most part we're spending lots of time and money in exchange for a few minutes of slow DSL at a time. We've registered the new modem online, changed wireless channels, tried using an Ethernet cables, tried different jacks, disconnected the phone, cleaned browser caches. Modems just won't maintain an internet connection for more than a few minutes any more. What else can I try?

It seems your issue is most likely outside your home. have you tried connecting the modem to the NID and testing ? This will help isolate the issue. If the problems persists it may be an issue at the Central office. I would try to get a tech to your home ASAP and also contact Customer service & ask for a credit. When I had a similar issue a 24 hour monitor was implemented by upper level support.
Do you know how far you are from the CO you are; and how old the wirng from the CO to your home is? Good Luck!
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Slow speed after new contract

In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after new dropline fitted.......Possibl...

Hello all,
I have had a new dropline fitted to cure a worsening crackle on my line (particularly when it was raining), however my broadband speed has now dropped to 2mb/s whereas prior to this fault it was running at approx 14mb/s.
I realise there is a training period, and sure enough my hub rebooted after 4 days and increased my upload speed ip from 400kb/s to 888kb/s, but the download ip stayed at 2mb/s. After a day it rebooted again at about 5 in the morning but with no improvement in my ip's. My current hub status is;
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 02:30:14
Downstream:
2.213 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
24.6 dB / 13.2 dB
Line attenuation (Down/Up):
15.6 dB / 7.6 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
30 / 2540
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 117
Error Seconds (Local/Remote):
0 / 9
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........
Solved!
Go to Solution.

The results of a speed test is;
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.7 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.7Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
Is it possible I have a stuck IP profile ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Slow speeds and lost connection

Hi
I am a new infinity customer joined first week of Feb2012 hoping to get speeds up 37mbps but from day one could not get more than 5mbps spoke to the guys in India who were very helpful and tried to do all they can to get me going had 4 engineers visit me and change modem and 3 HH3 but still no change this has been going on now for nearing two months now . I then got a call from the open reach team saying that they had found the fault and would be putting a fix on it and I should be up and running on the 29th of March which has now come and gone but nothing has happened and now the broadband has gone off for the last 4 day with no update from the Openreach Team as to when it will come on line There seems to be a lack of communication between the Openreach team and the Indian team and the customer this is bad customer service and needs to be sorted out if this carry on BT will have a lot of customers walking away from them and going else where .Hope some one from the Openreach team reads this and gets this resolved.
Solved!
Go to Solution.

The mods team say the problem is solved but I still have no connection and its now 21Days without a connection was also told that the mods team will get back to me but that even has not happened and all I get from the various teams of BT people is we are sorry about it and we are working on it promise dates come and go but no fixes in sight I have had 5 engineers arrive to my house but none can fix the problem now I have been told that they are waiting for a part and don't know when they are going to get it and this is a leading edge company who advertise heavily saying it is the fastest broadband around and they can't even get me and load more people in my area up and running

Slow speed on new install !!

Hi, i had commented on this in an old post of mine but got no replies so thought maybe a new thread would get me some help.
Anyways i had infinity finally installed last friday, engineer turned up on time and said he had already dont the cabinet connections, came into the house put new plate on pluged in the HH5 checked the connection and said that was it up and running and everything was fine. At that point i didnt have alot of time but later on i ran a speed test, fastest i managed was 25 down and 9 up,
Download speedachieved during the test was - 25 Mbps
For your connection, the acceptable range of speedsis 54.26 Mbps-67.82 Mbps .
Additional Information:
IP Profile for your line is - 67.82 Mbps
Upload speed achieved during the test was - 8.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
also my profile is now at 67 down where as before the origionall engineer screwed things up it was at 74 down. any ideas..
Solved!
Go to Solution.

Ok thanks your IP profile is ok just the download need looking into suggest you request an engineer visit
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speeds. As if from no where.

Up until about 2 weeks ago i had a perfectly stable connection with never a problem. Lately thats dissapeared and the internets is loading slower than dial up and i simply CANT play games over the net due to lag. Nothing has changed our end and we contacted bt twice now. The first time they said there were problems in our area then they would be fixed on the 24th and they would call us back the same day. 24th came and went. No phone call and no fix. We phoned up on the 25th. they denied having called us then said we had no problem. We had to argue with them to talk to the persons supervisor who then said he would call us back today at 11... And no phone call. AGAIN.
Please be advised that we were sitting quite happily on 7k Before this happened as we are not far from the nearest depot and never had any problems before. And even doing something as simple as watcing a video on you tube takes 10 mins at least to laod the video. On speedtest . net its showing even lower speeds than shown here.
Any ideas?
Also a small note. where it says LAtency :fast. with one person on one computer on Warcraft thats totting in at about 1700 ms.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1796 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1796 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 14:22:23
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
10.3 dB / 23.0 dB
Line attenuation (Down/Up)
32.2 dB / 18.0 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 1
CRC Errors (Down/Up)
641 / 1
HEC Errors (Down/Up)
809 / 0
Error Seconds (Local/Remote)
605 / 2

there have been some serious outages all over the country in the last 7/10 resulting in loss of net or slow speeds.
you are connected at 8128 max for adslmax and have the corresponding profile of 7150. Your throughput is low at 1796 but that should improve - maybe just a busy time and btspeedtester has also been having problems.
Try btspeedtester again tomorrow and see if improved if not post results again
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow connection speed on new laptop - BT Hub3

Hello,
i recently bought a new laptop and since i started using the internet on it I have some speed problems. I explain below.
My laptop is new (samsung with windows 7 home premium SP1 64-bit version), i bought it about a month ago and after using it, sometimes I noticed a slow internet connection. Sometimes it got very slow and the pages couldn't be loaded. On a few occasions my connection gets lost for seconds but that doesn't happen to my other old laptops!
I also have 2 other laptops with no connection problems and tried to see what could be the problem.
My wireless router is BT hub3 and seems to be OK and gives to the old 2 laptops its maximum speed about 6-7 mbs.
I then compared the three laptops' settings and what I observed was that my new laptop had a low speed at the connection status window (control panel > netw. & internet > netw. & sharing center > connection status), when i click on the name of my connection and check its status i find that: the speed is usually 18-24 Mbps. It also fluctuates over time, sometimes it gets up to 54 mbps other times down to 11 mbps. I found really strange that my 2 old laptops have a stable speed of 54 mbps when i check the same connection status. With the new laptop my internet doesnt get its maximum speed, when the laptop's speed is down to 18 mbps I run an online speedtest and get 4-5 Mbps instead of 6-7 with the 54 mbps, as the old 2 laptops do.
I used to have connection problems with my old router (BT Hub2) some time ago, so I know about removing any other interference (currently i have no tv on, the microwave is not near the router, i use the least busy wireless channel and tried to place the laptop near the router but it's not much better).
Something else to notice is that I get the same problem when my new laptop is the only one working, with the other two the old ones being switched off. I haven't checked that several times, it might be worse when the new laptop is working along with one of the old ones but i don't really think that matters.
My new laptop uses a network adapter Broadcom 802.11n and the old 2 laptops have an Atheros AR5007EG. At another online forum I asked the same question they told me to try and change the radio type of my router to b/g instead of b/g/n, as the new laptop could be trying to connect on n speed but gets affected by the old ones who connect to the b/g type. I am not sure that could help as my laptop is brand new and should be compatible to the bt hub3 router using the new 802.11n system.
Can someone give some help with my problem? Even if i can't solve the problem I would like to have a feeling of the problem being a laptop problem or just incompatibility of my laptop to the router?? If it's a laptop problem I should consider asking for a replacement or repair.
Thanks very much for any help!

thanks for the answer, coming back to my problem...
I have tried switching to 802.11b/g, i see some improvement but this is happening occasionally. my speed is up to 5 mbs when my old laptops have the proper 7 mbs speed.
what is still happening is my connection status speed on my laptop shows 54 mbps for some time and then drops to 18 mbps. it also generally fluctuates and is not stable at 54 mbps as with my old laptops. when it's down to 18 mbps the speedtest result is 5 mbs. my old laptops (which are older technology after all..) always get to the 7mbs speed which is what I pay for.
i am not sure what the connetion status speed on my laptop should be, why it is not stable as with my old laptops and why I am not getting a stable proper speed of 7 mbs with my new laptop. could it be a hardware issue? What other possible reasons for that problem could be? as I said above no other devices are near my router and I use the inssider software to find the less busy channel.

Slow speed Enhanced - can't connect router/modem

After speed slipped to 0.2 to 1.5 MBPS with current router I convinced Indian contact to send me new router. It would not connect to any of my MAC/apple products. Returned to original router and continued to face slow speeds daily. Today was .12 MBPS. Must go to reliable internet service soon!! Any suggestions??

What is the brand and model of your current router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

I'm wondering if anyone else has had problems with their imac fans being extremely loud when running at slow speeds? When the computer heats up enough for the fans to run at higher speeds they quiet down. New HD fan was just installed.

I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

Slow Xbox 360 Wired Connection Speed

My Xbox 360 Elite console is connected to my home network using a wired connection, but it has a slower speed (gathered using tests on this website) than all of the wireless devices connected to the network. The console achieves about 3 mbps, which is more than 3x slower than what all the wireless devices can achieve.
Here is a basic network map:
ISP ---> Master Router ---> 5-port Ethernet Switch ---> Slave Router ---> TV
                                                     |
                                                     v
                                               Xbox 360
All wired devices have been labelled
All wireless devices are connected to either router
The TV cannot be tested as it does not have an Internet browser
Can anyone explain why the console achieves a much lower speed than the wireless devices? If so, can a solution be provided?
Thank you.

I forgot to mention I recently changed the wiring of the network.
Old wiring:
ISP ---> Master Router ---> 5-port Ethernet Switch ---> Slave Router
                                           |                     |
                                           v                     v
                                     Xbox 360              TV
New & current wiring:
ISP ---> Master Router ---> 5-port Ethernet Switch ---> Slave Router ---> TV
                                                     |
                                                     v
                                               Xbox 360
The old wiring made the Xbox 360 download at ~300 kbps and not able to stream videos (neither could the TV). I don't understand why the change of wiring increased the speed so much.

New Contract -- Very Slow Speeds--900kbps

Hi Everyone, i am glad to find a community service like this.
I have been a BT Broadband customer since the start, BT has always been a good reliable service. For approx two years I had the unlimited 8meg service that included a mobile phone. BT Anywhere. I phoned BT to cancel the mobile phone, during the call I was told i was paying too much for my service and if i signed up to Option 3 up to 20 meg BB i could save £20 I Did, I was promised no changes to my speed. This new contract started on the 31 Aug. No problems until last week.
On my old 8meg contract i could guarantee speeds of 2500-3000kbps during the day and 5000kbps after 12am. The last 5 days all I can get is 900kbps, at any time, trying multiple routers etc .... I am not sure if this change is tied into my contract. I normally use a Netgear DG router which reports a downstream of 5000+. To show stats and to test i am using my HomeHub. Any suggestion/help what has caused the slow speed all of a sudden would be greatly appreciated.
I phoned Customer Service...and to be honest i did not get an answer just unplug this ..unplug that ..etc no changes. An engineer was booked for next month, not sure what they will do.
Thanks
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:43
Downstream
5,248 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 28.0 dB
Line attenuation (Down/Up)
34.6 dB / 19.5 dB
Output power (Down/Up)
8.2 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.

mrbren wrote:
Download Speed
890 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :5248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Thanks
From your posted bt test
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Slow wifi speed with new linksys ac1200+

I just bought a new linksys ac1200+ today and set it up. I can get 60 down when connected with ethernet but only 20 down with wifi. my old router could give me 25 down. does any one now how to solve this? there is no other signals blocking it.

Is the FW up to date?
To safely update FW, I recommend doing the following: Download the FW file from the support site first.
Disable the auto update feature on the router.
1. Save router config to file first using IE or FF with all security add-ons disabled.
2. Factory reset the router with all other devices disconnected or turned OFF accept for 1 wired PC.
3. Reload or Update the FW using IE or FF. Just download the FW file to your local wired LAN PC.
4. Factory reset the router and then set up from scratch first and test with out loading the saved config from file. Check to see if any problems are fixed before loading the saved config from file. Sometimes you need to set up from scratch with out loading the saved config file. Just safer that way.
What wireless modes are you using?
2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or Mixed on 5Ghz?
Channel Width set for Auto 20/40Mhz.
Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz. http://en.wikipedia.org/wiki/List_of_WLAN_channels
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=f2625b15a5d7454b8e7fafbe65d5aa63_4009.xml&pid=80&r...
What security mode are you using? Preferred security is WPA-Personal. WPA2 Only. http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=8ce9e83bd3784001aee72da7f1ef48e8_Changing_the_basi...
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=19073
Ensure any devices with WiFi adapter drivers are updated.
Any other WiFi routers in the area? Link> Use http://www.techspot.com/downloads/5936-inssider.html to find out. Use v3. How many?
WMM Support must be enabled for single wireless N mode to function.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&articleid=5471
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=d9a3b1b2039741948a2365b053a93ea8_3759.xml&pid=80&r...
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-esse...
Wireless speed testing isn't recommended due to many variables that can cuase inaccurate results.

HT5731 I forgot about slow download speed's negative effects... hence (I think) the videos I downloaded stop in the middle. I have a better download speed if I connect directly to LAN. Is there anyway for me to fix the videos previously purchased?

I forgot about slow download speed's negative effects... hence (I think) the videos I downloaded stop in the middle. I can get a better download speed if I connect directly to LAN. Is there anyway for me to fix the videos previously purchased or re download them without having to re purchase them? I'm attempting to play the video's directly from iTune "purchased" folder on my Win7 Home Premium PC.

Never mind.. I found instructions on how to re download purchased items. I only need help downloading 2 more items. I love the attention I've recieeved (I guess silly questions go unoticed... sigh)

Slow speed on new connection

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