Slow speeds after transient line noise

Morning.
I've had a problem with line noise this morning that seems to have re-set the IP profile for my line (speed test attached).
Could an admin please look into this?
Many thanks in advance.
-John-
Download speed achieved during the test was - 4895 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :13219 Kbps(DOWN-STREAM), 1151 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.36:20.65:65.99 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Hi Waub,
Thanks for the email, I'll get back to you shortly about this, need to check a few things first.
Ta,
Stephanie
Stephanie
BTCare Community Manager
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Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
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Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Very slow connection speed, after phone line probl...

My catalogue of problems starts about a month ago. The phone line developed heavy interference and my Broadband connection kept dropping. This was diagnosed as being a fault with my HH 1.5. BT duly sent me a replacement HH3 which arrived about 3 days later. I installed the new hub, changed all the wiring and the filters for the new kit that came with the hub only to discover that the interference on the phone line was now even worse. It was so bad that at times you could not even hear what was being said on the other end of the phone, so an engineer visit was arranged.
A week later a BT engineer came and checked the line, sure enough there was a second problem and all the wiring from my house to the nearest telephone pole had to be replaced.
These problems had had a catastrophic effect on my connection speed and profile (I was getting about 500 kbps both up and down stream), so I dutifully reset the hub after the engineer had finished and waited for the line to stabilise.
14 days later and the upload speed had doubled, but the download speed is still unchanged at 570 kbps, about half the current upload speed. The line was a bit temperamental for the first few days but I have been able to maintain a solid connection for the last 4 days, current stats are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 04:42:16
Downstream:
574.3 Kbps
Upstream:
1.184 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.6 dB / 12.8 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
279 / 615
CRC Events (Down/Up):
0 / 94
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 156
Error Seconds (Local/Remote):
0 / 42
There is only one active socket in the house, and the hub has been running from the test socket for the last week.
Solved!
Go to Solution.

The Hub is connected to the test socket. Disconnecting the ADSL feed to the hub has had no real effect (The upload speed increased marginaly but still no change to the download speed). Reran speedtest too, the new stats are:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.44 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:29
Downstream:
574.3 Kbps
Upstream:
1.2 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.9 dB
Line attenuation (Down/Up):
19.5 dB / 12.7 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
6 / 63

SLOW speeds after sw update - Novatel 4G LTE router with voice

My device auto-updated to sw 2.0 and ever since am getting 1-3 Mbps up/down. Prior to the sw update, I was getting "normal" LTE speeds ranging from 15-25 Mbps up/down.
Verizon processed a replacement (was brand new, swapped in-store) with same experience. Speeds were normal but after a few minutes of being powered on, the router auto-updates to 2.0 and slow speeds thereafter.
Phone front line has been nice but since this device is so new hoping posting here with get the attention of someone to correct this issue. Swapping for replacement devices isn't solving the problem.
Anyone else? Ideas for a fix?

Ok, I just followed JoeL and am awaiting approval. For reference, see the image of 3 speed tests this morning conducted on an LTE iPad. No other devices are connected to the router.
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The 1st test should look very similar to the 2nd since both are using the Verizon LTE network

Slower speeds after 21cn "upgrade"

last saturday my internet went out (flashing orange light) and after 3 days they traced the fault to the fact that they were actually upgrading our exchange MRLOW lower peover to 21cn and i was told that when it all came back on i would be on 21cn broadband and my speeds would be alot faster than i was getting now so i was happy to wait. after 5days it came back on but my speeds are actually worse than before the upgrade. before i was synced at 2mb. could i get switched to the new and improved 21cn speeds please?
i was also told that after 3days of no broadband you can get that months broadband cost refunded as compensation, can i get that actioned too please?
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.15 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
Line state:
Connectedppp0_0
Connection time:
3 days, 23:43:01
Downstream:
1.125 Mbps
Upstream:
288 Kbps
Solved!
Go to Solution.

you can see from the checker results the adsl2 increase is minimal if at all. what's worse is if you had stability problems with adslmax then 21Cn will not help and may even make matters worse as it is far more aggressive on any line noise
looks like the fixed 2mb connection may still be best for you
as you appear to have dropped to a fixed 1mb connection I have asked mods to help and they will post a contact us link on reading this
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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Slow speed after line repair

Hi, we had trouble with our phone /BB and vision which were down for about ten days. fault was found to be the line between pole and the main socket into the house, The; B.T engineer replaced the line and socket; which sorted out the phone, but internet was still down. BB was showing as connected, but would not connect to internet and no BT vision service. Phoned BT and Indian lady guided me through different settings and after about half an hour we managed to get the hub to connect to the internet. The speed is very slow now and this is affecting our BT vision as well. I realise that it can take up to ten days for the line to reset to its best setting. can anybody help with the info obtained from our HH1.5 which is wired by ethernet cable to the computer with nothing else connected or running at time of speed test. Original BT speed test result: BT Speed test.08/06/2011 --2am Test1 comprises of two tests 1. Best Effort Test: -provides background information. Download Speed 5751 Kbps 0 Kbps 7150 Kbps Max Achievable Speed Download speedachieved during the test was - 5751 Kbps For your connection, the acceptable range of speedsis 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :7136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6295 Kbps ==================================Latest Hub info shows: DSL Connection Link Information Uptime: 1 day, 10:57:05 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.79 / 993.94 ========================================================================= DSL Connection Link Information Uptime: 1 day, 10:58:21 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.80 / 993.94 Output Power (Up/Down) [dBm]: 12.5 / 0.0 Line Attenuation (Up/Down) [dB]: 13.5 / 24.0 SN Margin (Up/Down) [dB]: 9.0 / 31.5 Vendor ID (Local/Remote): TMMB / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 2 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 2 / 0 FEC Errors (Up/Down): 0 / 171 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0 Line Profile: Fast Are these in line with what might be expected and should my profile return to the original settings?

you have now been upgraded to 21CN adsl2+. Your noise margin is very high but there is a 10 day training period after an upgrade so just leave it connected with no manual resets.
21CN is more aggressive if you have any noise on your line and what was a good connection with adslmax may not initially be a good connection with 21CN. However if you have a noise problem after training come back and someone will provide assistance
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed after line fixed

Hi,
We recently had a problem with our line (lots of noise), so an openreach engineer came out, who was very helpful, and replaced a large section of the outside line that had degraded and fitted a new master box. I was aware that after fixing the fault, I would have to wait for the broadband to retrain, and reset the noise margin on the IP profile.
But I was quite supprised that the day after my speed had actually reduced further. Ive phone the help line, where I was told there was a problem, but no-one seems to be able to sort it, and ive been told to wait. This is very annoying as I had over 11Mbps before the fault, and now its that slow its pretty much unusable for streaming video / games.
This is my current ADSL stats,
Downstream:
1.123 Mbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.4 dB / 28.6 dB
Line attenuation (Down/Up):
29.1 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.5 dBm
FEC Events (Down/Up):
215 / 41
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
16 / 0
(before the fault, the nosie margin was ~7db each way)
Any Suggestions of what to do next would be greatly appreciated, as the call centre's dont seem to be of any use.

Upto 2d 10hours it remained exactly the same. Ive just come in from work now, where it should have reached 3d 5hours, but here is the status
Connection Information
Line state:
Connected
Connection time:
0 days, 05:44:10
Downstream:
1.123 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.2 dB / 13.0 dB
Line attenuation (Down/Up):
29.0 dB / 17.1 dB
Output power (Down/Up):
18.2 dBm / 12.0 dBm
FEC Events (Down/Up):
429 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
20 / 0
It looks like it has resynced, and the upstream nosie margin has reduced, and the upstream speed improved. The downstream though is exactly the same. I really cant wait another 3 days again, as ive now been without usable internet for 7 days already, and i will probably need it for work this weekend.
So what do i do next?

Slow broadband speed after noisy line repaired

I've recently had a noisy line which eventually got repaired (dirty connection on block at local poll). Since then Broadband has remained connected (good) but download speed has been none existant >250Kbps ASDL line details are as below:
I'm not getting any progress on the fault I've registered with BT on Dec 12 (says more testing is required), I keep chasing with the online support chat but keep getting the same response "we need to do some checks on the line we will get back to you in a hour or so, an then nothing". Any tips on how to get resolution of the issue speeded up?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:00:44
Downstream
283 Kbps
Upstream
1,088 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
9.2 dB / 6.3 dB
Line attenuation (Down/Up)
43.5 dB / 24.0 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Solved!
Go to Solution.

Well the noise margin has gone up from 9.2bB to 15.4dB, which is much better, and leaves lots of room for a speed improvement.
You must be losing a lot of signal between the master socket and wherever you plug your home hub into.
Your estimated final speed should be about 7552Kbs, but you are stuck in a banded profile due to the line fault.
You are not going to get the full speed with a margin of 9.2db, but if its not practical to use the master socket, it would be worth disconnecting the bellwire while you are up in the loft, as that may help reduce any problems on your extension.
See here for instructions.
Bellwire fix.
This could help quite a bit.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow Speed after Fault Repair

Hi all,
Had a fault on my broadband line for a few months .. random disconnections and poor speed until finally my broadband speed fell through the floor. After a few phone calls to the helpdesk they indentified a fault in the network. One month later and the underground line running down the road is now replaced and all seems good. However the speed on my broadband line hasn't started to recover yet .. 6 days so far ..
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
888 kbps
Line Attenuation
41.0 db
19.8 db
Noise Margin
30.4 db
10.8 db
Download speedachieved during the test was - 0.22 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Based on the attenuation and noise margin I think I should be able to achieve around about 6Mbs which is slightly slower than before the fault occured but the IP profile seems to be stuck at 0.25Mbs.
Is it worth waiting longer to see if it improves or do I need to get the IP profile reset and start the 10day training process in motion?
cheers
Els

This link should also help to explain it.
Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow down after my line was upgraded to ADSL2+

Hi there
a couple months ago BT upgraded our line from ADSL 1 to ADSL2+ now it all sounds good but I have experienced some major slow downs since they have done it and constant calls to CS have just resulted in my line getting tested and then having a different person phone back to give the results but just end up getting another line test done and it is starting to get very annoying.
Before the upgrade I was downloading at around 8.1Mb/s, uploading at 1.1Mb/s and had a ping of around 15. Now it is this.
Is there anything else i could do that could improve my speed?
Thanks for reading my wall of text.
P.S my line stats are:
Connection information
Line state
Connected
Connection time
10 days, 6:53:35
Downstream
2,268 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
13.1 dB / 12.6 dB
Line attenuation (Down/Up)
21.5 dB / 9.5 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm
Solved!
Go to Solution.

Hi there
I am using BT home hub 2.0
and the rest of my line stats
Line state
Connected
Connection time
10 days, 7:16:00
Downstream
2,268 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
13.1 dB / 12.5 dB
Line attenuation (Down/Up)
21.5 dB / 9.5 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
898476782 / 0
CRC Errors (Down/Up)
202 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
143

Slower speed after engineer visit

After losing my broadband connection last week an overreach engineer came out today and found that an ant infestation further down the road had disconnected the cables! My connection speed is now only 1mbs when previously it was 4.5. Should I expect to see thIs increase fairly quickly in the 10 day period or will it take a while?

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:44
Downstream:
1,150 Kbps
Upstream:
440 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.7 dB / 17.2 dB
Line attenuation (Down/Up):
58.0 dB / 34.2 dB
Output power (Down/Up):
0.0 dBm / 12.7 dBm
FEC Events (Down/Up):
197 / 63
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
BT Speed Test gives my connection speed as 1.2mbps and estimated speed as 3.5mbps (I was getting 4.5mbps before the engineer fixed the connection issue)
I am connected to a spur off the master which is about 4 meters away and when I have connected directly to the test port I get the same result.
I have also tried the quite line and hear nothing.
Thanks :-)

Slow speed after new dropline fitted.......Possibl...

Hello all,
I have had a new dropline fitted to cure a worsening crackle on my line (particularly when it was raining), however my broadband speed has now dropped to 2mb/s whereas prior to this fault it was running at approx 14mb/s.
I realise there is a training period, and sure enough my hub rebooted after 4 days and increased my upload speed ip from 400kb/s to 888kb/s, but the download ip stayed at 2mb/s. After a day it rebooted again at about 5 in the morning but with no improvement in my ip's. My current hub status is;
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 02:30:14
Downstream:
2.213 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
24.6 dB / 13.2 dB
Line attenuation (Down/Up):
15.6 dB / 7.6 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
30 / 2540
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 117
Error Seconds (Local/Remote):
0 / 9
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........
Solved!
Go to Solution.

The results of a speed test is;
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.7 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.7Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
Is it possible I have a stuck IP profile ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Slow Broadband after phone line fault rectified

Joined BT Broadband Option 1 on 15/02/11, all was well with linespeed up to 6mbs while stabilising, On the 16/02/11 I reported a Phone fault (Broadband reverted to 135kbps) Phone fault was rectified on 18/02/11 and was told it would be 3 days before my broadband started to improve, it is now 24/02/11 and my Ip profile is still at the fail safe 135kbps, Anyone Help please.
Line state: Connected
Connection time: 0 days, 19:19:09
Downstream: 286.3 Kbps
Upstream: 440 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 26.3 dB / 23.2 dB
Line attenuation (Down/Up): 30.3 dB / 16.8 dB
Output power (Down/Up): 17.9 dBm / 12.9 dBm
FEC Events (Down/Up): 1528 / 2
CRC Events (Down/Up): 0 / 32
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 7
Error Seconds (Local/Remote): 0 / 0
Download speedachieved during the test was - 52 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :286 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Thankyou chas2209
Solved!
Go to Solution.

Hello,
Your noise margin does seem high but the speed does take about 3-10 days to build up after faults. I had the same issue if you call tech help desk 0800 111 4567 they will be able to sent you profile higher.

Slow broadband after a line fault

Hi,
I recently returned from a week's holiday and found my broadband was dropping out almost every few minutes and was incredibly slow. I also had no dialling tone on my home phone line.
An Openreach engineer called this morning and found that a very old extension wire running through the house was causing the problem. He disconnected the troublesome wire, and now I have a good phone line and a stable broadband connection (connected for over 3 hrs without a problem).
However, the broadband is still very, very slow - the downstream is only 239kbps.
I have very little knowledge about broadband technology, but after a few hours researching I seem to have reached the conclusion that the reason for this is the connection kept dropping out whilst I was away on holiday. This has caused my IP profile to be set at 135kbps (determined by using the BT speed checker). A lot of the forums say that the IP profile will return to normal once the line has been stable for 3-10 days.
So, I guess I'm just looking for some reassurance that after a few days the line will return to normal.
If anyone can set my mind at rest, I'd be most grateful.
Phil
Solved!
Go to Solution.

Here are stats from hub:
DSL Connection
Link Information
Uptime:
0 days, 3:57:27
Modulation:
G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]:
444 / 239
Data Transferred (Sent/Received) [MB/MB]:
11.31 / 29.76
Output Power (Up/Down) [dBm]:
12.5 / 0.0
Line Attenuation (Up/Down) [dB]:
26.5 / 47.5
SN Margin (Up/Down) [dB]:
27.5 / 31.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 86
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
And from BT Speed tester:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
58 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 58 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :239 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 24.53:21.32:54.15 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
258 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 258 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
Thanks.

Very slow connection after phone line repair

I had my phone line repaired yesterday with new cabling and new BT box for phone and computer.My phone is fine, but the hub for my broadband does not appear to be ok. the phone symbol on the hub did not light up at all this morning, and after restarting the hub and going back to default settings it is now glowing orange only. It was ok yesterday after being fixed. Very slow connection now. Should i keep everything on to see if it will right itself, or re-start yet again?
I have been looking on BT's options for fixing but can't seem to find anything. the connections in my area are fine so it can't be an outside fault

Which home hub do you have? Did you recently re-contract or change your package, as that will affect your hub phone.
As for the speed issue, it should get better if you leave it alone.
See Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow speeds after transient line noise

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