Slow Speeds ages to sort and I'm down 4 days holid...

Hi,
First time I've posted on a forum.
I've had real trouble from the start with BT, ordered Infinity in November 2012, but wasn't installed until December, with me having to take 2 separate days holiday as the first engineer could only fit the the phone line, and the second had to install the broadband. January 2013 after a few teething problems the BT infinity was excellent 75mb download and 19MB upload........Then I used the phone, that's when problems started, and to cut a very long story short, and after 4 visits by engineers, again me having to use my holiday days and unpaid days it was sorted, but I had a whole month where the speed was half what it was supposed to be, with BT customer service telling me how to do speed tests etc etc, fobbing me off. Bearing in mind that they only sorted me out when I cancelled my direct debit, as I wasn't going to pay for a service I wasn't getting.
I emailed BT on 12th July and 15th July (130712-001629 and 130715-007822) no response. Today I contacted them through the online chat, and was cut off not by one but by 3 representatives before they could even help me or me advise the problem. Rudradeep Saha, Mruntunjoy, Junaid, and then finally MD Shahnawaz Akhtar who told me he couldn't help me online.
My main thing is this, yes the BT infinity speed is now perfect, no problem, but I requested that at the very least a month's payment be credited for all the trouble and MY time I have wasted due to a fault that isn't mine.
I've cancelled the Direct Debit and this should speed up contacting me, as it seems to be the only way for BT to actually do something for me.

cancelling a direct debit will only lead to one thing suspension of service and it eventual cancellation of service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Slow speed for downloading app and podcasts by WiFi

My Ipod Touch 5G is very very slow for downloading apps and podcasts, but not with internet browsing or youtube videos. I have an Ipad 2 with not problems in the same WiFi network. But the Ipad don´t have the last iOS update (6.0.1).
Anyone else have the same issue?

Download speed on wifi on my iphone is also slow, but only when downloading podcasts...
Running 6.0.2 on iPhone 5.
On WIFI I can download a 45 mb app from the appstore in less than a minute. I can stream Youtube and Netflix with no problems. Internet browsing - no problems.
But downloading podcasts with Instacast 3, Downcast or the Apple Podcast app happens at a rate of 20-50 kb/s when on WIFI. As soon as I switch to 3g (I am in a european country where 4g/LTE is not yet available) my download speed goes to between 300kb/s and 2 mb/s.

Infinity 1 and slow speeds during the evening and ...

Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
So tonight I contacted online chat again (cos my fault is due to be closed tomorrow) he then transferred my call to the escalation department. He ran loads of checks and diagnostics but couldn't find any fault. He said the only thing they could do was to get an engineer out, but he agreed with me that the engineer wouldn't see the fault either as it only happens during the evening.
I eventually agreed to the engineer visit being as there is nothing else I could do, but then he couldn't book one. It said on his system that being as the diagnostic tests didnt show a fault no engineer is required.
He said my only option now is to pay for a local technician, which I refuse to do or to ring 0800 800 150 option 2 the cancellation department.
Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
Go to Solution.

22nd June 2013 23:43:57
5488 Kbps
19600 Kbps
22nd June 2013 23:23:13
5466 Kbps
1571 Kbps
22nd June 2013 23:17:22
5251 Kbps
1947 Kbps
22nd June 2013 23:13:58
5378 Kbps
2858 Kbps
22nd June 2013 23:09:20
5429 Kbps
4034 Kbps
22nd June 2013 23:03:17
5431 Kbps
12034 Kbps
22nd June 2013 22:37:50
5521 Kbps
2532 Kbps
22nd June 2013 22:37:06
5318 Kbps
2763 Kbps
22nd June 2013 22:23:21
5289 Kbps
1543 Kbps
22nd June 2013 22:20:36
5327 Kbps
1652 Kbps
22nd June 2013 21:49:09
5456 Kbps
1459 Kbps
22nd June 2013 21:38:21
5478 Kbps
2158 Kbps
22nd June 2013 21:37:01
5448 Kbps
1534 Kbps
22nd June 2013 21:35:56
5503 Kbps
1466 Kbps
22nd June 2013 21:34:42
5499 Kbps
1689 Kbps
22nd June 2013 21:32:58
5459 Kbps
1737 Kbps
22nd June 2013 21:31:15
5489 Kbps
2266 Kbps
22nd June 2013 21:28:04
5529 Kbps
2614 Kbps
22nd June 2013 21:25:38
5487 Kbps
2039 Kbps
22nd June 2013 21:25:02
5524 Kbps
4982 Kbps
22nd June 2013 21:22:35
5448 Kbps
1971 Kbps
22nd June 2013 21:12:50
5476 Kbps
2580 Kbps
22nd June 2013 21:06:25
5455 Kbps
2497 Kbps
22nd June 2013 20:57:48
5496 Kbps
2527 Kbps
22nd June 2013 20:51:50
5420 Kbps
1699 Kbps
22nd June 2013 20:50:47
5136 Kbps
1741 Kbps
22nd June 2013 20:49:59
5399 Kbps
2257 Kbps
22nd June 2013 20:49:27
5432 Kbps
3208 Kbps
22nd June 2013 20:43:14
5346 Kbps
2375 Kbps
22nd June 2013 20:34:49
5417 Kbps
20750 Kbps
22nd June 2013 20:32:14
5411 Kbps
21722 Kbps

Presario notebook starts running slower, takes ages to reboot and sound is intermittent

My university daughter has a Compaq Presario V5101US notebook. We have had to restore it several times because "something" seems to change its performance after a while. It starts by losing the sound and then takes forever to reboot with skippy sound almost like something else is running, or trying to. I have run both the AVG a/v and Superantispyware in the safe mode to no avail. It is kept maintained via removing the temp internet files, a/v scans. disk cleanup, clean the cookies, anti spyware, defrag, etc at least once a week. I would like any suggestions as to what is the most "common" issue in a circumstance like this. About the only things left to try are cleaning up the start menu and running another malewarbytes? program before doing another restore?

I don't know whether win2k is officially supported by toshiba on the L30, but I have got everything to work
by using the winxp drivers - which include win2k drivers. I did have a problem with the wireless lan
but that was easily resolved but downloading drivers from atheros, ie mini wireless la la, file called
sa100wlanax.exe
But I do have a problem with the cd/dvd drive reading things at half speed, but I don't think it just a
win2k problem, from what I have read, people how have installed xp also have the same problem.
Dylan.

Customer aging 1-15 and 16 to 30 days aged Amount

Hi Consultants,
we have procedure to calculate the customer aged amount for based 7 bucket aging buckes then update the custom customer summary table
now we get the requirement to caluclate aged amount for 1-15 days and 16to 30 days.
we are using the arp_customer_aging.calc_aging_buckets package to caluculate the aged amount for 7 buckets.
how can we achieve this please advice me on this.
Thanks,
Anu.

As pkchan says case is much more confortable and readable than decode
select customer_id,
       amount_due,
       case when trunc(sysdate) - due_date < 16 then '0 - 15'
            when trunc(sysdate) - due_date < 31 then '16 - 30'
            when trunc(sysdate) - due_date < 46 then '31 - 45'
            when trunc(sysdate) - due_date < 91 then '46 - 90'
            else 'over 90'
       end aging
from your_table
where due_date <= trunc(sysdate)
   and amount_paid is null
select customer_id,
       amount_due,
       decode(sign(trunc(sysdate) - due_date - 16),-1,'0 - 15',
         decode(sign(trunc(sysdate) - due_date - 31),-1,'16 - 30',
           decode(sign(trunc(sysdate) - due_date - 46),-1,'31 - 45',
             decode(sign(trunc(sysdate) - due_date - 91),-1,'46 - 90','over 90')))) aging
from your_table
where due_date <= trunc(sysdate)
   and amount_paid is null*** not tested ***
Regards
Etbin

Slow Speeds in Evening/at Weekends

Hi,
I have been having trouble with slow speeds in the evening and at weekends on BT's Option 3 service recently. It varies from 0.5mb to 1mb between 5pm and 10pm. Outside that time window it is always at a reasonable speed(5mb+). The line is very stable and internet never drops unless the router is restarted. What could be the problem?
There are a couple of other computers connected to the router but they are not using it heavily in the evening.
Here are my stats, any help is appreciated!
Mode :
G.DMT
Type:
Interleave
Line Coding :
Trellis Off
Status :
Link Up
Downstream
Upstream
Rate (Kbps) :
7616
448
SNR Margin (dB) :
6.7
23.0
Attenuation (dB) :
32.0
22.0
Output Power (dBm) :
11.9
19.8
My exchange - Virtual paths: Green
http://usertools.plus.net/exchanges/?exchange=Mickle%20Trafford&exact=1810&plugin=vp
BT speed test done at around 10.30pm tonight when it starts to speed up again -
Download speedachieved during the test was - 6098 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Thanks for any assistance.
Solved!
Go to Solution.

from the stats you have posted your connection looks fine. you need to post btspeedtester results when you are having problems
your are not downloading p2p during these times as these are managed at peak times
are you wireless or wired?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Very slow speeds and ridiculous email and bill for...

Hi
i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
Any advice would be really helpful as I am at my wits end
Solved!
Go to Solution.

Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
Any ideas would be appreciated.
Thanks
Julie
Home Hub 3
iMac
Set up not changed in 5 years. other than new hub about 6 months ago.
Wired connection to main mac, but also wireless to other devices.
The BT tester shows 6.09 mbps
Download speedachieved during the test was - 6.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
0 day, 17:53:05
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
14.4 dB / 23.0 dB
Line attenuation (Down/Up):
6.5 dB / 5.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOU

Thanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

My new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help

my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is lagging

my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is lagging

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?
Problem description:
slow computer
EtreCheck version: 2.0.11 (98)
Report generated November 15, 2014 2:57:16 PM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 384 MB
NVIDIA GeForce GT 650M - VRAM: 512 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.8.5 (12F45) - Uptime: 6 days 7:45:47
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (25.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Rowmote Helper.app
[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.8) Support
/System/Library/Extensions
[not loaded] com.smarttech.iokit.SMARTBoard (11) Support
[not loaded] com.tectona.driver.PL2303 (1.3.0) Support
[loaded] com.webroot.driver.WebrootSecureAnywhere (54 - SDK 10.7) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.lookupd.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.smarttech.boardservice.plist Support
[running] com.smarttech.floatingtools.plist Support
[running] com.smarttech.ink.plist Support
[running] com.smarttech.SBWDKService.plist Support
[running] com.smarttech.smartnotification.plist Support
[running] com.smarttech.systemtrayicon.plist Support
[running] com.webroot.WRMacApp.plist Support
[running] com.webroot.WRMacBackNSync.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.regularrateandrhythm.rowmotehelperaide.plist Support
[running] com.webroot.security.mac.plist Support
[running] com.webroot.webfilter.mac.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service UNKNOWN (missing value)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Spotify Application (/Applications/Spotify.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Rowmote Helper Application (/Applications/Rowmote Helper.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
npwebroot: Version: 2.0.15 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions: ℹ️
Password Manager
webfilter
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
SMART Board Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      2% iPhoto
      2% mds
      2% mdworker
      1% Google Chrome
Top Processes by Memory: ℹ️
382 MB Mail
275 MB WebProcess
107 MB Google Chrome
103 MB WindowServer
99 MB Google Chrome Helper
Virtual Memory Information: ℹ️
270 MB Free RAM
1.50 GB Active RAM
1.30 GB Inactive RAM
1.22 GB Wired RAM
20.97 GB Page-ins
8.64 GB Page-outs

Hi Linc
I hope this is what you were after. Looking forward to hearing your feedback.
Thanks, Susanna.
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b606ce0> { count = 2, contents =
"query" => <string: 0x7fbb9b605720> { length = 109, contents = "com_apple_ats_name_postscript == "Roboto-Regular" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d950> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 108, contents = "com_apple_ats_name_postscript == "Roboto-Medium" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b102580> { count = 2, contents =
"query" => <string: 0x7fbb9b100580> { length = 107, contents = "com_apple_ats_name_postscript == "Roboto-Light" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d1d0> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 106, contents = "com_apple_ats_name_postscript == "Roboto-Bold" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91723 [cfprefsd]
11/16/14 12:36:03.784 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91721]) Exited: Killed: 9
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91721 [SleepServicesD]
11/16/14 12:36:08.471 PM com.apple.launchd.peruser.501[159]: (com.apple.tccd[91730]) Exited: Killed: 9
11/16/14 12:36:08.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91730 [tccd]
11/16/14 12:36:09.592 PM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[91727]) Exited: Killed: 9
11/16/14 12:36:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91727 [xpcd]
11/16/14 12:36:13.129 PM com.apple.launchd[1]: (com.apple.XType.FontHelper[91728]) Exited: Killed: 9
11/16/14 12:36:13.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91728 [XType.FontHelper]
11/16/14 12:36:14.996 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91739]) Exited: Killed: 9
11/16/14 12:36:14.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91739 [SleepServicesD]
11/16/14 12:36:20.120 PM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[76618]) Exited: Killed: 9
11/16/14 12:36:20.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76618 [cfprefsd]
11/16/14 12:36:23.433 PM com.apple.launchd.peruser.501[159]: (com.apple.cfprefsd.xpc.agent[76616]) Exited: Killed: 9
11/16/14 12:36:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76616 [cfprefsd]
11/16/14 12:36:26.261 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91752]) Exited: Killed: 9
11/16/14 12:36:26.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91752 [SleepServicesD]
11/16/14 12:36:37.691 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91764]) Exited: Killed: 9
11/16/14 12:36:38.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91764 [SleepServicesD]
11/16/14 12:36:48.938 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91777]) Exited: Killed: 9
11/16/14 12:36:49.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91777 [SleepServicesD]
11/16/14 12:37:01.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91788 [SleepServicesD]
11/16/14 12:37:00.821 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91788]) Exited: Killed: 9
11/16/14 12:37:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91706 [distnoted]
11/16/14 12:37:15.656 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91795]) Exited: Killed: 9
11/16/14 12:37:15.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91795 [SleepServicesD]
11/16/14 12:37:27.016 PM ReportCrash[91819]: Failed to create CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.125 PM ReportCrash[91819]: Failed to create dSYM-less CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.487 PM com.apple.launchd.peruser.501[159]: (com.webroot.WRMacApp[264]) Job appears to have crashed: Segmentation fault: 11
11/16/14 12:37:30.336 PM com.apple.launchd[1]: (WSDaemon[61]) Exited abnormally: Broken pipe: 13
11/16/14 12:37:34.295 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:34.594 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.30 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:37.648 PM ReportCrash[91819]: Saved crash report for Webroot SecureAnywhere[264] version 8.0.7.78 (8.0.7.78) to /Users/landerson/Library/Logs/DiagnosticReports/Webroot SecureAnywhere_2014-11-16-123737_lukes-MacBook-Pro.crash
11/16/14 12:37:42.660 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:43.632 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.97 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:50.783 PM WSDaemon[91822]: CGSRegisterConnectionNotifyProc called with invalid connection
11/16/14 12:38:09.909 PM Problem Reporter[91853]: launch_msg returned m

Service outages and slow speeds

Why have I been having service outages and slow speeds for the last several weeks. I am in south central PA. (Somerset County)
Why do I have to pay Verizon for service that I do not get?

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Reset hub and now getting extremely slow speeds...

Hi there,
So I have had bt broadband for 3 months and had nothing but problems. The speed is very slow, though I do live in a rural area so somewhat to be expected. However in the evenings I have noticed I can get extremely high pings (1000+) and slow speeds (below 0.5 mbps).
Recently however my usual daytime speeds of around 1.2 mbps shot up to around 3 mbps, which to me is quite high! (compared to what I have been getting).
Though it dropped off a bit over the past few days (to around 2.2 mbps) it was still working ok, until last night when I reset my homehub as my sister was unable to connect to it at all.
Since then I have had nearly none existant speeds. Even getting on here was a mission. I am getting speeds of around 0.10 mbps, though my ping seems to vary wildly from around 50 all the way back up to silly numbers.
I attempted to use the bt speed test, but it told me it couldn't get a reading cos my line was too slow!
I did however get one eventually from BT wholesale as below. (it won't let me copy it in?...)
Download speed (mbps): 0.14
Upload speed (mbps): 0.35
Ping Latency (ms): 69.63
Speedtest.net give the following
Really getting fed up with the unreliable and slow connection. When added to the problems getting a line installed in the first place (it took 3 months!) and problems I have had in the past, I am seriously looking to see what other options I have, but there aren't many good providers that will set us up out here
Can anyone help me get a stable, reasonably fast connection?
Thanks,
Richard

Hi,
Here are the adsl stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:19:52
Downstream:
512 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
38.7 dB / 17.0 dB
Line attenuation (Down/Up):
14.4 dB / 8.0 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
I currently have the hub connected to the master socket via a filter. I have tried on the main socket and master socket with two different filters and nothing changed...
As for the btspeedtester, I was unable to successfully run that...It just says my connection may be too slow (no kidding!)
Finally, regarding the quiet line test...I don't actually have a phone at the moment. I only wanted broadband as I rarely make phone calls from the house and use my mobile. I am looking to get one for the sole purpose of fixing this issue (and ringing bt to have a whinge at them)
Thanks,
Richard

E1200 - Had a weak signal and slow speed

Pros: Price, nice sleek shiny box, kind of worked when new. Good as a paperweight in a light breeze.
Cons: Not really a good doorstop - too light. Died at 35 days of ownership. Won't let me in to the web interface to make some changes. When working it had a weak signal and slow speed. Doesn't support access point mode like my old wireless router did.
Other Thoughts: Not the first time I'm had problems with Linksys/Cisco branded products but this is the last product I'll ever buy with the Linksys/Cisco name on it. Fact is ever since Cisco bought out Linksys, every product I've bought from them had failed/died within a few months. You'd think they would get this right by now but they haven't.

There are many reasons why you experience poor signal or connection. Well, there are few things you should keep in mind with regards to N routers:
1) For the best possible speeds, you need to be using WPA2-AES as your security mode. Any other security mode will see your speed/range capped.
2) Make sure the drivers for the Wireless Card for the computers should be updated as well..
3) The router by default uses a channel setting of auto, which means that it would keep switching channels depending on the interference. I’d recommend you set it to a fixed channel. Usually, 1, 3, 6 and 9 give you the best performance depending on your environment of course. I’d suggest you try different channels, observing each for a while, to see which gives you the best performance. You can follow the link here on how to change channels.
Second, all Linksys/Cisco can work as an Access Point. There are two (2) ways to cascade a Linksys router to another router:
1. LAN to LAN – Connecting one of the Ethernet ports (LAN ports) of the Linksys router (router A) to one of the Ethernet ports (LAN ports) of another router (router B).
This type of cascading requires the main and the secondary router to be on the same LAN IP segment to allow the computers and other devices to connect to both routers. This configuration is recommended if you want to share files and resources within the network.
2. LAN to WAN – Connecting one of the Ethernet ports (LAN ports) of router A to the Internet port (WAN port) of router B.
This type of cascading requires the main router and the secondary router to have different IP addresses. This connection makes it easier to identify which router the computers and other devices in the network are connected to since they will have different LAN IP segments. However, computers that are connected to router A will not be able to communicate with router B, and vice versa since they are two different networks.
Here is the link: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=785463d9ecaf4cac84aed245b08d615f_3733.xml&pid=80&r...

Warp stabilize AND slow speed

I want to warp stabilize AND slow speed which are incompatible, so what is the recommended route on this please?
E.G. I would anticipate we must export one and reimport to do the other, or what? In which order? Is there a smarter way?
Does export reimport degrade the imagery? These kinds of things.
Thanks
Steve Z

I suggested WS into a DI as first step because it gives the editor options to do what they will with it later and to save on processing time.
A nest means the processing is required for 2 major fx during the edit process.

Slow Speeds ages to sort and I'm down 4 days holid...

Similar Messages

Maybe you are looking for