Slow speeds. As if from no where.

Question

Up until about 2 weeks ago i had a perfectly stable connection with never a problem. Lately thats dissapeared and the internets is loading slower than dial up and i simply CANT play games over the net due to lag. Nothing has changed our end and we contacted bt twice now. The first time they said there were problems in our area then they would be fixed on the 24th and they would call us back the same day. 24th came and went. No phone call and no fix. We phoned up on the 25th. they denied having called us then said we had no problem. We had to argue with them to talk to the persons supervisor who then said he would call us back today at 11... And no phone call. AGAIN.
Please be advised that we were sitting quite happily on 7k Before this happened as we are not far from the nearest depot and never had any problems before. And even doing something as simple as watcing a video on you tube takes 10 mins at least to laod the video. On speedtest . net its showing even lower speeds than shown here.
Any ideas?
Also a small note. where it says LAtency :fast. with one person on one computer on Warcraft thats totting in at about 1700 ms.
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
1796 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1796 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 14:22:23
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
10.3 dB / 23.0 dB
Line attenuation (Down/Up)
32.2 dB / 18.0 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 1
CRC Errors (Down/Up)
641 / 1
HEC Errors (Down/Up)
809 / 0
Error Seconds (Local/Remote)
605 / 2

Answer 1

there have been some serious outages all over the country in the last 7/10 resulting in loss of net or slow speeds.
you are connected at 8128 max for adslmax and have the corresponding profile of 7150.  Your throughput is low at 1796 but that should improve - maybe just a busy time and btspeedtester has also been having problems.
Try btspeedtester again tomorrow and see if improved if not post results again
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