Slow Speeds + High Ping!

Hello BT community.
I've had a problem the last couple of days what's completely stumped me, and by the looks of it stumped 'technical support' (which let's be honest isn't that hard anyway).
What's happening is, quite simply my speed is about 0.50mb/s when It should be about 1.5-2.0mb/s.
And our ping is well around 300-1200.
When I reset the router the connection is fine for about 10 minutes of browsing or pretty much as soon as I go to play an online game - at which time the speed shoots down and the ping flies up, until reset at which time it just does this again.
I've tried all manner of fixes, I've changed router, phoned up technical support to which availed to a line check, and apprently nothing(?) is wrong.
I would upload some screenshots but I'm not lying when I physically can't. The speed is that low, it simply times out whenever it starts uploading to Tinypic/Imageshack.
HELP ME!

The line test was silent, no interferrance at all.
I have attached my ADSL stats as well as a ping test I've been running.
Speedtest results:
Download speedachieved during the test was - 1.01 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.7 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
The speed seems fine, however the ping as you can see below makes the service unusable.

Similar Messages

Slow Speeds/High Ping During Evening

Just signed up for Comcast this week. Noticed bad lag while gaming and speed tests indicate slow download speeds (<10 Mbps when I should be getting 75 Mbps) and high ping (200-300ms). Checked everything hardware related on my end and couldn't find an issue. Finally, did some trace routing and discovered high ping on Comcast servers in San Jose and Great Oaks. See tracert results below. These issues seem to occur during the evenings (8pm to midnight PST), but the few checks I did during the day seemed fine. It may be related to streaming volume at night. In any event, it's ruining my internet experience. How can this be resolved? Tracing route to e10905.dspb.akamaiedge.net [23.211.8.171]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 14 ms 11 ms 10 ms 98.207.208.1
3 13 ms 18 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 16 ms 12 ms 14 ms 162.151.78.209
5 25 ms 13 ms 30 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 317 ms 305 ms 305 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.8
6.86.102]
8 501 ms * 452 ms be-14-pe02.11greatoaks.ca.ibone.comcast.net [68.
86.83.34]
9 356 ms 305 ms 305 ms a23-211-8-171.deploy.static.akamaitechnologies.c
om [23.211.8.171]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [74.125.239.96]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 10 ms 9 ms 9 ms 98.207.208.1
3 10 ms 13 ms 9 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 17 ms 11 ms 13 ms 162.151.78.209
5 18 ms 14 ms 22 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 189 ms 255 ms 250 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net
[68.86.86.26]
8 229 ms 337 ms 418 ms 66-208-228-70.ubr01a.hurtl301.al.hfc.comcastbusi
ness.net [66.208.228.70]
9 236 ms 305 ms 305 ms 72.14.232.138
10 213 ms 218 ms 187 ms 66.249.95.29
11 194 ms 286 ms 321 ms nuq05s01-in-f0.1e100.net [74.125.239.96]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [216.58.192.46]
over a maximum of 30 hops:1 1 ms <1 ms 1 ms router.asus.com [192.168.2.1]
2 14 ms 10 ms 9 ms 98.207.208.1
3 14 ms 9 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 15 ms 11 ms 17 ms 162.151.78.209
5 17 ms 13 ms 13 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 427 ms 305 ms 304 ms he-0-14-0-1-pe03.11greatoaks.ca.ibone.comcast.ne
t [68.86.86.202]
8 210 ms 305 ms 304 ms 173.167.59.66
9 479 ms 305 ms 305 ms 209.85.241.55
10 282 ms 305 ms 304 ms 74.125.37.43
11 215 ms 305 ms 304 ms nuq04s30-in-f14.1e100.net [216.58.192.46]Trace complete.

The same thing is happening for me. I live in Houston, Texas and my ping to a game called LoL was around 80 now its at 90. It's not a huge difference and I don't notice anything when gaming. I'm just curious as to why this has happened?

Slow download, high ping

Hi
I'm seeing very slow download speeds and very high ping numbers recently. Mostly evenings. This evening is bad. For example 0.12 mbits download and 2012ms ping. Does anyone have any ideas? I had similar a couple of years ago and it was my profile. But profile is at 7 figure on current Bt wholesale speed tests.

Thanks, yes results below:
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ROUTER DATA&colon;
Basic Status
Device Information
Firmware Version:0.9.1 0.1 v0041.0 Build 140905 Rel.30877n
Hardware Version:Archer D9 v1 00000000
System Up Time:0 day(s) 02:08:26
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
448
8128
1140
11184
24
15
3
3
0
0

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very Slow Internet + High Ping

I am on a Sager laptop running Windows 7 and using an Airport Extreme Base Station as my router. I don't know how the router is set up or even how to access the router from my computer. My roommate set up the internet before I moved in. I have already contacted my internet provider and they believe my slow service + extremely high pings when I try to play any online game are a result of my router.
I am just looking for a way to correct my issue. I would also like to know how I can even access my router from my computer. Thanks.

+Is there any way for the owner of the device to limit the amount of bandwidth I am receiving??+
No.
+but I really don't understand why my internet is so crummy.+
Interference from other wireless networks or cordless phones is usually the cause of issues like this. If you have a cordless phone there, turn it off for an hour or so to see if things improve. Unfortunately, there's not much you can do about a neighbor's cordless phone causing problems or another wireless network.
+If I could access the utility what would you suggest I check?+
You can access AirPort Utility by going to the Downloads link on the main forum page. But, you won't be able to access any of the settings on the AirPort Extreme unless you have the device password, which is different than the wireless password. The first thing to do is try different channel settings for the wireless to see if you can find some clear airspace.

Slow Speed & High Noise

Hi there,
I recently joined BT broadband and I have not been getting the speeds that I have been promised,
With my last provider I was getting speeds of 14 meg but when I switched to BT I have been only getting speeds varying from a min of 6 meg to a max of 9.1 meg,
Also I have installed an I-plate on my master socket but it seems that It have increased my noise margin from DB to DB,
Although I have a habit of restarting the home hub to try and get better speeds sometimes, I was wondering if DLM has noticed this as a line fault and therefore increasing the margin

constantly resetting the hub to try and improve your connection speed will have the effect you describe in that the exchnage will see your line as having problems and will increase the noise margin and decrease the speed to try an establish a stable connection.
it may help if you connect to the test socket and then see if that improves your connection. you can also remove the bellwire from terminal 3 in all sockets. I know that is the idea of the accelerator but removal is 100% effective
bellwire removal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slower 4G Download Speeds and Higher Pings Tonight

Stillwater, OK. Tonight, the DL speeds and ping times are worse than normal. UL speeds are unaffected.
Normal speeds, representative of the last few weeks...
Tonight's speeds (similar results to different test servers in the area)...
Ping times have more than doubled, and the download speed has been cut to ~25% of normal. If I try a test server on the east coast, I get something like the following (bad UL speeds too)...
Scary to think this could be due to the tower becoming overloaded (it is prime time) so early in the 4G game. The only other thing I can think of is that its particularly humid tonight, but why would that affect mainly the DL speed and not the UL speed?

Speeds were still slow this morning, so I power-cycled the modem (and router). Speeds are back to normal, so it seems like I just needed to reboot the gear.

Erskine Exchange - High pings slow speeds

Hi
I have not long got a BT Whole sale package from Sky(sky connect), whom have been unhelpful will my issue. As the subject says i am experiancing slow speeds and latency. The test results bellow are the best iv had all night was getting 0.01 from speedtest.net most of the night.
If some one could check my line that would be apreciated.
and the BT speed test results
Download speedachieved during the test was - 2072 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Hi Diadem, Welcome to the Forums
Unfortunately, the Sky Connect package is a very traffic managed product and is heavily congested. I'm afraid there is nothing we can do over here at the BT forums regarding throughput problems on Connect as it is a Sky package who deal with BT Wholesale.
Sorry
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Super Slow speeds and extremely high latency

This is my last attempt with Verizon high speed DSL (the only service they offer here). I have been dealing with them for months about my slow connection speeds and high latency. Finally, after a new modem, supposed line monitoring and a two tech visits the last tech found noise in the line and fixed some of my issue. Now my speed and pings are good EXCEPT during peak hours (M-F 12 pm -1 pm, 3 pm - 7 pm and Friday and Saturday 7-11 pm). During these times m Internet becomes completely unusable with download speeds of 0.25 MBps and pings over 400 ms and today I had a pint of 1713 ms!!! Clearly there is an issue here.

Hi schichler,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

I'm wondering if anyone else has had problems with their imac fans being extremely loud when running at slow speeds? When the computer heats up enough for the fans to run at higher speeds they quiet down. New HD fan was just installed.

I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

High Pings, slow performance. Good line stats. P...

Hi
I am suffering from very high ping times and variable download speeds. I normally get about 15ms ping and 12-15Mb download. I am currently getting 200-500ms ping times and 1Mb-6Mb download and significant packet loss. Ping test gives me a server in holland as fastest server!
My line stats look fine - problem doesn't seem to be the local loop.
I swapped the ECI modem for a Hauwei from eBay in case that was causing an issue (and so I could access the stats) but it didn't improve things. Any clue? Do you know how to get to someone in BT that I can have a sensible conversation with? I am preparing myself for the usual long drawn out fight with the helpdesk and hours on the phone.
1) Exchange and cabinet details
BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange HARPENDEN is served by Cabinet 49
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
17
10.6
1.3
0.8
Available
FTTC Range B (Impacted)
13.4
5.3
1.2
0.5
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
2) DSL Modem Details
Device
Help
Product type
EchoLife HG612
Device ID
10C61F-21530315408K25030366
Hardware version
VER.B
Software version
V100R001C01B030SP08
Firmware version
A2pv6C038m.d24j
Batch number
BC1P6.030.A2pv6C038m.d24j
System up time
0 days 1 hours 18 minutes 15 seconds
3) DSL Line Stats
Connection Status
Help
Mode
VDSL2
Traffic type
PTM
DSL synchronization status
Up
DSL up time
0
Line Status
Help
Downstream
Upstream
Attainable rate (kbit/s)
15524
1134
SNR margin (dB)
30.9
0
Line attenuation (dB)
10.1
10.5
Output power (dBmV)
10.1
10.5
Statistics
Help
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Line rate (kbit/s)
14999
1077
0
0
CRC errors
222
138
18
18
FEC errors
0
3
4
0
HEC errors
90
58
32
32
Thanks for your help!

Thanks for the quick response!
BusyBox v1.9.1 (2014-01-21 16:44:38 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.
# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 1134 Kbps, Downstream rate = 15580 Kbps
Bearer: 0, Upstream rate = 1077 Kbps, Downstream rate = 14999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
Medley Phase (Final) Band Plan
US: (7,32)
DS: (33,859)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 1134 kbps 15580 kbps
Actual Aggregate Tx Power: 10.5 dBm 10.1 dBm
====================================================================================
VDSL Band StatusU0U1U2U3U4D1D2D3
Line Attenuation(dB): 13.4 N/A N/A N/A N/A 28.2 86.8 N/A
Signal Attenuation(dB): 13.4 N/A N/A N/A N/A 44.8 N/A N/A
SNR Margin(dB): 6.8 N/A N/A N/A N/A 6.7 N/A N/A
TX Power(dBm): 10.5 N/A N/A N/A N/A 10.1 N/A N/A

BTW Speed Test High Ping

This afternoon using the BTW speed test our infinity1 speed dropped from 36/37Mbps to around 24, however testing via speedtest.net and think broadband speed test (along with several others) gave our normal speed and ping (around 30-35 ms) A short while later tests via BTW returned normal speeds but ping is still much higher using BTW than any of the other available test sites.
What could the reason be?

The BTW test could be congested.
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If not, I'll try again

Speed decrease, ping increase!

I know there's more threads containing the same problem, but I feel another thread should be created. More so for the BT team to take note.
Since the weekend, from 6:00 p.m. onwards my speed is dropping dramatically. I am unable to stream any content without it buffering ridiculous amounts, pages are taking forever to load; sometimes not at all.
I have done numerous speed tests. The servers on SpeedTest.net that are in Bristol are giving me stupidly high pings and awful speeds. Sometimes as little as 1Mb! Yet the upload seems not as affected.
The BT Wholesale Speed test gives me slightly better, but has also given me speed as low as 1Mb. When I connect to a server in London on SpeedTest.net I do get a lot better results, albeit not the speed I usually get.
I can't comment on what the speed is like throughout the day as I am at work, but it seems to be fine when I get in, but like I said, from 6:00 p.m. onwards it plays up.
From what I've read, it seems to be only the South West that is getting these problems as I live in Weston-super-Mare and the other people posting are having problems in the surrounding areas.
Let's hope it gets sorted soon! I am not paying for a service which is slower than ADSL at peak times.

1. Best Effort Test: -provides background information.
Download Speed
1.68 Mbps
0 Mbps
65.86 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.68 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-65.86 Mbps .
Additional Information:
IP Profile for your line is - 65.86 Mbps
2. Upstream Test: -provides background information.
Upload Speed
5.56 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
The test result has indicated that you should contact your ISP for further assistance.

Reset hub and now getting extremely slow speeds...

Hi there,
So I have had bt broadband for 3 months and had nothing but problems. The speed is very slow, though I do live in a rural area so somewhat to be expected. However in the evenings I have noticed I can get extremely high pings (1000+) and slow speeds (below 0.5 mbps).
Recently however my usual daytime speeds of around 1.2 mbps shot up to around 3 mbps, which to me is quite high! (compared to what I have been getting).
Though it dropped off a bit over the past few days (to around 2.2 mbps) it was still working ok, until last night when I reset my homehub as my sister was unable to connect to it at all.
Since then I have had nearly none existant speeds. Even getting on here was a mission. I am getting speeds of around 0.10 mbps, though my ping seems to vary wildly from around 50 all the way back up to silly numbers.
I attempted to use the bt speed test, but it told me it couldn't get a reading cos my line was too slow!
I did however get one eventually from BT wholesale as below. (it won't let me copy it in?...)
Download speed (mbps): 0.14
Upload speed (mbps): 0.35
Ping Latency (ms): 69.63
Speedtest.net give the following
Really getting fed up with the unreliable and slow connection. When added to the problems getting a line installed in the first place (it took 3 months!) and problems I have had in the past, I am seriously looking to see what other options I have, but there aren't many good providers that will set us up out here
Can anyone help me get a stable, reasonably fast connection?
Thanks,
Richard

Hi,
Here are the adsl stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:19:52
Downstream:
512 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
38.7 dB / 17.0 dB
Line attenuation (Down/Up):
14.4 dB / 8.0 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
I currently have the hub connected to the master socket via a filter. I have tried on the main socket and master socket with two different filters and nothing changed...
As for the btspeedtester, I was unable to successfully run that...It just says my connection may be too slow (no kidding!)
Finally, regarding the quiet line test...I don't actually have a phone at the moment. I only wanted broadband as I rarely make phone calls from the house and use my mobile. I am looking to get one for the sole purpose of fixing this issue (and ringing bt to have a whinge at them)
Thanks,
Richard

Slow Speeds + High Ping!

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