Slow speeds on Infinity

Hi guys,
I am hoping that someone will be able to explain to me my lack of speed with BT Infinity. When this was first installed in November I was enjoying fast internet browsing, downloading and streaming speeds. Using speedtests I was getting approx. 35Mb for download, however this has now diminished to a lowly 0.5Mb or less. I have applied for the new faster BT Infinity from when I first received it and am seeing no different to the speed.
I have a slightly unusual set-up at home in that the BT Home Hub 3 is located in a room downstairs connecting to 3 devices and the 1GB port is connected to a Linksys Router upstairs which is connecting 2 PC's. I am using this set-up at the moment as I cannot afford to purchase a switch, this set-up was working fine before even with my previous broadband provider.
I have tried to set the wireless set-up for dual band and this seemed to cause more problems and have since moved back to single band for the wireless however, I'm still struggling to maintain the speeds that I had back in November.
I set a twitter message to BT and was asked to run their speedtest which indicated I was getting 0Mbps for download and 0.37Mbps for upload and also similar speeds from the thinkbroadband and speedtest websites. I'm now at a loss as to what I need to do in order to get my speeds back up as to what they were originally.
Any help on what I can try will be much appreciated.
Kind regards,
Jiten
Jiten

I no longer have the IP profile for that particular instance, however I have run the test again today and this is the IP profile from the BT speedtest:
IP Profile for your line is - 77.43 Mbps
I seem to still have a slow speed on Infinity even though the IP profile is much higher than what it was when I ran the test earlier.
Any ideas?
Jiten

Similar Messages

Slow Speeds on Infinity 1 after 9pm

Hi
We recently upgraded to BT Infinity 1 and were very happy with it for the first week. We regularly achieved connection speeds of 33Mbps and downloading files even hit 4mb/s once.
Then after that it started going slower. Initially down to 27Mbps which I figured was ok since more and more users in the neighbourhood sighed up.
Lately however every night at around 9-9:30pm the speed would drop dramatically down to less than 10mbps. Usually a router reset would fix this issue and normal speeds would resume. This has happened for three nights in a row now.
I am not sure what the problem is but I am not getting the service we signed up for.
I would be grateful for your assistance in this matter and will be happy to answer any questions you may have.

enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
assuming you have hh5 go to hub manager then troubleshooting then helpdesk and post stats 1-12
run btspeedtester and when first test completes then run diagnostic test and post results - should be done with wired connection
btspeedtester
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Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Very Slow Upload Speeds on Infinity

I've been using Infinity for a couple of years now, in the last 2-3 months the upload speed has dropped from a consistant 4 - 6 mbps to an average of 0.3 - 0.5 mbps. The download has also dropped but not so much, we used to get a good 30mbs most of the time and now it's averaging 20 - 25mbps. I've phoned to see if there's a fault to be told it's an acceptable speed for Infinity and BT cannot and won't ever guarantee a 6 - 8mbs upload speed. Even though the engineer that installed it a couple of years ago wouldn't leave until he got the 6mbps upload speed and a 35mbs download speed.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
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Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOU

Thanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

Slow speeds, almost dead, can't figure out what's ...

Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible.
Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
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SLOW SPEEDS YET AGAIN IN SHETLAND

Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
   Download Speed
   626 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882

Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
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td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I can no longer burn CDs - "may be incompatible with this disc burner, try slower speed, try another make of disc" Still doesn't work

I can no longer burn CDs - "may be incompatible with this disc burner, try a slower speed, try another make of disc" Tried that, still doesn't work.

Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media). Try burning a test CD outside of iTunes. If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring

Extremely slow speeds on Windows Computers with 5th Generation AirPort Extreme

I just got a new refurbished AirPort Extreme 5th generation. Everything works great for all of my OS X devices and iOS Devices. I am getting my ISPs speeds when doing tests. The issue is when I am using Windows devices. My roommate has a desktop and a netbook and both are getting extremely slow speeds. Speeds like .07Mbps down. Does anyone have any idea what the issue might be?

You have no large file?? Really.. in the whole computer there is not a windows update file.. a backup file... a movie download file.. nothing.. ??
Anyway that is irrelevant.. the issue is wireless.
Download the latest drivers from the wireless manufacturer.
You will need to find out what wireless card is used and locate the correct download for that model.
On the Airport it is well worth doing the following tests.
1. Change the name to SMB standard.. short no spaces pure alphanumeric.
So if your wireless name is Fred Blog's Airport Extreme wireless
Plesae change it to AEwifi
2. Take off all security for a test.
3. Set channels.. I am guessing the computers are only using 2.4ghz, so set 11,6, 1 in that order.
No improvement.. just put the security back to WPA2 Personal with pure alphanumeric password..
Try and test new drivers and use no firewalls on the computer.. ensure that the computer is correctly set for home network.
Beyond that it is just incompatible.

Broadband slow speed,ongoing since end of april

Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?
Problem description:
slow computer
EtreCheck version: 2.0.11 (98)
Report generated November 15, 2014 2:57:16 PM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 384 MB
NVIDIA GeForce GT 650M - VRAM: 512 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.8.5 (12F45) - Uptime: 6 days 7:45:47
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (25.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Rowmote Helper.app
[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.8) Support
/System/Library/Extensions
[not loaded] com.smarttech.iokit.SMARTBoard (11) Support
[not loaded] com.tectona.driver.PL2303 (1.3.0) Support
[loaded] com.webroot.driver.WebrootSecureAnywhere (54 - SDK 10.7) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.lookupd.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.smarttech.boardservice.plist Support
[running] com.smarttech.floatingtools.plist Support
[running] com.smarttech.ink.plist Support
[running] com.smarttech.SBWDKService.plist Support
[running] com.smarttech.smartnotification.plist Support
[running] com.smarttech.systemtrayicon.plist Support
[running] com.webroot.WRMacApp.plist Support
[running] com.webroot.WRMacBackNSync.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.regularrateandrhythm.rowmotehelperaide.plist Support
[running] com.webroot.security.mac.plist Support
[running] com.webroot.webfilter.mac.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service UNKNOWN (missing value)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Spotify Application (/Applications/Spotify.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Rowmote Helper Application (/Applications/Rowmote Helper.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
npwebroot: Version: 2.0.15 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions: ℹ️
Password Manager
webfilter
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
SMART Board Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      2% iPhoto
      2% mds
      2% mdworker
      1% Google Chrome
Top Processes by Memory: ℹ️
382 MB Mail
275 MB WebProcess
107 MB Google Chrome
103 MB WindowServer
99 MB Google Chrome Helper
Virtual Memory Information: ℹ️
270 MB Free RAM
1.50 GB Active RAM
1.30 GB Inactive RAM
1.22 GB Wired RAM
20.97 GB Page-ins
8.64 GB Page-outs

Hi Linc
I hope this is what you were after. Looking forward to hearing your feedback.
Thanks, Susanna.
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b606ce0> { count = 2, contents =
"query" => <string: 0x7fbb9b605720> { length = 109, contents = "com_apple_ats_name_postscript == "Roboto-Regular" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d950> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 108, contents = "com_apple_ats_name_postscript == "Roboto-Medium" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b102580> { count = 2, contents =
"query" => <string: 0x7fbb9b100580> { length = 107, contents = "com_apple_ats_name_postscript == "Roboto-Light" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d1d0> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 106, contents = "com_apple_ats_name_postscript == "Roboto-Bold" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91723 [cfprefsd]
11/16/14 12:36:03.784 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91721]) Exited: Killed: 9
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91721 [SleepServicesD]
11/16/14 12:36:08.471 PM com.apple.launchd.peruser.501[159]: (com.apple.tccd[91730]) Exited: Killed: 9
11/16/14 12:36:08.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91730 [tccd]
11/16/14 12:36:09.592 PM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[91727]) Exited: Killed: 9
11/16/14 12:36:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91727 [xpcd]
11/16/14 12:36:13.129 PM com.apple.launchd[1]: (com.apple.XType.FontHelper[91728]) Exited: Killed: 9
11/16/14 12:36:13.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91728 [XType.FontHelper]
11/16/14 12:36:14.996 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91739]) Exited: Killed: 9
11/16/14 12:36:14.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91739 [SleepServicesD]
11/16/14 12:36:20.120 PM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[76618]) Exited: Killed: 9
11/16/14 12:36:20.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76618 [cfprefsd]
11/16/14 12:36:23.433 PM com.apple.launchd.peruser.501[159]: (com.apple.cfprefsd.xpc.agent[76616]) Exited: Killed: 9
11/16/14 12:36:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76616 [cfprefsd]
11/16/14 12:36:26.261 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91752]) Exited: Killed: 9
11/16/14 12:36:26.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91752 [SleepServicesD]
11/16/14 12:36:37.691 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91764]) Exited: Killed: 9
11/16/14 12:36:38.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91764 [SleepServicesD]
11/16/14 12:36:48.938 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91777]) Exited: Killed: 9
11/16/14 12:36:49.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91777 [SleepServicesD]
11/16/14 12:37:01.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91788 [SleepServicesD]
11/16/14 12:37:00.821 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91788]) Exited: Killed: 9
11/16/14 12:37:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91706 [distnoted]
11/16/14 12:37:15.656 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91795]) Exited: Killed: 9
11/16/14 12:37:15.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91795 [SleepServicesD]
11/16/14 12:37:27.016 PM ReportCrash[91819]: Failed to create CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.125 PM ReportCrash[91819]: Failed to create dSYM-less CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.487 PM com.apple.launchd.peruser.501[159]: (com.webroot.WRMacApp[264]) Job appears to have crashed: Segmentation fault: 11
11/16/14 12:37:30.336 PM com.apple.launchd[1]: (WSDaemon[61]) Exited abnormally: Broken pipe: 13
11/16/14 12:37:34.295 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:34.594 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.30 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:37.648 PM ReportCrash[91819]: Saved crash report for Webroot SecureAnywhere[264] version 8.0.7.78 (8.0.7.78) to /Users/landerson/Library/Logs/DiagnosticReports/Webroot SecureAnywhere_2014-11-16-123737_lukes-MacBook-Pro.crash
11/16/14 12:37:42.660 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:43.632 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.97 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:50.783 PM WSDaemon[91822]: CGSRegisterConnectionNotifyProc called with invalid connection
11/16/14 12:38:09.909 PM Problem Reporter[91853]: launch_msg returned m

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