Slow speeds on new BT Service in comparison with o...
Hi all
I would love some help with this problem: I transferred by Sky package over to BT on 5 October and have seen a deterioration in speed since. I have called the Indian call centre several times and today, after I tried out a new BT Home Hub 2 they sent me, I'm at wits' end! The problem, needless to say, is consistently there.
For the record, I have made sure I've followed your forum's excellent help regarding improving slow speeds. I have ensured all my phone sockets are fitted with working ADSL filters. The Homehub has been moved around the room to several locations, all proving the interference I'm getting is not affected by location at home. My main socket for the hub is fitted with an Accelerator (which did make a slight improvement initially). However, the speeds I was enjoying prior to BT have diminished so far that it seems illogical that the problem exists at my end.
I have a BT Vision box too which works fine through the Comtrend ethernet / wireless sockets provided by BT. Turning these off has no effect on the speed. I bought a hub phone which works fine too.
Here are some stats from TBB's speed test. I performed a BT Speed test earlier and the results are consistently similar. I would have posted the BT results, but they reset before I could do so. Time pressures being what they are, I have to leave in a moment so I cannot wait another hour or so to repeat! 16/02/10 was Sky. Again, everything later than 05/10/10 is BT's.
Date Day Downstream Upstream IP Address Connection
22/10/10 13:03
Fri
2344 Kbps
979 Kbps
109.154.41.55
Home
22/10/10 12:59
Fri
2358 Kbps
993 Kbps
109.154.37.211
22/10/10 12:50
Fri
2358 Kbps
952 Kbps
86.164.97.1
Home
22/10/10 12:03
Fri
2352 Kbps
994 Kbps
86.164.112.90
Home
21/10/10 10:01
Thu
2358 Kbps
1006 Kbps
86.162.229.184
Home
21/10/10 00:22
Thu
2351 Kbps
1004 Kbps
86.161.133.160
Home
20/10/10 12:08
Wed
2350 Kbps
997 Kbps
109.154.61.63
Home
19/10/10 12:09
Tue
2335 Kbps
975 Kbps
109.154.54.181
Home
19/10/10 11:27
Tue
2358 Kbps
1007 Kbps
86.135.246.147
Home
19/10/10 10:23
Tue
2358 Kbps
1009 Kbps
81.151.117.214
Home
18/10/10 12:36
Mon
2356 Kbps
984 Kbps
86.162.39.124
Home
18/10/10 11:45
Mon
2355 Kbps
1012 Kbps
86.164.123.5
Home
18/10/10 07:21
Mon
2355 Kbps
1003 Kbps
86.164.102.77
Home
17/10/10 21:34
Sun
2337 Kbps
675 Kbps
86.164.101.119
Home
17/10/10 21:24
Sun
2358 Kbps
1006 Kbps
86.164.101.119
Home
17/10/10 20:48
Sun
2353 Kbps
1000 Kbps
109.154.54.225
Home
17/10/10 15:37
Sun
2352 Kbps
996 Kbps
109.155.87.201
Home
16/10/10 21:27
Sat
3297 Kbps
974 Kbps
86.162.39.84
Home
15/10/10 16:06
Fri
5175 Kbps
966 Kbps
86.135.242.120
Home
15/10/10 15:47
Fri
5175 Kbps
1002 Kbps
109.154.63.22
Home
15/10/10 07:14
Fri
5169 Kbps
1005 Kbps
86.162.33.250
Home
15/10/10 06:52
Fri
5170 Kbps
1010 Kbps
86.161.174.249
Home
14/10/10 15:00
Thu
7520 Kbps
1009 Kbps
86.135.246.216
Home
14/10/10 14:53
Thu
7470 Kbps
975 Kbps
86.135.244.53
Home
13/10/10 10:24
Wed
11262 Kbps
1009 Kbps
86.164.100.90
Home
13/10/10 08:56
Wed
10895 Kbps
1000 Kbps
86.164.98.118
Home
09/10/10 20:12
Sat
12890 Kbps
1002 Kbps
109.154.52.137
Home
08/10/10 12:40
Fri
14848 Kbps
1004 Kbps
86.164.123.214
Home
08/10/10 10:42
Fri
13914 Kbps
993 Kbps
109.154.55.120
Home
07/10/10 21:45
Thu
13800 Kbps
1007 Kbps
86.161.168.178
Home
07/10/10 15:05
Thu
14889 Kbps
1020 Kbps
109.154.53.241
Home
07/10/10 08:07
Thu
14594 Kbps
1006 Kbps
86.135.244.192
Home
06/10/10 09:47
Wed
6729 Kbps
995 Kbps
86.164.101.136
Home
05/10/10 20:12
Tue
7530 Kbps
957 Kbps
109.154.41.1
Home
16/02/10 15:48
Tue
13518 Kbps
764 Kbps
90.208.21.15
Home
26/11/08 16:07
Wed
6572 Kbps
320 Kbps
90.208.21.42
Home
03/08/08 16:59
Sun
6499 Kbps
317 Kbps
90.202.82.169
Home
03/08/08 16:57
Sun
6538 Kbps
319 Kbps
90.202.82.169
Home
22/04/08 16:16
Tue
1692 Kbps
346 Kbps
90.202.82.150
Home
18/08/07 10:51
Sat
1649 Kbps
343 Kbps
90.202.82.209
Home
I am running interleaved ADSL and am a WoW gamer. I'm not sure if this makes much difference...
Thank you very much in advance for your help. Pardon if I don't bother calling India again - they have been unhelpful in trying to solve this issue.
Regards
Si
Solved!
Go to Solution.
Here's today's BT Speedtester result:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1842 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1842 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3072 Kbps(DOWN-STREAM), 1191 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.07:25.17:63.76 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
929 Kbps
0 Kbps
1191 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 929 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1191 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Similar Messages
-
In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hello all,
I have had a new dropline fitted to cure a worsening crackle on my line (particularly when it was raining), however my broadband speed has now dropped to 2mb/s whereas prior to this fault it was running at approx 14mb/s.
I realise there is a training period, and sure enough my hub rebooted after 4 days and increased my upload speed ip from 400kb/s to 888kb/s, but the download ip stayed at 2mb/s. After a day it rebooted again at about 5 in the morning but with no improvement in my ip's. My current hub status is;
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 02:30:14
Downstream:
2.213 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
24.6 dB / 13.2 dB
Line attenuation (Down/Up):
15.6 dB / 7.6 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
30 / 2540
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 117
Error Seconds (Local/Remote):
0 / 9
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........
Solved!
Go to Solution.The results of a speed test is;
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.7 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.7Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
Is it possible I have a stuck IP profile ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........ -
Slow speed on new install !!
Hi, i had commented on this in an old post of mine but got no replies so thought maybe a new thread would get me some help.
Anyways i had infinity finally installed last friday, engineer turned up on time and said he had already dont the cabinet connections, came into the house put new plate on pluged in the HH5 checked the connection and said that was it up and running and everything was fine. At that point i didnt have alot of time but later on i ran a speed test, fastest i managed was 25 down and 9 up,
Download speedachieved during the test was - 25 Mbps
For your connection, the acceptable range of speedsis 54.26 Mbps-67.82 Mbps .
Additional Information:
IP Profile for your line is - 67.82 Mbps
Upload speed achieved during the test was - 8.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
also my profile is now at 67 down where as before the origionall engineer screwed things up it was at 74 down. any ideas..
Solved!
Go to Solution.Ok thanks your IP profile is ok just the download need looking into suggest you request an engineer visit
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hi, we have recently upgraded our broadband and at first we were getting about 10mbps and in the last few days the connection speed (mainly download) has fallen significatly. We are now down to 0.09mbps download and 0.3mbps upload (upload is more or less the same as before). Any ideas why this could be?
Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hi,
I've just picked up a brand new 6 core Mac Pro and I am having some serious lag issues with Illustrator CC 2014. I am just trying to select relatively simple objects (an illustration of the side of a coin) and there is a massive delay between when I click on an object and when it actually becomes selected.
Someone please tell me they know how to fix this? Pleaseafter the two fixes above in illustrator cc Im still experiencing
file open - nothing happens
file place nothing happens
fix - quit illustrator and restart - open file from the folder lol
PS CC
A wierd warning popping when I want to open a file nothing opens just the warning
fix quit out and start again
for those of you out there in yur 40s and this is your career you started like me on photoshop 2 or 3 on an lc 6/100 60 and even on the quadras lol
this is the first time Ive had seen so many bugs in adobe software
why I bought it the curve tool astute dont have a curve tool and I work alot with them and the funky title branding it looks cool visual consumer glutton lol
so yeah now going to look at how to stop my monthly subscription will proabably have to go to that forum next lol
an d evert back to CS6 im outputting to many jobs to have these hold ups -
New Contract -- Very Slow Speeds--900kbps
Hi Everyone, i am glad to find a community service like this.
I have been a BT Broadband customer since the start, BT has always been a good reliable service. For approx two years I had the unlimited 8meg service that included a mobile phone. BT Anywhere. I phoned BT to cancel the mobile phone, during the call I was told i was paying too much for my service and if i signed up to Option 3 up to 20 meg BB i could save £20 I Did, I was promised no changes to my speed. This new contract started on the 31 Aug. No problems until last week.
On my old 8meg contract i could guarantee speeds of 2500-3000kbps during the day and 5000kbps after 12am. The last 5 days all I can get is 900kbps, at any time, trying multiple routers etc .... I am not sure if this change is tied into my contract. I normally use a Netgear DG router which reports a downstream of 5000+. To show stats and to test i am using my HomeHub. Any suggestion/help what has caused the slow speed all of a sudden would be greatly appreciated.
I phoned Customer Service...and to be honest i did not get an answer just unplug this ..unplug that ..etc no changes. An engineer was booked for next month, not sure what they will do.
Thanks
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:43
Downstream
5,248 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 28.0 dB
Line attenuation (Down/Up)
34.6 dB / 19.5 dB
Output power (Down/Up)
8.2 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.mrbren wrote:
Download Speed
890 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :5248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Thanks
From your posted bt test
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me -
Slow Speeds, Poor Service (Yes.. this is a rant)
As per the title:
I've had about enough of Verizon, and it's trash line quality and equally as terrible technical support.
9 months ago, my wife and I ordered a dry-loop DSL installation. We spent roughly 2-3 weeks awaiting a technician, to make the installation (which included a home installation for a splitter on a walljack), and throughout those 2-3 weeks, the technician insisted he was at our home, and no one was here. Thing is, we have 3 dogs, who go nuts when anyone approaches our driveway, let alone comes to our front door. The technician who was dispatched, was full of it; simple as that.
We ended up canceling our order, and per the recommendation of a customer support rep (via phone), we placed a NEW order, for home phone + DSL installation (according to the rep, dry loop was "difficult".. lol.. really!?), and the rep "promised" we'd have a different technician dispatched and the previous one would be "reported" to a supervisor.
Much to our surprise, the new technician actually arrived a week later, on time, and completed the installation in a timely manner (and was as polite as could be). During the installation, he informed my wife and I, that the rep who claimed the dry loop installation was "difficult", was being dishonest; which we already knew, but it showed that the guy had some integrity, and was at the least, honest.
About 2 months later, we couldn't tolerate the slow speeds any longer. Our package guranteed at LEAST a 1Mb connection, with speeds up to 3Mb (which is the package we ordered), but we consistently received less than 500Kbps, often times less than 200, or even 100. Once again, we had to request a technician, but this time, for a "home run" installation (which eliminates all wiring between our modem/router and the telephone pole). Thankfully, we received the same technician who performed the installation 2 months prior, and during the installation, I asked what HIS opinion was of the issue. He claimed it was just the lines, and that the "hub" at the end of our street, needed an upgrade to support our connection.
It has been SEVEN months, and Verizon has yet to address the obvious TRASH line quality, that I've invested $80+ into a month, and never received anything over 1Mb. Which brings me to:
Verizon's Copy/Paste Speciailists (aka "Technical Support")
My last conversation with a tech support agent, has thoroughly convinced me that Verzion is incapable of caring about their customers. The blind stupidity of this agent was befuddling! I mean, the guy actually told me to reboot my router while I was chatting with him ONLINE!
Quite frankly, if Verzion would stop using third-world call centers who hire people with a lack of comprehension in the English language, maybe customers would receive better support. I've had my fill of speaking to insensate, uneducated dimwits who Copy > Paste all of their pregenerated responses, that never result in a resolution.
Simply put, Verizon is by far, thee worst ISP in central Pennsylvania, and they'd do well by the decent, average, hard-working citizen to simply pull out of the area and allow more legitimate companies to get a foothold here. It's pathetic, that I've gotten to the point that I literally go out of my way, to encourage friends and family to avoid Verizon's services, at any cost. I've actually footed an installation fee for a friend who had to pay a fee to have service extended to his area, by another ISP.
The general synopsis of this wall of text, is that for 9 months, I've endured outrageous prices, for speeds worse than dial-up, all the while tolerating foreign technical support that left me in a blind rage after each encounter. If it weren't for the several obligations I have, that require me to maintain internet service, I'd have canceled my account with Verizon MONTHS ago, and purchased service elsewhere. But unfortunately, the money-grubbing company that is Verizon, has a monopoly in my county, and a belligerent chokehold on their customers. I absolutely despise Verizon, and wouldn't mind seeing them file Chapter 11 Bankruptcy. Ever wonder where the money in our economy has gone? Check Verizon's finances - they rob their customers blind.OrbitStorm wrote:
As per the title:
-snip-
Send me a PM. I'd like to get to the bottom of this without going through the nonsense tech support puts you through. If you're supposed to be at 1Mbps, I'm going to get you to 1Mbps. I'm on a 1Mbps line and it's unacceptable for my line to fall below that. When it does, I've got contacts who fix it on the spot, no questions asked. I understand if 15Mbps is a problem to maintain on a legacy network, but not 1Mbps, a bread and butter tier on a bread and butter network.
Oh, did I say I got Verizon to fix a congestion issue for a small town nearby me just recently? Had several people ask me about it. All coming off of common equipment, spoke to a few people, took 20 minutes, and those lines are behaving unusually well from what I've heard so far. Still some work to do but I've been working on making sure it gets fixed.
========
The first to bring me 1Gbps Fiber for $30/m wins! -
Service outages and slow speeds
Why have I been having service outages and slow speeds for the last several weeks. I am in south central PA. (Somerset County)
Why do I have to pay Verizon for service that I do not get?#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.
Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week. -
Slow speeds - Also very bad customer service so fa...
Hey
Basically I was with plusnet, we had good download speeds, not the best but decent for my area - Perivale.
from speedtest.net
1/17/2013 5:08 PM GMT
80.***.***.**
4.14 Mb/s
0.54 Mb/s
25 ms
London
Around June time we had road works, electric company updating the lines under the road, we lost internet connection for 2 days before it came back on.
6/25/2013 5:09 PM GMT
80.***.***.**
1.33 Mb/s
0.75 Mb/s
25 ms
London
< 50 mi
We lost alot of speed, I started tech support with plusnet who after a week, found out there was a fault with the line and was gonna get BT to look into this.
But midway, we decided to change providers to BT, since our phone line is through BT, easier to have everything under 1 roof as they say.
Having spoken to the Sales agent, and agreeing the migration, I was forwarded to tech support in the UK where I told him about the problems so they was aware of this before we moved.
After speaking to him, it was agreed that after migration, I would wait
1 month, for the line to stable, before any support can begin. Which is fair enough.
Month later, speeds didn’t improve, my speed was ranging from 2.2-3mb, 2mb short from the download speed I was getting.
13th August - I rang support in India, followed his instructions, changed modems, splitter, etc. Then he told me to take the faceplate out and put the modem in the test socket, which I followed. I did mention the road words, and that’s when the problem started, but he was convinced it was a problem with my end. And said he will ring me back after 2 days.
15th - the received the phone call back - According to him, the line was stronger. But I mentioned to him there was no speed increase, it was still slower. Tried different modems, listened to his excuses and having to listen to him explain how a broadband works (btw im a computer engineer, so I already know), I just indulged him" I just said, what ever makes you happy, lets do it. I know what the problem is, just do your checks and get it sorted". So we decided to leave the modem in the test plate for another 4 days.
19th - I received another call, asking me to do a speed test, the speeds came back the same. After 30 mins going though the same checks, I was told I will get a phone call back in 2 days time.
21st - I got a call from a level 2 tech - saying my IP profile is low, it will be reset but will take 4-5 days to settle, leave the modem on, etc. I still explained the problem first occurred when we had road works and digging near the cabinet. But nope, they are determined it’s my internal fault. So I followed more instructions. My modem is untouched, in the test socket, and 4 days into the profile reset, no difference. Well upload speed has gone down lol.
Tomorrow I will ring them, and let’s see what happens. I am at a point where, I am regretting moving to BT. plusnet support was really good uk based. But I have faith this will get solved.
Oh ye also
23rd around 16:31 - I got a phone call from a lady from India, pretending to be BT. She knew I had speed issues and a BT line, and customer services had contacted me. When she said "Sir, your computer is sending out viruses and has caused damage to some servers. I require a small payment and wanted me to open a link she emails me so she can access my computer to fix it"
I smelled a scam, I told her, that I was tracing the call, that I was an engineer and im going to contact the police, where she hung up immediately.
However that made me wonder, how did she know I was having a Speed problem, that I was in contact with BT and I had a BT broadband?
Speedtest done today
Download speedachieved during the test was - 2.98 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.08 Mbps
Anyways
Any suggestions how my line can be sorted, much appreciated.
I shall keep you informed, as I will get another call from the tech support tomorrow.
Cheers
Hiren
P.S - most roads in my area already has infinity, but not my road, which is annoying as hell. I can walk from my door, 2 min walk and that house has infinity lolwelcome to the BT community forum where customers help customers and only BT employees are the forum mods
do you have a hh4? if so can you go to hub manager then troubleshooting then logs and when router conencted to internet you will see the noise margin and connection speed - can you post please
if not HH4 can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Slow connection speed on new laptop - BT Hub3
Hello,
i recently bought a new laptop and since i started using the internet on it I have some speed problems. I explain below.
My laptop is new (samsung with windows 7 home premium SP1 64-bit version), i bought it about a month ago and after using it, sometimes I noticed a slow internet connection. Sometimes it got very slow and the pages couldn't be loaded. On a few occasions my connection gets lost for seconds but that doesn't happen to my other old laptops!
I also have 2 other laptops with no connection problems and tried to see what could be the problem.
My wireless router is BT hub3 and seems to be OK and gives to the old 2 laptops its maximum speed about 6-7 mbs.
I then compared the three laptops' settings and what I observed was that my new laptop had a low speed at the connection status window (control panel > netw. & internet > netw. & sharing center > connection status), when i click on the name of my connection and check its status i find that: the speed is usually 18-24 Mbps. It also fluctuates over time, sometimes it gets up to 54 mbps other times down to 11 mbps. I found really strange that my 2 old laptops have a stable speed of 54 mbps when i check the same connection status. With the new laptop my internet doesnt get its maximum speed, when the laptop's speed is down to 18 mbps I run an online speedtest and get 4-5 Mbps instead of 6-7 with the 54 mbps, as the old 2 laptops do.
I used to have connection problems with my old router (BT Hub2) some time ago, so I know about removing any other interference (currently i have no tv on, the microwave is not near the router, i use the least busy wireless channel and tried to place the laptop near the router but it's not much better).
Something else to notice is that I get the same problem when my new laptop is the only one working, with the other two the old ones being switched off. I haven't checked that several times, it might be worse when the new laptop is working along with one of the old ones but i don't really think that matters.
My new laptop uses a network adapter Broadcom 802.11n and the old 2 laptops have an Atheros AR5007EG. At another online forum I asked the same question they told me to try and change the radio type of my router to b/g instead of b/g/n, as the new laptop could be trying to connect on n speed but gets affected by the old ones who connect to the b/g type. I am not sure that could help as my laptop is brand new and should be compatible to the bt hub3 router using the new 802.11n system.
Can someone give some help with my problem? Even if i can't solve the problem I would like to have a feeling of the problem being a laptop problem or just incompatibility of my laptop to the router?? If it's a laptop problem I should consider asking for a replacement or repair.
Thanks very much for any help!thanks for the answer, coming back to my problem...
I have tried switching to 802.11b/g, i see some improvement but this is happening occasionally. my speed is up to 5 mbs when my old laptops have the proper 7 mbs speed.
what is still happening is my connection status speed on my laptop shows 54 mbps for some time and then drops to 18 mbps. it also generally fluctuates and is not stable at 54 mbps as with my old laptops. when it's down to 18 mbps the speedtest result is 5 mbs. my old laptops (which are older technology after all..) always get to the 7mbs speed which is what I pay for.
i am not sure what the connetion status speed on my laptop should be, why it is not stable as with my old laptops and why I am not getting a stable proper speed of 7 mbs with my new laptop. could it be a hardware issue? What other possible reasons for that problem could be? as I said above no other devices are near my router and I use the inssider software to find the less busy channel. -
Slow speed Enhanced - can't connect router/modem
After speed slipped to 0.2 to 1.5 MBPS with current router I convinced Indian contact to send me new router. It would not connect to any of my MAC/apple products. Returned to original router and continued to face slow speeds daily. Today was .12 MBPS. Must go to reliable internet service soon!! Any suggestions??
What is the brand and model of your current router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
Very slow speeds and ridiculous email and bill for...
Hi
i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
Any advice would be really helpful as I am at my wits end
Solved!
Go to Solution.Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
Any ideas would be appreciated.
Thanks
Julie
Home Hub 3
iMac
Set up not changed in 5 years. other than new hub about 6 months ago.
Wired connection to main mac, but also wireless to other devices.
The BT tester shows 6.09 mbps
Download speedachieved during the test was - 6.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
0 day, 17:53:05
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
14.4 dB / 23.0 dB
Line attenuation (Down/Up):
6.5 dB / 5.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0 -
2.4GHZ clients very slow speeds with AP3600
5508 WLC (7.5.102)
AP36021
We currently have a test WiFi SSID setup that uses basic mac filtering on our WLC's
WLAN is configured with WPA and WPA2 L2 Security with WPA Policy and WPA2 Encryption.
For some reason we seem to be getting very slow speeds on clients with 2.4GHZ
for example speedtest.net I get 70mg upload and 65mg download on 5GHZ devices and about 1-3mg download and 1mg upload for 2.4GZ devices!
AP36021 are dual band with 4 channels (2 x 2.4Ghz and 2 x 5Ghz)
fyi - There are no dropped packets on the client stats via Prime mgmt that use 2.4GHZ
Any ideas here?Foreign Primary WLC (let me know if you need the Anchor controller ouput as well)
We have 3 ports configured as 0/12 trunked
interface GigabitEthernet0/12
description + WLC ****
switchport access vlan 999
switchport trunk encapsulation dot1q
switchport trunk native vlan 999
switchport trunk allowed vlan 10,30,40
switchport mode trunk
switchport nonegotiate
load-interval 30
no cdp enable
channel-group 3 mode on
spanning-tree portfast
end
Building configuration...
Current configuration : 330 bytes
interface Port-channel3
description + WLC ****
switchport access vlan 999
switchport trunk encapsulation dot1q
switchport trunk native vlan 999
switchport trunk allowed vlan 10,30,40
switchport mode trunk
switchport nonegotiate
logging event trunk-status
logging event bundle-status
load-interval 30
end
AP switch port config
Building configuration...
Current configuration : 617 bytes
interface GigabitEthernet4/32
description AP36021
switchport
switchport access vlan 30
switchport mode access
switchport voice vlan 20
load-interval 30
speed auto 10 100
wrr-queue bandwidth 5 90 5
wrr-queue queue-limit 5 80 5
wrr-queue random-detect min-threshold 2 70 100 100 100 100 100 100 100
wrr-queue random-detect min-threshold 3 70 100 100 100 100 100 100 100
wrr-queue random-detect max-threshold 2 100 100 100 100 100 100 100 100
wrr-queue cos-map 2 1 0 1 2 4
wrr-queue cos-map 3 1 3 6 7
no snmp trap link-status
mls qos trust cos
no mdix auto
spanning-tree portfast
end
show wlan 4
WLAN Identifier.................................. 4
Profile Name..................................... WLKPV
Network Name (SSID).............................. WLKPV
Status........................................... Enabled
MAC Filtering.................................... Enabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200
--More-- or (q)uit
Number of Active Clients......................... 21
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 7200 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 12 hours
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... hellotest
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ new-byod
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
PMIPv6 Mobility Type............................. none
PMIPv6 MAG Profile........................... Unconfigured
PMIPv6 Default Realm......................... Unconfigured
--More-- or (q)uit
PMIPv6 NAI Type.............................. Hexadecimal
Quality of Service............................... Silver
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
--More-- or (q)uit
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
Authentication................................ Global Servers
Accounting.................................... Global Servers
Interim Update............................. Disabled
Framed IPv6 Acct AVP ...................... Prefix
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Security
802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Disabled
AES Cipher.............................. Enabled
--More-- or (q)uit
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Disabled
FT-PSK(802.11r)......................... Disabled
PMF-1X(802.11w)......................... Disabled
PMF-PSK(802.11w)........................ Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Enabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled
CCKM TSF Tolerance......................... 1000
WAPI.......................................... Disabled
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web-Passthrough............................... Disabled
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Enabled
FlexConnect Local Switching................... Disabled
--More-- or (q)uit
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Optional
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None
Flow Monitor Name................................ None
Split Tunnel (Printers).......................... Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
--More-- or (q)uit
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled
Mobility Anchor List
WLAN ID IP Address Status
4 10.x.x.x Up
4 10.x.x.x Up
802.11u........................................ Disabled
MSAP Services.................................. Disabled
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