Slow start up on MacBook Pro.. is there anything I can do or do I need assistance from Apple?

My MacBook Pro, which I purchased in January 2013, takes approximately 2 minutes to start up from sleep mode and is freezing often. Is this a hardware issue or is there something I can to do speed things up and help my MacBook work faster? I run on OS X 10.8.4. I am a college student so mostly use my laptop for note taking, studying and internet research. I also use Netflix frequently, but have very few photos, songs, movies, and apps downloaded so I don't think its because I don't have much memory left. The biggest issue is that it takes so long to start up from sleep mode (its faster for me to turn the computer off each time and restart it, but I know this can be bad for it over time), but it has also begun freezing on certain webpages or when trying to open apps.
Help? Advice?
Thanks in advance!

it has also begun freezing on certain webpages or when trying to open apps.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Similar Messages

I have an early 2008 macbook pro that is running slow after upgrading to lion. Is there anything I can do? this is what I have,Processor 2.4 GHz Intel Core 2 Duo, Memory 2 GB 667 MHz DDR2 SDRAM.

I have an early 2008 macbook pro that is running slow after upgrading to lion. Is there anything I can do? this is what I have,Processor 2.4 GHz Intel Core 2 Duo, Memory 2 GB 667 MHz DDR2 SDRAM.

First, back up all data immediately, as your boot drive may be failing.
Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. What approximate values are shown for Reads in/sec and Writes out/sec?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

Slow start up on macbook pro

My macbook pro take 10 minutes or more to start up. Why is this and how can i fix it?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutesafter the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of diagnostic report, such as hang logs — they're very long and not helpful.

Slow Start up for Macbook Pro 2011

Hi, I bought Macbook pro 13 inch i7 model 2 months ago and I'm having a problem with slow start up, even I have deleted some applications and use some tips provided but the same problem is still occured. It always freeze in blue sceen for awhile then it allows me to log in (is it normal?). I'm new to mac so I need some advice thank you in advance.

Hi, I bought Macbook pro 13 inch i7 model 2 months ago and I'm having a problem with slow start up, even I have deleted some applications and use some tips provided but the same problem is still occured. It always freeze in blue sceen for awhile then it allows me to log in (is it normal?). I'm new to mac so I need some advice thank you in advance.

TS4006 my MacBook Pro was stolen. anything I can do to track it?

any way I can track my stolen MacBook Pro?

What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
6. MacPhoneHome 3.5
If you have installed tracking software like the above, then yes. Or if you have activated Find My Phone on iCloud.

I bought a used MacBook Pro, I plan on restoring to factory settings, do I need original purchaser apple id?

So, I bought a used MacBook Pro (April 2010) today and I plan on restoring it to factory settings. I saw on a video of a factory restore that it will prompt for an apple id of the original purchaser. Now, I did find a buried thread on the subject and the answer was that I will need to purchase OSX. Not sure if this is true or there are more details than that. If this answer is correct, would the computer automatically recognize that my apple id has a purchased copy? Also, on another video I saw that discs such as the OSX and iLife are required. So in a nutshell I have no idea on how to go about this factory restore deal. This will be my first mac purchase so bear with me. If I havent been detailed enough let me know, ill try to explain better. Thanks!!

Do you have the original installation discs that came with the computer? If so you only need to boot from the disc, erase the hard drive, then install Snow Leopard.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

TS4002 when I was assigned my ".me accounts.... I used the name of the company that I worked for. Then I received a iCloud account. The problem is I want to change the two original names but can't because they're greyed out. Is there anything I can do?

When I was assigned my ".me accounts I used the name of the company that I worked for. Then I received a iCloud account. The problem is I want to change the two original names but can't because they're greyed out. Is there anything I can do?
Thanks in advance,
Majormidi

http://discussions.apple.com/thread.jspa?messageID=3366422
Odd, the link works for me.
-mj
[email protected]

My MacBook Pro is running very slow is there anything I can do to improve the performance?

Is there anything I can do to improve the speed of my MacBook Pro?

Kappy's Personal Suggestions About OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utility is: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption. Drive Genius provides additional tools not found in Disk Warrior for defragmentation of older drives, disk repair, disk scans, formatting, partitioning, disk copy, and benchmarking.
Four outstanding sources of information on Mac maintenance are:
1. OS X Maintenance - MacAttorney.
2. Mac maintenance Quick Assist
3. Maintaining Mac OS X
4. Mac Maintenance Guide
Periodic Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) See Mac OS X- About background maintenance tasks. If you are running Leopard or later these tasks are run automatically, so there is no need to use any third-party software to force running these tasks.
If you are using a pre-Leopard version of OS X, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced after Tiger. (These utilities have limited or no functionality with Snow Leopard, Lion, or Mountain Lion and should not be installed.)
Defragmentation
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive except when trying to install Boot Camp on a fragmented drive. But you don't need to buy third-party software. All you need is a spare external hard drive and Carbon Copy Cloner.
Cheap and Easy Defragmentation
You will have to backup your OS X partition to an external drive, boot from the external drive, use Disk Utility to repartition and reformat your hard drive back to a single volume, then restore your backup to the internal hard drive. You will use Carbon Copy Cloner to create the backup and to restore it.
1. Get an empty external hard drive and clone your internal drive to the
       external one.
2. Boot from the external hard drive.
3. Erase the internal hard drive.
4. Restore the external clone to the internal hard drive.
Clone the internal drive to the external drive
1. Open Carbon Copy Cloner.
2. Select the Source volume from the left side dropdown menu.
3. Select the Destination volume from the left side dropdown menu.
4. Be sure the Block Copy button is not depressed or is ghosted.
5. Click on the Clone button.
Destination means the external backup drive. Source means the internal startup drive.
Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the external drive and click on the upward pointing arrow button.
After startup do the following:
Erase internal hard drive
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your internal hard drive (this is the entry with the
       mfgr.'s ID and size) from the left side list. Note the SMART status of the
       drive in DU's status area. If it does not say "Verified" then the drive is
       failing or has failed and will need replacing. SMART info will not be
       reported on external drives. Otherwise, click on the Partition tab in the
       DU main window.
3. Under the Volume Scheme heading set the number of partitions from the
       drop down menu to one. Set the format type to Mac OS Extended
       (Journaled.) Click on the Options button, set the partition scheme to
       GUID then click on the OK button. Click on the Partition button and wait
       until the process has completed.
Restore the clone to the internal hard drive
1. Open Carbon Copy Cloner.
2. Select the Source volume from the left side dropdown menu.
3. Select the Destination volume from the left side dropdown menu.
4. Be sure the Block Copy button is not selected or is ghosted.
5. Click on the Clone button.
Destination means the internal hard drive. Source means the external startup drive.
Note that the Source and Destination drives are swapped for this last procedure.
Malware Protection
As for malware protection there are few if any such animals affecting OS X. Starting with Lion Apple has included built-in malware protection that is automatically updated as necessary.
Helpful Links Regarding Malware Protection:
1. Mac Malware Guide.
2. Detecting and avoiding malware and spyware
3. Macintosh Virus Guide
For general anti-virus protection I recommend only using ClamXav, but it is not necessary if you are keeping your computer's operating system software up to date. You should avoid any other third-party software advertised as providing anti-malware/virus protection. They are not required and could cause the performance of your computer to drop.
Cache Clearing
I recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, Mountain Lion Cache Cleaner 7.0.9, Maintenance 1.6.8, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc. Corrupted cache files can cause slowness, kernel panics, and other issues. Although this is not a frequent nor a recurring problem, when it does happen there are tools such as those above to fix the problem.
If you are using Snow Leopard or earlier, then for emergency cleaning install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. (AppleJack works with Snow Leopard or earlier.)
Installing System Updates or Upgrades
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Backup and Restore
Having a backup and restore strategy is one of the most important things you can do to maintain your computer. Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner.
2. Deja Vu
3. SuperDuper!
4. Synk Pro
5. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance and backup and restore.
Always have a current backup before performing any system updates or upgrades.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity or 20 GBs, whichever is greater, as free space. Avoid installing utilities that rely on Haxies, SIMBL, or that alter the OS appearance, add features you will rarely if ever need, etc. The more extras you install the greater the probability of having problems. If you install software be sure you know how to uninstall it. Avoid installing multiple new software at the same time. Install one at a time and use it for a while to be sure it's compatible.
Additional suggestions will be found in:
1. Mac OS X speed FAQ
2. Speeding up Macs
3. Macintosh OS X Routine Maintenance
4. Essential Mac Maintenance: Get set up
5. Essential Mac Maintenance: Rev up your routines
6. Five Mac maintenance myths
7. How to Speed up Macs
8. Myths of required versus not required maintenance for Mac OS X
Referenced software can be found at CNet Downloads or MacUpdate.
Add more RAM or run fewer applications concurrently.

Sudden slow-down of my MacBook Pro

I have experienced a recent significant slowdown on my MacBook Pro. Since it occurred soon after I finally got around to loading Yosemite, I was concerned that the new OS was a bit too much for the 5yr old laptop. I found an older (long!) thread that recommended etrecheck and post the results in a new discussion. I know there are some things I need to clean up too.
Problem description:
Sudden and significant unexplained slow-down of my MacBook Pro. I get a lot of spinning pinwheels just opening and closing applications.
EtreCheck version: 2.2 (132)
Report generated 4/19/15, 9:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Video Information: ℹ️
    NVIDIA GeForce 320M - VRAM: 256 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 7:0:51
Disk Information: ℹ️
    TOSHIBA MK5055GSXF disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (304.06 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Hotspot Shield
    [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]
        /Library/Application Support/Symantec/Protector
    [not loaded]    com.symantec.kext.protector.panther (1.0f5) [Click for support]
    [not loaded]    com.symantec.kext.protector.tigerplus (1.0f5) [Click for support]
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /Library/StartupItems/SymAutoProtect
    [not loaded]    com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.2.0) [Click for support]
Startup Items: ℹ️
    WiUtilityUSBStartUp: Path: /System/Library/StartupItems/WiUtilityUSBStartUp
    NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
    SMC: Path: /Library/StartupItems/SMC
    SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
    SymProtector: Path: /Library/StartupItems/SymProtector
    Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
    [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
    [running]    com.symantec.quickmenu.application.plist [Click for support]
    [running]    com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
    [failed]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.anchorfree.ajaxserver.plist [Click for support]
    [running]    com.app4mac.CheckUpAgent.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
    [running]    com.fitbit.galileod.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [loaded]    com.sharpcast.xfsmond.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
    [running]    com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@mac.com-SharedServices.Agent.plist [Click for details]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    com.zeobit.MacKeeper.Helper [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    iTunesHelper    UNKNOWN Hidden (missing value)
    Skype    UNKNOWN (missing value)
    Canon IJ Network Scan Utility    Application (/Library/Printers/Canon/BJPrinter/Utilities/Canon IJ Network Scan Utility.app)
    Hotspot Shield    UNKNOWN (missing value)
    CheckUpAlert    Application (/Applications/CheckUp.app/Contents/Resources/CheckUpAlert.app)
    SMARTReporter    UNKNOWN (missing value)
    AwakeHAWNU1UI    UNKNOWN (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    Hotspot Shield    UNKNOWN (missing value)
    Fitbit Connect Menubar Helper    Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
    SAVDiskMountNotify    Application (/Library/Application Support/Symantec/AntiVirus/SAVDiskMountNotify.app)
    ScanNotification    Application (/Library/Application Support/Symantec/AntiVirus/ScanNotification.app)
    SymSecondaryLaunch    Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 600 - SDK 10.10
    OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 9.5.5 [Click for support]
    GarminGpsControl: Version: 2.9.2.0 Release [Click for support]
    EPPEX Plugin: Version: 3.0.5.0 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
    Carbonite [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
    Java [Click for support]
    SymAutoProtect
    Symantec\nQuickMenu [Click for support]
    Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        27%    syncdefaultsd
        12%    WindowServer
        10%    mds
        10%    CarboniteDaemon
         9%    CheckUpAgent
Top Processes by Memory: ℹ️
    613 MB    kernel_task
    0 B    askpermissiond
    0 B    softwareupdated
    0 B    secinitd(2)
    0 B    coreservicesd
Virtual Memory Information: ℹ️
    1.94 GB    Free RAM
    6.06 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    Apr 19, 2015, 02:16:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/CheckUpAlert_2015-04-19-141637 _[redacted].crash
    Apr 19, 2015, 02:07:48 PM    Self test - passed
    Apr 18, 2015, 04:56:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165644_[redacted].crash
    Apr 18, 2015, 04:52:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165224_[redacted].crash
    Apr 18, 2015, 04:26:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162609_[redacted].crash
    Apr 18, 2015, 04:14:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-161454_[redacted].crash
    Apr 18, 2015, 12:21:59 AM    /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-04-18-002159_ [redacted].crash
    Apr 19, 2015, 02:14:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Canon IJ Network Scan Utility_2015-04-19-141404_[redacted].crash
    Apr 18, 2015, 04:59:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165932_[redacted].crash
    Apr 18, 2015, 04:59:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165912_[redacted].crash
    Apr 18, 2015, 04:55:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165537_[redacted].crash
    Apr 18, 2015, 04:52:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165255_[redacted].crash
    Apr 18, 2015, 04:39:38 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-163938_[redacted].crash
    Apr 18, 2015, 04:37:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-163721_[redacted].crash
    Apr 18, 2015, 04:27:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162712_[redacted].crash
    Apr 18, 2015, 04:26:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162608_[redacted].crash
    Apr 18, 2015, 04:23:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162341_[redacted].crash
    Apr 18, 2015, 04:09:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-160927_[redacted].crash
    Apr 17, 2015, 09:29:17 AM    /Library/Logs/DiagnosticReports/Safari_2015-04-17-092917_[redacted].hang

Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
Update OS X. Version 10.10.3 is the current release. To learn how to update OS X read Update OS X and App Store apps on your Mac - Apple Support.
Remove the following garbage from your Mac.
"MacKeeper"
"Sophos"
"Symantec / Norton"
"Trusteer Rapport"
Your Mac cannot operate properly with those products installed.
One or more of the following support documents may be applicable:
Uninstall Norton Internet Security for Mac
Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility
RemoveSymantecMacFiles
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
http://www.sophos.com/en-us/support/knowledgebase/120838.aspx
Verify their complete and permanent eradication from your Mac. Don't use any other techniques to get rid of them.
"Carbonate" is known to run poorly on Macs.
"App4Mac" is outdated and obsolete.
Other problems may be present.
You need to become much more circumspect regarding the software you choose to install. I apologize if that comes across as blunt, but you appear to have been exerting quite some effort in an attempt to prevent your Mac from working the way it's supposed to work.

On starting up, my macbook pro shuts down after 25 seconds of booting up.

Hi there. On starting up, my macbook pro shuts down after 25 seconds of booting up. The time bar comes on for a while before it simply goes blank and switches off without any notification. Battery iappears charged. Could it be a virus? Help please!! O

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I tried to update my macbook pro, the screen is now frozen. My track pad hasn't been working for awhile and my disc drive is broken. IS there anything that can be done without buying a new laptop. It was bought in 2009

My track pad has not been working properly for awhile and my disc drive it damaged. I went to update my macbook pro to maveric and it is now frozen and not allowing me to click anything. Is there anything that can be done to fix this without buying a new one? Its from early 2009

ShelbyMackenzieLynne,
when you say that your disc drive is damaged, do you mean your MacBook Pro’s hard disk drive, or do you mean its SuperDrive (the CD/DVD drive)?
When you’d updated your MacBook Pro to Mavericks, did the installation succeed, and subsequently freeze up? Or did it freeze up during the Mavericks installation?
Which version of OS X was installed on your MacBook Pro before you’d installed Mavericks?
Are you currently able to boot into the Mavericks recovery partition? To see if you can do so, hold down a Command key and the R key while starting up your MacBook Pro.

Very slow restoring volume on MacBook Pro

I had my external USB 2.0 drive plugged in to the USB port on the right side of my MacBook Pro (1,1) and the estimated time for completion for a full Time Machine restore was about 25 hours. Needless to say I quit and shutdown my MacBook Pro, I plugged my external drive into a powered USB 2.0 hub and attached the hub to the USB port on the left side, rebooted and now the restore is going to take about 2 hours. That's way better...
I thought that both ports on the MacBook Pro where high-speed 2.0 ports. I guess not. From prior experience trying to sync my iPod with this MacBook Pro, I didn'ttry the left port by itself.
A couple of notes for those restoring on a MacBook Pro:
- When it was restoring at the slow speed I first clicked the Stop button, it asked for confirmation, I said yes and then it disabled (grayed out) the Stop button, but the restore was still in progress. I waited a long time for it to gracefully stop, but it never did. Instead I Quit the Mac OS X Installer.
- Before starting the restore again I used System Profiler in the Utilities menu of the Mac OS X Installer, to make sure that the drive was in fact connected to a high-speed USB 2.0 port. It was, so I used the Restore System From Backup command to start the restore.
I hope this is helpful to someone.

I find the volume to be very unsatisfactory, at least on my 13" Early 2011 model. The sound is very weak (with the exception of when using quality headphones).

My macbook pro takes a long time to start up, my macbook pro takes a long time to start up

my macbook pro takes a long time to start up, my macbook pro takes a long time to start up

up to 10 mins

Hi, I have problem with starting up my macbook pro, the gray screen coming and the circle still turning

hi
Could u please help me with the problem that I have with starting up my macbook pro?

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

My USB port on my Macbook Pro stopped working and i tried the SMC reset and the one closest to the SD port still continues to not work. Is there anything i can do besides bringing it in?

My USB port on my Macbook Pro stopped working and i tried the SMC reset and the one closest to the SD port still continues to not work. Is there anything i can do besides bringing it in?

I would do another SMC reset. If nothing changes you should take the computer in to an Apple store for a free diagnostic. You should make an appointment.
http://www.apple.com/retail/geniusbar/

Slow start up on MacBook Pro.. is there anything I can do or do I need assistance from Apple?

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