Slow/ unreliable broadband after line upgrade

Approximemtly 2 months ago I received an email informing me that my phoneline was going to be upgraded to improve reliability and possibly speed and that it may take approximently 10 days for my line to settle. At this time I was recieving a steady broadband speed of around 3.5mbps. (Please note my router is the home hub 3 and is upgraded to the latest firmware).
The day after my line was upgraded the line seemed to be as good as before however this deteriorated and I am now recieving speeds that vary from 3mbps down to 1mbps and even 0.05mbps on one ocassion!
I tried contacting BT by phone however they didnt listen to me. They tried changing my router channel and then when my laptop, which I rarely use, wouldnt connect they said the wifi reciever on the laptop was to blame.
I was wondering if anyone else has experienced a similar problem after a so called "upgrade" and if anyone has any ideas or solutions.
Many Thanks

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:54:09
Downstream:
3.773 Mbps
Upstream:
1.004 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.3 dB / 5.9 dB
Line attenuation (Down/Up):
46.1 dB / 26.1 dB
Output power (Down/Up):
17.7 dBm / 12.6 dBm
FEC Events (Down/Up):
340444 / 213
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 9
Error Seconds (Local/Remote):
0 / 0
i am not currently connected to my master socket as I found that my connection was less reliable using it than other sockets in my house.

Similar Messages

  • Slow b/band after line upgrade

    hi, got an e-mail from b.t last week saying they were going to upgrade the line in my area on monday 4th and that my phone and b/band would be down for approx 10 mins, it was down for over 4 hours and ever since my download speed has all but dissapeared, averaging 13 - 17 KBps, cant play games or watch videos etc, and downloading any software is now taking hours...AVG (free edition) took approx 3 hours to d/load, i ran the b.t speedtest last night and results were 32 KBps - d/load, 0 KBps - upload, DSL rate was 283KBps-d/load and 440KBps upload with an i.d profile of 135KBps, this is really frustrating me because everything was fine before this alleged upgrade to improve performance especially as ive just had a bill for a service im not recieving...any help or advice would be much appreciated, thanks.   

      enter
    192.168.1.254 in browser click A to Z top right
    then ADSL enter pas and click MORE DETAIL
    POST RESULTS
    Also post results of test at http://speedtester.bt.com/ if you can getit but stats will show what service you are on 
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • Ipad2 very slow and crashing after OS8 upgrade 8.1.1

    ipad2 very slow and crashing after OS8 upgrade 8.1.1. I have tried to restore, using the iCloud backup (twice) and it works well for a short while then slows and crashes again.  Genius bar help said older versions of OS8 never closed apps, so a restore should fix it, but it didn't, even with a repeat.

    Hello joey:
    Try resetting Safari
    Trash the preference file and restart (com.apple.safari.plist).
    Barry

  • Slow Broadband after 21CN Upgrade?

    Before my scheduled 21 upgrade my download connection has been rock solid at 8000K for several years.  My whole recent experience with BT has been very disappointing and I hope you can throw some light on a solution.
    So Far:     
    My Equipment:  BT2000 Faceplate, RJ11 to BT Homehub 1010, 1 Extension fitted (No Bell wire Connected). 
    Problem 1. Now resolved.  On the day of my appointment the engineer connected my dial tone and broadband to someone else’s line in the next village.  The fault call centre insisted the fault could only be in my property as the line tested OK and I would have to accept the possible charges.  Despite my requests for them to despatch an engineer to the exchange as it is more than a coincidence that my dial tone disappeared at the same time as my scheduled changeover they insisted I have an appointment.  The fault was cleared in the exchange by the visiting engineer.
    Problem 2.  Now resolved. The engineer did not remove the call divert on my line and I missed my incoming calls for several days as my calls were diverted to a random number.  I tried #21# and this did not work, so I contacted BT again.  They informed me they could not remove the divert because they had not put it on. After investigation #61# managed to remove my divert.  When I asked why it was not removed when my line was fixed I was told that I must have put the divert on myself as it was done by someone with access to my line. The whole point that my line had been connected elsewhere was totally alien to the call centre worker.
    Problem 3.  On going
    After 14 days of Mediocare performance I was connected much slower speed than my old connection and as my profile was 4000k this is only half of my previous performance. (See Below)
    1. Best Effort Test: -provides background information.
    Download Speed
    5959 Kbps
    0 Kbps
    4000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 5959 Kbps
     For your connection, the acceptable range of speeds is 1200-4000 Kbps.
     Additional Information:
     Your DSL Connection Rate :4603 Kbps(DOWN-STREAM), 1251 Kbps(UP-STREAM)
     IP Profile for your line is - 4000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 16.4:29.53:54.07 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    873 Kbps
    0 Kbps
    1251 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 873 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1251 Kbps
    So I call BT again and after I have established that the only changing parameter is the new 21CN upgrade I am promised that a request will be passed to the engineers to increase the profile........  The result is that they just reset my profile, so once again my speed fluctuates for several days from a virtual stop to slow.
    It is now six days since reporting my slow speed problems after receiving several calls from BT to ask me if my speed has improved, I am finally a broken man today. 
    They insist that I have a broadband boost engineer, before I accept this, I ask several questions and failed to get any acceptable answers..
    What is wrong with my broadband?  You have a fault in the property (change the record!!)
    Why cannot you tell me the speed I am connected at.   You cannot WOOSH test me?  We cannot tell, we have to call you
    Can I speak to the engineers?  You cannot Sir
    Can I speak to your Boss?  No, why would you want to do that!
    What have you done in the exchange to fix my fault?  We have changed some things
    Do you thing it is acceptable to still have slow speeds after twenty days?  That's why you need a boost engineer
    What are you going to do differently from all the other people I have spoken to to resolve my issue.  Nothing
    So with no other option I accept that an appointment will have to be made again.  I am offered an appointment in the week, when I explain that I have business appointments and that I need a weekend appointment I am told none is available or would be available.  So I agree to a Monday appointment.  After the call I get a text to say I have an appointment has been made for Thursday!  So I have to call them back and ask for the appointment I have been promised and I am told it's a simple and easy mistake to press the wrong button, it happens quite often!!
    I since read here that it may help to upgrade my homehub, so why have they not sent me a replacement days ago?
    Current Performance:
    1. Best Effort Test: -provides background information.
    Download Speed
    2024 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 2024 Kbps
     For your connection, the acceptable range of speeds is 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 771 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.35:23.63:63.06 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    592 Kbps
    0 Kbps
    771 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 592 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 771 Kbps
    I know there are more important things going on in this world.  But my work, my ebay, my shopping, my banking, my social sites etc. all require bandwidth and to have it taken away disguised as an upgrade obviously upsets me.  I am shocked at the complete lack of communications, and the inability to listen and understand your customers.  What is the point of a call centre that can do NOTHING outside their script to help!
    Solved!
    Go to Solution.

    Not sure why my profile is still changing and why I was disconnected today, probably the call centre doing another line test. 
    Uptime:
    0 days, 10:24:37
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    803 / 2,523
    Data Transferred (Sent/Received) [MB/MB]:
    322.86 / 348.70
    Output Power (Up/Down) [dBm]:
    12.0 / 0.0
    Line Attenuation (Up/Down) [dB]:
    19.0 / 31.0
    SN Margin (Up/Down) [dB]:
    13.5 / 30.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    1 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    1 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 0
    HEC Errors (Up/Down):
    0 / 0
    Line Profile:
    Fast

  • Slow broadband after exchange upgrade

    My exchange (Accrington) was recently upgraded. Prior to the upgrade I was getting approx 5.5Mb.
    I was told that I would need to wait 10 days after the upgrade for re-training of my line.
    After 10 days, my connection had dropped to 1.6Mb, so I called BT and was told that it was because I had a home hub version 1.0 and that it was incompatible with the upgraded exchage.
    New version 2.0 Hub was sent to me and this has now been connected for 5 days. I also took the opportunity to move things arround so the new hub is connected directly to the master socket, there is no extension wiring and no telephone connected. (Master socket has BT broadband accelerator filter fitted)
    I have used BT speedtest and got the stats from my hub. My IP Profile is no where near what it used to be, I would have expected this to rise after 5 days ?
    Any suggestions as to what I should do now ?
    By the way I am 456M from the exchange !
    Line state
    Connected
    Connection time
    0 days, 19:09:33
    Downstream
    2,268 Kbps
    Upstream
    1,184 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    28.9 dB / 4.4 dB
    Line attenuation (Down/Up)
    16.0 dB / 7.1 dB
    Output power (Down/Up)
    0.0 dBm / 13.0 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 4294967137
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    0
    1. Best Effort Test: -provides background information.
    Download Speed
    1555 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1555 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 1183 Kbps(UP-STREAM)
     IP Profile for your line is - 1750 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 9.13:22.36:68.51 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    976 Kbps
    0 Kbps
    1183 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 976 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1183 Kbps
    We were unable to identify any performance problem with your service at this time.

    Thanks for the reply.
    I have removed the filter, and I will leave it for a few days to see if I get any improvement.
    The noise margin(down) actually increased slightly after removing it, is this to be expected ?
    Line state
    Connected
    Connection time
    0 days, 0:01:28
    Downstream
    2,268 Kbps
    Upstream
    1,236 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    29.1 dB / 6.0 dB
    Line attenuation (Down/Up)
    16.0 dB / 7.0 dB
    Output power (Down/Up)
    0.0 dBm / 12.1 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 12
    Error Seconds (Local)
    0

  • One more slower MacBook Pro after Yosemite upgrade

    Hello,
    I noticed on queries like that of GreenVal1984 that it helps to have a EtreCheck report pasted.  Because my MacBookPro - especially Apple Mail, iCal, and Spotlight within the Finder - has slowed down since I have upgraded to Yosemite, here is the system report.  I ran AdwareMedic and got nothing, but not sure what "mds stores" is which may be using energy. Any way you can help me declutter the energy use or find what is slowing it will be most appreciated!
    Problem description:
    Since installing Yosemite, my MacBook Pro has significantly slowed down, especially Apple Mail.
    EtreCheck version: 2.0.11 (98)
    Report generated November 30, 2014 at 3:14:20 PM EST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2009) (Verified)
      MacBook Pro - model: MacBookPro5,5
      1 2.53 GHz Intel Core 2 Duo CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 9400M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 2 days 4:26:13
    Disk Information: ℹ️
      ST9250315ASG disk0 : (250.06 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      yippy skippy (disk0s2) /  [Startup]: 249.20 GB (114.58 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-868 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Apple Internal Memory Card Reader
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.Cycling74.driver.Soundflower (1.5.2) Support
      [not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
    Startup Items: ℹ️
      HP IO: Path: /Library/StartupItems/HP IO
      HWNetMgr: Path: /Library/StartupItems/HWNetMgr
      HWPortDetect: Path: /Library/StartupItems/HWPortDetect
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cloudd.plist
      [failed] com.apple.cmfsyncagent.plist
      [failed] com.apple.coreservices.appleid.authentication.plist
      [failed] com.apple.EscrowSecurityAlert.plist
      [failed] com.apple.icloud.fmfd.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.recentsd.plist
      [failed] com.apple.sbd.plist
      [failed] com.apple.scopedbookmarkagent.xpc.plist
      [failed] com.apple.spindump_agent.plist
      [failed] com.apple.telephonyutilities.callservicesd.plist
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.awdd.plist
      [failed] com.apple.ctkd.plist
      [failed] com.apple.GSSCred.plist
      [failed] com.apple.installd.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.periodic-daily.plist
      [failed] com.apple.periodic-weekly.plist
      [failed] com.apple.softwareupdate_download_service.plist
      [failed] com.apple.softwareupdated.plist
      [failed] com.apple.wdhelper.plist
    Launch Agents: ℹ️
      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [running] com.trusteer.rapport.rapportd.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [running] com.bradfordnetworks.agent.plist Support
      [failed] com.gadgettrack.SkyHook.plist Support
      [running] com.gadgettrak.gadgettrakdeamon.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
      [invalid?] Safe.Connect.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [running] com.amazon.music.plist Support
      [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
    User Login Items: ℹ️
      Mail ApplicationHidden (/Applications/Mail.app)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
      Google Chrome Application (/Applications/Google Chrome.app)
      Wondershare Helper Compact Application (/Users/[redacted]/Library/Application Support/Helper/Wondershare Helper Compact.app)
      iAntiVirus ApplicationHidden (/Applications/iAntiVirus/iAntiVirus.app)
      SymQuickMenu Application (/Library/Application Support/Norton Solutions Support/SymQuickMenu/SymQuickMenu.app)
      DiskMountNotify Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/DiskMountNotify.app)
      SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
      ScanNotification Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/ScanNotification.app)
      Popup Application (/Library/Application Support/Pharos/Popup.app)
      HP IO Classic Proxy Application (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
      CSA Application (/Library/Application Support/Bradford Networks/Persistent Agent/CSA.app)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
      OVSHelper: Version: 1.1 Support
      Default Browser: Version: 600 - SDK 10.10
      Musicnotes: Version: 1.17.3 Support
      OfficeLiveBrowserPlugin: Version: 12.2.8 Support
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
      AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
      AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
      iPhotoPhotocast: Version: 7.0
      AdobePDFViewer: Version: 9.5.5 Support
      Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
      WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
    User Internet Plug-ins: ℹ️
      WebEx: Version: 1.0 Support
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      GadgetTrak  Support
      Perian  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ℹ️
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      yippy skippy: Disk size: 249.20 GB Disk used: 134.62 GB
      Destinations:
      Time Machine Backups [Local]
      Total size: 0 B
      Total number of backups: 0
      Oldest backup: -
      Last backup: -
      Size of backup disk: Too small
      Backup size 0 B < (Disk used 134.62 GB X 3)
    Top Processes by CPU: ℹ️
          19% fpsaud
          10% WindowServer
          1% launchd
          1% Google Chrome
          0% AppleSpell
    Top Processes by Memory: ℹ️
      137 MB Google Chrome
      120 MB mds_stores
      120 MB Finder
      120 MB iTunes
      116 MB WindowServer
    Virtual Memory Information: ℹ️
      43 MB Free RAM
      1.44 GB Active RAM
      1.42 GB Inactive RAM
      668 MB Wired RAM
      14.48 GB Page-ins
      962 MB Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Slow internet access after Mavericks upgrade

    I have been experiencing very slow internet access since I upgraded to Maverics OS.
    The Wifi connection is unstable.  Sometimes it looses connection.  I did not have this problem before.
    Is this a problem experienced by others?  Do you have any steps on how you got this resolved?

    what is the model of your wireless adapter?

  • Slow broadband since line upgraded

    My boradband speed seems to have slowed. For example I can no longer use BBC iPlayer on my Smart TV or PVR. It may be an amazing coincidence, but it seems the speed went slower at around the time BT sent me an email telling me that they had upgraded my line (13th December 2011). The email said to give it a 10 days to settle, but after 2 months it does not seem to have improved.
    BT Speed test say I am getting 1.7Mbps out of 2.3Mbps but it feels slower. uSwitch are showing me as the slowest boradband connection of any house in my street at 1.4Mbps download / 0.3 upload. My Neighbours are apparently getting 2Mbps to 3.1Mbps via BT (and over 5Mbps from other suppliers).
    Here are the details from my BT broadband router in case they help...
    ADSL line status
    Connection information
    Line state            Connected
    Connection time              1 day, 3:22:33
    Downstream      1,728 Kbps
    Upstream            344 Kbps
    ADSL settings
    VPI/VCI                0/38
    Type      PPPoA
    Modulation        ITU-T G.992.3
    Latency type      Interleaved
    Noise margin (Down/Up)             5.8 dB / 5.0 dB
    Line attenuation (Down/Up)      52.5 dB / 25.4 dB
    Output power (Down/Up)           0.0 dBm / 12.9 dBm
    Loss of Framing (Local)  41
    Loss of Signal (Local)       4
    Loss of Power (Local)     0
    FEC Errors (Down/Up)   0 / 4294967282
    CRC Errors (Down/Up)   3908 / N/A
    HEC Errors (Down/Up)   N/A / 10
    Error Seconds (Local)      12274
    Do you think this a problem with my connection or my local equipment?
    cheers,
    John

    Thanks for speedy replies. Your assistance is appreciated and have followed the links and read the advice as best I could.
    I plugged laptop directly into home hub (with Cat5) and did speed test and got the results below. This seems slower than I would have expected, but would value other peoples judgement.
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.51 Mbps
    0 Kbps
    2 Mbps Max Achievable Speed
     Download speed achieved during the test was - 1.51 Mbps  For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps.  IP Profile for your line is - 1.52 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    304 Kbps
    0 Kbps
    832 Kbps Max Achievable Speed
    Upload speed achieved during the test was - 304Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps
    We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Then I did a “quite line test” and heard only the faintest hints of noise.
    Then I plugged home hub into the master socket, and did repeat “quite line test” and again heard very similar low levels of noise. Then I got the ADSL info from hub again, with following results:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:06:52
    Downstream
    2,019 Kbps
    Upstream
    376 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.3
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.3 dB / 6.0 dB
    Line attenuation (Down/Up)
    54.0 dB / 25.5 dB
    Output power (Down/Up)
    0.0 dBm / 12.9 dBm
    Loss of Framing (Local)
    52
    Loss of Signal (Local)
    5
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 54
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 29
    Error Seconds (Local)
    12434
    Even I can spot that this is different. Although I am not 100% sure what all the differences means, the Noise Margin is now better (6dB+). If understand what I have read this is good/OK. Given this I repeated the speed test (an hour after first one), with following results:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.76 Mbps
    0 Kbps
    2 Mbps Max Achievable Speed
     Download speed achieved during the test was - 1.76 Mbps  For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps.  IP Profile for your line is - 1.78 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    286 Kbps
    0 Kbps
    832 Kbps Max Achievable Speed
    Upload speed achieved during the test was - 286Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps
    We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    I then carried on with some sort of QoS testing it offered and got the following:
    1. Assured Rate Test: -provides background information.
    Download Speed
    1.85 Mbps
    0 Kbps
    0 Kbps Max Achievable Speed
     Download speed achieved during the test was - 1.85 Mbps  For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .  Additional Information:  Assured Rate IP profile on your line is - 0 Kbps
    We were unable to identify any performance problem with your service at this time.
    Given the above, it looks to me that some part of the problem is the internal phone wiring / noise beyond the master socket. Is that how others read this?
    I also think that even going to the master socket I am still getting relatively slow download speeds compared to neighbour on the same exchange – and so that needs investigating too.
    Cheers,
    John

  • Slow Broadband after line fault fixed

    Hi,
    After a fault was fixed on the line two weeks ago Broadband speed has been incredibly slow - 32kBs at the most (previously it was around 400kBs)
    After replacing the microfilter, resetting the router, plugging directly into the test socket I just left it alone but have seen no improvement.
    Tried the quiet line test and all seems fine.
    Looks like the router disconnected at least once, otherwise the connection time should be longer
    Stats today...
    Line state:
    Connected
    Connection time:
    3 days, 22:43:33
    Downstream:
    287.1 Kbps
    Upstream:
    1.088 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    10.9 dB / 4.9 dB
    Line attenuation (Down/Up):
    44.2 dB / 28.1 dB
    Output power (Down/Up):
    17.6 dBm / 12.7 dBm
    FEC Events (Down/Up):
    134945 / 6918
    CRC Events (Down/Up):
    0 / 341
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 246
    Error Seconds (Local/Remote):
    0 / 211
    Any suggestions would be appreciated
    Also I saved the stats from the 29th Sept, the day after the line was fixed if they are any use, much the same except Noise Margin was 14.9 dB / 10.6 dB
    Solved!
    Go to Solution.

    Hi,
    Yesterday mods replied that there was indeed still a fault (didn't specify what) and they were looking into it.
    This morning broadband was back and faster than ever
    Thanks to all involved
    My current stats, in case anyone's interested... 
    Line state:
    Connected
    Connection time:
    0 days, 13:14:59
    Downstream:
    5.615 Mbps
    Upstream:
    1.04 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.6 dB / 5.7 dB
    Line attenuation (Down/Up):
    44.2 dB / 28.1 dB
    Output power (Down/Up):
    19.8 dBm / 12.7 dBm
    FEC Events (Down/Up):
    379372 / 686
    CRC Events (Down/Up):
    471 / 60
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    6422 / 41
    Error Seconds (Local/Remote):
    277 / 169

  • Slow Broadband after line fault

    Hi,
    I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
    4 days later the steady blue BB light came back on on my hub (after flashing purple/orange for at least an hour) and since then my speed has been so bad it feels like I'm back on dial up! Downloading is impossible, the connection drops at least 3 times a day and the BB light on my hub goes back to the orange/purple light for long spells.
    Everytime I phone the fault line I get told that my line tests OK to wait untill my line 'settles in' again after having the fault. I've left it for over a week now and there has been no improvement at all - My router has been plugged into the test socket directly for the last 48 hours too but that made no change.. I'm sick fed up of being told to 'wait a while' by the indian fault team! I'm hoping for some advice on the state of the line from you guys - is it worth calling back the fault team (again!) and pushing for an engineer call out?
    I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
    I've got a Home Hub 3.
    The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
    Download Speed (Mbps): 0.07
    Upload Speed (Mbps): 0.35
    Ping Latency(ms): 82.38 
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 01:21:52
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.9 dB / 25.0 dB
    Line attenuation (Down/Up):
    5.0 dB / 3.5 dB
    Output power (Down/Up):
    11.8 dBm / 12.0 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0
    My Exchange is only about 400m away.
     Any information would be much appriciated (and sorry for the long post!)

    Results are:
    Download Speed (Mbps): 0.09
    Upload Speed (Mbps): 0.35
    Ping Latency (ms):  62.50
    Diagnostic test:
    1. Best Effort Test:  -provides background information.
    Download  Speed
    0.09 Mbps
    0 Mbps
    0.25 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.09 Mbps
     For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 0.14 Mbps

  • Slow broadband after line repair

    FAQ
    <script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    71 Kbps
    0 Kbps
    250 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 71 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :4576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    Ok so My line had problems and was fixed, over 24 hours ago but my profile is still limited at 135mb.  The BT guys in India are worse thean useless and there seems to be no way of talking to someone who actually understand IP config limits and can re baseline this profile.  The wait another 24 hours each time you talk to anyone at BT wears very thin.
    Any suggestuions?

    has your router managed to hold your connection without disconnections since the engineer visit?
    If so and you profile has not increased by tomorrow then I would email the mods for assistance giving your account and phone number and a link back to this thread [email protected]
    I think your profile may wll be stuck and need a 'kick' into action
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Screen Sharing slows down dramatically after RDP upgrade from 2 to 3

    For some reason once we upgraded from RDP 2 to RDP 3 our Screen Sharing has gotten increasingly slow. We are using it in a school environment where the teacher will share their screen with the students, and as we add more students to the share the sharing slows down to become unusable. This problem is intermittent (otherwise I would go though the logs and run a control test), and has only started upon upgrading to RDP 3. Anyone else experience this behavior? I believe we are all running 10.5.x on the OS side.

    I also know someone that is having this issue; it was fine with the previous ARD version they were using in the computer lab, but after upgrading screen sharing have slowed down. It's not really that of an issue when its just one computer, but when they put all 30 computers the FPS drops down.
    Keep in mind that they were not having the issues before upgrading. I've also been told that, currently, they got a 5 MB connection. I ran a network test and everything seemed fine (or more like I didn't know what was going to tell me that something was wrong, but all the numbers were very low).

  • Slow Macbook Pro After Mavericks Upgrade

    I have a mid 2010 mbp 15" 2.66 GHz Core i7
    Before I upgrade to Mavericks I had Mountain Lion, and the computer was rebooting randomly, so Apple gave me 3 years extended warranty and they replace the mother board.
    Then, I upgrade to Mavericks and after that all the apps in the mbp feel like sluggish. Now to open any program takes a lot more time to start than before and apps crashes all the time.
    In the other side, the mpb began to have display distortion problems (see the picture below) and is very slow to do any task.
    The last thing I did was formatting and reinstalling mavericks and it is a little faster now, any way, the distortion problems continues and when I compared the speed with my best friend's macbook air, I realises that his, is very faster than mine which its higher technical specs  .

    Hardware Information:
              MacBook Pro (15-inch, Mid 2010)
              MacBook Pro - model: MacBookPro6,2
              1 2.66 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics - VRAM: 288 MB
              NVIDIA GeForce GT 330M - VRAM: 512 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 6:11:10
    Disk Information:
              Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (438.01 GB free)
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Internal Memory Card Reader
              Apple Computer, Inc. IR Receiver
              Apple Inc. Built-in iSight
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
    Internet Plug-ins:
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
              AdobePDFViewer: Version: 10.1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
              iPhotoPhotocast: Version: 7.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Java  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   5%          WindowServer
                   3%          Safari
                   2%          EtreCheck
                   0%          hidd
                   0%          mds
    Top Processes by Memory:
              221 MB          Safari
              160 MB          Mail
              156 MB          com.apple.IconServicesAgent
              143 MB          mds_stores
              127 MB          softwareupdated
    Virtual Memory Information:
              545 MB          Free RAM
              1.66 GB          Active RAM
              924 MB          Inactive RAM
              796 MB          Wired RAM
              1.19 GB          Page-ins
              2 MB          Page-outs

  • Ipad 2 slow & acting weird after ios7 upgrade

    I never had this problem and even my wifi takes long to even just to go into Apps.  I just did the latest upgrade fixing bugs on ios 7 too.  Nothing is helping.  Does anyone having this problem.  My jusband has an ipad 3 and he is not having this problem!

    Apparently, more than a few users are experiencing lags with iOS7, thanks to the added goodies. It's not possible to uninstall iOS7. The only thing is to disable the most intensive parts of iOS7 - the parts that you weren't using before, anyway:
    http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
    Post with your results!

  • Slow boot up after memory upgrade

    I have been having this issue for some time now, and I was hoping some one could help me in the right direction. I just recently upgraded the RAM module in my MBPro, from 2GB to 4GB (I was hoping this would make my MBP to boot up faster than when I had 2GB), now it takes at least 40 - 45 seconds to boot up, as before with 2GB it booted up pretty fast. Things I have done to resolve or troubleshoot this issue at hand -
    Removed items from login items from under "Accounts".
    Performed a clear cache of various applications.
    Cleared some documents and emptied some more space(I don't know how this helps).
    Also did a PRAM reset during boot up.
    All of the above have not fixed my issue, and I am looking for more suggestions on how to fix the memory issue.
    I have also done a lot of research, if anyone has any suggestions I would like to know.
    Do post suggestions.
    Nishi

    Here is my MacBook Pro config -
    Backlit Keyboard (English) / User's Guide
    SuperDrive 8X (DVD±R DL/DVD±RW/CD-RW)
    2GB 667MHz DDR2 SDRAM - 2x1GB
    MacBook Pro 15-inch Widescreen Display
    250GB Serial ATA Drive @ 5400 rpm
    2.5GHz Intel Core 2 Duo
    Also I bought my memory from Amazon, here is the memory -
    Kingston Apple 4GB Kit 667MHz DDR2 SoDimm Dual Channel Memory
    Why does not a MBP, boot faster isn't that what it is supposed to do. Moreover thats what some other MBP users have seen.
    Do keep me posted.
    Nishi

Maybe you are looking for