Slow/unresponsive track pad on Macbook Air

Hi,
I bought my Macbook Air just last week and it's been great until last night. We've upgraded our broadband and (it seems) since connecting it to the new WiFi network the track pad has totally slowed down, even when no programs are open. It's the same on my account, and my husband's. I've checked our memory, there's plenty of free space and I've tried changing the speed via System Preferences. It just seems to get stuck, though clicking is fine.
As it's so new I'm happy to restore the system (if anyone thinks that will help) but I got a bit lost when I tried to do it through Disk Utility. I'm not new to Apple products and I know more than my husband - but I'm no technical expert!!
Any advice will be gratefully received - I have the 2012 version, running on OSX 10.8.4 - If you need any more info I'll try to answer!!
Thanks in advance

You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

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☞ Copy a line of text in this window to the Clipboard.
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PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 300 25 5120 KiB/s 1024 85 \\b% 10240 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 50 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[45]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}')printf("%s (UID %s) is using %s '${p[$2]}'\n",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p ' ' {sub(/^ +/,"")};NR==6;NR==13&&$2< '${p[10]} ' 1,5d;/[Bmy].*:/d;H;$   { g;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6   { H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ s/ *:$//;x;s/\n//;/Apple|Genesy|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;} ' ' s/^.*C/C/;H;$   { g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' '/(sh|ng|ic)$/p' ' $3~/[0-9]:[0-9]{2}$/ { $4="";gsub(" "," ");gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}')print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR==2'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' ' s/^.{52}//;s/ .+//p ' ' /Launch[AD].+\.plist$/;END{if(NR<100)print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' '/\.(framew|lproj)/d;/plist:|:.+(M.+exec|scrip)/s/:[^:]+//p' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/;END{if(NR<100)print "/System/"};' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a)print "CPU: "a;if(b)print "I/O: "b;if(c)print "Net: "c" (KiB/s)";if(d)print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' /lR/ { if($2<='${p[25]}')print $2;} ' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2.+/,"",a[n-1]);b=b"\n"$2" "a[n-1]" "a[n]" "$1;c=c$1;} END { d="sort";print b|d;close(d);if(c)print("\n\t* Code injection");} ' ' NR!=4{next} {$NF=int($NF/10240)} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L)f=f"\n\t"$0;} END { F=FILENAME;if(!f) f="\n\t[N/A]";"file -b "F|getline T;if(T!~/^(A.+ E.+ text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n\t...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' '/:/!p' ' /:/{$0="'"${p[28]}"'"};1;' ' $0;END { if(NR<100)print "com.apple.";} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status '-F bsd -k Sender kernel -k Message CReq "Beac|caug|dead[^l]|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? 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Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At or near the top of the results, there will be a line that begins with "System Version." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Will OS X Mountain Lion slow down or crash my MacBook Air "13?

Hi
I just downloaded OS X Mountain Lion and I am hesitant to install it... Here are some reasons why
1. My MacBook Air will crash during the installation
2. It will dramaticly slow down my notebook (CPU)
Thanks if you can answer my question.
P.S. I have to 2GB of memory (RAM)

It won't slow it down over Lion. Likely be faster, but you would be better off with 4GB or more RAM.

Synch magic track pad with macbook

I'd like to use my magic track pad with my macbook. How do I make the macbook recognize the trackpad?

Try turning the trackpad off then back on so that the light is blinking. Then open BT preferences and initiate the search. Be sure you have the Discoverable option turned on.

Slow Printing after upgrade on Macbook Air but NOT no Macbook

After installing the newest firmware on my AEBS, my Macbook Air prints to my USB connected printer very slowly. If it's a page with just text, it will print with-in 10-15 seconds. However, when it has images, it will take 1-2 minutes before it starts to print. (Note that nothing else is on the network at the time.)
However, my Macbook (non-Air) has no trouble printing images and functions just like it did before the newest firmware.
I've reinstalled the driver on my Macbook Air but that didn't do anything. Hooking up the Macbook Air directly to the printer gives me speedy printing. I can't figure out what settings on my Macbook Air is making this delay happen. Any thoughts?

... I solved the problem. Deleted the partition using the utility that comes up when booting while holding down <cmd> and <R>.
made a new partition.
then --- all in the utility that came up during booting with cmd-r ---- restored my HD up from my the TimeMachine external HD.
when all was done the MountainLion update continued as nothing had happened. Even the 2GB OS download was restored. :-)
before letting him continue I deactivated FileVault, reset passwords to less complicated ones that would work with any keyboard layout and activated automatic login. All this did the trick. Now I am happily dictating away in Pages (THIS was my true reason to update to Mountain Lion.... as well as my addiction to new apple stuff ;-)
cheers, Martin

How to fix slow startup times on a macbook air

Before upgrading to Moutain Lion my MacBook Air booted up to the desktop in less than 30 seconds. Now with Mountain Lion it takes 1 minute and 30 seconds to get to the desktop. What can I do to get the startup time back to the way it was before upgrading?

I had already checked and tried numerous "google" searches without any successbefore coming here. If you can't give a response without being sarcastic then don't bother replying.
Wow! Are you thin-skinned. My comment wasn't, as you say, sarcastic. I never assume anything not explicitly stated or implied. If you've visited these forums for any length of time, you'd know how many don't do the obvious things, but expect responders to be clairvoyant. If none of those hits solved your issue, I'm out of ideas, since the global and app-specific defaults changes work here. Good luck and have a happy holiday weekend (US-only).

My track pad on my air doesn't always respond when using firefox and trying to scroll up or down in the page

when in firefox my track pad doesn't always respond when I want to use fingers to scroll up or down in the screen...any thoughts?

it is possible that zoom maybe enabled i think double taping with three fingers should disable it.
or you can go into settings>general> assessability> zoom and turn it off.
hope this helps

Brand new MacBook + Boot Camp = Totally eratic, slow, unusable track pad!

I see the long thread below but wanted to report what's happening with the new multitouch one button trackpad on the brand new MacBooks.
It is unusable in Windows under Boot Camp.
It behaves in completely erratic ways. You can't select any text - drag over some and it won't stay selected when you unclick. There's out of control scrolling when you're inside little windows like start menu options, making it impossible to click on settings. There are weird delays with clicking generally, sporadic 2 or 3 second delays. There are control issues, sometimes the pointer just jumps around uncontrollably.
This isn't about fancy stuff like right-click or page scroll not working. This is about core required point and click type stuff that you simply can't do without a mouse or a very incredible amount of patience. It's useless.
I bought the MacBook because it can run Windows, which I need sometimes. If there is no resolution I will definitely need to return it.
I'd add I have zero issues with the trackpad under Leopard, it works perfectly.

Hi Velasquez.j,
Thanks for the tip about the 3-finger right-click, and turning down the scroll lines. I'm running XP on the new MBP 2.53GHz. These 2 tips worked for me. Scrolling is better, though still not perfect. The right-click was driving me crazy that I couldnt do it! The 3-fingers seems to work - but not 100% - it still misses sometimes, but it's better than not working at all.
I'm not surprised the trackpad is erratic in general though. My previous machine was a late-2006 MBP and sometimes the trackpad pointer would jump all over the place, "jiggle" in place, and other wierdness like that, under XP. I am pretty happy with bootcamp in general, but I really wish Apple would make the effort to ensure that the trackpads work CORRECTLY under Windows. Right now they seem content with a bare half-baked minimum. Sorry, but it's not good enough.
For now, if you want to avoid pulling your hair out, it seems a mouse is pretty much a requirement for using Boot Camp on a portable

Track pad on macbook pro 2010 can click but no response

Hi.
I have a macbook pro late 2010 model. Suddenly the mouce tracp won't work. I does everything I ask it to and even click. But when I click nothing happens. Anyone know how to fix this? I have tried screw thing behind the battery trick but that only helps if the track doesn't click at all. Help please!

Have you tried it with a mouse to see if that works? If it works with a mouse, it may be a trackpad hardware issue. You can take it to an Appple Genius bar for a FREE evaluation.
http://www.apple.com/retail/geniusbar/

The internet on my Mac OSX v10.6.8 is running extremely slow. I have a macbook air 13-inch late 2010. Please help!

The Internet (firefox, safari) are loading VERY slow. At first I thought it was just my school's website acting up, but after talking to their technical support they had me delete cache and cookies, make sure all programs are updated including plug ins like adobe, flash plug in etc. All of these things didn't help when I did them. On my school's website the videos do not load completely so they are choppy when viewed. After finishing an activity it won't load my score, during activities the page constantly has errors. It was just this website that was slow to load but now it seems like any website I go to is very slow. I am wondering if the loading problem is contributed to the computers memory, or lack of. However, I am not expert when it comes to computers so I don't know how to figure out how much free disc space I have/memory etc. I'm wondering if this is the problem. I have increased my activity on this computer for school, including more documents, downloading etc. So do you think the slowness of the internet is contributed to the memory or disc space? I believe I have snow leopard. it is MAC OS X 10.6.8 with Memory: 2GB 1067 MHz DDR3. Please help! Thank you!

To find out how much space you have & what is left, open up Disk Utility/Machintosh HD/First Aid. The info will be at the bottom of the window.
Sluggish Finder - Bunch of icons on your desktop? An overcrowded desktop slows down your Mac.
Get rid of needless Finder calculations - Open a window in Finder/View/Show View Options: ensure "Calculate All Sizes" option is unchecked.
Internet related - It's likely that your broadband connection is the bottleneck. You can check your speed on http://www.speedtest.net to see how fast your connection is. If your web browser specifically performs slowly, quit and relaunch it.
If browser remains sluggish, empty its cache.
Safari/Empty Cache
Firefox/Preferences - select the Network tab of the Advanced preferences and click the "Clear Now" button in the "Offline Storage" area.
Application related - Launch "Activity Monitor" - Applications/Utilities - click the CPU heading and see what float to the top. If an application takes up a large chunk of CPU and won't let it go, it could be dragging down your Mac's performance. Quit it by clicking the Quit Process button at the top of the Activity Monitor window.
Too little ram - max out your ram.
Solution may be found if you search in the "More Like This" section over in the right column.

Slow/unresponsive track pad on Macbook Air

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