Slow upload speed for 3 weeks. Not much help from support

What I should be getting:
Speed(Down/Up):
3360 / 768 Kbps
ISP Protocol:
DHCP
What I am getting:
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1777997611.png[/IMG][/URL]
rebooted, everything, checked for issues on my end, cleaned up, switched to google's DNS and nothing is changing.
Your system: Windows 7 version 6.1
Java version: 1.6.0_29 (x86)
TCP receive window: 272896 current, 302080 maximum
7.8064E-4 packets lost during test
Round trip time: 86 msec (minimum), 619 msec (maximum), 324.28 msec (average)
Jitter: 533 msec
0 seconds spend waiting following a timeout
TCP time-out counter: 665
89 selective acknowledgement packets received
No duplex mismatch condition was detected.
The test did not detect a cable fault.
Network congestion may be limiting the connection.
No network address translation appliance was detected.

more:
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dslmodem.domain</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>   0</td> <td> 139</td> <td>1323</td> <td>   0</td></tr>
<tr><td>L100.HERNTX-DSL-01.verizon-gni.net</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  25</td> <td> 234</td> <td>1462</td> <td>  25</td></tr>
<tr><td>at-4-2-0-1713.DFW01-CORE-RTR2.verizon-gni.net</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  29</td> <td> 242</td> <td>1456</td> <td>  31</td></tr>
<tr><td>as0-0.DFW01-BB-RTR2.verizon-gni.net</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  31</td> <td> 235</td> <td>1472</td> <td>  31</td></tr>
<tr><td>0.so-7-0-0.XL4.DFW7.ALTER.NET</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  30</td> <td> 233</td> <td>1484</td> <td>  31</td></tr>
<tr><td>TenGigE0-7-4-0.GW4.DFW13.ALTER.NET</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  31</td> <td> 234</td> <td>1473</td> <td>  31</td></tr>
<tr><td>google-gw.customer.alter.net</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  31</td> <td> 235</td> <td>1472</td> <td>  44</td></tr>
<tr><td>72.14.233.77</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  30</td> <td> 243</td> <td>1495</td> <td>  51</td></tr>
<tr><td>209.85.250.77</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  30</td> <td> 235</td> <td>1473</td> <td>  32</td></tr>
<tr><td>www.google.com</td> <td>   0</td> <td>  60</td> <td>  60</td> <td>  30</td> <td> 234</td> <td>1440</td> <td>  32</td></tr>
</table></body></html>

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