Slow Verizon DSL Connection

Hello community,
According to Verizon, I should have an internet speed of 3360 Kbits/sec by 800 Kbits/sec with my Westell 327W. However, I am according to Speedtest, this was my speed: http://www.speedtest.net/result/2389535126.png
I've had this problem for a while now, but the speed has gotten to the point where it's comparable to dial-up. I have filters on all my phones and I don't think it's a problem with my laptop because I can get normal speeds elsewhere. What steps should I take to resolve this issue I am having?
Thanks.

Having similiar problems for last 3 months, DSL has been fine for ~10 years ...
Here is requested info: Modem: Westell 6100G Router: Linksys BEFSR11
Transceiver Stats:
Transceiver Statistics
Transceiver Revision
3.3.6.10.0.1
Vendor ID Code
4D54
Line Mode
ADSL_G.dmt
Data Path
FAST
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
3360
832
Margin (dB)
17.1
9.0
Line Attenuation (dB)
44.7
28.0
Transmit Power (dBm)
19.6
11.9
Traceroute:
news.giganews.com
traceroute to 138.88.?.? (138.88.?.?), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms 0 ms
5 0.ae2.RES-BB-RTR2.verizon-gni.net (152.63.34.74) 0 ms 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 6 ms 0.ae2.RES-BB-RTR2.verizon-gni.net (152.63.34.74) 0 ms
6 so-7-2-0-0.RES-CORE-RTR2.verizon-gni.net (130.81.20.19) 1 ms 1 ms 1 ms
7 P4-0-0.RES-DSL-RTR14.verizon-gni.net (130.81.9.190) 0 ms 1 ms 0 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
Really appreciate any suggestions .
slowness occurs on multiple systems at home - iMac, Linux, Windows 7, iPad ...
Many thanks

Similar Messages

Verizon DSL Connection Problems

Hello, I hope this is the right place to post this My problems all began after purchasing a brand new computer. My Verizon DSL service worked perfectly on my old machine (with Windows XP) but I'm sure part of this issue is that I now have Windows Vista.
When I first set up my new computer I quickly found that Windows Vista had a new "feature" of automatically identifying devices for you and installing the necessary things to make it work. To start with I cancelled the Windows prompts and figured I'd was suppoed to use the Verizon DSL disk, but it did not work. A little window would come up with a fancy Verizon graphic then it will close and say some file could not be found. I tried multiple times but the same thing occured so I followed the Windows Vista prompts which eventually connected me to the Internet! I searched online and found that the disk is not compatible with Windows Vista, or at least the disk I was using wasn't because it was created before Windows Vista was even released.
Anyway, the Internet worked fine that whole day and even the next but then my Internet connection started becoming unreliable. It will work perfectly for hours but then I will notice that a certain page isn't loading.
Sometimes if I press Refresh on that page a "Connect To..." dialog box will come up and if I hit 'Cancel' it will say that the page cannot be found. But then if I refresh again it will load correctly.
Other times it will not work at all. The icon in the System tray will tell me that I'm connected to the Internet but it will not work.
And still other times a different prompt will come up asking for a username and password.
First off, I had multiple passwords for "verizon.net" another for "myverizon.net" another for "verizon email", etc. So I didn't know which one to use! I also didn't know if my username should include @verizon.net or @verizon.com or nothing at all after it! I tried every possible combination to no avail. After I enter a set a window will pop up saying "Connecting through WAN Miniport PPpOE" but then it will say the connection failed. Sometimes however it will say, "you are already connected to the Internet". But when I hit "start browsing the Web" nothing will load. Finishing today I have made all the passwords the same to ensure that is not the problem
I also tried "admin" and "password" which I found people mentioning online, but this always gives me "connection failed" messages, too.
Until I restart my PC nothing will work. If I shutoff the modem and turn it back on it will not work anymore regardless of if it was still working before. I have tried virtually everything before coming here -desperate! I have researched online and used every possible thing that comes up:
-Turning off modem for 30 seconds and then turning it back on
-Closing my firewall + Windows Firewall
-Shutting off virus program
-Shutting off virus program and firewall
-trying to setup a new connection
-running windows diagnostics:
it will either say there is no problem with my internet connection
or it will say something like "HTTP is not configured to access the server at HTTP://"
-disabling then re-enambling the integrated Network Card
- typing netsh winsock reset as an administrator into the command line and restarting
- typing netsh int ip reset as an administrator into the command line and restarting (this was the last thing I did and SO far so good...)
I have read online that the problem could be the modem so if I cannot get the issue fixed I will try to get a new modem from Verizon. Otherwise I am anxious to hear what input the users here can offer.
Some information on my computer that you might need:
Windows Vista Home Premium (Intel Core 2 Duo E8400)
Westell 6100 Modem (connected via Ethernet cable)
Realtek RTL8102/8103 Family PCI-E FE NIC
ZoneAlarm Free Firewall
AVG Anti-Virus Free
No wireless network devices (a printer is installed but it was installed after the problems appeared)
Thank you for reading and thank you in advance to anyone who can offer some insight into this problem.
Message Edited by lorddonk on 06-19-2009 10:57 AM
Solved!
Go to Solution.

Your dBs appear to be good but your data transfers are woefully too low.
dBs above 20 are great. Data transfer should be well above 1000 but is only 864. Enough to have communication, but not what you are paying to have.
Your pings are in the hundreds - should be less than 100 ms.
However, when you did the traceroute, all pings were below 100 ms. (BTW, routers involved in that connection included Newark, NYC, and Washington).
Does that signal strength remain high or does it keep changing? The fact that ping and traceroute had signficantly different numbers suggests your signals are coming on and going away. If ping has long times, then tracerouter should show those same long times starting with the bad communication problem.
Numbers suggest a problem between your modem and the DSLAM. Normally bad communication is traceable to low signal strength. You have good signal strength (when measured) but bad data rates. Is that signal strength constantly changing? Look for a pattern. Signal strengths changing? How are those echo times changing? When signal timing is slowest, what server (connection)
is too slow? Look for the pattern since it appears your problem is intermittent - or something else.

Verizon DSL connection drops over and over again

My DSL connection constantly drops and reconnects. It started over a week ago and has gotten worse. Today it in unbearable. The drops are random, sometimes I can stay connected for 30 minutes before it drops, othertimes I'm connected for less than 5 minutes before it goes out. I'm not talking about lost connection from a wireless device to the modem. The DSL and Internet lines go out and I lose my connection completely, for a few minutes while it reconnects. I've seen several people on this forum and others talk about the same issues. Is there any way that I can fix this or help diagnose the problem?
I've tried the normal stuff: restarted the computer, unplugging the modem for 30 seconds, checking the cables, I even replaced the phone line from the wall to the modem.
I have a Westell D90-327w15-06 reg. G modem/router.
Any information will be greatly appriciated.

Contact tech support and try to get them to run a noise margin test on your line. Most dropped DSL connections are caused by a marginal connection to the central station. I don't know what speed your line is provisioned for but in the case of a distance problem to the central station provisioning the line to a lower speed will provide a more reliable connection. Good Luck

Verizon DSL connection drops connection randomly, already on second modem.

We are currently running an D-link DSL-2750B modem/router in our home. Typically we run close to 6MBps. We are having very bad stability issues with our modem. we have tried changing how it is connected to outlets, how it is connected to computers, everything. Currently I have my pc connected to it through lan, and it is the only device connected to internet right now. I seem to just drop connection and have to restart my modem, this has been an issue with two modems, the same type, that they have sent us. Before we were only getting 1MBPS while paying for 7MBPS, the issue magicaly fixed it self after a call to verizon. So to ilistarte how large this problem is, I have two tracroutes, one to verizons website and one to the online server of a game I play. Notice that on all the traceroutes on hop 5 we have a time out right after the same ip,
130.81.20.98
Online server tracroute-
Tracing route to 95.172.65.76 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 33 ms 32 ms 33 ms 10.25.3.1
3 32 ms 32 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [13
0.81.194.66]
4 49 ms 50 ms 49 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.20.98]
5 * * * Request timed out.
6 45 ms 44 ms 45 ms 0.ae8.GW10.EWR6.ALTER.NET [140.222.231.131]
7 * * * Request timed out.
8 45 ms 45 ms 44 ms nyk-bb2-link.telia.net [62.115.134.109]
9 150 ms 150 ms 150 ms ffm-bb2-link.telia.net [62.115.139.14]
10 286 ms 152 ms 151 ms ffm-b7-link.telia.net [80.91.247.75]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Verizon.com traceroute
Tracing route to a72-247-9-112.deploy.akamaitechnologies.com [72.247.9.112]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 32 ms 33 ms 33 ms 10.25.3.1
3 32 ms 33 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [130.81.194.66]
4 50 ms 50 ms 49 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.81.20.98]
5 * * * Request timed out.
6 50 ms 50 ms 50 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
7 60 ms 58 ms 58 ms TenGigE0-7-0-8.GW8.NYC4.ALTER.NET [152.63.16.125]
8 50 ms 50 ms 51 ms akamai-gw.customer.alter.net [152.179.155.70]
9 51 ms 50 ms 51 ms a72-247-9-112.deploy.akamaitechnologies.com [72.247.9.112]
Trace complete.
Facebook.com traceroute.
Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 33 ms 34 ms 32 ms 10.25.3.1
3 32 ms 33 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [130.81.194.66]
4 49 ms 49 ms 50 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.81.20.98]
5 * * * Request timed out.
6 45 ms 45 ms 45 ms 0.ae4.GW9.EWR6.ALTER.NET [140.222.231.239]
7 45 ms 46 ms 46 ms Internet-gw.customer.alter.net [152.193.2.42]
8 76 ms 76 ms 76 ms be2.bb01.ewr2.tfbnw.net [204.15.21.94]
9 74 ms 73 ms 74 ms be44.bb02.iad3.tfbnw.net [31.13.26.5]
10 72 ms 87 ms 72 ms ae17.bb04.frc3.tfbnw.net [31.13.29.232]
11 74 ms 72 ms 73 ms ae63.dr01.frc3.tfbnw.net [173.252.65.117]
12 * * * Request timed out.
13 * * * Request timed out.
14 74 ms 73 ms 73 ms edge-star-shv-12-frc3.facebook.com [173.252.120.6]

Request time out just means the router can not be pinged. Verizon has an automated tool that changes the DSL speeds. They probably just put you back to the speed you were before.

Verizon DSL slow since Sunday January 6, 2013--Northern Virginia

I will try to make this short as the last 4 days have been a real nightmare.
My normally and for a long time rock solid DSL 3360/768 began running slowly on Sunday January 6, 2013. I let it go until Monday, January 7, 2013 when it became so bad I had to call for a trouble ticket. Aside from the time I spent finding a number and waiting to create a ticket, I managed to get one created.
During the ticket creation process, no less than three tries of a line test by Verizon technical support showed (to them) no problems. On the fourth try they said there was a "short" somwhere outside my house, they would send a technician.
On Wednesday, January 9, 2013 a technican arrives and begins the process of trouble shooting. The NID is checked as well as all jacks/dsl filters. The "problem" is indicated in a wall jack. All speeds are verified with a meter the technician has, at the NID, at the wall jack and through the modem. The modem although old (Westell 2200) have been very reliable. The "short" is "fixed" and we begin putting things back.
When I try to get onto the net, everything is very slow (as I have been saying). The technician is puzzled as am I. I run several speedtests on DSL Reports and they all show various speeds ranging from .5 mb down and .7 up speeds. I run several latency tests and there is severe packet loss along the traceroute.
The technician (who was very nice) offered to swap the DSL modem, brings in a Westell 6100g from his truck and we spend the next 30 minutes trying to set it up. After the technician calls his tech support, the modem is brought up and is working.
The Verizon webpage loads very fast. When I go to do another speed test the results are the same. The modem diagnostics show 3360/768, his meter shows 3360/768. At this point he says that he does not know anything about third party websites and if the Verizon webpage loads there is nothing more he can do, at which point I agree.
Later last evening I get an automated call telling me that my problem has been resolved. If I disagree I can speak to someone, which I promptly do. When someone comes on the line I relate my story and they begin again testing the line. This person immediately recognizes a problem and escalates my issue to a level two support. While I wait, I manage to find a speed test on Verizon's website that (not suprisingly) shows the same slow download speeds as the "third-party" site did..
When the person returns to the phone (a call that lasted over an hour) I am informed that there are "network issues affecting my speed" and they are working on it. Interestingly, the speed test on the Verizon website also has a message about my test being impacted by network issues and that I should run the test later.
As I wait for something to be fixed, I just wanted to relate my story as there is little anyone here could do to help me.
Hope others have better luck and you really do not want to hear my experience trying to order FIOS to replace my DSL. I have already sold my Verizon stock after these last four days.

I feel your pain! Things are slow down below you in Fredericksburg, VA and customer service equally bad!
I have been having problems with slow DSL connection, extreme packet loss and latency issues for months in Fredericksburg, VA. Calls to tech spt are typical “line check is fine, nothing more we can do”. Won’t send me a new router, or listen to any of the inputs on issues I am seeing on the network with test tools, etc. I told them it would be easier for me to and less hassel to just drop them and move back to Comcast, they basically send that fine with them, so I said transfer me to billing, of course I sat on hold for 30mins and gave up. . I’ve been a network engineer for over 16 years, and I would treat an of my customers that way I would be fired, in addition we work till a problem is fixed no matter how small.
Over the last day, I took my Linksys router out of the picture, ran my laptop direct to my modem and got the same results, packet loss and slowness. Checked all my in house wiring and all is fine. I then hooked my modem and laptop directly to the test port or NIC outside the house and got the same results. So, not my wiring or personal equipment, still might be modem. I even involved one of my neighbors that has Verizon DSL connection, and his connection is fine, however we compared trace routes to various places and routing path goes over a different back bone router than mine. Can understand why one house over travels a different path than me and I see packet loss about the same point that we separate out.
During all the trouble shooting I notice that I had static inside and outside the house, so I call Verizon again told them I had static on my phone lines as well, this finally prompted them to send tech out…we will see what he comes up with…supposed to be here by tomorrow, we will see what happens. I note convinced it the wire more so a problem with the back bone network, as this problem comes and goes but this is the worst it has ever been. I am fed up with customer support or lack there of and will be ordering up Comcast this coming week, if all goes well will be say goodbye to Verizon.
Here is sampling of trace routes and pings, if by chance someone from Verizon actually checks this forum…which I never see anyone of the provide feed back.
C:\Users\Owner>tracert www.cisco.com
Tracing route to e144.dscb.akamaiedge.net [72.247.64.170]
over a maximum of 30 hops:
1     2 ms     1 ms     1 ms 192.168.1.1
2     9 ms     9 ms     9 ms 10.27.29.1
3     *        *        9 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.8
1.21.250]
4     *       11 ms     9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.2
2.68]
5    10 ms    10 ms    10 ms 0.xe-4-0-3.XL4.IAD8.ALTER.NET [152.63.30.9]
6     *       13 ms    29 ms TenGigE0-5-1-0.GW1.IAD8.ALTER.NET [152.63.38.250
7     *        *        *     Request timed out.
8    17 ms     *       11 ms ash-bb4-link.telia.net [213.155.130.2]
9     *        *       19 ms nyk-bb2-link.telia.net [213.155.134.128]
10    17 ms    16 ms    19 ms nyk-b5-link.telia.net [213.155.130.245]
11     *       22 ms    17 ms a72-247-64-170.deploy.akamaitechnologies.com [72
.247.64.170]
Trace complete.
Target Name: www.pingplotter.com
         IP: 216.92.151.75
Date/Time: 1/19/2013 9:13:06 PM to 1/19/2013 9:14:36 PM
1    1 ms    1 ms    1 ms    1 ms    1 ms    3 ms    1 ms    1 ms    1 ms    1 ms [192.168.1.1]
2    9 ms    9 ms   12 ms   11 ms   *        9 ms    9 ms   11 ms   10 ms    9 ms [10.27.29.1]
3   20 ms    8 ms    8 ms    8 ms   *        9 ms    8 ms   13 ms    8 ms    8 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.81.21.250]
4   *       *       10 ms    9 ms   *        9 ms    9 ms    9 ms    9 ms    9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.68]
5   10 ms   13 ms    9 ms   10 ms   *       39 ms   10 ms   *        9 ms   11 ms 0.xe-4-1-0.XL4.IAD8.ALTER.NET [152.63.2.253]
6 N/A     N/A     N/A     N/A     N/A      56 ms N/A     N/A     N/A      13 ms 0.xe-11-2-0.GW10.IAD8.ALTER.NET [152.63.35.233]
7   *       25 ms   35 ms   25 ms   *       *       30 ms   *       26 ms   25 ms pair-gw.customer.alter.net [152.179.50.138]
8   *       *       *       *       *       *       *       *       *      N/A      [-]
9   *       25 ms   *       27 ms   *       26 ms   25 ms   *       *       27 ms pingplotter.com [216.92.151.75]
Ping statistics for www.pingplotter.com
Packets: Sent = 10, Received = 5, Lost = 5 (50.0%)
Round Trip Times: Minimum = 25ms, Maximum = 27ms, Average = 26ms

Need help with Verizon DSL & Windows XP

Hello All,
I am personally running Verizon FIOS without any problems. However, my father-in-law still has Verizon DSL, which he has been using without any problems for the last 4 years until now.
To make the long story short, it seems that the LAN card that came with his old Dell PC died. I pulled it (there is no LAN NIC on the motherboard), and installed a new LAN card, which supports 10/100 MBps and is RoHS complient. However, for some unknown still to us reason, he is getting the LAN "Limited Connection" error.
I have tried everything I could think of, and spent over 6 hours with 3 different Verizon DSL tech support folks. However, we cannot even get to 192.168.1.1 (which is the address of the Westell 6100). I have tried even slowing the LAN card to 10 Mbps / Half-Duplex (or Full). TCP/IPv4 is set to obtain IP / DNS automatically and etc... It's also set to DHCP.
We know fo sure that his Verizon DSL connection does work. Why? Because when I plugged in the same Ethernet cable into a laptop that I brought with me, we had an instant Internet connection (running Windows 7).
So it must be something within Windows XP that is blocking access. I am trying to do everything to not having for him to buy a new computer at this time and save the current system.
I have deleted any and all Network cards drivers in the Control Panel / System / Devices. I have NOT messed with any registry tricks, but am now willing.
Any and all help with suggestions is greately appreciated.

Best guess is that you need a WindowsXP compatible driver for your new LAN card. You definitely need a driver, so if you "deleted any and all Network cards drivers" it isn't going to work. Go to the company website for the new LAN card and they should have a suitable driver.
There should not be any need to mess with the registry.

WRT54G Wireless Router Installation With Verizon DSL in Windows 2000

Okay, here's a question that I've got. I am trying to hook up a Linksys WRT54G router to a Verizon DSL connection that uses a Westell 6100 modem on a desktop running Windows 2000.
Can someone please give me step-by-step instructions for changing configuration settings on the Westell 6100 modem and the Linksys WRT54G modem so I can get the router working?
And don't suggest going to Linksys Technical Support, I've been on the phone with them for over 2 hours and neither one of the people I talked to was even listening to a word I was saying.

You can follow these steps:
Make sure you are online directly from modem
Connect router, that is, connect modem to internet port on router, and one of the computer to one of the local ports on linksys router
Login to router's setup by typing http://192.168.1.1 in browser’s address bar, and typing password as "admin" and no user name
Change local ip address from 192.168.1.1 to 192.168.2.1
Turn off modem and router
After 1 or 2 minutes turn on modem, and another 1 or 2 minutes turn on router
Now try to access internet, it will work

DSL connection gets slower than dial up at night

For the last week my DSL connection has been getting really slow in the late afternoon and evening. It is fine in the morning. Also in the evening I have started getting error messages such as Request Timeout, The connection was reset while the page was loading, and Can't find DNS server. Verizon has tried to blame my laptop, but the same thing happens with my two desktops and my wife's desktop. Verizon has also tried to blame my Belkin router, which I took out of the equation by hooking the DSL modem directly to my laptop. The modem is a Westell 6100G.
Could there be too much traffic through the CO in the afternoon and evening that is affecting my connection?
I have run the Verizon speed test with the following results:
Broadband Speed Test
Analysis information:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 330.89Kb/s
running 10s inbound test (server to client) . . . . . . 779.59kb/s
------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_31
------ Web100 Detailed Analysis ------
Client Receive Window detected at 135024 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 944.73 msec; the Packet size = 1392 Bytes; and
No packet loss - but packets arrived out-of-order 0.24% of the time
This connection is receiver limited 37.82% of the time.
Increasing the the client's receive buffer (131.0 KB) will improve performance
This connection is sender limited 52.94% of the time.
This connection is network limited 9.25% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.119.134.43] but Client says [192.168.2.2]
Here are my Transceiver stats:
Transceiver Statistics
Transceiver Revision
3.3.6.10.0.1
Vendor ID Code
4D54
Line Mode
ADSL_2plus
Data Path
INTERLEAVED
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
928
287
Margin (dB)
25.4
27.2
Line Attenuation (dB)
36.5
15.2
Transmit Power (dBm)
17.8
12.0
Solved!
Go to Solution.

NDT Test is not showing packet loss yet the line sounds like it's behaving like there is a ton of loss occurring. I'll see if I can get someone. It's hard to say how Verizon has things set up but if 1Mbps is the top speed in your area and the sync rate was set that low deliberately rather than by some sort of provisioning accident, I wonder if your DSLAM is fed by bonded T1 lines. Not too uncommon to find that still to this day where DSLAMs are not fed by Fiber especially in very rural areas.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL - Intermittent Connectivity Issues - Westell 7500

Hello guys! I'm hoping you can help me out. I can't even count the number of problems I have had over the past 9 years, and each time Verizon decides to blow me off like always. Getting to be the last straw.
Anyways - I'll have a solid (slow, like always) connection, and then all of a sudden my DSL Light on the Modem starts blinking. It'll blink.. then solid. Repeat. It does it randomly. I've tried to recreate it on my own, but haven't been able to. Just seems to be random. Sometimes I'll go 30 minutes without a disconnect, sometimes only 2 minutes, if that. At first I thought it must just be rough weather or some outage. Today is day 4, and I'm sick of it because a lot of what I do is internet based.
My plan is the 3.1-7Mbps. I had the one below that plan, but speeds of <1Mbps were killing me. My usual speed with this is roughly 5Mbps. Modem is set to bridge due to me using a separate router for my network.
I have tried with no success:
-power cycle the modem
-turned off all devices on the network
-new RJ11 cable
Here are my Trans Stats:
Transceiver Statistics
Transceiver Revision    A2pB020b3.d20h
Vendor ID Code            4D54
Line Mode                              ADSL_2plus
Data Path                                   FAST
Transceiver Information            Down Stream Path       Up Stream Path
DSL Speed (Kbits/Sec)           3296         469
Margin (dB)   6.3              9.9
Line Attenuation (dB)                             57.0    34.1
Transmit Power (dBm)                         20.4                                   12.4
Here is the log. The light was solid. I cleared the log. I refreshed, gave it about 1-2 minutes and it disconnected. (flashing light.) I let it establish the connection again, and then went to pull the log. (All) I think while I was doing this, it disconnected again, but I'm not sure if it'll show.
All Event Log
Time       Severity              Process           Details
Jan 1 00:16:32 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:32 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:32 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:29 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:29 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:29 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:24 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:22 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:22 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:22 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:17 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:17 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:17 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:11 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:11 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:11 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:05 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:05 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:16:05 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:24 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:21 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:21 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:21 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:14 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:14 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:14 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:12 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:12 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:12 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:15:11 user.crit            kernel: ADSL link up,interleaved,us=590,ds=3744
Jan 1 00:15:11 user.crit            kernel: ADSL G.992 message exchange
Jan 1 00:15:07 user.crit            kernel: ADSL G.992 channel analysis
Jan 1 00:15:02 user.crit            kernel: ADSL G.992 started
Jan 1 00:14:56 user.crit            kernel: ADSL G.994 training
Jan 1 00:14:54 user.crit            kernel: ADSL link down
Jan 1 00:14:28 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:28 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:28 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:22 user.crit            kernel: ADSL link up,interleaved,us=636,ds=4511
Jan 1 00:14:22 user.crit            kernel: ADSL G.992 message exchange
Jan 1 00:14:18 user.crit            kernel: ADSL G.992 channel analysis
Jan 1 00:14:15 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:15 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:15 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:14:13 user.crit            kernel: ADSL G.992 started
Jan 1 00:14:07 user.crit            kernel: ADSL G.994 training
Jan 1 00:13:34 user.debug        syslog: AllLanDevices_Handler: Nothing On List
Jan 1 00:13:29 user.debug        syslog: AllLanDevices_Handler: Nothing On List
Jan 1 00:13:23 user.debug        syslog: AllLanDevices_Handler: Nothing On List
Jan 1 00:13:17 user.debug        syslog: AllLanDevices_Handler: Nothing On List
Jan 1 00:12:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:24 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:24 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:22 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:22 daemon.err       statsd[295]:      findDhcpLease: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:22 daemon.err       statsd[295]:      supplyDnsLocalDev: failed to open /var/etc/dnsmasq.leases:No such file or directory
Jan 1 00:12:16 syslog.info        syslogd             started: BusyBox v1.1.3
end of diagnostic log file
I apologize if it looks jumbled. I wasn't sure how else to put it on here.
I hope you guys can make sense of it. I've had verizon not show up after I've waited around all day, been disconnected on the phone many times, and have been given the run around. I don't want to go through it all again. Let me know if you need anything else!
Thank you so much!
--Anthony

I know that you put this modem combo into bridge mode, however did you put it into full bridge mode or routed bridge mode?
By "full bridge mode", I point you to
http://www.dslreports.com/faq/13600
The reason that I ask, is my logs just look like..
All Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... n/a
Connection Type......... Bridge
Time set from............. Boot
Time since last boot.... 1 days, 2 hrs: 20 mins: 6 secs
EVENTS
The first number is the Event time (days,hrs:min:sec) since boot.
Events are listed starting from the most recent.
0,0:0:22 US Atten: 24.5 DS Atten: 40.5
0,0:0:22 US Margin: 15.0 DS Margin: 22
0 0,0:0:22 US Tx Power: 11.8 DS Tx Power: 13.7
0,0:0:22 US DSL Rate: 864 kbits/sec DS DSL Rate: 3360 kbits/sec
0,0:0:22 WanMgr reports DSL is UP
0,0:0:0 Model number: F90-610015-06
0,0:0:0 Software version: VER:5.01.00.01
0,0:0:0 Product: ProLine Model: NAT Combo
end of diagnostic log file
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Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Long time DSL connection now slow

I've had Verizon DSL for several years (maybe 7 years?). I've always seen a consistent 1.5MB download speed (down was whatever .3 I guess?). Speedtest.net consistently confirmed this. Again, FOR SEVEN YEARS! This was the speed I was promised when I signed up - I recall reading it in the paper work and being happy I was getting something better than 768!
Lately, this isn't the case. At best, speedtest.net gives me .85/.30 (but usually I'm getting .6 download). The slow-down is pretty noticable in day-to-day access. Verizon.net has some type of speed test I stumbled across - I got in the .3's for both up and down.
I have my original Westell 2200 DSL modem hooked into a standard WRT54G Linksys wireless router. I recall I had to manually switch into the Westell into bridge mode for this setup to work. (bridge-mode wasn't required on my old router for whatever reason, but I switched to the linksys ~2.5 years ago, so it's nothing new).
I took my router out of the loop and hooked my laptop direclt to the DSL modem. Since I was in bridge mode I configured Windows 7 to connect via PPPoE which worked (surprisingly). However I saw no real speed increase.
After some fiddling (static IP address and a direct wired connection to a laptop) I dug this out of the modem (sorry for the bad formatting):
Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Fast
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
1184
448
Margin (db)
16.0
12.0
Line Attenuation (db)
44.0
18.5
Transmit Power (db/Hz)
2.0
4.0
Any suggestion on how to troubleshoot this? I want to have all my ducks in a row before I call Verizon.
What are those speeds in the Trans. Info? Have I been limited to that somehow?

Your statistics are better, mainly the margins though the margin will more than likely sag down to it's original margins of 16dB while connected in your home. On sync inside of your home, you should see the margins reach the same levels.
It might be worthwhile to see if you can get a Verizon tech to detail the copper network to you. Have him see if he knows what the wire gauge is, and if the copper could use some repairs to improve the DSL a bit.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL Tech Support and Slow Upload speed

We have been having considerable issues for 16 months with Verizon DSL and numerous chat sessions/calls to Verizon tech support. They verified that the upload speed was 768Kbps. Every site showed 360 - 370 Kbps.
Finally a technician came to the house and confirmed that the maximum upload speed at that location was 384. How could tech support be lying the whole time? Many times I point blank said 'why is the modem set to 448?'. They said the PCs would be faster than that. When the VZ techs come in through our PCs with Citrix remote support, they are dumbfounded that that they only got 27 Kbps - they ALWAYS forgot to realize the Citrix session is taking some the upload bandwidth to see my video - DUH
The worst part is the billing. We have been paying for something that is impossible to get. They are only willing to backdate a refund for 3 months because we never raised a billing issue. Um, thats because you lied about the speed.

Visit http://192.168.1.1/ and tell me what you see mentioned as both the download and upload speed that the modem reports it being connected at.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL modem not connecting through Linksys wrt54g

I recently switched to verizon DSL from comcast. The verizon modem when connected directly to the back of my mac works amazingly well. Now i was to be able to connect with my laptop and xbox360 wirelessly which was not a problem with comcast. So i take the Ethernet/Data/Modem cable(what ever you want to call it) from the modem and connect it to the INTERNET port on the back of the router. Then take another ETHERNET cable and connect it from the first WAN port to the back of my computer where the modem was originally directly connected. The routers internet light is on as is first ethernet light on the front of the router. And all three lights on the modem are on; internet, data, and dsl. The macintosh is now not able to connect to the internet. The laptop can connect to the network but not to the internet.(says local only) It seems like a lot of people have had this same problem but i have yet to see a solution. and again when i take the cord from the modem to the router and change it back to connecting the modem directly with the home computer (mac) the internet works fine. I know this seems very dumbed-down and a dumbed-down kind of answer is preferred. I have been fixing problems with our home network for years now and have never come across something that stumped me while the solution seems like it would be so simple.

If you have Verizon DSL and you wish to configure your router and connect the XBOX360 wirelessly, then, first thing you should do is to fully bridge your modem, then connect your modem to the internet port of the router and configure your router's internet connection type to PPPoE...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
When the router’s web-based setup page appears, click Setup then look for Internet Connection Type and select PPPoE on the drop-down arrow.
Enter the username and password that your ISP provided you in the User Name and Password fields, including the domain in the username if necessary such as [email protected] and CLick Save Settings.
Click Status then look for Login Status and check it says Connected. If it’s connected, you should be able to access the Internet.
NOTE: If the Login Status says Disconnected, click Connect, then check if you’re receiving an error message.
If you get an error meaasge follow this link
For xbox -
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3) Click on set-up and change the MTU Size to 1452 and click Save Settings...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox
IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox
Primary dns :- 4.2.2.2...Secondary dns :- 192.168.1.1
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...
IP Address: 192.168.X.[last part of ip in your device] e.g. if static ip given to the device was 192.168.X.10 get the last part and put that to the empty box.

DSL Connection Very slow ONLY when using wireless router

My DSL connection was running super slow (approx 136 Kbs) - I disconnected the Linksys wireless router and plugged by DSL modem directly into the computer. Then my internet speed increased to 1.4 Mbs (a 10 fold increase).
Any suggestions on how / why my speed drops so extensively when using the Linksys wireless routher (wrt45g).
Thanks

Are you using the same test each time to measure the speed?
The reason I ask is that Windows usually reports its download speed in KB/sec (Kilobytes per second). But most web (internet) speed tests report their speed in Mbps (Megabits per second.)
A 1.4 Mbps line will typically pass data at about 140KB/sec.
To help determine what kind of problem you are having, do the same speed test in 3 different ways:
1) Connect one computer, by wire, directly to your modem
2) Connect one computer, by wire, directly to your router (all other computers and network devices should be off).
3) Connect one computer, wirelessly, to your router (all other computers and network devices should be off).
Report back your results, and also, please state what line speed you are paying for. Once we have this, we will hopefully be able to help you.

New computer (windows 7) connection problem with Verizon DSL

I just bought a new computer to replace a dead one. I took the old one away and plugged the new one into the Verizon cable. I have Verizon DSL, no wireless, no network at home, just a computer and a Westell modem.
On the new computer, I have a successful internet connection in that I can reach Google. I can conduct a Google search, but when I click on a search result I cannot reach that site. I CAN successfully send and receive Gmail. I CANNOT connect to Verizon's website, Amazon, Washington Post, Ebay, or most other sites. What happens when I try is a small box comes up in the browser window saying "Connecting to [name of site]" and the in-progress thing goes around and around. This will go on for as long as I let it (more than 1/2 hour), with no timeout or failure message -- just an empty browser window. Results are the same in Explorer and Firefox.
I hooked a borrowed computer into my Verizon line and the internet connection works fine to any site I try (I'm on it now). Verizon techs have also done a line test and it's fine.
I have taken the new computer (running Windows 7) back to the store 3 times. They have hooked it into an Earthlink DSL line there and have shown me they have no difficulty whatsoever going to any of the sites that are not working for me at home. They say the problem MUST be something to do with my Verizon connection.
I've called Verizon tech support 3 times now. They say it's not them, and there's nothing they can do -- but their Remote Assistant software isn't able to connect IN to my machine, just as I can't connect OUT to the Verizon site. I have asked for a more up-to-date modem and was refused.
I was tempted to just upgrade to FIOS but Verizon is being so unhelpful I am ready to bail on Verizon entirely. Before I do, can anyone suggest what might be going on here?

I bought an HP computer at Staples and had the same problem. HP and Verizon could find no problems. Verizon said the would send me a new modem to see if that fixed the problem. The problem was corrected after Verizon sent me a new modem for free.

Slow Verizon DSL Connection

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