Slow Youtube videos and loading web pages - Tests ...

Hello. I've been having this problem for over a week now. Whenever I try to watch a Youtube video or load a web page it is incredibly slow and most of the time they don't even load. I've phoned up customer service 4-5 times and had several online chat sessions but no one has been able to resolve my problem. It is quite strange as all the speedtests I run show that I'm getting 19-20Mb/s, but I can hardly even load a 144p Youtube video.
I will say that it is not always like this, sometimes throughout the day everything will run fine but mostly it's incredibly slow, especially the Youtube videos.
I really hope that someone here can help me solve my issue as I feel like I've tried everything.
Thanks

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
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