Slowed download connection from HomeHub v1

Question

Hi all,
I've just recently upgraded from the "up to 8Mb" service to the "up to 20Mb" package.
All seems pretty good at the moment as I've only been connected 3 days. My upload speeds have improved nicely from ~0.25Mbps to around and sometimes over 1Mbps and my downloads have improved from around 6.5Mbps to over 10Mbps. But those figures are from my wireless PC upstairs in my office.
(My HomeHub is in the living room downstairs, as it has to have a wired connection to the Vision+ box. (Huh!....why can't that be wireless??)
When I try my laptop wirelessly, I get similar performance too, but when I connect my laptop to the HomeHub with a wired connection, I consistently get a 16Mbps download (+60% over the wireless connection). Does that sound right? I've moved the HomeHub so it is about 30cm from the wall: it isn't too close to radiators, the microvave or the fridge in the next room behind said wall.
So it seems that the best way to go is WIRED! Right? Luckily, I have a spur from my incoming telephone line that splits to go downstairs to the living room and one which goes upstairs to the bedroom's phone socket. the wire passes around my office's door to get to the bedroom, so could a junction box be installed here to enable a wired connection into my office?
Here are my Stats after 3 days of the "up to 20Mb" service:-
Test1 comprises of two tests 1. Best Effort Test: -provides background information.
Download Speed 7254 Kbps
Max Achievable Speed 21000 Kbps
Download speedachieved during the test was - 7254 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information: Your DSL Connection Rate :18938 Kbps(DOWN-STREAM), 1275 Kbps(UP-STREAM) IP Profile for your line is - 16000 Kbps The throughput of Best Efforts (BE) classes achieved during the test is - 16.68:26.06:57.27 (SBE:NBEBE) These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic. The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information. Upload Speed 964 Kbps Max Achievable Speed 1275 Kbps >Upload speed achieved during the test was - 964 Kbps Additional Information: Upstream Rate IP profile on your line is - 1275 Kbps
Regards,
Neil.

Answer 1

Here are my current Hub Stats:-
DSL Connection Link Information Uptime: 3 days, 3:48:29
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,275 / 18,938
Data Transferred (Sent/Received) [MB/GB]: 331.04 / 2.28
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 9.0 / 13.5
SN Margin (Up/Down) [dB]: 6.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3 / 851
HEC Errors (Up/Down): 13 / 718
Line Profile: Fast
Hopefully, the 17Meg connection I was promised over the phone will come soon enough, but I am perturbed by the difference in a wired and wireless connection to my PC. (10meg wireles, 16meg wired.)
Regards,
Neil.