Slower computer after being sent a letter promising faster

Two weeks ago I received a letter stating we were going to have faster internet service, however after doing everything I was supposed to do, our service is now half the speed it was. I am tech savvy so will understand anything suggested. Thank you in advance.

Hello, I am experiencing the same thing.  We recently upgraded our modem to the new xfinity modem/router combo and I am have slow speeds also.  It's not consistent, I had better speeds with my old modem but now I can't even use that at all.

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    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 2 days 16:56:55
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 319.21 GB (149.25 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Iomega Iomega Select HDD 500.11 GB
                        EFI (disk1s1) <not mounted>: 209.7 MB
                        Vlad Lee - TM (disk1s2) /Volumes/Vlad Lee - TM: 499.76 GB (57.38 GB free)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. iPhone
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
    User Launch Agents:
              [failed] [email protected]st
              [failed] com.eltima.Folx.Agent.plist
              [loaded] com.facebook.videochat.vladlee.plist
              [loaded] com.google.keystone.agent.plist
              [loaded] com.macpaw.CleanMyMac.helperTool.plist
              [loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
              [loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
              [not loaded] com.zeobit.MacKeeper.Helper
    User Login Items:
              Dropbox
              TotalFinder
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              FolxNetscapePlugIn.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
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              FolxNetscapePlugIn.plugin
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    Time Machine:
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              Mobile backups: ON
              Auto backup: YES
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                        Total number of backups: 71
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                   1%          EtreCheck
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                   0%          WindowServer
                   0%          SystemUIServer
                   0%          Safari
                   0%          fontd
                   0%          aosnotifyd
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              90 MB              Mail
              41 MB              Finder
              41 MB              WindowServer
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              37 MB              com.apple.WebKit.WebContent
              33 MB              Dropbox
              33 MB              com.apple.WebKit.Networking
              29 MB              mds_stores
              29 MB              Google Chrome
    Virtual Memory Statistics:
              40 MB              Free RAM
              994 MB             Active RAM
              956 MB             Inactive RAM
              1002 MB            Wired RAM
              1.62 GB            Page-ins
              54 MB              Page-outs
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              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
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    Audio Plug-ins:
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              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
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              OS X 10.9 (13A603) - Uptime: 0 days 0:15:24
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                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 319.21 GB (274.97 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. iPhone
              Apple Computer, Inc. IR Receiver
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Iomega Iomega Select HDD 500.11 GB
                        EFI (disk1s1) <not mounted>: 209.7 MB
                        Vlad Lee - TM (disk1s2) /Volumes/Vlad Lee - TM: 499.76 GB (62.44 GB free)
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
    Launch Agents:
    User Launch Agents:
    User Login Items:
              iTunesHelper
              Dropbox
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 319.21 GB Disk used: 44.25 GB
              Destinations:
                        Vlad Lee - TM [Local] (Last used)
                        Total size: 499.76 GB
                        Total number of backups: 45
                        Oldest backup: 2012-06-15 07:50:16 +0000
                        Last backup: 2013-11-10 20:43:41 +0000
                        Size of backup disk: Adequate
                                  Backup size 499.76 GB > (Disk used 44.25 GB X 3)
    Top Processes by CPU:
                   2%          EtreCheck
                   1%          fontd
                   0%          WindowServer
                   0%          Finder
                   0%          Dropbox
                   0%          fseventsd
                   0%          aosnotifyd
    Top Processes by Memory:
              238 MB             mds_stores
              213 MB             com.apple.WebKit.WebContent
              135 MB             Safari
              70 MB              Dropbox
              66 MB              Mail
              57 MB              Finder
              53 MB              WindowServer
              33 MB              com.apple.WebKit.Networking
              33 MB              Dock
              29 MB              mds
    Virtual Memory Statistics:
              1.36 GB            Free RAM
              1.49 GB            Active RAM
              209 MB             Inactive RAM
              969 MB             Wired RAM
              509 MB             Page-ins
              0 B                Page-outs
    Its better after clean install....
    only one "probem" so far, eventhough old mac was removed from cloud, both browsers on New installed and Iphone, see "old" device...
    cant find how to fix it..tried to reset cloud..

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    Interesting to know (the RFC violation) but as you say, perhaps not relevant as such, although if ZOHO wasn't auto-placing a copy in sent then I could check the 'place a copy in' option and it would work ok.
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