Hi there Yvon,
Thanks for the post and welcome to the forum.
Not sure what is going on here without running a few checks from my end. Can you please drop me an email to [email protected], include your BT account details and the link to this post. I will find out what is going on with your connection.
Cheer
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Slower speeds after network upgrade

Hi folks,
On July 19th my exhange received a network upgrade(Glenrothes South,i believe) and since then my speeds have dropped by around 20% ant both peak and off-peak times.
Phoned BT and was told about the 10 day settling time,which i was already aware of and never notied there to be any change during and after the period in speed whenever i have had a braodband connection installed,i monitor this closely btw.
Does anyone have any advice on my next course of action to remedy this as i fail to see why i should continue to pay for a supposedly upgraded service which is infact worse than before.
Thanks ,in advance
Steven
Solved!
Go to Solution.

Thanks for the rapid rapid replies guys,much appreciate.
Ihave both a wireless and etherent Pc's in the house,results look pretty much the same when test is run on each Pc
Here are the results for the wireless pc...........
FAQ
<script type="text/javascript"></script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2616 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2616 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 928 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
2. Upstream Test: -provides background information.
Upload Speed
681 Kbps
0 Kbps
928 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 681 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 928 Kbps

Slow Broadband after 21CN Upgrade?

Before my scheduled 21 upgrade my download connection has been rock solid at 8000K for several years. My whole recent experience with BT has been very disappointing and I hope you can throw some light on a solution.
So Far:
My Equipment: BT2000 Faceplate, RJ11 to BT Homehub 1010, 1 Extension fitted (No Bell wire Connected).
Problem 1. Now resolved. On the day of my appointment the engineer connected my dial tone and broadband to someone else’s line in the next village. The fault call centre insisted the fault could only be in my property as the line tested OK and I would have to accept the possible charges. Despite my requests for them to despatch an engineer to the exchange as it is more than a coincidence that my dial tone disappeared at the same time as my scheduled changeover they insisted I have an appointment. The fault was cleared in the exchange by the visiting engineer.
Problem 2. Now resolved. The engineer did not remove the call divert on my line and I missed my incoming calls for several days as my calls were diverted to a random number. I tried #21# and this did not work, so I contacted BT again. They informed me they could not remove the divert because they had not put it on. After investigation #61# managed to remove my divert. When I asked why it was not removed when my line was fixed I was told that I must have put the divert on myself as it was done by someone with access to my line. The whole point that my line had been connected elsewhere was totally alien to the call centre worker.
Problem 3. On going
After 14 days of Mediocare performance I was connected much slower speed than my old connection and as my profile was 4000k this is only half of my previous performance. (See Below)
1. Best Effort Test: -provides background information.
Download Speed
5959 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 5959 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4603 Kbps(DOWN-STREAM), 1251 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.4:29.53:54.07 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
873 Kbps
0 Kbps
1251 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 873 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1251 Kbps
So I call BT again and after I have established that the only changing parameter is the new 21CN upgrade I am promised that a request will be passed to the engineers to increase the profile........ The result is that they just reset my profile, so once again my speed fluctuates for several days from a virtual stop to slow.
It is now six days since reporting my slow speed problems after receiving several calls from BT to ask me if my speed has improved, I am finally a broken man today.
They insist that I have a broadband boost engineer, before I accept this, I ask several questions and failed to get any acceptable answers..
What is wrong with my broadband? You have a fault in the property (change the record!!)
Why cannot you tell me the speed I am connected at. You cannot WOOSH test me? We cannot tell, we have to call you
Can I speak to the engineers? You cannot Sir
Can I speak to your Boss? No, why would you want to do that!
What have you done in the exchange to fix my fault? We have changed some things
Do you thing it is acceptable to still have slow speeds after twenty days? That's why you need a boost engineer
What are you going to do differently from all the other people I have spoken to to resolve my issue. Nothing
So with no other option I accept that an appointment will have to be made again. I am offered an appointment in the week, when I explain that I have business appointments and that I need a weekend appointment I am told none is available or would be available. So I agree to a Monday appointment. After the call I get a text to say I have an appointment has been made for Thursday! So I have to call them back and ask for the appointment I have been promised and I am told it's a simple and easy mistake to press the wrong button, it happens quite often!!
I since read here that it may help to upgrade my homehub, so why have they not sent me a replacement days ago?
Current Performance:
1. Best Effort Test: -provides background information.
Download Speed
2024 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 2024 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 771 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.35:23.63:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
592 Kbps
0 Kbps
771 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 592 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 771 Kbps
I know there are more important things going on in this world. But my work, my ebay, my shopping, my banking, my social sites etc. all require bandwidth and to have it taken away disguised as an upgrade obviously upsets me. I am shocked at the complete lack of communications, and the inability to listen and understand your customers. What is the point of a call centre that can do NOTHING outside their script to help!
Solved!
Go to Solution.

Not sure why my profile is still changing and why I was disconnected today, probably the call centre doing another line test.
Uptime:
0 days, 10:24:37
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
803 / 2,523
Data Transferred (Sent/Received) [MB/MB]:
322.86 / 348.70
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
19.0 / 31.0
SN Margin (Up/Down) [dB]:
13.5 / 30.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

My Mab Book Pro has 4gb Memory , i want to upgrade it, since i am seeing my system slow down after i upgraded to OSx MOuntain LIon

Hi
After i upgraded to 10.8.2 i am seeing my MAc got slow.
And my memory is 4gb , if i increase the memory will the system become faster.
Can we get it done this in Apple store .OR without upgrading hte memory cna we make this ystem to run faster ?

vikramkg wrote:
Hi
if i increase the memory will the system become faster.
No. Installing RAM doesn't make a computer faster.
Can we get it done this in Apple store
Sure, but why pay for that when you can do it yourself.
without upgrading hte memory cna we make this ystem to run faster ?
Have you checked activity monitor to see if any apps or processes are takin up a large percentage of the CPU?

Slow phone after iOS4 upgrade? Try this...

I upgraded my iPhone 3G recently to iOS4, and experienced the general slowdown that others have reported. I also had problems with photos not displaying correctly. I deleted and reimported the photos, and that solved that problem, but the slowness and "lag" was still there.
I came across this tip in the misc.phone.mobile.iphone newsgroup:
quote
My 3G was quite slow when I first upgraded to iOS4. But I followed some
advice on the Apple Support Forum. A combination of Settings -> General ->
Reset -> Reset All Settings, followed by a full shut down and restart did
wonders to improve the operation.
unquote
I haven't seen the source for this tip before so I wanted to pass it on.
Doing the reset as described above doesn't lose data, just some settings (Home screen, WiFi login key, 4 digit lock code etc.), but it has got rid of the lag when switching the phone on, and restored some of the pre-upgrade speed.
Hope this helps.
Cheers

Well, first you say that your phone is slow. Then you state that your phone told you to remove unused apps. Did you read my last post? From what I've read, most phone performance issues are app related. You either have too many apps running at once (most likely), have a third party app that is causing a problem (less likely), or there is something actually wrong with your phone (least likely). As I stated, I noticed that my phone was slower than normal after installing OS6. I was using OS6 just like OS5, but the difference is that the apps in OS6 seem to want to close differently. So I had like 8 apps open at once, and that was my problem.
The first statement that you make is so vague that no one is going to be able to help you. When is your phone slow? What apps are you running during this time? Do you have excessive apps open? Is it slow all of the time or just sometimes? What non BB apps (third party) are you running? The 9300 also only has 256meg of ram, so that is going to make your application behavior that much more noticeable.
Try holding the ALT key down while pressing the BACK button (the one just to the right of the track pad) and that will show you which applications are running. You should see a minimum of 5 (home, phone, browser, messages, and messenger). If you see more than this, particularly if there apps open that you aren't using, this is likely a big contributor. Close those apps and see the difference. Just for fun, do a battery pull.
The second statement that you made is even more confusing because at no point in time would your phone ever tell you to uninstall something. At least, not that I can think of. What do you mean when you say the phone asked you to remove unused apps?

Slow broadband after exchange upgrade

My exchange (Accrington) was recently upgraded. Prior to the upgrade I was getting approx 5.5Mb.
I was told that I would need to wait 10 days after the upgrade for re-training of my line.
After 10 days, my connection had dropped to 1.6Mb, so I called BT and was told that it was because I had a home hub version 1.0 and that it was incompatible with the upgraded exchage.
New version 2.0 Hub was sent to me and this has now been connected for 5 days. I also took the opportunity to move things arround so the new hub is connected directly to the master socket, there is no extension wiring and no telephone connected. (Master socket has BT broadband accelerator filter fitted)
I have used BT speedtest and got the stats from my hub. My IP Profile is no where near what it used to be, I would have expected this to rise after 5 days ?
Any suggestions as to what I should do now ?
By the way I am 456M from the exchange !
Line state
Connected
Connection time
0 days, 19:09:33
Downstream
2,268 Kbps
Upstream
1,184 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
28.9 dB / 4.4 dB
Line attenuation (Down/Up)
16.0 dB / 7.1 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967137
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
1. Best Effort Test: -provides background information.
Download Speed
1555 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1555 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 1183 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.13:22.36:68.51 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
976 Kbps
0 Kbps
1183 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 976 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1183 Kbps
We were unable to identify any performance problem with your service at this time.

Thanks for the reply.
I have removed the filter, and I will leave it for a few days to see if I get any improvement.
The noise margin(down) actually increased slightly after removing it, is this to be expected ?
Line state
Connected
Connection time
0 days, 0:01:28
Downstream
2,268 Kbps
Upstream
1,236 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
29.1 dB / 6.0 dB
Line attenuation (Down/Up)
16.0 dB / 7.0 dB
Output power (Down/Up)
0.0 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 12
Error Seconds (Local)
0

Extremly slow BB After 21CN upgrade

On last wednsday exchange in Dungannon got a 21CN upgrade. I thougt yea great news finally i'll get more than 9-10 Mbits. I must admit that before upgrade my bb was rock stable no problems at all ofc some minor dissconections occured during a 4 year period but it happens right? But after the Exchange upgrade my broadband is awfully slow it's almost like dial-up connection, i can't even do my work from home or use internet services which i've paid for upfront.
I've posted on forums recently i was told to leave my hub on 24/7 for few days, and it should solve my problem,since the line need to settle down after the updrade. But it's already 6th day after the upgrade and nothing changed .... well almost nothing ...
Here are the stats from my hub taken todays morning.
ADSL line status
Connection information
Line state Connected
Connection time 5 days, 0:47:10
Downstream 283 Kbps
Upstream 440 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 22.9 dB / 30.3 dB
Line attenuation (Down/Up) 29.0 dB / 16.1 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 208 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 0
When i got back from work about 5pm connection went down for a short period of time (i belive i've been resynced or smth like that) and afterwards my stats look like that
Line state
Connected
Connection time
0 days, 2:11:13
Downstream
283 Kbps
Upstream
1,108 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
22.1 dB / 9.0 dB
Line attenuation (Down/Up)
29.0 dB / 16.2 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2315 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
im very happy cuz finally i can send files to my employer faster also uploading stuff for my private use/backup is easier now but what the **bleep** is with downstream speed? i can understand that setting up new exchange equipment can take some time, same goes for stabilization of the line but how long do i need to have to wait till i'll get what i'm paying for?
P.S excuse my english it's not my native language
Forgot to add speedtest results
Solved!
Go to Solution.

I know exactly what you mean = probably find most people on the forum know the feeling. the speed down is very low but as I said BT will not do anything while still in the training period.
if no change after 10 days training the contact mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
just fill out the form
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re-activating Premiere 9 elements after network upgrades - Can't!

Hi there,
Bit of a faux pas but I had Premiere Elements 9 installed on the 2 machines I (personally) use at work. A Month or so ago we did a massive network upgrade and my machines were rebuilt. I wasn't aware at the time that I had to manually deactivate the software and so on re-installing my serial number is no longer valid as the activation software still thinks the program installed on 2 other machines...neither of which, of course, exists any more.
spent 25 minutes on the phone waiting to speak to someone but i have a job....thoughts/help?
Thanks
M Wells

Hi M Wells,
You will have to get in touch with an Adobe support representative to get this fixed.
I would advise you to get in touch with chat support in case you are unable to get through to anyone on the phone.
Please click on this link to get to the support page:
On the page, click on "I need help activating or deactivating my software"
You should see the "Chat Now" button after a few seconds. In case all chat support agents are busy, please wait for a few minutes on the page and the chat button will appear once an agent is free.
After you connect to a support representative, explain the situation and they will be able to assist you right away. Please have the Product Serial number handy as you may be requested to provide that.
Thanks

MacBook Slow/Crashes after Lion Upgrade

MacBook (13-inch, Aluminum, Late 2008) runs slow, crashes after update to Lion. Ran fine before. Now it crashes when it goes to sleep with screen saver running, sometimes takes multiple force-restarts to boot and seems to run out of RAM (menu bar disapears or a second when switching apps, lots of spinning beach balls). Can't run more than two CS4 apps at once.Aboiut 45 GB free on the 250 GB drive. Any ideas?

The "do not enter" sign is saying that you're computer cannot locate a hard drive to boot from. Turn on the machine with the option key down. See if the computer give you an option to select a hard drive. If it doesn't select it and it should boot from the selected hard drive. If it doesn't see any bootable hard drive, it usually means your hard drive is dead. In that case, go get a replacement and hopefully you backed everything up.

Slower performance after Mavericks upgrade

My Macbook Pro has been significantly slowed down by my upgrade to Mavericks. (Processor 2.3 GHz Intel Core i7) (Memory 8 GB 1600 MHz DDR3) (Graphics Intel HD Graphics 4000 1024 MB) I can't watch a 2 minute video without long... long rendering pauses. I get error messages and find the computer quits and starts again at random moments. Loading apps is slower. I am not talented technically and need some layman version of how to use time machine or other backup info to go back to my Mountain Lion IOS or how to fix this deterioration of my computer performance. I have run the etresoft app to provide more info. Unfortunately I am very much a novice at problem solving computer issues so if this is above my paygrade please feel free to send me to more competent sources..
Hardware Information:
          MacBook Pro (Retina, Mid 2012)
          MacBook Pro - model: MacBookPro10,1
          1 2.3 GHz Intel Core i7 CPU: 4 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 4000 - VRAM: 1024 MB
          NVIDIA GeForce GT 650M - VRAM: 1024 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0
          AirPlay: Version: 1.9
          AppleAVBAudio: Version: 2.0.0
          iSightAudio: Version: 7.7.3
Startup Items:
          WiFiUtilityStartUp - Path: /System/Library/StartupItems/WiFiUtilityStartUp
System Software:
          OS X 10.9 (13A603) - Uptime: 0 days 1:10:23
Disk Information:
          APPLE SSD SM256E disk0 : (251 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 250.14 GB (146.62 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
User Launch Agents:
          [failed] com.adobe.ARM.[...].plist
          [failed] com.google.keystone.agent.plist
          [loaded] ws.agile.1PasswordAgent.plist
User Login Items:
          Backup Engine
          Dropbox
          WirelessUtility
3rd Party Preference Panes:
          Flash Player
Internet Plug-ins:
          Default Browser.plugin
          Flash Player.plugin
          FlashPlayer-10.6.plugin
          QuickTime Plugin.plugin
          SharePointBrowserPlugin.plugin
          Silverlight.plugin
User Internet Plug-ins:
          Google Earth Web Plug-in.plugin
Bad Fonts:
          None
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO
          Volumes being backed up:
                    Macintosh HD: Disk size: 250.14 GB Disk used: 103.52 GB
          Destinations:
                    LaCie Disk [Local] (Last used)
                    Total size: 164.68 GB
                    Total number of backups: 1
                    Oldest backup: 2013-02-06 00:39:17 +0000
                    Last backup: 2013-02-06 00:39:17 +0000
                    Size of backup disk: Too small
                              Backup size 164.68 GB < (Disk used 103.52 GB X 3)
Top Processes by CPU:
               3%          WindowServer
               2%          firefox
               1%          EtreCheck
               1%          mds_stores
               1%          fontd
               0%          WirelessUtility
               0%          Mail
               0%          mds
               0%          aosnotifyd
Top Processes by Memory:
          426 MB firefox
          319 MB Finder
          246 MB Mail
          164 MB DashboardClient
          156 MB WindowServer
          156 MB com.apple.IconServicesAgent
          147 MB Dock
          131 MB mds_stores
          106 MB Dropbox
          106 MB com.apple.WebKit.WebContent
Virtual Memory Statistics:
          2.31 GB Free RAM
          4.09 GB Active RAM
          732 MB Inactive RAM
          903 MB Wired RAM
          451 MB Page-ins
          0 B      Page-outs

Do you know the reason for using WiFi Utility? It is not part of OS X and may be contributing to the problem.
Assuming you have no reason to use it:
Navigate to the following folder by selecting the entire line (triple-click to select it), then control-click, and from the contextual menu that appears, select Services > Open:
/System/Library/StartupItems/
Find the file WiFiUtilityStartUp and drag it to the Desktop. You will need to authenticate.
Next: Open System Preferences by selecting it from the  (Apple) menu, then select Users & Groups. Click the lock icon and authenticate, then click your User account. Select the Login Items tab, then select the item WirelessUtility. Delete it with the "–" (minus) button.
Next: Backup Engine is not part of OS X either, and is unrelated to Time Machine, which you are using. It may have been installed as part of a utility supplied by Seagate or other hard disk manufacturer. Such utilities should not be used on Macs. If you have no reason to use Backup Engine, delete it as well using the "–" button.
Quit System Preferences, log out, and log in again. Reply with your results.

SLOW BROADBAND SPEED AFTER NETWORK UPGRADE IN MY ...

On 15 Dec 10 I received an email from BT Broadband saying " congratulations the BB Network has been upgraded in my area ( Woodley, Berkshire, Exchange) I was warned I would experience reduced BB speads for up to 10 days then would see improvement. Before the upgrade I was getting an average download speed of 3670kbps, after 10 days the download speed never rose above 1000 kbps. I contacted the BT Call Center in India who confirmed that there was an external problem with my BB and sent me a new BT Home Hub2. I set the new hub up on 6th Jan 2011, however there was no improvement in down or upload speed even over the following 10 days.
On 17 jan 2011 I contacted the Call centre in India again, and it was confirmed by them that the fault was with BT retail / wholesale servers. Also since the problem had been outstanding for so long they " escalated the fault to BT Wholesale, and also booked an ADSL Engineer to come to my home on Wed 3rd Feb ( am visit). I am not sure what he will be able to achieve if the fault is external.!
Since 17 Jan the Call Centre has telephoned me every day to ask if there has been any improvement in my BB speed ( sometimes they have phoned 3 times a day! ) I am impressed with the daily contact from them however they seem powerless to get BT Wholesale to action the fault despite the fact that the fault has been escalated in priority.
My ADSL Line satus indicates:
Downstream 1.152 kbps
Upstream 1163 kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-TG.992.5
Latency Type Interleaved
Noise Margin (Down/Up) 31.4 dB/5.8 dB
Line Attenuation ( down/Up) 38.5 dB /17.7 dB
Output Power (Down /Up) 0.0 dBm / 12.8 dBm
Loss of Framing 67
Loss of Signal 6
Loss of Power 0
FEC Errors ( Down / Up) 0 / 4294967224
CRC Errors ( Down / Up) 1/2147480000
HEC Errors (Down / Up) nil / 0
Error Seconds ( local) 11
The BT Speed Tester Results are as follows:
Best Effort Test - Download Speed 1017 Kbps
IP Profile for line is 1000Kbps
Upstream Test:
Upload speed 953 Kbps
Upstream Rate IP profie for line is 1163 Kbps
I would be grateful if you could offer advice or take any action which would resolve the situation Thank you.
In the meantime I await todays call from the BT Call Centre in India to report any progress that has been made !!
Solved!
Go to Solution.

As requested Speed test results after hub self reset are shown below. Also the noise margin has decreased to 28bd. On this basis I have already emailed the mod team as you suggested Speed Test RESULTS Test1 comprises of two tests 1. Best Effort Test: -provides background information. Download Speed 1103 Kbps 0 Kbps 1000 Kbps Max Achievable Speed Download speedachieved during the test was - 1103 Kbps For your connection, the acceptable range of speedsis 400-1000 Kbps. Additional Information: Your DSL Connection Rate :2272 Kbps(DOWN-STREAM), 1163 Kbps(UP-STREAM) IP Profile for your line is - 1000 Kbps The throughput of Best Efforts (BE) classes achieved during the test is - 26.13:18.61:55.26 (SBE:NBEBE) These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic. The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 2. Upstream Test: -provides background information. Upload Speed 953 Kbps 0 Kbps 1163 Kbps Max Achievable Speed >Upload speed achieved during the test was - 953 Kbps Additional Information: Upstream Rate IP profile on your line is - 1163 Kbps

All apps slowed down after Mavericks upgrade.

As a non techie senior I approached the upgrade to Mavericks from OS 6 with trepidation , knowing many apps would be incompatible. An accidental sun with iCloud removed all my iTunes . I recovered them from the Time machine. The WI FI network link intermittently goes out. (not sure this is related).The important ones all work, but loading of all Applications including this page) is much slower, especially web page loading. Hearing about others with similar issues, I attached an EtreCheck report. Any help would be appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 28, 2014 at 12:45:26 AM EDT
Hardware Information: ?
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information: ?
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 1 day 15:49:55
Disk Information: ?
ST31000528AS disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (897.16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ?
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ?
ioSafe Firewire unknown_device 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted>: 32 KB
IO SAFE 1012 (disk1s3) /Volumes/IO SAFE 1012: 1 TB (729.17 GB free)
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.echofx.igrabber.driver.classicnoseize (1.4.0) Support
[loaded] com.sophos.kext.sav (9.0.11 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.3 - SDK 10.8) Support
Startup Items: ?
RetroRun: Path: /Library/StartupItems/RetroRun
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.klieme.TimeMachineScheduler.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.sophos.uiserver.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.google.Chrome.framework.plist Support
[failed] com.google.GoogleContactSyncAgent.plist Support
[running] com.plexapp.helper.plist Support
[not loaded] com.zeobit.MacKeeper.Helper Support
User Login Items: ?
GrowlHelperApp
SpeechSynthesisServer
System Events
Mail
AdobeResourceSynchronizer
RealPlayer Downloader Agent
handyPrintUserDaemon
EarthDesk Engine
EarthDesk Menu
SymQuickMenu
DiskMountNotify
SymSecondaryLaunch
ScanNotification
Internet Plug-ins: ?
o1dbrowserplugin: Version: 5.4.2.18903 Support
Google Earth Web Plug-in: Version: 7.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
OVSHelper: Version: 1.1 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.2.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
GarminGpsControl: Version: 2.9.3.0 Release Support
QuickTime Plugin: Version: 7.7.3
Yahoo! Installer 3: Version: 1.0.128 Support
Yahoo! Installer: Version: 1.0.105 Support
Safari Extensions: ?
AdBlock
Exposer
MLB-1.com Toolbar
Readability
DuckDuckGo
Franker
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
Unity Web Player: Version: UnityPlayer version 2.5.5f1 Support
iGetterBundle: Version: 2.7.5 Support
RealPlayer Plugin: Version: (null) Support
3rd Party Preference Panes: ?
Citrix Online Plug-in Support
EarthDesk Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
MenuMeters Support
TimeMachineScheduler Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 95.17 GB
Destinations:
IO SAFE 1012 [Local] (Last used)
Total size: 931.39 GB
Total number of backups: 116
Oldest backup: 2012-11-01 04:45:37 +0000
Last backup: 2014-08-28 03:44:04 +0000
Size of backup disk: Adequate
Backup size 931.39 GB > (Disk used 95.17 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      9% Safari
      7% InterCheck
      4% WindowServer
      2% Dock
      1% RealPlayer Downloader Agent
Top Processes by Memory: ?
156 MB Safari
147 MB com.apple.WebKit.WebContent
115 MB EarthDesk Engine
98 MB Mail
86 MB DashboardClient
Virtual Memory Information: ?
60 MB Free RAM
1.21 GB Active RAM
1.17 GB Inactive RAM
565 MB Wired RAM
20.62 GB Page-ins
1.59 GB Page-outs
I tried for a few days to work on it, but have not gotten very far. Thanks,

As a non techie senior I approached the upgrade to Mavericks from OS 6 with trepidation , knowing many apps would be incompatible. An accidental sun with iCloud removed all my iTunes . I recovered them from the Time machine. The WI FI network link intermittently goes out. (not sure this is related).The important ones all work, but loading of all Applications including this page) is much slower, especially web page loading. Hearing about others with similar issues, I attached an EtreCheck report. Any help would be appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 28, 2014 at 12:45:26 AM EDT
Hardware Information: ?
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information: ?
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 1 day 15:49:55
Disk Information: ?
ST31000528AS disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (897.16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ?
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ?
ioSafe Firewire unknown_device 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted>: 32 KB
IO SAFE 1012 (disk1s3) /Volumes/IO SAFE 1012: 1 TB (729.17 GB free)
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.echofx.igrabber.driver.classicnoseize (1.4.0) Support
[loaded] com.sophos.kext.sav (9.0.11 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.3 - SDK 10.8) Support
Startup Items: ?
RetroRun: Path: /Library/StartupItems/RetroRun
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.klieme.TimeMachineScheduler.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.sophos.uiserver.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.google.Chrome.framework.plist Support
[failed] com.google.GoogleContactSyncAgent.plist Support
[running] com.plexapp.helper.plist Support
[not loaded] com.zeobit.MacKeeper.Helper Support
User Login Items: ?
GrowlHelperApp
SpeechSynthesisServer
System Events
Mail
AdobeResourceSynchronizer
RealPlayer Downloader Agent
handyPrintUserDaemon
EarthDesk Engine
EarthDesk Menu
SymQuickMenu
DiskMountNotify
SymSecondaryLaunch
ScanNotification
Internet Plug-ins: ?
o1dbrowserplugin: Version: 5.4.2.18903 Support
Google Earth Web Plug-in: Version: 7.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
OVSHelper: Version: 1.1 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.2.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
GarminGpsControl: Version: 2.9.3.0 Release Support
QuickTime Plugin: Version: 7.7.3
Yahoo! Installer 3: Version: 1.0.128 Support
Yahoo! Installer: Version: 1.0.105 Support
Safari Extensions: ?
AdBlock
Exposer
MLB-1.com Toolbar
Readability
DuckDuckGo
Franker
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
Unity Web Player: Version: UnityPlayer version 2.5.5f1 Support
iGetterBundle: Version: 2.7.5 Support
RealPlayer Plugin: Version: (null) Support
3rd Party Preference Panes: ?
Citrix Online Plug-in Support
EarthDesk Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
MenuMeters Support
TimeMachineScheduler Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 95.17 GB
Destinations:
IO SAFE 1012 [Local] (Last used)
Total size: 931.39 GB
Total number of backups: 116
Oldest backup: 2012-11-01 04:45:37 +0000
Last backup: 2014-08-28 03:44:04 +0000
Size of backup disk: Adequate
Backup size 931.39 GB > (Disk used 95.17 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      9% Safari
      7% InterCheck
      4% WindowServer
      2% Dock
      1% RealPlayer Downloader Agent
Top Processes by Memory: ?
156 MB Safari
147 MB com.apple.WebKit.WebContent
115 MB EarthDesk Engine
98 MB Mail
86 MB DashboardClient
Virtual Memory Information: ?
60 MB Free RAM
1.21 GB Active RAM
1.17 GB Inactive RAM
565 MB Wired RAM
20.62 GB Page-ins
1.59 GB Page-outs
I tried for a few days to work on it, but have not gotten very far. Thanks,

Slow processing after ios8 upgradation

After downloading ios8 my iphone 4s processing is affected. Is it due to operating system...?

Hi sushilgullu,
I apologize, I'm a bit unclear on the scope of the issues you are describing. If you are having slowness or lagging issues with multiple apps on your iPhone after a recent upgrade to iOS 8, you may want to first try resetting your device:
Turn your iOS device off and on (restart) and reset
If you are still having issues after a reset, you may want to make sure you have a current backup of your data in iTunes, then try restoring your iPhone to factory settings and testing it in that default condition to see if the issues persists before restoring your data. You may find the following article helpful:
Use iTunes to restore your iOS device to factory settings
Regards,
- Brenden

Slow upload after exchange upgrade

Dear all
I'm very grateful for any help. I am connected to the Woolhampton exchange near Reading in Berkshire. I live quite a long way from the exchange so am realistic about connection speeds.
Until recently I got just under 2meg download and about 400k or so upload, which wasn't great but was ok for work.
Recently (in late January, I think), the Woolhampton exchange was upgraded to 21CN networks (?). Since about this time my upload speed has collapsed and I now have a profile of 128k but am not even getting this much.
I am nervous about asking BT to investigate for fear they will slow down my download speed - I depend on the internet to send and receive a lot of large documents for work. However the upload speed is now so slow that it takes several minutes to send an email with an attachment. I really dont' want the download speed slowed any more!
My stats from the BT speedtester are here:
Download speedachieved during the test was - 1892 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
My stats from my router are here
ADSL Link
Downstream
Connection Speed 2432 kbps
Line Attenuation 58.0 db
Noise Margin 11.1 db
Upstream
Connection Speed 128 kbps
Line Attenuation 30.5 db
Noise Margin 6.0 db
System Up Time 215:33:35
Port LAN
Status 10M/100M
TxPkts 1063028
RxPkts 644691
Collisions 0
Tx B/s 1177
Rx B/s 186
Up Time 215:33:31
Thank you very much for your help
Best wishes
Edward

Here are the latest speedtester results
Download speedachieved during the test was - 1855 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
And here are my router stats
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
998264
1368689
0
266
1709
223:35:14
LAN
10M/100M
1097433
666686
0
1166
184
223:36:49
WLAN
11M/54M/130M
757460
513588
0
733
154
223:36:23
ADSL Link
Downstream
Upstream
Connection Speed
2432 kbps
128 kbps
Line Attenuation
58.0 db
30.5 db
Noise Margin
10.8 db
6.0 db
Where do I find the circuit sync - the router is conntected by a 30 cm wire into the master socket (and then split ADSL and voice and the voice does three lines via a patch panel).

My fix for slow boot after Leopard Upgrade

I was having the same issue as a lot of others in posts about extremely slow boot up times after upgrading from Tiger to Leopard. I spent a lot of time on the phone with Apple Support but in the end I stumbled across a fix for my situation.
After power up and getting to the login screen (about 5-6 seconds), it would take about 3 minutes to fully populate the desktop after entering my password. Most of that time just sitting at the login screen. Extremely painful.
My MacBook connects to a Windows Active Directory network. I was able to fix my slowness by disabling the Active Directory service. I was concerned at first but my bound volumes still work. I don't use a lot of AD services from my Mac so I at this point I have not found any issue with this fix.
To disable, go to Directory Utility, select services and if you have Active Directory enabled, disable it.
My boot time increased from 3 minutes to less than 15 seconds. Better than Tiger.
Tech Support is aware of this issue and has reported it the OS team for a fix.

Hi-
Do you have a Tiger volume to test your machine with?
Do you still have video in Tiger?
If you don't have a Tiger volume to test on, I would consider such as an important troubleshooting step
So now I am wondering if it is the PCI slot that suddenly stopped working after the OS upgrade. Does anyone know if this is a documented issue and if there is a fix for it?
There are no issues with the AGP slot in relation to an OS version.

Slower download after network upgrade

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