Slowness/hangs downloading updates (RUM or otherwise)

Whether we run RemoteUpdateManager (RUM) or build new packages with CCP that include updates, we're finding that it can take up to twelve hours for the update process to complete for a full install of all the Windows applications. (The install/update process will often not report that it has done, but the collection of log files and testing makes it seem that is has.) My test bench system for this (a Dell 7010) and gets a fresh Windows image and Adobe install before the test. Windows Resource Monitor shows extended periods of inactivity (network, CPU, disk) after the initial installs and while the updates are running. According to the Adobe install logs, some updates take 1 - 2 hours to run. In the Task Manager, a Wait Chain analysis shows that RUM processes are in "deadlock", something I don't quite now how to interpret.
It appears that whether I run RUM or build packages to include updates, the updates are always pulled from Adobe. CCP doesn't seem to cache them the way it does with the applications. We're not in a position to set up our own update server (we're a large, multi-campus college and a request like this isn't very high priority for our server people).
I'd like to know if anybody else has been experiencing this. We had a support ticket open on this, but it was closed without being resolved. (With each test run taking us 12+ hours, I don't think Adobe Enterprise Support is set up to handle issues like this with multiple follow-ups).
Thanks!

I think that you have a bum install which is giving you the problems when updating. I would suggest a clean install.
There are ways to save settings. Connections for example can be exported, history can be saved, etc. Short of a clean install, I can't imagine your issue going away.
Eric

Similar Messages

  • 10.5.3 Slow/Hangs after update

    I have completed my "upgrade" from Tiger to Leopard with my Macbook Pro. After the initial install, I repaired permissions from the disk, installed the 10.5.3 combo update downloaded from apple.com, and then used software update to finish updating my other apple software (including a keyboard firmware update).
    Now I understand that there may still be some bugs with Leopard in general, but I want to source out and get rid of one major bug. The computer's resources don't seem to be used excessively by any specific applications...but the finder hangs for 10-20 seconds fairly regularly.
    The consistent one is when the login window first boots up, the second consistent hang is copying small files from folder to folder (even on the same boot drive!). Anyone have thoughts on specific preference files, or log files I can watch for? So far Leopard is getting a mediocre review.

    After starting over, a clean install, then migrating some of my old applications...things work great!

  • Brand New MBP Too Slow to Download Updates  :(  Help!

    I have a week-old MBP, and Toast.net dial-up with an accelerator. Most things seem to go normally, but when I try to download even one software update it predicts and takes an enormous amount of time! I always get disconnected from the internet way before the download completes. ....aaaarrrgh!
    I think my MBP is defective. Or is there something I can do to correct this?
    I have even tried leaving the download as the only thing active so I won't lend to slowing it down. And I have gone back and moved something every 20 minutes to keep a disconnect from happening. One important security update said it would take 17 minutes. My laptop predicted 25 hours. I sat there with it for 24 hours and 15 minutes. We only had 45 minutes left. But I got disconnected. Major letdown. What is wrong???
    cyan

    Thank you for your reply. Actually I have been trying to get DSL and I live too much in the boonies out in the desert: there's no DSL out here yet. I am not sure what broadband is. I kind of think it is sort of like satellite dish TV as opposed to cable...???? That they install a dish at your home to connect you? We can't even get cable TV out here. Everyone has satellite dishes.
    Actually, I just went to the Final Cut Studio page here on the Apple site, and I can't even watch the video on Final Cut that Apple provides. Is that also the dial-up connection? Even with the accelerator on?

  • I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from A

    I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from Adobe and Windows. I have a new pc with window 8.1.

    It could be a coincidence, but I rebooted the machine and (knock on wood) PSE13 seems to be working ok.

  • Running slow after downloading a mandatory update

    running slow after downloading an update!
    I had zero complaints until today when I downloaded an update and restarted my machine.
    Now It feels like I'm back in the PC world.
    Any suggestions?

    If it is Safari loading web pages slowly, I would suggest http://support.apple.com/kb/ts3230 or http://support.apple.com/kb/TS1594, one of these will surely help. If not, as previously suggested, more detail will greatly help.

  • Im trying to download the Io6 update but my connection is too slow and the update is too big is there another way to download the update?

    Im trying to download the Io6 update but my connection is too slow and the update is too big is there another way to download the update? Any ideas or help and what can i do? The update starts again if it is paused

    Use your friend's internet to update.

  • MacAir running a lot slower after downloading Mountain Lion, has any one else experienced this

    Since downloading Mountain Lion, my MacbookAIr runs more like Windows, slow to download.

    Someone mention the 'indexing' on another thread, which pertain to a fan issue.  But that when you update to a new OS the indexing can take hr.s  My point, perhaps that is causing the sluggishness.  And the simple answer is, downgrade Safari, if you still have problems with 6.  And wait and see if this get's mention a lot and then perhaps Apple does an update to address it.
    I'm running it now with Lion, and I did not notice any speed diiference from 5.  All I see are new added or deleted features and a few shuffles of this, that and the other.  When I hear people get into the forever browser wars, about rendering/speed ect. it's in my opinion more on a person like then actual numbers.  And even the numbers can be missleading.
    Look at Chrome, sure it's fast, but no one looks behind the scene.  It eats up resources as more tabs are open.  And while the downloaded file may seem lite at 23 mb, after installation it is as big as Safari.  Safari is just up front about it.  Even F.F. is over 35 mb after instalation.  And their memory leaks are as big as the grand canyon.
    Hang tuff, somebody will figure something out if it's a wide spread issue.  If not there has to be something then on your machine that is causing the friction, some hiderance.  And quite possibly as simple as changing a preference.

  • When using the camera downloader in Adobe Bridge CS6 with Nikon D5200 we are unable to see previews of the photos and it is very slow to download. The issue occurs under a the users rights, but not under admin level. This is a new issue

    When using the camera downloader in Adobe Bridge CS6 with Nikon D5200 we are unable to see previews of the photos and it is very slow to download. The issue occurs under a the users rights, but not under admin level. This is a new issue.

    Hi Jdentremont,
    Lync client gets user photos by first querying the Address Book Web Query (ABWQ) service on the server, which is exposed through the Distribution List Expansion web service. The client receives
    the image file and then copies it to the user's cache to avoid downloading the image each time it needs to be displayed. The attribute values returned from the query are also stored in the cached Address Book Service entry for the user. The Address Book Service
    deletes all cached images every 24 hours, which means that it can take up to 24 hours for new user images to be updated in the cache on the server.
    To troubleshoot your problem, please follow the steps below:
    1.  Navigate to
     “X:\share\1-WebServices-1\ABfiles\000000000\000000000” folder. (ABS file share)
    You should see some photo files in this folder as the following screenshot.
    2. Delete all the files in this folder.
    3. On test PC, delete local cache files.
    %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\[email protected]
    4. Sign-in Lync with the test account.
    5. Go back to the ABS file share, check if there is any Photo file in the folder.
    Best regards,
    Eric
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Very very slow to download gmail in mail APP iPad

    As I wrote in the title, in the last days, from when I updated iOS 7.04, I've some problem with the mail app in iPad 3rd gen.
    With the account gmail: it's very very very slow to download the emails.
    First of all, I reset the iPad, but nothing.
    So, I deleted the gmail account and set up it again... but nothing.
    So, what's the problem: Gmail? Mail APP in iOS 7.04? Both? And how can I resolved it?
    Thank you very much for yours replay. Best regards.
    Fabio Panzeri

    As I wrote in the title, in the last days, from when I updated iOS 7.04, I've some problem with the mail app in iPad 3rd gen.
    With the account gmail: it's very very very slow to download the emails.
    First of all, I reset the iPad, but nothing.
    So, I deleted the gmail account and set up it again... but nothing.
    So, what's the problem: Gmail? Mail APP in iOS 7.04? Both? And how can I resolved it?
    Thank you very much for yours replay. Best regards.
    Fabio Panzeri

  • How to save downloaded update installer files

    How can I locate a downloaded update installer file so I can save it and use to install on another mac without having to download all over again?  Today I downloaded updates for OS X and also for Office 2011.  The first is over 2GB and the second around 300MB.  I have installed on my Macbook Pro, but I have another 3 units to update. I live in a 3rd world country with very slow internet and it takes me days to download such files.

    Grateful for you having replied but for some reason I seem unable to open your message "Re: How to save downloaded update installer files".  Waikato99

  • My iPhone 5 hanged after updating new software version

    My iPhone 5 hanged after updating new software version

    paulette3163 wrote:
    When I plug my phone into my laptop and open itunes,
    Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
    iTunes free download from www.itunes.com/download

  • Can´t download updates from Apple

    Hey there,
    I am having troubles to get any Apple updates for my devices.
    iMac 27" late 2013
         Problems with: RAW-Compatibility Update
         App-Store lists the update, but when I hit the button, the download starts very (extremely) slow and after a while just stops the whole process
    MacBook Air 11" Mid 2012
         Problems with: OSx Yosemite
         App-Store has the download available and in the downloads list. Same behaviour as above, the download starts very slow (around 120kb after 5Min) after a while the update just stops.
    iPhone 6 (iOS 8.02)
         Problems with: iOS 8.1
         Fresh device, delivered yesterday. First thing I was going for was to update iOS to apply my old phones backup.
         When I start the Update process it just quits after a couple of minutes, saying update isn´t possible at the moment. I can´t see what happens since the dialog doesn't give further informations.
    I am using FTH with 50M down, connection is working and I did a system test for my router - no problems here. (IPv6 connection)
    I did a Game-Download from Steam for testing purposes - reaching full speed.
    I downloaded Microsoft Excel for my iPhone6+ (other device as mentioned above) which did´t cause any problems as well.
    I am only having troubles to receive/download system Updates
    I hope you can see what I am trying to describe, since english is not my native language.
    Does anyone have a suggestion, what could cause the problems and what I can do to solve them?
    Thanks in advance

    Hi...
    You're English is perfect
    Even though you tested the router, restart your internet modem and router then restart one of the Macs to test. If you can download updates there, then theoretically, it should work on all devices.

  • Sir, i have apple macbook the old not it is neither  pro nor air it is a simple one . it is running on mac 10.5.6 and i am not able to update it to 10.5.8 it hangs while updating so please help

    sir i cant update my macbook to mac os x 10.5.8 . it hangs wile updating and i am looking for a better update . knidly reply thanks

    Some general advice on updating Leopard:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).
    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
    http://support.apple.com/kb/TS1541?viewlocale=en_US

  • Final Cut Studio 2 serial number is not accepted for downloading updates

    Hi,
    because of problems with AVCHD 720p50 import in FCP I wanted to upgrade from version 6.0.1 to 6.0.6.
    First wired thing: Why is the software update not showing any updates for FCP?
    There are 5!!! upgrades available, but I had to get a hint on the forum to even KNOW about it. There is no information about that easily findable on the FCP/FCS page, nor does the software update show any option.
    Second - the problem:
    I found the download page (using Google!) and downloaded FCP update 6.0.6...
    ...but I need 6.0.5 first.
    Ok, Google again, found the page and have to type in may SN again. _*BUT this time the site won't accept it.*_ I tried it several times, double/tripple checked the SN, but ist keeps telling me that I'm using an invalid serial number.
    It is really annoing at this point - does anybody know how I will get past this SN-input with my fully working FCS2 full version serial number?
    Thanks
    Message was edited by: Immortal Balrock

    And I really think Apple should install one userfriendly update centre where every user can easily see and download updates to all Apple software (not just the latest version that is heavily promoted).
    They already do. Under the Apple icon at the top left of your screen "Software Update".
    I maintain a lot of clients FCP systems as part of my services. It doesn't matter if they are running FCP 3 or the latest FCS version, it all comes in, in the correct order. 100% every time.
    Of course, if you move the apps into places where Software Update doesn't expect to find them, then you will get unpredictable results.
    Here's why; When you install Apple software via the Installer app, it expects stuff to be in a certain location, based on the .pkg files in the directory at: Library/Receipts. If you move, rename or otherwise tamper with the files or their contents, it all goes pear shaped and you end up in the situation that you are currently experiencing.

  • Extremely slow file downloads from the 'net (Pavilion G5460uk)

    We have an HP Pavilion G5460uk desktop with Windows 7 (64-bit) updated to SP1 and current, and use IE10 and Chrome. Protection is by Norton360 supported with Spywareblaster and Spybot S&D, and also access to Norton 'Eraser', ESET scanner and Sophos virus remover.  The PC is ethernet-cabled into the router but with also use other laptops etc wirelessly (all all these are working fine, with the same antivirus setup etc, without the problems we have on the HP desktop).
    Performance on the internet seems fine EXCEPT that the desktop is now extremely slow at downloading any files (to the point that it is timed-out on the servers).  It is impossible to download anything large onto it directly from the 'net(we are using the other PC's to transfer files) - although MS updates seem to get on OK. 
    We tried HP 'Support Assistant' which recommends two updates: Ralink Wireless Network Controller (sp58084) & 802.11n WLAN (sp60924) updates.  Of course we cannot download these directly but it is unclear whether these are relevant to the problem anyway.
    It does not appear to be a network/internet, software currency or virus issue.  Some setting somewhere?  Please can someone advise on what now needs to be done.
    This question was solved.
    View Solution.

    Matter now resolved!   We thought that we had covered everything before bringing it here.  But just one dodgy router port connection is all it takes.  Thanks for your time.

Maybe you are looking for