Slowness/hangs downloading updates (RUM or otherwise)
Whether we run RemoteUpdateManager (RUM) or build new packages with CCP that include updates, we're finding that it can take up to twelve hours for the update process to complete for a full install of all the Windows applications. (The install/update process will often not report that it has done, but the collection of log files and testing makes it seem that is has.) My test bench system for this (a Dell 7010) and gets a fresh Windows image and Adobe install before the test. Windows Resource Monitor shows extended periods of inactivity (network, CPU, disk) after the initial installs and while the updates are running. According to the Adobe install logs, some updates take 1 - 2 hours to run. In the Task Manager, a Wait Chain analysis shows that RUM processes are in "deadlock", something I don't quite now how to interpret.
It appears that whether I run RUM or build packages to include updates, the updates are always pulled from Adobe. CCP doesn't seem to cache them the way it does with the applications. We're not in a position to set up our own update server (we're a large, multi-campus college and a request like this isn't very high priority for our server people).
I'd like to know if anybody else has been experiencing this. We had a support ticket open on this, but it was closed without being resolved. (With each test run taking us 12+ hours, I don't think Adobe Enterprise Support is set up to handle issues like this with multiple follow-ups).
Thanks!
I think that you have a bum install which is giving you the problems when updating. I would suggest a clean install.
There are ways to save settings. Connections for example can be exported, history can be saved, etc. Short of a clean install, I can't imagine your issue going away.
Eric
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
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paulette3163 wrote:
When I plug my phone into my laptop and open itunes,
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Hey there,
I am having troubles to get any Apple updates for my devices.
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sir i cant update my macbook to mac os x 10.5.8 . it hangs wile updating and i am looking for a better update . knidly reply thanks
Some general advice on updating Leopard:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US -
Final Cut Studio 2 serial number is not accepted for downloading updates
Hi,
because of problems with AVCHD 720p50 import in FCP I wanted to upgrade from version 6.0.1 to 6.0.6.
First wired thing: Why is the software update not showing any updates for FCP?
There are 5!!! upgrades available, but I had to get a hint on the forum to even KNOW about it. There is no information about that easily findable on the FCP/FCS page, nor does the software update show any option.
Second - the problem:
I found the download page (using Google!) and downloaded FCP update 6.0.6...
...but I need 6.0.5 first.
Ok, Google again, found the page and have to type in may SN again. _*BUT this time the site won't accept it.*_ I tried it several times, double/tripple checked the SN, but ist keeps telling me that I'm using an invalid serial number.
It is really annoing at this point - does anybody know how I will get past this SN-input with my fully working FCS2 full version serial number?
Thanks
Message was edited by: Immortal BalrockAnd I really think Apple should install one userfriendly update centre where every user can easily see and download updates to all Apple software (not just the latest version that is heavily promoted).
They already do. Under the Apple icon at the top left of your screen "Software Update".
I maintain a lot of clients FCP systems as part of my services. It doesn't matter if they are running FCP 3 or the latest FCS version, it all comes in, in the correct order. 100% every time.
Of course, if you move the apps into places where Software Update doesn't expect to find them, then you will get unpredictable results.
Here's why; When you install Apple software via the Installer app, it expects stuff to be in a certain location, based on the .pkg files in the directory at: Library/Receipts. If you move, rename or otherwise tamper with the files or their contents, it all goes pear shaped and you end up in the situation that you are currently experiencing. -
Extremely slow file downloads from the 'net (Pavilion G5460uk)
We have an HP Pavilion G5460uk desktop with Windows 7 (64-bit) updated to SP1 and current, and use IE10 and Chrome. Protection is by Norton360 supported with Spywareblaster and Spybot S&D, and also access to Norton 'Eraser', ESET scanner and Sophos virus remover. The PC is ethernet-cabled into the router but with also use other laptops etc wirelessly (all all these are working fine, with the same antivirus setup etc, without the problems we have on the HP desktop).
Performance on the internet seems fine EXCEPT that the desktop is now extremely slow at downloading any files (to the point that it is timed-out on the servers). It is impossible to download anything large onto it directly from the 'net(we are using the other PC's to transfer files) - although MS updates seem to get on OK.
We tried HP 'Support Assistant' which recommends two updates: Ralink Wireless Network Controller (sp58084) & 802.11n WLAN (sp60924) updates. Of course we cannot download these directly but it is unclear whether these are relevant to the problem anyway.
It does not appear to be a network/internet, software currency or virus issue. Some setting somewhere? Please can someone advise on what now needs to be done.
This question was solved.
View Solution.Matter now resolved! We thought that we had covered everything before bringing it here. But just one dodgy router port connection is all it takes. Thanks for your time.
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