Small problem led to big problem

I had a few contacts that existed on my Centro which did not exist on my desktop.  So I contacted the Palm Chat Support.  The person who helped me had me perform several things which eventually led to my phone getting stuck in a loop.  Things were not getting better so I asked to be transferred to a supervisor.  The supervisor told me the only solution was a hard reset.  I finally agreed to this.  Now when I reinstall any applications (not third-party) such as calendar or address book, my phone won't come on.  I can see the calendar or the address book but when I go to turn on the phone, it goes back into the endless loop.  A soft reset will not take it out of the loop, only a hard reset.  When I do a hard reset, I then have the ability to use the phone again but I have no data in my calendar, address book, etc.  So essentially I have either a PDA or a Phone--but I can't have both.  This started as a very small problem (a few missing contacts which I could have probably/should have probably just manually entered into the desktop).  Now I have a very big problem, simply b/c of what I was directed to do by Support.  Is there any hope?
Post relates to: Centro (AT&T)

There could be to issues going on here that you are having this result. One thing could be corrupted data such as your contacts or calendar, the other could be corrupted programs that are coming back from a hotsync.
The first I would like to troubleshoot as it is the easiest. To fix this what we need to do is hard reset your device. The instructions to do that is here http://kb.palm.com/wps/portal/kb/common/article/887_en.html this tells you how to do all types of resets. Also, what we need to do is rename your backup folder. What this folder is, it hold all your programs from the last time you synced your PC. On your computer go here
Palm Desktop 4.2 and below
My Computer--> C drive --> Program files --> Palm/PalmOne--> your hotsync username
Palm Desktop 6.2.2
My Documents/Documents --> Palm OS Desktop --> your hotsync username
Right click on your backup folder and rename it to "backupOld". Resync your device to the same user name and you will get all your contacts, calendar, tasks, and memos.
You can install the programs again but make sure they are compatible with the device. Also try one program again and wait 24 hours to see if the same thing happens again. This way you know what program is causing the issue.
If you have any questions about this or if this does not work please post back.

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