Smart call management

Can any one tel me about Smart call management and its functionality??
Thanks in advance,
kavya

Kavya,
I suggest you to take a look at Managing Smart Calls in the oracle CRM On Demand help file. Its given in page no: 1458.
Thanks in advance

Similar Messages

Creating Smart Call Templates

Hello All,
I was wondering if anyone has created Smart Call Templates and where they can do this as i have the link for "Smart Call Management" but there is nothing really there that can be used for creating a template it is more around the list management.
Is anyone able to assist?

Hi JE,
You need to create a "New Call" against (for example) a Contact. Use this call as a dummy template and then save it when it has the template data you want. Go into the details screen of that call and there will be buttons allowing you to "Save as Public SmartCall" or "Save as Private SmartCall" depending on your admin privileges. This will create a template for your SmartCall. You can then delete your original dummy call assuming it is no longer required and you will be able to make use of the template moving forward.
They're clumsy to create in the first place, however they can be quite handy to have in the long run.
Cheers,
Cameron.

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Smart Call function

Hi,
I have some questions about Oracle CRM on D(Release15).
I'm trying to appear smart call function.
Now I could see that function on "Page Layout Management of Task(Appointment) page layout" .
And I set some settings to appear the smart call function.
So,I could see smart call function on create "Appointment" page.
There is a smart call weblink and that is crickable.
After my crick, there is a error messege,"Access denied.(SBL-DAT-00553)"
So, I checked settings of some access profiles and roles,
but I could not found the item to set the smart call function.
I'm sorry to my poor English. Please help me.
==
Question1,
Can smart call function use only on Life science Edition??
Question2,
Please tell me how to show and make smart call templates.
==
Thank you.
Yusuke

Hi,
You assumption is right that Smart Call option is available in Life Sciences Edition Only. But you can check with Support to see whether they can enable that for your OnDemand instance
Once you get it enabled, you can place the "Calls" applet under say "Account". Go and create a call and after save in the call detail page you would get an option to save the call as a template for future reference / defaulting of the information
Hope it helps
-- Venky CRMIT

Smart Package Manager

Howdy all, I was asked to create the archlinux backend for smart package manager and I am making good progress.
For right now, it will not include support for the AUR, though I am planning that for the future.
smart forum post
smart homepage
launchpad branch
my blog post
Current issues at hand:
08/02/08 - smart's builtin fetcher object not fetching db files, so Ill have to create a custom one.
08/02/08 - no pkgbuild atm - will not be released until everything works
comments/questions/suggestions welcome
EDIT: my site is back up
Last edited by platinummonkey (2008-08-04 02:23:46)

skottish wrote:It's been a few years since I've used the Smart Package Manager, but I do remember that when I came to Arch I couldn't believe how much better pacman was. But, as I said, that was a few years ago. My question here is, how can Smart be better than pacman for Arch? (This is not a sarcastic question, I really want to know.)
It really has to do with the algorithm. For me to explain that, would involve getting into the python code. I am a novice at python, so explaining all that would be a bit over my head. The same could be said of rpm or dpkg or any other. See, over the years there have been many package managers, and the evolution of package managers. Each have their own benefits, but they all were just overlays of the systems package management, and really didn't deal with the issue. That has historically been left up to, in the case of rpm, rpmlib and the packager. rpmlib is called upon the check provides, requires, depends, and obsoletes, and ofcourse this is all the job of the packager to properly handle those. So now enters smart on the scene. Smart changed all that by changing the algorithm, and part of it involves reordering. It's an rpm option, that is generally unknown and not used. Smart does allow you to turn off the algorithm, in which case it becomes just another overlay for the systems package manager.
I started out with Slackware 7.1, and have used a variety of rpm distros, but have also used a few deb distros. I have also done Sabayon Linux, so I am familiar with portage as well. I was called up, some time ago, to code the backend for ArchLinux. So I read up on pacman. Lots of config options. A truly nice tool. I, however, found platinummonkey, who had more experience at python, and was already familiar with ArchLinux. So I introduced smart to him, and asked him to code the backend.
I continue to study python, but until I get a whole lot better at python, and learn C, this is as far as I can explain the algorithm. Actually, I have my hands full. I'm learning Glade, GTK+, python, and pygtk, all at once. I do realize Glade is a RAD. Glade itself isn't hard. It's knowing GTK+, which is funny since knowing GTK+ requires knowledge of C. So I'm in deep.
Feel free to review the code. http://bazaar.launchpad.net/~smartpm/smart/trunk/files

Cisco Smart Call Connector / Advanced Client / Server for UC500

Would like to hear from Cisco:
Is there still development in progress on Cisco Smart Call Connector, the advanced client, server and operator involving compatibility and support for Windows 8 / Outlook 2013 / and IE 10 32 and 64 bit ?
Please vote this up if interested !

jeliasoncisco wrote:Hello. I have a growing practice selling UC500 and would like to know this too. Cisco, please keep selling and developing this. Thanks a million!
Check forums here or talk to your Channel Account Manager.
Cisco doesn't care for the UC500 anymore and will not continue selling it for much longer.

Call Manager 8.0 to 9.1 upgrade

We are currently running Call Manager 8, UCCE 8, and CVP 8. ICM/CTI 8.
We would like to upgrade Call Manager 8 to 9.1 first before upgrading UCCE, CVP, etc., it could be months before these are upgraded.
Does anyone know or foresee any issues if UCCE, CVP, etc., are not upgraded right away after CM is upgraded?
Any comment is appreciated. Thanks.

Look at the UCCE compatibility matrix as you need the exact versions to find out whether they will work together, of ir you'll need a single window on which to upgrade all.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Just downloaded Sales Call Manager App...I can't get it to work on either my Iphone 4S or My Ipad 2?

Downloaded the App Sales Call Manager. I can't get it to work on either my Iphone 4s or my Ipad2? Can anybody advise how to fix or even get back my money that i paid for it?

Contact the app developer for support. A link to their website will be in the apps description in the AppStore.

Upgrade Call Manager from 8.6.2 to 10.5

Hello All,
We are planning to upgrade a Cisco Call Manager Publisher node from 8.6.2 to 10.5. We want to install a new publisher on a new environment, but we are struggling with some questions.
If we install the Pub node 10.5 can we migrate the configuration from the 8.6.2 to 10.5? Do we need a special tool for this?
If above doesn't work, we can still migrate the existing call manager towards the new servers and start the upgrade, the only problem we face there is that we have to change the publisher's IP because we want to use a new ip addressing scheme.
Kr,
Yannick Vranckx

Your best bet is to use the new tool: cisco prime collaboration deployment. This fits perfectly into what you want to do here and can easily help you with all aspect of the migration including the ip address change. You can learn how to use the tool here..
https://www.youtube.com/watch?v=JzG4kz1_hL4

What are the essentials needed before upgrading from call manager 9.1.1 to call manager 9.1.2?

I recently tried to upgrade my call manager in a lab environment from 9.1.1 to 9.1.2 but failed. The error stated that connection had been lost after 2 hours into it. Connect using CLI. Any help would be greatly appreciated.
Steve

You mean via GUI??
What does the upgrade status via CLI says??

Call Manager Migration 7.1.5 to 9.1 / Trunking : ICT vs. SIP

Hello All,
Currently studying for CCNA Voice and have been asked by my current employer to upgrade CUCM 7.1.5 to 9.1.1. There has been a time frame put on the deployment however I want to dig pretty deep into the deployment to learn as much as possible. I am going to start by configuring a trunk between the 2 call manager clusters. from there I will add users to the new call manager and try to convert slowly to the new call manager instead of one big cutover. I will place a route pattern over the trunk so that cucm 9.1 will route through cucm 7.1 while I slowly convert users to the new system. I will then deploy directory numbers in a Staging partition that is not associated with any CSS. Once I have all users and phones configured on the new 9.1 call manager I want to use the bulk admin tool to change the staging partition to the working internal_PT production partition. The users will be imported from LDAP. My questions are, does this sound like a feasible plan? Is there any other difference between a SIP trunk and ICT besides the SIP and H.323 protocol? ( I prefer SIP from what I have read) and will having the same users on both boxes interfere with call processing, if these users and phones are not active yet?

Just for the record. I found the solution to my problem. Checking more logs I read this:
The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
"/usr/local/cm/script/cm-dbl-ontape_backup-install RU PostInstall 9.1.2.11900-12 7.1.5.30000-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " terminated. Exceeded max time (240)
The system will now halt.
So I accessed the Dissaster Recovery Section on CUCM and deleted the tape backup device that was configured there. After deleting it the upgrade went well.

Can't remove registered ephone in call-manager-fallback

This ephone and dn keeps registering so long as call-manager-fallback is not shutdown.
RTR001#show ephone registered
ephone-1[0] Mac:0FD4.9DA0.D415 TCP socket:[1] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 6/5 max_streams=1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7
IP:10.32.21.183 * 26602 SCCP Gateway (AN) keepalive 4 max_line 2 available_line 1 dual-line
port 2/0/21
button 1: cw:1 ccw:(0)
dn 2 number 4851 CM Fallback CH1 IDLE
Preferred Codec: g711ulaw
Lpcor Type: none
The MAC 0FD4.9DA0.D415 identifies port 21 on a Cisco VG224. After shutting down that voice-port, the ephone doesn't register when call-manager-fallback is enabled.

Well, that is one idea that I've already had, Linc, but I'm reluctant to use the "nuclear option" for obvious reasons. I'm actually wondering now if the Secure Cert / OD problem is affecting Profile Manager. See this thread: https://discussions.apple.com/message/23686348#23686348

Error in Cisco call manager

Hi, I just installed the IPCC exprss in my call manager publisher. No error during the instalation.
But I got a error message in even log.
Cisco desktop enterprise
type: Information
Event ID: 2
SS3101 setup monitor failed connection failed, end

Please make sure that the Jtapi and Rmjtapi service users are ok (users password must be consistant with what you have within CallManager)

CDR FIles in Call Manager version 7.1.5-30000

Good Morning:
I have a cluster of servers Cisco Call Manager version 7.1.5.30000; 01 Publisher and 02 subscriber. The publisher server passes CDR files to a call accounting application PC-SYSTEL on another server. At one point the CDR files are no longer spend the Call Manager to the application PC-SYSTEL
Call manager services are reviewed, the part of CDR Management in Cisco Unified Serviciability right. The only solution is doing a RESTART to PUBLISHER server, and then again go CDR files to the application PC-SYSTEL
Please anyone has any solution other than to give a RESTART PUBLISHER server, or is this the only way to restore this service.
Expect your news.
Thanks in advance for any ideas.
Regards.
Fernando.

Hi Fernando,
Please check the following.
(1) Confirm that the billing server is configured correctly (verify the IP address). From the Cisco Unified Serviceability page, navigate to Tools > CDR Management to view the billing server parameters.
(2) Check if you can ping the billing server from the Publisher. From the Publisher CLI, you can use the following command:
utils network ping a.b.c.d
where a.b.c.d is the IP address of the billing server
(3) Check if the FTP (or SFTP) service/software running on the billing server.
(4) Check if the billing server is running out of disk-space.
(5) Check if the CDR Respository Manager service is running on the Publisher. If not, start the CDR Repository Manager service.
(6) On the Publisher, check the 'preserve' and 'destinationX' (X can be 1, 2 or 3) directories for CDR flat files. For example: if transfer of CDR files to billing server is broken from Jan 6th, then use the following commands:
file list activelog /cm/cdr_repository/preserve/20110106
file list activelog /cm/cdr_repository/destination1/20110106
(if multiple billing servers are configuration, the location will be similar to above, but the corresponding directories will be named destination2, destination3). This location contains symbolic links to files under preserve. CDR Repository Manager service uses these soft-links to determine what files need to be transfered to billing server.
If you don't observe files in either the 'preserve' or the 'destinationX' locations for the specific date, then it means that problem does not reside on the Publisher. Either the CDR records were not generated by the server that handled the call or it could mean that CDR Agent service on that server could not transfer flat files to the Publisher. Was the 'CDR Enabled Flag is enabled in CallManager service' enabled on that particular date ? Is the CDR Agent service running on the node that handled the call ?
If you observe files in the 'preserve' directory for the specific date, try restarting the CDR Repository Manager service on the Publisher. If the file transfer to the billing server does not commence, then set the trace level for the CDR Repository Manager service to Debug, wait 10 minutes, download CDR Repository Manager logs via RTMT and engage Cisco-TAC for further troubleshooting.
HTH
Manish

Aging out user profiles in Call Manager

If a user profile is deleted in AD what is the length of time before that user is “aged out” / removed from the CUCM and CUC user DB?
Is there a difference between how it works in 4.1 with Cisco Customer Directory Configuration Plug In vs. LDAP Synchronization in later version?
My understanding is that in 4.1 the Plug In extends AD database to Call Manager and it is not embedded in Call Manager as it is in 5.0 and later. Not sure how that plays on removing users from CUCM through synchronization.
Additionally, my understanding is when a user profile is removed from AD, it gets flagged during Synchronization and that could take a minimum of 6 hours after sync for the user profile to be removed in CUCM or whatever the synchronization is scheduled to.

Oli,
It all depends on your sync frequency. If you remove users from AD, CUCM will mark them as "delete pending".
CUCM garbage collector will rip these out 24 hrs later.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a57c4c.shtml
Every night at 3.15 am, an internal process called the Garbage Collector service runs. This process permanently deletes any account that has been in the
Inactive – Delete Pending state for over 24 hours. The Cisco Unified Communications Manager does not sync Active Directory passwords. Cisco Unified Communications Manager has no knowledge of Microsoft Active Directory encryption mechanism. Instead, in Cisco Unified Communications Manager 5.0, a default password of ciscociscoand a default PIN of 12345are assigned.
cheers
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Smart call management

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