Smart CallConnector Server

Anyone know when 2.2 is coming out? I thought I saw a reference somewhere stating that Cisco was planning a late July release. That has come and gone.

Good timing. It is comming out soon. Here is the Beta / Release Candiate.
https://supportforums.cisco.com/docs/DOC-26335

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Smart CallConnector Advance MAPI problem

Hey All,
We are doing our trial run at the moment before going all out with a new UC500, we are just trying the server software along with the Smart CallConnector Advance client.
Out of the 4 computer we installed our CallConnector so far, 2 of them including mine are unable to enable MAPI under e-mail setting - Outlook/Exchange Profile setting. The other two computer are able to connect with their outlook and pull out exisiting contacts. I've also notice after reinstalling the software numerous time on my computer, the CallConnector is able to pull out contacts from outlook, but the enable MAPI is not highlighted to be able to tick off enable or disable. Once we restart the computer, it loses it's connection again of pulling contacts out and shows MAPI disabled on CallConnector when clicking on outlook contacts instead of Coportate Directory.
Any suggestion on what I should look at and try?
Thanks
Robert

Hi
if you similar page then make the next of first is first
if the second remains same for rest of the form then make it as next of next is next
try like this
Regards
Shiva

Chat History within CallConnector Server/Advanced Client

Is it possible to configure/setup IM chat recording/archiving with CallConnector Server?

The Lync client will attempt to connect to Exchange Web Services in order to display items like Conversation History and Visual Voicemail. If it cannot connect to EWS, it will fall back to a MAPI connection via the Outlook client. The MAPI connection
will allow chats to be deposited in the Conversation History folder and display presence information within Outlook and a few others, but the EWS connection provides a richer experience.
You can check how it is connecting by holding CTRL + right click on Lync system tray icon. Then select Configuration Information. You should see items for EWS internal/external URL, MAPI Information, and EWS Information.
Unlike Outlook, Lync does not use the Autodiscover SCP to locate EWS. Lync relies on the Exchange Autodiscover DNS A record to be setup both internally and externally. Assuming Autodiscover and EWS are working properly, the following are required
in order for Lync to connect to EWS successfully:
- User's SIP URI and Primary SMTP address should match
- Autodiscover.sipdomain.com DNS A record setup internally and externally for each SIP domain supported
- EWS Internal/External URLS accurately configured on Exchange
Let us know what you find.

CME & Smart CallConnector Operator

Hi,
Got CME 7.1 and Smart CallConnector Operator v2.1 but unable to display line status on the console of other phones. The documentation is sparse or good old Page Not Found for the Installation guide:
http://www.cisco.com/en/US/products/ps7067/tsd_products_support_series_home.html
Any suggestions? (different AC maybe?!)
Cheers
Rich

No Love for SCC
Sent from Cisco Technical Support iPhone App

Free Smart Callconnector toolbar

I have a customer using Windows 8. We loaded the free version of smart callconnector. Everything loaded and appears as it should on the desktop in Exploreer and Outlook. The problem is that it will NOT allow me to add the "Cisco Unified CME Telephony Services Provider" into the [Phones and Modems] [Advanced] tab. When we open the advanced tab and click "Add" we can see the "Cisco Unified CME Telephony Services Provider" option and we click it, but it will not load. Any advise. Other than going back to Windows 7.

Problem solved....... Cisco presently does NOT support the tool bar in Windows version 8. Don't sale that one.

Cisco Smart CallConnector Operator

I have to setup Smart CallConnector Operator with a UC560 this weekend, but I can't really find any documents on setup. All I see is a quick reference guide and a users guide and neither one of these seems to have anything on the actual setup. Is it really that simple to setup? I can't seem to find much on it. Does anyone have any experience with it?

I think I may have just answered my own question. I found some information in the release notes.

CallConnector Server License

Hi to all,
I have a customer with 6 CME on ISR 29x1, all interconnected through VPN, they want install a IM/presense server and I propose the Cisco CallConnector Server, (SW-UCC-CME), installed in headquarter, my question is: how many server license UCC I need to buy, is enough 1 license (I'll install only 1 server) or I need a license per each CME?
Thank you very much
Augusto

Hi Augusto,
My understanding is one server license for up to 10 CME sites
https://supportforums.cisco.com/docs/DOC-9802
Cheers!
Rob

Smart CallConnector Toolbar

Guten Tag ´Forum!
Wie ihr den letzten Beiträgen entnehmen konntet habe ich ein UC560 aufgebaut und installiert.
Die 25 Telefone der Zweigstelle laufen inzwischen so, wie es geplant war. Nun wünschen sich
die Mitarbeiter aber noch ein Tool um vom PC zu wählen (aus SAP heraus).
Dafür wollte ich die Smart CallConnector Toolbar (kostenfrei laut Cisco Homepage) installieren.
Aber - kein Download ohne Servicevertrag (toll wie hier KOSTENLOS definiert wird). Kann mir
ggf. jemand helfen?
Über eine PN wäre ich dankbar.
Nach nun 3 ersten Wochen mit Cisco Produkten muß ich sagen - grundsätzlich gute Produkte,
aber ein ganz bescheidener Service. Immerhin hat die Hardware ca. 30 TEUR netto gekostet.
Aber dafür gibt es weder ein Handbuch, einen Zugang zu einer Quelle im Internet oder gar
Softwareupdates und zugriff auf Freeware - Fehlanzeige.. . Das ist schon ganz schön schwach...
Natürlich verstehe ich, wenn man auch Service verkaufen will - aber wenigstens die Basics
sollten doch schon "ab Werk" geliefert werden.
Um auf dem UC 560 - dem VPN Lizenzen beiliegen - einen Tunnel zu installieren wird ebenfall
wieder Software benötigt (Web Package) die nur mit Servicevertrag downloadbar ist. Das
verstehe wer will..
Einen schönen Sonntag wünscht ein inzwischen ziemlich genervter
Thomas

Problem solved....... Cisco presently does NOT support the tool bar in Windows version 8. Don't sale that one.

HP Media Smart Home Server EX475

Hi . I have lost my restore cd for my hp media smart ex475 server. How do i get a new one?

You will find instructions for server recovery on the HP Total care web site,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01213383&tmp_track_link=ot_recdoc/c01213390/en_...
Replacement recovery media may be ordered by contacting HP support (HP-INVENT). The techical support team is available to assist in the identification of your system requirements and order the proper recovery discs for you.
I am an HP employee.

Smart CallConnector Advanced Connection Issues

I've just setup the SCC Server and the SCC Advanced client.
The client is saying that it is unable to connect to the server.
The server seems fully operational, and I have verified network connectivity to it.
I followed the server setup guide without any issues, all the "servers" show green.
Any suggestions for troubleshooting?
The exact error is "Unable to connect to server" (after 5 retries).
And before you ask, no I cannot call STAC, this was NFR software for a demo system, we didn't bother with a service contract.

I have this same exact error. The strange thing is it only occurs on one workstation, I have 25 others that work perfectly. A coincidence is that this same machine got stuck on "Computing space" during setup. I have tried uninstalling, reinstalling, etc., but nothing seems to work. I have had indications that the problem during setup has something to do with VC runtime, I have uninstalled and reinstalled all versions, but to no avail. Any help would be appreciated.
John

Callconnector software for CME: Smart or Unified

Hi,
short question:
Which suite is currently the prefered version if you want to use Callconnector features with the CME ? Unified Callconnector is stuck at v2.1 (CME8.5 max) and Smart Callconnector's main focus is the UC500-series although the documentation says it supports CME (up till 9.x).
Regards,
Marcel Tempelman.

Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Hp media smart server ex 490

Hi,
I am looking for recovery software for my hp media smart home server ex 490. anyone knowes where i can find it?
Glenn

The last update of i tune that i have is 10.5.2.11 on my computers ( windows XP, Vista and 7 ) that update broke the link to my media smart server. I cannot connect my itunes on my server with the itunes on my computers.
Wath is the problem with that update?

CallConnector for 32-Bit Outlook

Cisco Forum:
I'm supporting a customer trying to implement the Smart CallConnector Toolbar application in a Window's 7 64-Bit environment with 32-Bit Outlook. The latest I could find on the forum is that this is not a supported environment (Window's 64-Bit with Outlook 32-Bit). Do you know if that is still valid information? We loaded the SCC today and the installation worked except that Outlook is not reflecting any SCC Toolbar information.
Thank you for any feedback you can offer.
Dan

Hello Dan,
This is Joseph
Have you seen the following post?
https://supportforums.cisco.com/thread/2138034
The post above should guide you to some helpful answers.

Cisco Unified Callconnector Operator for CME

Hi,
There is not much information on Cisco unified Callconnector Operator from Cisco, there is no user guide on Operator nor any configuration document.
I want to know if it support integration with LDAP and if it supports the SIP phone? Also, like to know how to configure it.
Thanks,
HM

Hi Marcel,
I would have a look at this good Ask the Expert Q&A;
https://supportforums.cisco.com/thread/2158575
And this note;
"the CallConnector solutions is available in two sets of SKUs -- the Smart CallConnector family for the UC540, UC560 and the Unified CallConnector family for the CME/ISR and UC520."
But don't miss this note as well;
End-of-Sale and End-of-Life Announcement for the Cisco Smart CallConnector
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps10865/end_of_life_notice_c51-729016.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Need advice on multiple iPods on one computer

I have found the article on running more than one iPod on a computer. The directions seem simple. I just wanted to post my situation and ask an additional question.
My wife's laptop recently died but we were able to save the hard drive. So her iTunes library should still be there in tact (everything else is). With the current state of the ecomony we are trying to save money and have her "share" my laptop. Is there a way to copy over her library from that hard drive without screwing up my library?
In looking at the instructions for running multiple iPods on one computer, option 3 seems like the best method for the time being. I also have an HP Smart Media Server that has an iTunes system for sharing but I have not had the time to explore that in much depth and have not found much in the documentation that comes with the server. I would greatly appreciate any advice you may have.

Yes, if you are both on your laptop with one windows user login, method 3 can work.....but it can also be really confusing.
You will both have to train yourselves to ALWAYS do the itunes shift-start before opening itunes, every time. Your ITL file is on the laptop and hers is on the salvaged hard drive. I assume you put it in an enclosure and it's connected via USB?
You might also need to check the preferences every time.
For instance if you want your new additions to go to the laptops's hard drive. She wants her podcasts to go to the salvaged drive. You'd have to change your preferences every time using method 3.
You might want to get he media server going before too much longer! And switch to Method 1 with a shared folder on the server.

Smart CallConnector Server

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