Smart card signature not found although it is plugged in with acrobat XI pro

We have upgraded to Acrobat XI pro, and our smart card signature is not found, however, when I open the file in adobe reader it locates my signature.

Hi Bill. Thanks for replying.
Unfortunately, I don't have the option of using the original DOCX file. The author lost it, leaving only the pdf around
I'm using AA XI 11.0.06. Upgraded this morning. That's running on Windows 7 Ultimate 64.
I get the boundary boxes by clicking on the 'edit text and images' tool, and they appear. Or don't in this case
I only need to change a few characters in the file. However, even just opening up the file in AA and then saving, the "A = " "text" gets deleted.
Could it perhaps be something to do with embedded or missing maths fonts on my machine? I mean, I don't get any warnings, just can't do anything with the A and AB italic bold text.
Thanks!
-- gyre --

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I've got a dc7800 Small Form Factor system. It was working fine but after a reboot it won't start up normally anymore. The black POST screen appears, RAM testing starts to count up and then I see and error about "system options not set". After less than a second, a blue window in the middle of the screen displays the message "smart card authentication" and below that, "smart card reader not present".
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Hi:
After doing some research on the message, I came across this post.
I guess your PC has a smart card optional system.
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/DC7800-smart-card-athentication/m-p/10691...
Now, if you can get into the BIOS menus, if you look at the top of page 8, you will see what you need to do in order to enable/disable the smart card reader message.
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01162201/c01162201.pdf
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I have a dc7800 (and only use HP business desktops and notebooks), so I am very familiar with all the other aspects of the PC but that one.
You may want to post your issue on the HP business support forum, business PC section. Hopefully someone there has experience with turning this feature on or off.
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271#.Uk2rcJAo69I
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HI,
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check the below error
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Archive: p4505133_10105_SOLARIS64.zip
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~Thanks

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Hi:
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