Smart case not working. Ipad Air 2 8.1.3

Hi,
I just bought a new smart case for Ipad Air 2. I notice that the case not working (open,close cover nothing happens). General setting doesn't have the turn on/off (or lock/unlock or smt like that) under auto lock settings. Anyone has the solution ?
Thanks

Thanks SergZak  JimHdk
I will bring my stuffs to the Apple store and tell them to check. However, is there any chance that problem caused by a screen protector ?! I also bought one that made by shatter resistant glass and that's thicker than other. May be that reduce the sensor sensibility?   

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